Philips Sonicare DiamondClean Questions & Answers

Thank you very much

solomon

I have had three Sonicare toothbrushes that ALL developed the same fault. Motor works but no movement on the brush. The first one Philips replaced. Not buying one again, even though they are great when they work. Anyone recommend another premium toothbrush that has a bit more longevity? Especially for the price!

Get a friend to check the company website for the correct answer obviously

Huh?

Ask the company directly obviously

This happened to me also in the past few weeks. Philips were kind enough to replace via phone.

We had the same issue. We were able to fix it temporarily using the advice in this video: https://www.youtube.com/watch?v=G-2QBRPq7DE&t=565s

But it appeared something was broken in our case and only extended its life by about 6 months. If you're still on your warranty I'd send it back.

Thanks Piet. My husband contacted Philips and they've resolved the issue for us by sending us a replacement handset unit. It's so nice to be back to brushing our teeth in peace & quiet!!! Philips really looked after us!

The Phillips website confirms the warranty is two years. It may still be worth contacting Phillips to trouble shoot the problem and to discuss options.

Hi Mary
I had a Sonic toothbrush before and when it did not work after 2 1/2 years Philips did not want to know about it. When I bought the new one I took out extra insurance through Myer. The sonic tends to last mostly about two years although I read one person had one that lasted 7 years. I think that is very unusual though. Good Luck with your yours though Sonic are a very good toothbrush when they work but they are also very expensive.

I had the same issue with my old Oral B toothbrush. Water leaked inside the unit causing it to create a circuit and that made it turn on intermittently. I use my Philips Sonicare in the shower and had never suffered this issue to date.

Hi Ash. Firstly good luck with you with your new braces. Please remember everyone is different. So my answers to you is this: Philips Diamond Clean was the best thing for me. Noticed it's amazing precision before and after my braces. My Orthodontist is satisfied with my clean teeth and I know my manual toothbrush would have not done the job. It's hard cleaning once your braces are on - that's not a lie - but this electronic toothbrush was amazing. I started with 'Clean' and then alternated with 'Sensitive' as your teeth can only take so much (meaning it has to get used to the braces). The Philips YouTube link says add toothpaste on the brush but I found it much better actually applying this on your finger directly all over the braces.
I cannot say if it is better than other electronic toothbrushes as I am a long standing client of Philips but as we have already taken the first step of improving our teeth positioning why not choose Philips to ensure you get clean between the brackets and between the gaps.
I know what you're thinking such a pricey gadget is it going to work - now that I have braces the answer is YES!

I don't think so, the vibration isn't that strong and the toothbrush is light and soft.

Not that I am aware and I certainly have had no problems with this and I have been using electric toothbrushes for many years.

It is possible toothpaste may have interfered with switch contact. Submerge in warm water and operate switch, worked for me, also to rejuvenate expensive brushes, boil for a few minutes, bristles will straighten again, help them with fingers while cooling.This get rid of germs too.

It is possible toothpaste may have interfered with switch contact. Submerge in warm water and operate switch, worked for me, also to rejuvenate expensive brushes, boil for a few minutes, bristles will straighten again, help them with fingers while cooling.This get rid of germs too.

Hi Lynda. I do not know where you are but I am in New Zealand and at the moment the best deal is with Farmers who are selling them in their sale at $279 NZD usually $349 NZD.

Hi Lynda,
The Sonicare is the top of the range, and retails at approx $350, however you would only need the one handset and just buy more brusheads if you were buying for other family members, which makes it quite economical.

Hi Michael – actually, I was not aware they were two head sizes. I have only just discovered this now having looked at the Philips website. It seems I was supplied with standard brushes. The salespeople did not make me were of different sizes being available. However, to get back to your question. I have not encountered any difficulties at all, particularly with sound in using the brushes that I've got. Thus, I cannot really make an observation based on your description. I had an oral B, in fact several of them, over the years. There is definitely a difference in sound between my old Oral B and the new DiamondClean. However that is no surprise as the DiamondClean cleans at a much higher head speed then does the Oral B and therefore I was fully expecting it to be somewhat more noisy. However, I don't really notice a lot of difference in the noise, such that it is distracting to me. Insofar as I'm unable to offer you any satisfactory observation on my own experience, apart from saying I am completely happy with the product, I suggest you would be best served by speaking directly to Philips customer service and asking their advice. The toothbrush is obviously just you and therefore captured by the warranty, should a claim be required. I even believe they have a 30 day refund if you are not satisfied with the product. Sorry to not have been of more assistance, but I do think you are best off speaking directly to Phillips.