Philips Premium Analog Airfryer Questions & Answers

Hi Nur, thanks for reaching out here. What a pity to hear the coating of your Airfryer pan got damaged. As Jenny already mentioned, we indeed recommend reaching out by phone for support. You can call us on 1300 363 391.

Kind regards,
The Philips Australia Team

Hi Huong, this is the model number of the product. HD9630/20 is the European counterpart of HD9630/21, and therefore, has the same exact functions. Hope this answers your question. Should you need any further assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind Regards
The Philips Australia Team

Hi Mohamed, thank you for getting in touch. This model has a voltage of 240V and a frequency of 50Hz. Hope this helps. Let us know if you have any further questions.

Kind regards,

The Philips Australia Team

Hello Steve,

Thank you for your question here. We're sorry to hear the numbers have worn off, that shouldn't be happening. We can imagine how inconvenient this must be, and would like to bring you in contact with our product team, to see what they can do for you. Could you reach out to us on social media (Twitter: @Philips or Facebook)? Alternatively, you could reach out to us by phone: AU: 1300 363 391, NZ: 0800 658 224. That way our product specialists can look into the options.
We hope to hear from you soon.

Kind regards,
The Philips Australia Team.

Hello, Christina. It is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.

We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.

Kind regards,
The Philips Australia Team.

Hello, Christina. As Adam already said, it is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.

We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.

Kind regards,
The Philips Australia Team.

Hi Kerri-Anne,

Thank you for taking the time to share this with us - two weeks sounds like an unusually short amount of time for the numbers on the panel of your airfryer to wear out. We're very happy to hear that you've been enjoying the appliance itself so far, and we'd like to see if there is anything we can do to make this better for you. Would you mind giving us a call at 1300 363 391, or sending us a message on one of our social media pages (Facebook or Twitter @PhilipsCare)? Our colleagues would be happy to check the possibilities for you. Thank you, and we look forward to hearing from you!

Kind Regards,
The Philips Australia Team

Hi there Leigh,

Thanks for your questions! As for the accessories, it's important to check if they're compatible with the model number of your Viva Collection. In this case, that's HD9721.
Regarding the light brown vent, we kindly ask you to reach out to us via phone: 1300 363 391 (AU) or 0800 658 224 (NZ). If you prefer, you can also contact us on Social Media (@PhilipsCare on Twitter). Then we can investigate this further for you. :-)

We hope to hear from you there!

Kind regards,
The Philips Australia Team

Hi Grover, thanks for your question and interest in the Airfryer! We looked into it for you, and the capacity of the basket is 1.4kg. :-) We hope this helps and please let us know if you have any further questions, we'd be happy to answer them.

Kind regards,
The Philips Australia Team

Hi there, thanks for asking this. It is possible to use any kind of oil which is suitable for grilling, baking, roasting or frying. However, we do recommend to be aware of cold-pressed oil, because this is not suitable. This type of oil can burn at high temperatures.
If you have any other questions, please feel free to reach out to us on one our social media channels (Facebook and/or Twitter @PhilipsCare) or by phone (AU 1300 363 391, NZ 0800 658 224).

Kind regards,

The Philips Australia Team

Hi there, thanks for your question and interest in the Airfryer! We looked the information up for you, and the capacity is 0.8kg. We hope this answers your question and please feel free to let us know if anything else comes to mind. :-)

Kind regards,
The Philips Australia Team

Hi there,

Thanks for asking! On the page Alec mentioned above, you can convert Fahrenheit to Celsius. Happy frying!

Kind regards,

The Philips Australia Team

Hi there, thanks for asking. Removing the basket when flipping contents doesn't lead to the appliance turning off. Just like Byll said, when the timer hasn't turned off, the Airfryer is still set to prepare food. We hope this helps!

Kind regards,
The Philips Australia Team

Hi Ayşe,

Thank you very much for reaching out to us regarding your Air Fryer. We can absolutely imagine being concerned about the components of the appliance being exposed to extreme heat, but please know that our design team have spend countless hours testing the Air Fryer. They made sure that everything within the Air Fryer is safe to use before we decided to sell it to consumers. Regarding removing the fat reducer and any other plastic that you may be concerned about, we kindly ask you to call us on 1300 363 391 for AU and 0800 658 224 for NZ. Our product team is more than happy to assist you further. Looking forward to hearing from you soon.

Kind regards,

The Philips Australia Team

Hi Ina. Thank you for your interest in our Airfryers. These are equally as new, as they are both the same. The only difference is their colour; the /91 is black and the /41 is cashmere grey. We hope this answers your question! Kind regards, The Philips Australia Team.

Hi there,

Thank you for your question. Yes, you should be able to cook a whole chicken inside the XXL airfryer. However, this does depend on the size of the chicken as not every size would fit inside the Aifryer. We hope this helps. :)

Kind regards,
The Philips Australia Team.

Hello Anne, thanks for asking. Just put one or two fingers in the little square opening the basket leaves and use a bit of force and it should open without any problems. :) Please let us know how this worked out.

Kind regards,
The Philips Australia Team