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MozzaSydney, NSW
- 2 reviews
- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
Oh what a difference!
This product is easy to use, it has made a great difference to the health of my teeth. Plaque has been reduced dramatically. Takes a little getting use to.
I was so happy with it, i bought one for my wife.
Purchased in July 2021 at Shaver Shop for $289.00.
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alinaGreater Melbourne (Metropolitan), VIC
- 11 reviews
- 2 likes
- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
Not as good as I expected
I used to use Oral-b elec-toothbrush. Untill I saw this one from shaver's, the packaging is very good looking, with all pinky colour. The whole pack come with a toothbrush, a charger, and a travel container can also been used as a charger, and a glass. I barely use that glass as my cup, because it is very small, most of the time, I use it as the holder of wireless charger. And for the toothbrush itself, I don't find it is worth the high price. Oral-b can spin around and deep clean the gum and tongue as well, but this one can only shake in a high speed, without spinning around. So I don't find it very help to bring out the dirt within my gum.
Purchased in June 2021 at Shaver Shop for $399.00.
1 comment
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TarynPerth, WA
- 25 reviews
Overpriced and Overrated
This is not worth the money, it is way overpriced for what it does, even the replacement heads cost more then you can buy a basic new electronic toothbrush and they do the same job. I bought 2, one for my husband and myself, I wouldn't buy again. Not sure what is so special about them, nothing i can tell?
Purchased in November 2021.
1 comment
Philips S.Philips
Hello there,
Thank you for your input on our Sonicare. We're sorry to hear our toothbrushes haven't lived up to your expectations. Please feel free to let us know why you feel this way. We'd love to ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9362/67 (Pink) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
nahdoo
- 35 reviews
Promotion of $100 Cashback Promotion is it a Hoax?
On 17th November I bought my second Philips Diamond Clean toothbrush. ( I had used another one for four years before it died) After registering my new toothbrush on Philips' site I received an email about their Cashback Promotion of $100 which as I am a pensioner would be very helpful if I could manage the site to accept my application.
I spent considerably time on their Chat Line trying to get help however after being seventh in line to sixth in line I was cut off. I have tried to ring various numbers and leaving a message on a number gi...Read more
2 comments
Philips S.Philips
Hi there,
Thank you for sharing your experience with us here. We regret hearing you've faced some difficulties when it comes to speaking to our support. Our apologies for any inconvenience caused. We... Read more
'll go ahead and send you a private message, asking you to share your contact details. Upon receiving those, we'll make sure our team gets in contact with you as soon as possible to provide you with further assistance. Thanks again for notifying us about this!Thank you at least someone is I hope going to do something. I will wait until I am contacted.
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- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
This is perfect!
I have never owned an electric toothbrush before and this is amazing my teeth have never felt so clean worth every cent!!! I also love the way you use the glass as charger and the bonus travel charger.
1 comment
Philips S.Philips
Hi Michelle,
Wow, thanks so much for your kind words. We're delighted to hear you love your Sonicare. Happy brushing!... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
CherylMelbourne
- 4 reviews
- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
This is perfect
The vibration is gentle and soft, very comfortable for my teeth . Besides, it is very good looking, which is very important to women like me .
1 comment
Philips S.Philips
Hi Cheryl,
Ah, such kind words! We're happy to hear both the looks as the skills of your Sonicare are living up to your expectations. Many thanks for sharing this here, and happy brushing!... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
AngrymumSydney
- 4 reviews
- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
Clean mode is enough for me
I bought this Sonicare diamond pink a few months ago. It has five models. However, I found everytime when I use it, I actually use clean mode only. The other four models have seldom been used. I can't see any major difference between this five models.
1 comment
Philips S.Philips
Hi, thanks for taking the time to review our DiamondClean toothbrush. The toothbrush does indeed come with 5 different modes which all vary in intensity and / or functionality, f.e. the Sensitive Mode... Read more
is an extra gentle 2 minute mode for sensitive teeth and gums whereas the Deep Clean Mode provides 3 minutes of alternating cleaning and massaging to deliver an exceptionally clean experience. With that being said though, we can imagine that you have a preferred setting, and it's great to hear that the Clean Mode works best for you. Thanks for sharing your experience with us!Similar opinion? Write a review on ieatwords.com.au!
JasonNSW, 2000
- 7 reviews
- 6 likes
Just average
I would say it's just average, not outstanding product doesn't seem much difference than other electronic tooth brush. it's not really effective to clean and prevent tartar than any other toothbrush and given its cost, I don't really recommand this product and also customer service is not good basically they can do nothing if you have any enquries.
1 comment
Philips S.Philips
Hi there. Thank you for providing us with your feedback regarding the DiamondClean. We're sorry to hear you feel this way, as this is one of our top of the range toothbrushes. The service you describe... Read more
isn't the service we aim for, so we regret hearing you had this experience. Please know you can always reach out to us on both Facebook and Twitter (@PhilipsCare), where a team of agents is ready to answer any questions you might have 24/7. We hope you will contact us, as we'd like to see if we can still turn your experience into a positive one. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
YasminKapunda
- 6 reviews
Love the clean battery life not so great anymore after 2 years
This toothbrush gives me an excellent clean and is easy to take with me when not at home in the toothbrush case. I have had it for almost two years and the battery is now needing charging far more frequently (every 2 weeks). It used to last well over a month and was part of the attractiveness of the toothbrush. Still recommend it. It is far better two years in than other electric brushes I've owned. My partners brush failed after a year, but it was replaced without any fuss, and his new brush hasn't had any problems.
1 comment
Philips S.Philips
Hey there, Yasmin,
Thank you for taking the time to share your experiences here. It's very nice to learn both you and your partner are enjoying improving your dental health while using Sonicare brush... Read more
es. If you require any further assistance regarding the battery, please feel free to let us know here, or via social media. We're there 24/7, and ready to help out! :)Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9362/67 (Pink) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
This is great! Love it!!!
I'm just in love with this product. Love its look and functionality. I'm so happy with it! A charge can last for like 2 weeks. It's really convenient. Once it's charged, no need to worry about getting it charged very soon again.
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CrystalCanberra
- 6 reviews
- 6 likes
It’s really good
It’s good. Nice color and recharge once can use for 3-4 weeks. But you need to change the toothbrush quite often and not Many choice in the market comparing with OralB.
1 comment
Philips S.Philips
Hi, Crystal. Thanks for your valuable feedback. Do you mean the toothbrush head by any chance? There is actually quite a lot of options available for the Diamondclean. We recommend checking out our we... Read more
bsite for all the options. Let us know if you have any questions. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
eneracperth
- 4 reviews
- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
Love it!
This is amazing - light, pretty (i got the pink version) and works so well! I only need to charge once every two weeks. Only thing I would improve is the battery indicator - i can't tell how low the battery is, i have to remember the last time i charged it. but that's only a small problem - LOVE this! oh and love that the travel case is also a charger! how convenient is that!
1 comment
Philips S.Philips
Hi Enerac,
You're a big fan of our Philips products, as it seems. :) Thanks again for the review.... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
LizzyGeelong
- 6 reviews
- 5 likes
Love it
Bought this a while back, never owned one before. It comes with many easily attachable parts that are also easily detachable. Quite impressed with its efficiency & hoping it will last.
A charge lasted quite a while.
I feel like I brush my teeth more effectively and quicker.
1 comment
Philips S.Philips
Hi there,
Thanks so much for sharing your feedback here with us. We really value your experience and it's great to hear the Sonicare has impressed you. We hope you'll enjoy it for many years to come. ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
JoriSydney
- 4 reviews
Highly recommend!
My first ever electric toothbrush and could not be happier! Very powerful and efficient. Battery life is really good, I only use the travelcase to charge it. The timer is very easy and helpful to use.
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JoyceSydney
- 7 reviews
Toothbrush
I’ve used electric toothbrush for many years, this is a great product when it’s working.this is my second Dimond clean toothbrush after the 1st one failed to charge also the power button sometimes having problems of turning .
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Find out how Philips Sonicare DiamondClean HX9362/67 (Pink) compares to other Electric Toothbrushes & Flossers
Know better, choose better.
ozwaldVictoria
- 3 reviews
Excellent
A nice, thorough, effortless way to get those teeth clean. It has many modes, and a built in timer. Although the price may out you off it truly is worth the investment
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claire.wang7AU
- 9 reviews
- Sonicare DiamondClean HX9362/67 (Pink)
- Verified purchase
Terrible customer service - charger broke in two years
My toothbrush stopped working after one and half year I have purchased it. I have contacted the customer service and got a confirmation a replacement glass charger and the toothbrush will be sent out as both of them are not working. After three weeks without the toothbrush I’ve finally got the replacement pack but only a glass is included, there’s no charger base and I still couldn’t use my toothbrush!! I wrote several emails to customer service but never got a reply? I can’t believe I’ve paid so much for a toothbrush that doesn’t last even two years, now I couldn’t use my toothbrush for almost a month. No one in customer service seems to care my problem.
1 comment
Philips S.Philips
Hello Claire, thanks for sharing your honest feedback. It's certainly regrettable to hear it sounds like something was forgotten with the delivery. We agree that you should hear back from them by emai... Read more
l, seeing that you've reached out on there. However it might help to give us a call directly to fix this at 1300 363 391 if you're located in Australia. If you're located elsewhere we'd recommend to find the phone number over here: http://philips.com/support/. Hope this will be sorted out soon.Similar opinion? Write a review on ieatwords.com.au!
Elaine.QSydney
Broke after two years!
Exactly like the other users comments, it performs perfectly when it is well ( not broke), it cleaned quite nice and I loved the sleek and simple design. However after 2.5 years of usage it just decided to stopped working! I could still charge it and see the indicator blinking but am unable to turn it on! Contacted the 1300 363 391 team, was told that the machine is unrepairable due to the waterproof seal, as the only way to open it would be to smash it! I totally agree with another lady that it's like spending $150 per year on your toothbrush!...Read more
Although it did perform well before it broke, it is too pricey for me! I also bought one for my husband, it is still working but it sounds weird and doesn't seem to clean as well as before! In conclusion, unless you are willing to pay $150 per year for your toothbrush, STAY AWAY FROM THIS!!!! Very disappointed!3 comments
Philips S.Philips
Hi Elaine, thanks for thoughts here. We're sorry to hear about your experience with your toothbrush. We'd like to suggest the following as a troubleshoot: charge the toothbrush for 24 hours and see if... Read more
it works. Please keep us updated. Kind regards, The Philips Australia TeamHi there, thank for the reply, will do it and let you know. Cheers
Philips S.Philips
Great, Elaine. We'll be awaiting your update.
Kind regards,
The Philips Australia Team
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IvyMelbourne
- 6 reviews
I like the color haha
I got the pink sonicare set at $279 when EOFY sale at david jones. Original price was over 350. Good value. The pink color is sooo nice, suitable for a girl. it can be charged in the glass which is convenient. would be a little bit itchy when you used it first time as the vibrate frequent is much higher than Oral B one.
1 comment
Philips S.Philips
Hi Ivy,
We're glad to see you think so highly of our pink DiamondClean. Thanks for sharing. :)... Read more
Happy brushing! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Rita0713North Sydney
- 2 reviews
- 2 likes
Very disappointed - only last for 1.5 years!!!!!- Stop charging at all
It's been doing a great job but not long enough!!! If there is 0 star rating, I would choose that!
Around $300 for an electric toothbrush, you would expect it should work at least 3 years but now it died within the warranty, not even 2 years!!!!!
The problem is always the charger. Once the indicator light is on, I leave it there for 24 hours and then take off the handle, press the start button, nothing happens, not working at all. Have tried so many times, same result.
Very frustrated!!!
1 comment
Alex S.Philips
Rita0713, really sorry to hear that. Our products are covered by a two year warranty. If you call 1300 363 391, option 5 we should be able to help you. Philips team.
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Questions & Answers
STJasked
I have had my toothbrush for not even 2 months and it is already broken. The head doesn’t sit on right and it makes a lot of noise and just wiggles around but not really effectively connecting either the bristles to brush my teeth properly. I think I may have thrown out the warranty from inside the box but I would still have the email from when I bought it online.
I loved it when it was working but am disappointed that it’s already broken after not even 2 months use.
1 answer
Philips S.Philips
Hi there,
Thank you for sharing your review here with us. It's unfortunate to hear your Sonicare has stopped working properly. For further assistance, please feel free to reach out to our product team. You can reach them directly on 1300 363 391 (Australia) or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Ash Dasked
Hi guys :) I really want to get the pink one! Is it really better than other toothbrushes though? For me when I saw it doesn't have an oscillating head it made me wonder, I think it's just a mind set I have gotten into?
Is it suitable / the best option to use with braces? (Getting next week). I really want to get the best toothbrush I can. Thanks
2 answers
Philips S.Philips
Hi Ash, great to hear you’re interested in our DiamondClean! It’s our top notch toothbrush with 5 programs which will take care of your dental health, you can read a few reviews of other users here if you like: http://bit.ly/2buMZd5. It’s definitely suitable for use with braces, you can check how to use the toothbrush the best here if you like: http://bit.ly/2buN2G2. Feel free to reach out to our team on Facebook or Twitter for more questions. :-)
Kind regards,
the Philips Australia team.
Hi Ash. Firstly good luck with you with your new braces. Please remember everyone is different. So my answers to you is this: Philips Diamond Clean was the best thing for me. Noticed it's amazing precision before and after my braces. My Orthodontist is satisfied with my clean teeth and I know my manual toothbrush would have not done the job. It's hard cleaning once your braces are on - that's not a lie - but this electronic toothbrush was amazing. I started with 'Clean' and then alternated with 'Sensitive' as your teeth can only take so much (meaning it has to get used to the braces). The Philips YouTube link says add toothpaste on the brush but I found it much better actually applying this on your finger directly all over the braces.
I cannot say if it is better than other electronic toothbrushes as I am a long standing client of Philips but as we have already taken the first step of improving our teeth positioning why not choose Philips to ensure you get clean between the brackets and between the gaps.
I know what you're thinking such a pricey gadget is it going to work - now that I have braces the answer is YES!
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Philips S.Philips
Hi there, Alina.
Thanks for taking the time to share your feedback with us, it's appreciated. It's correct that Sonicare uses a different technology than the Oral-B brushes. The sonicare brushes don... Read more
't spin around, but move with sonic movements. We regret hearing you are not entirely satisfied with this brush. Have you tried cycling through the other brushing modes as well? Perhaps you'll find one that better fits your needs. :)