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HX9352/04 (Black), HX9332/04, HX9362/67 (Pink), etc...TimboSouth East Queensland, QLD
- 2 reviews
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
So many problems, so much expense!
This is an expensive toothbrush to own and run. My toothbrush stopped working and I have 9 brushheads. My only option? Buy a new one or throw the heads out.
Purchased in April 2021 at Shaver Shop for $280.00.
1 comment
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ElenaSydney
- 5 reviews
Love this toothbrush.
I've been using it for 12months and I think everything is perfect about it. I've never felt my teeth that clean. I really like that you can switch between the different cleaning options. The charge lasts for month if not longer (I use it twice a day).
1 comment
Philips S.Philips
Hi Elena,
Thanks for the lovely review. It's great to hear that your DiamondClean has helped keep your teeth nice and sparkly clean. :) ... Read more
Kind regards, The Philips Australia Team
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damian
- 2 reviews
Excellent clean just not as durable as your old oral B
These clean your teeth much better than previous electric toothbrushes. They're not cheap but worth it. I had an issue with mine, and it was replaced under warranty with no fuss. Just don't expect it to be as sturdy as an oral B
Purchased in March 2021.
1 comment
Philips S.Philips
Hi there, Damian. Thank you for reaching out. We're very sorry to hear that your Sonicare has broken, and therefore hasn't lived up to your expectations.
Since we understand that this must be inconve... Read more
Similar opinion? Write a review on ieatwords.com.au!
Yang W.Sydney, NSW
- 3 reviews
- Sonicare DiamondClean HX9368/35 (Dual Pack)
- Verified purchase
Best Best Best
I bought one three years ago and still in a very good condition. Bought a new one during this year sale. I just love it so so much. Hopefully this product always continues.
Purchased in November 2021.
1 comment
Philips S.Philips
Hi Yang,
Thank you so much for your highest recommendation. Your feedback is much appreciated.... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
MilordDuffy 2611, ACT
- 187 reviews
I am absolutely convinced!
Introduction
Approximately a decade ago, I previously purchased an electric tooth brush; and at the time, it didn't come with anything fancy, such as a charger, rechargeable batteries, a glass cup with seamless wireless charging, an enclosure with a built-in battery to charge your tooth brush on the go; and additional relevant accessories for all of your oral hygienic needs.
It was expensive and it was basic; and it didn't really do the job. Hence at some point, I ditched it and went back to normal tooth brushes.
Fast forwarding to 2022 how...Read more
ever, I came across this electric toothbrush at a Costco store, never have I ever seen any electric toothbrush quite like this one. The price was ridiculously expensive, so at first glance and a quick look, I discounted it and moved on to something else. It was probably after several more visits later to Costco that I then realised that the pricing became more and more affordable; and with my defacto partner in tow, she suggested that I purchase it for my needs. I didn't listen to her and instead went to YouTube and other reviewing websites to make a more informed decision. After several reviews, I decided to give it ago and at the same time stop my whining partner.Purchased in September 2021 at Costco ACT, Canberra for $280.00.
1 comment
Philips S.Philips
Thank you for your feedback. We're happy to hear you enjoy using your Sonicare toothbrush!
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
Bek L.South East Queensland, QLD
How did I not know about this sooner!
I'm super busy and my teeth get a little avoided at times. Now I know my teeth ARE getting the best clean in minutes. So I can continue my busy day and not worry. Best toothbrush I've encountered!
Purchased in October 2021.
1 comment
Philips S.Philips
Hello Bek,
Thanks for your review. We're glad to hear that the Sonicare DiamondClean has been very helpful to keep your teeth clean. Please know that you can always reach out to us whenever you've g... Read more
ot a question. You can reach out to our team on 1300 363 391 (AU) or 0800 658 224 (NZ) for assistance. Our colleagues will be able to help you further.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Heart Broken Husband
- 18 reviews
- Verified purchase
Update Raises Privacy Concerns
This toothbrush is very good, even the entry models are excellent, but this brush is no better than those without app connectivity. For that reason, this product is terribly bad value.
Since purchasing this brush, the app had an update which requires that you participate in sharing your brushing information for statistical analysis to use the simplest of brushing features, including information about your phone and your brushing habits. This wasn't the case when I purchased the brush. Now I can't use the app at all, so I may as well have saved $90-$200 buying a model without it.
Purchased in April 2021 at Shaver Shop Online store for $289.00.
3 comments
Philips S.Philips
Hi there, thank you for taking the time to share your honest thoughts here. Despite you having the feeling that the toothbrush isn't value for money, we are happy to learn that the quality of the Diam... Read more
ond Clean is to your liking. Your feedback is highly appreciated! Kind regards, The Philips Australia TeamYou're welcome, please pass the feedback on to the app team. Thank you!
Philips S.Philips
Hi again! Of course, your feedback has definitely been noted. We're always looking for ways to improve our products and services. Sharing your oral care data allows the app to help improve your oral h... Read more
ealth by keeping track of your progress and recommended personalized insights, as well as the ability to restore your brushing history on your device should there ever be a need to. We will always respect all user's privacy rights and will never abuse your personal information. You can view the privacy policy and how your information may be used here: https://www.philips.com.au/a-w/mobile-privacy-notice/sonicare-connected-app-gdpr.html). Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
MAli17Perth, WA
- 4 reviews
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
Good Toothbrush
I travel a lot and this toothbrush has been a savior for me, the charge lasts really long for me. It is very easy to travel with as well. As for the oral health, my dentist recommended it to me so that covers that for me. It
Purchased in September 2021 at Amazon for $289.00.
1 comment
Philips S.Philips
Hi MAli17, thanks a lot for your concise review! We're really happy to hear that you enjoy your DiamondClean so much. :) We wish you a lot of nice trips accompanied by your favorite brush.
Kind regards,
The Philips Australia Team
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H WAU
- 21 reviews
pretty good but I wish it could last longer (mine broken in less than 3 years)
easy to carry for travel, cleans well, recently the power button on mine doesn't work anymore, so it's not turning on anymore, tried to clean it, but it didn't help. Consider it's nearly caused $300, I was expecting it could last longer, not just 2 years.
Looked at others experience with Philips customer support, I probably wont waste time on that, its time to try Oral B for me
1 comment
Philips S.Philips
Hi there. Thanks for sharing your experience with us here. We're glad to hear that your Sonicare is easy to carry for travel, and cleans well. However, it's a pity to hear that you've been experiencin... Read more
g difficulties with the power button. We can imagine how frustrating this must be for you as you expected it could last longer. We recommend you to reach out to us on Facebook or Twitter. We'd be more than happy to see what we can do to help you. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
PhantomfishoCanberra 2600, ACT
- 3 reviews
It started well...
I was very pleased with this unit at first. The design of the head is much more comfortable than my old OralB, due to the lower profile. It cleaned thoroughly and effectively, and was the best electric toothbrush I've owned. Battery life is excellent.
18 months down the track and I am back to my cheap old OralB. If I apply the slightest pressure to my teeth, the vibrations stop being transmitted to the head and it makes a sound like it's internal 'gears are slipping'. It's totally ineffective as a toothbrush.
It's still under warranty, so I con...Read more
Purchased in November 2021 at Harvey Norman for $229.00.
2 comments
Philips S.Philips
Hi there,
Thanks for sharing this here. It's unfortunate to see you've been having some issues with your DiamondClean, and aren't totally happy with how your warranty claim is being processed. Feel f... Read more
ree to reach out to us on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand. We'd be happy to look into this for you.Hi, I rang the 1300 number and repeated the conversation I had previously over your online support chat. I promptly responded to the follow-up emails with the requested details. Having heard nothing f... Read more
or three days, I rang again today, and was told the case operator had been away and nothing had happened. Apparently, someone will follow this up now. It's nice to place helpful sounding comments against negative reviews. If your back-end customer service does not support your comment, your offer of help has a very hollow ring.Similar opinion? Write a review on ieatwords.com.au!
KylieGreater Melbourne (Inner), VIC
- 2 reviews
- 3 likes
Great toothbrush while it lasts
I purchased 2 of these toothbrushes one for my husband and one for myself. After 2 years they both died within the same week. But I loved it so much I purchased 2 more. Exactly the same thing has happened after 2 years they have both died this week. These are very expensive toothbrushes. I’m wondering if the company is doing this on purpose for more sales. So now I’m not sure what toothbrush to buy.
Feeling disappointed
Purchased in August 2021 at Myer.
1 comment
Philips S.Philips
Hello Kylie, thank you for sharing your honest feedback with us here. We are sorry to hear this has happened with both your toothbrushes; we can imagine your disappointment, especially since this is t... Read more
he second time this has happened. Your input is what helps us improve, and we'll make sure to forward it to our Product Development team. Please know that we'd like to look into it, and see how we can help. Therefore, please feel free to get in touch with us on Facebook, Twitter (@Philipscare), or via phone on 1300 363 391. We'd be happy to assist!Similar opinion? Write a review on ieatwords.com.au!
Burnt-TwiceAU
- 68 reviews
- 1 like
- Sonicare DiamondClean HX9312/04 (Rose Gold)
- Verified purchase
Incredible Cleaning, Amazing Technology
This is not a cheap toothbrush, but it comes with wireless charging from either a glass or carry case (both supplied).
It vibrates the brush head rather than spins/rotates it, but still gives a great clean.
I have used Oral B rotating brushes before, but the Philips Sonicare is better in all areas. The charge lasts a heck of a long time, as do the brush heads. The heads have indicator bristles, and you can buy a set of 2 replacement heads from Coles & Woolies, which makes it very convenient.
I was one of those people who only brushed their teeth a week before their twice yearly dental checkup, now it's everyday. It's fantastic to use and leaves my teeth incredibly clean.
Purchased in November 2021 at Shaver Shop Physical store.
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HappyFar North Queensland, QLD
- 5 reviews
Love it
Came recommended by a friend. Bought it and love it. Greatly improved my dental hygiene and keeps my dentist happy. I take it away with me in its chargeable travel case. Bought one for my husband and both sons. Lovely bright shiny smiles.
Purchased in August 2021 at Shaver Shop for $269.00.
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MozzaSydney, NSW
- 2 reviews
- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
Oh what a difference!
This product is easy to use, it has made a great difference to the health of my teeth. Plaque has been reduced dramatically. Takes a little getting use to.
I was so happy with it, i bought one for my wife.
Purchased in July 2021 at Shaver Shop for $289.00.
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txbSydney, NSW
- 6 reviews
- 1 like
- Verified purchase
Philips Sonicare DiamondClean PINK and BLACK duo electric toothbrushes
Requires a 24 hour charge. It comes with a number of different brush settings and a regular C-head detachable brush head and a tongue cleaner brush head. I've had philips sonicare toothbrushes in the past and they will last the warranty period before starting to fail (mine lasted 3 years before I had contacted philips) Features I like the most are its ability to give me a good clean and be able to regulate the brush intensity via the different brush settings.
Purchased at Amazon for $249.99.
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Mrs BrownGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
- Sonicare DiamondClean HX9352/04 (Black)
- Verified purchase
Best on the market!!
Although this is an expensive toothbrush I am extremely pleased with my investment. Unlike other toothbrushes I researched, this one has a multitude of features. The ones I like best are the speed control, the different settings (tongue clean etc) and the charging glass.
For a quiet, highly effective and top of the range toothbrush this one ticks all boxes. It makes my teeth feel smooth and clean and has removed coffee stains.
Highly recommended!
Purchased in May 2021 at Shaver Shop.
1 comment
Philips S.Philips
Hi there,
Thank you so much for taking the time to share your thoughts here - we're delighted to hear that the DiamondClean has been a helpful and effective addition to your everyday life. Happy brushing!... Read more
Kind Regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Elin B.
- 2 reviews
Great product quality
Before I bought this I used just a basic manual toothbrush but was recommended by my dentist to get and electronic one. After choosing this one I will never go back. My mouth feels so much cleaner and the charges last for ages
Purchased in June 2021.
1 comment
Philips S.Philips
Hi Elin, it's lovely to hear that you've been using the device and that you like it so much. :-) Many thanks for sharing it here, we appreciate it!
Kind regards,
The Philips Australia Team
Similar opinion? Write a review on ieatwords.com.au!
Harvinder0512Sydney, NSW
- 4 reviews
- 1 like
This brush is great. I love this product
I saw this brush in a add and then I bought it from coles. The product is great and it’s worth its price. I will prefer my friends and family as well
Purchased in February 2021.
1 comment
Philips S.Philips
Hi there, thank you for your feedback. We're happy to have improved your tooth-brushing experience with our Sonicare! Should you find yourself in need of assistance, feel free to reach out to us. We'r... Read more
e always happy to help! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Stewie BPerth, WA
- 7 reviews
The Rolls Royce of dental devices
Upgraded after my black Sonicare Diamondclean finally died after 4 years and keep in mind this is something getting daily use, and in my instance by multiple people. Well this new one is a nice upgrade with the added extra of the iOS/android app as well as all the brush head attachments anyone could need
Purchased in January 2021 at Myer Online Store for $450.00.
1 comment
Philips S.Philips
Thanks for sharing your review, Stewie. While it is unfortunate to read that your previous DiamondClean has stopped working, it sounds like you've found a worthy successor. :) If there is anything we ... Read more
can help you with, you can always reach out to us via Twitter or Facebook or by telephone by calling 1300 363 391. Thanks again for sharing your experience here, it's very much appreciated! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Edward
- 6 reviews
- Sonicare DiamondClean HX9312/04 (Rose Gold)
- Verified purchase
My teeth never felt this clean!
This toothbrush is amazingly easy to use. I was sceptical initially but my teeth has never felt this clean. The difference is obvious! The battery lasts about 1 week. It comes with two heads so you can share it with your partner.
Purchased in February 2021 for $100.00.
1 comment
Philips S.Philips
Thanks for the review, Edward. It's wonderful to read that you've been enjoying your DiamondClean, so much so that you've become a believer. :) If there is anything we can help you out with, feel free... Read more
to reach out to us via social media orby telephone (AU: 1300 363 391 or NZ: 0800 658 224). Happy brushing! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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Questions & Answers
STJasked
I have had my toothbrush for not even 2 months and it is already broken. The head doesn’t sit on right and it makes a lot of noise and just wiggles around but not really effectively connecting either the bristles to brush my teeth properly. I think I may have thrown out the warranty from inside the box but I would still have the email from when I bought it online.
I loved it when it was working but am disappointed that it’s already broken after not even 2 months use.
1 answer
Philips S.Philips
Hi there,
Thank you for sharing your review here with us. It's unfortunate to hear your Sonicare has stopped working properly. For further assistance, please feel free to reach out to our product team. You can reach them directly on 1300 363 391 (Australia) or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Solomon J.asked
how to change batteries
2 answers
Philips S.Philips
Hi there, Solomon. Thank you for your question in here. Unfortunately, the rechargeable battery inside your Philips Sonicare Toothbrush cannot be replaced. We hope this helps, but do let us know if you want to know anything else about your toothbrush. We're always happy to help.
Kind regards,
The Philips Australia Team.
Thank you very much
solomon
Jayde W.asked
Hello. I purchased my sonicare in Aug last year; it was working fine and all of a sudden it has developed a fault. The brush or the head part of it is hardly doing a thing but the actual motor/handle part has become really loud, like its working overtime. What can I do for a speedy replacement seeing as it is still in warranty?
Thank you,
Jayde
4 answers
I have had three Sonicare toothbrushes that ALL developed the same fault. Motor works but no movement on the brush. The first one Philips replaced. Not buying one again, even though they are great when they work. Anyone recommend another premium toothbrush that has a bit more longevity? Especially for the price!
Get a friend to check the company website for the correct answer obviously
Huh?
Download manual
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Philips S.Philips
Hi Timbo,
Thanks a lot for taking a moment to share some thoughts on your experience with the DiamondClean. We're really sorry to hear that your Sonicare seems to have stopped working. If you haven't... Read more
already - we'd definitely like to encourage you to get in touch with us to see what we could do help out in this situation. You could reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ). Our hope is that no such thing like throwing the brush heads out would be necessary.