Very bad product.Taps making so much noise and vey loud sounds like someone is screaming.Called manufactures in Melbourne and bad product the worst customer service .Taps still under the warranty they want me to send some part but to pay a plumber from my pocket.They wants to avoid their responsibility under the warranty

We paid for a the European fittings upgrade with Coral Homes and they use this brand. They look lovely but after about 3 or 4 years, the coatings turned "bubbly" and started to come off. They look terrible! Noise is not a problem with us, but after this length of time, the quality of the product doesn't stand up to being an "Upgrade". We will replace them with product from Bunnings soon enough. We thought by paying more we'd have the taps and pitting for 20 years, like our parents did. Obviously this type of quality costs more than we expected and buying Phoenix is not buying a quality product.

Cheap and nasty. All of the black coating has peeled off twice. We received a replacement once and the same thing has happened again. Will never use the products again.

It'll cost you more to fix the tap after 12 months than the tap is worth. Cheap Chinese rubbish failed in 18 months and phoenix send you a part that requires tools worth hundreds of $ or a plumber worth more than the tap. Reece washed their hands too. My advice by a $100 Chinese rubbish tap from Bunnings. It'll last the same and just buy a new one if it fails. Why pay a premium for no better quality and total lack of willingness to stand to warranty. Liars

I bought a Phoenix Nostalgia tap however I just want to comment on Phoenix generally. Love the tap design and very happy with functionality. A part wore out after 5 years of flicking the tap backwards and forwards across the sink. Phoenix replaced the whole tap for me immediately. The service was excellent. I would buy from this company again.

We renovated two bathrooms a year ago now, and used Phoenix Rush tapware. They look gorgeous, and work perfectly. We haven't noticed any noise at all. Have recommended to friends who are equally happy.

So happy with our new house but the course, loud noise from our phoenix taps is just about driving us insane. We've had a plumber out to fit a restrictor on to reduce our water flow down to a mere 300 kpa. Only slightly less noise but still hard to live with. Loud noise comes in when taps are operating at reduced flow.This is our third build and never had this problem before. What's more our neighbours who have higher water pressure than us (they are downhill) experience complete quietness when operating their mixer taps.

We bought the separate tap outlet and mixers for our ensuite and they look amazing. They are also lovely to use and don't make any noise. If i can afford to, I plan to buy the rest of the range for two new bathrooms in my house. I have the tap outlet and the separate mixer.