Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
JulieAuckland
- 10 reviews
Impressed with customer service from Phillips
The prompt replies from Phillips making good on product concerns made me buy this vacuum cleaner, I have the airfryers which I love and the steam irons which I love from Phillips, let’s hope I have the for this vacuum cleaner . regardless I a. impressed with there prompt wanting to sort out issues . Great work Phillips
Purchased in January 2021 for $250.00.
1 comment
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Smoked then stopped working
I really enjoyed this vacuum, it is powerful and compact. It was working really well for about three years until it started making a sound like it was straining when I turned it on then it died in a puff of smoke. The filters were cleaned regularly. It's out of warranty, so I have been referred to the service centre for repair at my own cost, if repair is possible. Pretty frustrating as this seems to be something that has happened to other units, and a machine of this price should last longer.
1 comment
Philips S.Philips
Hello there, Meg. It's great to read that you really enjoyed your vacuum, although it's a pity to read that the device is not working anymore. Since we understand that this must be inconvenient for yo... Read more
u, we recommend reaching out to our customer support. You could reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ). If you aren't located in any of these two countries, please consider contacting us on social media or through http://philips.com/support/. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
ProximoSydney
- 4 reviews
- 5 likes
Great suction power!
This vacuum cleaner is quite powerful, and even after using it for some time, it still has the approx. the same power. The only downside is, it is very hard to find the filters and other parts of this vacuum cleaner. I would strongly suggest to buy some extra filters whenever you purchase any of the Phillips vacuum cleaners.
1 comment
Philips S.Philips
Hey there,
Thank you for providing us with your honest review. Great tips! We'll definitaly take this into consideration, and we're delighted to hear you're happy with your vacuum cleaner. ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips PowerPro Active Bagless compares to other Barrel Vacuum Cleaners
Know better, choose better.
Cara BulgerDarwin
- 6 reviews
Good little vacuum
Suction is maintained over a variety of different surfaces and the attachments are diverse enough that it suits all my needs; pet hair, couch, tile floor... Relatively easy to maneuver around. Really like that it is bagless, to reduce waste and eliminate a constant cost. The only complaint I have it the cord wind up seems to be getting slower and slower every time I use it and I feel like it is going to break and I will not be able to wind up the cord any longer. Which doesn't make it function any worse but does mean that storage is a much bigger hassle.
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BITTINGseabrook
- 4 reviews
- PowerPro FC8631/71
- Verified purchase
powerful baby
very happy with this little machine, quite surprise with his ability. clean job well done.
the wire longer enough for move around, only issue I had so far is have to clean the filters after use otherwise he will not suck well.
for a 300 m2 house with carpet for all bedrooms and study, he perform well.
1 comment
Philips S.Philips
Thanks for taking the time to share your review with us. We're glad to see that the PowerPro has been serving you well, especially so since it has to cover quite a big area. :) Thanks again!
Kind regards, ... Read more
The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
AronSydney
- 4 reviews
Ok
Very good product have bit loud noises but ok for
Cleaning
I bought few months back not very expensive just reasonably priced
Good for household chores very powerful motor and very easy to clean as well
Just use the way you want it won’t disappoint
Easy to take care as well
1 comment
Philips S.Philips
Hi Aron, thanks for sharing your experiences and feedback here. It's great to hear that you like the vacuum cleaner and that it does the job for you. In case you have any questions about the device, p... Read more
lease know that you can always contact our specialists at 1300 363 391. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
CarolHMaroochydore
- 2 reviews
Was good when working - lasted less than 2 yrs
Not happy Philips. I would have expected it to last a long longer than it did. It had little use as only a professional couple in a brand new house. I have regularly cleaned out the barrel and filter and to look at it, it looks brand new. Today it started making a flapping sound upon turning it on and producing a strong electrical burning smell.
4 comments
Philips S.Philips
Hi Carol,
Thanks for sharing your experience with the PowerPro. It's unfortunate to hear what happened. We do take an occurrence like this seriously so we would like to get you in touch with a product team to discuss this further. ... Read more
We've sent you a private message and we hope to talk to you soon. Kind regards, The Philips Australia TeamThank you for your prompt reply. I have submitted my details and look forward to hearing from you.
Thank you for repairing the vacuum cleaner Philips.
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Never again
- 5 reviews
- 5 likes
kaboom
purchsed this model in march of this year only lasted 3 months before it over heated an began to pour out smoke was lucky it did not catch a light. i cleaned the filters after each use so was not that, as for suction it was not to bad just shame it died, got a rrefund
1 comment
Philips S.Philips
Hi there, we regret to hear that you've had such an unfortunate experience with your PowerPro Active. We take cases like these very seriously and we'd like to inform our product specialists about what... Read more
happened, so they can assist you further. Please share your full name, email address, phone number and home address in a reply to our private message, so our colleagues can create a file for you and can contact you directly. We're hoping to hear from you. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
kd79Mackay
- 4 reviews
- PowerPro FC8632/72
- Verified purchase
Does the job
For its price, I’ve been very happy with this unit. However, I only have three small rooms with carpet and a couple of mats so its not being heavily used or tested. After 10 months of use, still good suction. Whilst a bit annoying to clean, I would still choose a bagless machine if I had my time over to keep expenses down and minimise environmental impact.
1 comment
Philips S.Philips
Hi there, thanks for sharing the valuable feedback and glad to hear you like the product. :)
Kind regards,
The Philips Australia Team
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Find out how Philips PowerPro Active Bagless compares to other Barrel Vacuum Cleaners
Know better, choose better.
Narelle WAdelaide
- 10 reviews
- 1 like
Good little vacuum
This is a good vacuum cleaner for the price, although I had to buy a replacement filter after trying to clean it in water and it soon got a mouldy smell. The suction is good and works well on the highest setting for my cats fur and after over a year the hose and attachments have not broken
1 comment
Philips S.Philips
Hi Narelle,
Thanks for taking the time to share some thoughts on our FC8635/71. Nice to hear that you are happy with the performance! If you ever do have any questions, don't hesitate to reach out t... Read more
o us through http://philips.com/support/ or on social media.Similar opinion? Write a review on ieatwords.com.au!
monaromonaroMetropolitan Adelaide, SA
- 38 reviews
- PowerPro FC8631/71
- Verified purchase
Works Well
My family purchased this unit last year while our Dyson upright vacuum cleaner was in for its 4th repair. The price was extremely reasonable. Not having to purchase replacement dust bags is a bonus. The unit's suction is good; so much so that the filters need to be cleaned often, or the unit loses suction. This is annoying at times, however at least the machine is doing what it is supposed to be doing! The unit is easy to move around. The suction noise level is not what I would call quiet, but probably no noisier than similar machines. We only ...Read more
have two rooms with carpet, so the unit is not used extensively each week. It will be interesting to see how reliable the unit is sometime in the future, after more use. However, for the cost I can buy five of these units to one of the Dyson machines.2 comments
Philips S.Philips
Hi there,
We're glad to hear that you and your family have discovered the ease of use and other benefits of the PowerPro Active Bagless vacuum cleaner. Thank you for sharing your experience here w... Read more
ith us. Should you have any questions about the PowerPro Active or another one of our products, let us know. Enjoy the rest of your week!Thank you The Philips Australia Team for your comment.
Similar opinion? Write a review on ieatwords.com.au!
James L
- 4 reviews
- PowerPro FC8635/71
- Verified purchase
Good vacuum. Satisfied with it
We haven't had this for long, only about 2 weeks, but so far it's been a nice little vacuum cleaner. It picks up the dirt well. It is mostly easy to operate (exception being slightly awkward cleaning carpets - see later). The unit is fairly light, so there are no problems dragging it around. The noise level seems standard as far as I can tell - quite loud, but so were all my past vacuums (Samsung, Sanyo vacuums). The only fault I'd give this is the lack of an option to adjust the suction power. There is only one setting for suction power and it...Read more
is very strong. When I'm vacuuming the carpet and pick the vacuum head up to vacuum another spot, the whole carpet sticks to the head and you have to give it a slight pull to detach the carpet. it's a little awkward, but I guess at least it means it's vacuuming up the dirt well.1 comment
Philips S.Philips
Hey James,
Thank you for your constructive feedback. We're glad to hear you're satisfied with your new vacuum cleaner. If you have any questions, you can always reach out to our specialists at 1300 363 391.... Read more
Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Maleo.Tamworth
- 4 reviews
Not to bad!
This vacuum cleaner definitely does the job! I saw this one for a great price and snapped it up after moving into a new place. Amazing suction! the only fault, if I was to be not picky would be the cord retraction if there's any kink or the cord isn't being fed it can be a little tough to feed back in, but that's not an issue for me!
1 comment
Philips S.Philips
Hi there,
Thanks for sharing your positive feedback with us. Great to hear your overall experience was positive and thank you for your feedback regarding the cord. We'll make sure to pass this on int... Read more
ernally to take on board for the continuous improvement of our products.Similar opinion? Write a review on ieatwords.com.au!
idira80Melbourne
- 6 reviews
powerful suction
has it for more than a year, i am very satisfied, it always give powerful suction. it also has several head for diferent purposes. i never had any problem. the only negative is the body is a bit bulky, so a bit hard to move freely, especially in small space.
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Disappointing
Worked very well initially, suction was great. However, the head and hose have had to be replaced after 2 years use, and it is next to impossible to get replacement parts for this vacuum cleaner. We are using generic replacement parts, but they don't work as well. Disappointing.
1 comment
Philips S.Philips
Hello Cabeal, thanks for taking your time to write this review. We advise you to contact our Spare Parts and Accessories department here: http://www.philips.com.au/content/B2C/en_AU/support-home/supp... Read more
ort-contact-page.html We like to get in touch and see if we can help you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips PowerPro Active Bagless compares to other Barrel Vacuum Cleaners
Know better, choose better.
HartSydney
Excellent
I live in a one bed apartment with wooden floors and large rugs. The vac is easy to use and manoeuvre with a good pick up. Great that it is bagless, so easy to clean and empty. I would definitely recommend this machine to my friends and family. Good buy!
1 comment
Philips S.Philips
Thanks for the kind words, Hart! :) We're happy to hear you enjoy your FC8670/71 that much. Besides that we're of course very grateful that you even have been recommending our vacuum to your inner-cir... Read more
cle. If you ever do have any questions, please don't hesitate to reach out to us about that.Similar opinion? Write a review on ieatwords.com.au!
Patrick MurphySydney
- 2 reviews
Good consistent performance
Very easy to use on tiles, wood, couch fabric and carpet. Great for dog hair too. Easy to empty. Very happy with this purchase. I have been using it for over 6 months now and it has performed consistently well over this period. Price was also very competitive so I am very happy overall.
1 comment
Philips S.Philips
Hey Patrick,
Thank you for taking the time to write this review. We're very happy to hear your enjoying our vacuum cleaner so much. ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Sue B
- 3 reviews
I love this vacuum...
The vacuum cleaner is so light to carry especially up the stairs which is normally a challenge.
The suction is great and not having to change the bags is awesome, l will never use a bag cleaner again. I don' t have a large area downstairs as it's tiles and carpet but it's great for both. I do have quite a few stairs which the vacuum maneuvers easily into the hard to get corners. It is a little loud but small price to pay for a good machine.
Thank you Phillips...
1 comment
Philips S.Philips
Hi Sue, thank you for taking the time to review the PowerPro Active Bagless vacuum cleaner. We are glad to hear that it helps you in reaching those corners and in keeping your home tidy. Thank you for... Read more
sharing this with us. We hope you enjoy your week. Kind Regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
The_Hidden_RWestern Australia, 6164
- 13 reviews
Motor Smoked after 2 years
Small and compact vacuum - powerful for its size. Had to constantly clean the filter to get a good suction as well as empty the unit. Worked well for the last two years but decided it had enough this morning, I switched it on and it started making sounds like it was straining even after I had cleaned it out. In a minute it started to emit smoke from the back of machine. Its out of warranty... Sadly I'm on the hunt for a replacement now.
5 comments
Philips S.Philips
Hello there,
Thank you for your review. We're happy to hear the device worked well the last two years, but we're a bit taken aback about the fact you saw smoke coming from the appliance the other day. ... Read more
We'd like to ask our colleagues to reach out to you about this. Could you please send us a private message with your contact details? If you have the proof of purchase that would be helpful to share too. Thanks a lot! Kind regards, The Philips Australia Team.Hi Philips Team,
I have sent Philips Australia and email as well as called the customer hotline - the hotline wasn't too sure where to direct the query to as I think you rep a different department. D... Read more
Philips S.Philips
Hi there, we're sorry to hear about the difficulties you have experienced. We just sent you a private message, we like to gather some more information so our local product experts can look into this.
We would like to hear from you.... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Rowdy
- 2 reviews
- 1 like
Perfect
Happy overall with this cleaner easy to use on my carpet and tiled floors.. its light weight and has great suction and easy to clean.
This cleaner stores away easy enough.
Simple pleasure to use this cleaner.
Its also very quiet I can vacuum while my baby's sleeping and not wake them
1 comment
Philips S.Philips
Hi Rowdy,
We appreciate the feedback you're sharing with us! Thanks for that. We're happy if you're happy. :) ... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sue Jasked
Hi, I am needing to replace the pre motor filter for vacuum cleaner. I am not able to buy in nz, unless I pay extreme postage and shipping costs. Is there anywhere I can buy direct from. My model number is FC8761/72 thanks
1 answer
Philips S.Philips
Hi there Sue, thanks for asking and sorry for the late reply. We advise you to contact our Spare part team here for further assistance: https://www.philips.co.nz/content/B2C/en_NZ/support-home/support-contact-page.html
They should be able to assist you further and if not please let us know.
Kind regards,
The Philips Australia Team
Nancyasked
Hi, I tried to buy a replacement filter kit as mine is full of mold and stinks. I called the above customer service number and was advised to call Optimum Electronics Solution. They gave me $15 for Motor filter, $6 for the exhaust foam filter and another $15 for freight, whereas Target has the whole replacement filter kit for $14. Unfortunately not available in the stock. Could you please advise where I can get one, which costs around $14-15? Appreciate your assistance.
2 answers
Philips S.Philips
Hey Nancy,
Please have a look here: http://bit.ly/2lCRnf6. If you click on the 'Target' button, you'll find the purchase link for your replacement kit. :)
Kind regards,
The Philips Australia Team
Mine has gone moldy and smelly too. And I always dry it out properly. Not very good at all when its suppose to be a washable component! Now I have to fork out for a new filter after following washing instructions exactly... Rubbish!
Anishaasked
Hi,
I am planning to buy this vaccum but looking at the review most people are dissatisfied with the fact filter is not available easily. Just wanted to know how much does the filter cost and how frequently we need to change it?
3 answers
Here in NZ Briscoes sells kit for around $17-24 NZ. With regular clean and wash 1 kit can last up to 1 year depending how often and how much filth you have to vacuum. For me filters were list of the problem. Shonky extendable tube and USELESS attachments are much more frustrating. I certainly will never buy Philips junk again.
Philips S.Philips
Thank you for reaching out, Anisha. Could you contact us about this via (AU) 1300 363 391 or (NZ) 0800 658 224? We'd like to sort this out for you, so you can make a good choice. :-)
Kind regards,
The Philips Australia Team
I am in NZ too - and can confirm filters are stocked (as above). Most of the people having trouble finding them are posting from AUS (Phillips rep might like to clarify why they seem to be hard to find there). I'm cleaning/washing the foam filter every 2-4 weeks, and have washed the actual HEPA (the rest of the filter body) once. I was a bit apprehensive as the documentation is ambiguous about which Phillips models have washable HEPA.
I would agree with interceptor above that the robustness of the tube and attachments could be better. So far I've had no problems (haven't had the cleaner that long mind you), but it should be noted that if you are rough attaching/detaching them you will break something!
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Philips S.Philips
Hi, Julie. Thanks for your message, and for choosing Philips. We're glad to hear that you love your Airfryer and steam iron. We hope you'll be satisfied with your new Philips vacuum cleaner too. Don't... Read more
hesitate to let us know on Facebook or Twitter if you need any information or assistance. We're always available, and happy help. Kind regards, The Philips Australia Team.