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4 questions from our users

donaanod

donaanodasked

Can you use this iron without steam? I am a quilter and sometimes I don't want steam.



3 answers
Jodi
Jodi

Technically yes but its not very effective and as a quilter myself I always want steam for perfectly pressed seams. I also have an oliso that everyone raves about but its got nothing on the perfectcare elite and lives in the back of a cupboard.

donaanod
donaanod

Jodib, thanks for your response. I too have an Oliso but it keeps "dancing" and turning off so I have to turn it off/on at the powerpoint. It will work well for a while and then start again. My favorite part of it is that I don't have to stand it up, which is also a feature of the Philips. I wish I could try it out as it is a lot of money.

Philips
Philips S.Philips

Hi there, thanks for your questions! It seems like the answer was already given above, very helpful indeed. :) You don't have to use the steam boost. However, we do recommend using the steam, as it will improve the overall result. Hope this helps!

Kind regards,
The Philips Australia Team



Thao

Thaoasked

I’ve had my steam iron (GC9642) for about 8 months and it has been great until sometimes discoloured water drips from the bottom. I believe it’s build up of calcification on the plate that creating the discolored drip. I have tried ironing on a damp cloth to clean it but it does nothing. Hope you can help as I have spent a lot of money on this iron.

Thao

No answers
Sharifah

Sharifahasked

Hi. I've had my perfect care elite iron for 2 years now. Last week it stopped generating steam. I think water is not flowing in... maybe calcification is making it stuck? What can i do?



1 answer
Philips
Philips S.Philips

Hey there,

Thank you for your question. That could well be. Have you already tried descaling the iron? This is often the solution to your described problem. Here is a link to some further information on how to descale your iron: https://www.philips.com.au/c-m-ho/ironing/descaling/how-to-descale-my-philips-steam-generator-iron. If this doesn't solve the problem, could you please reach out to us? You can contact us on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand.

Kind regards,

The Philips Australia Team.

Lizzy

Lizzyasked

I have Philips perfect care elite iron, approximately 4 months old. The decalc beeper and lights suggested I decalc which I have done according to the instruction manual. Yet I cannot iron because the decalc beeper and lights persist every time I turn the iron on.
So....suggestions from here......
GC 9642

2 answers
Fabian
Fabian

Hi Lizzy, I only used the machine for 48hours so I wont be able to tell you whats wrong with it. I will suggest you to contact Philips customer service and discuss the issue with them directly.
Good Luck!

Philips
Philips S.Philips

Hi Lizzy, thanks for asking. Please call us on 1300 363 391 (if you are in Australia). We’d like to get in touch and see if we can help you.

Mondays to Fridays: 8:30 am - 5:00 pm EST

Kind regards,
The Philips Australia Team

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