Reviewer Photos & Videos
Jo V.Greater Melbourne (Outer), VIC
Excellent! Better than I expected!
Condition great, better than I expected. Such a bargain. Fast delivery too. Overall extremely happy with the purchase. They threw in a bonus case too which I was extremely grateful for.
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- Online store
- Verified customer
Great phone great service
Lots of information on the website, straight forward, order was easy, delivery was over long weekend but came as quickly as it could. Loved the addition of clear case, screen protector and charger.
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BeagleSouth West, QLD
Disappointed with slow delivery
Arranged to have phone delivered via express after the model I purchased was now not available (?). Waited for six days and nothing, no tracking number supplied. Contacted me to say that post office was the cause
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Excellent customer service
Had issues twice with my phone and Phonebot resolved both issues in a very professional manner. Postage cost was reimbursed too. I’m very happy with my phone now. Well done!
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HLHSouth East Queensland, QLD
iPhone 8+ arrived with cracked screen
Screen was badly cracked on unpacking. Phonebot would not accept responsibility. I had to pay $15 for return & $70 to have repair done. I had to follow up after calls when they failed to call back when promised. I said I wasn’t happy with the service and would be giving a bad review which apparently they were surprised !!! I would avoid this company at all costs.
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XtremeCanberra 2600, ACT
- Online store
- Verified customer
A Happy Customer!
Genuine Samsung Note 8 LED Case, awesome pricing, free and fast shipping. Experience has been excellent so far, will be ordering another case from you soon and recommending you to my friends. Thank you!
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The reviewer stated that an incentive was offered for this review
Sent wrong ipad case and hopeless customer service
Sent me wrong version of Belkin ipad case (wrong model number, for older ipad), but customer service don't seem to think this is an issue! Struggling to get them to acknowledge let alone arrange return post and refund. AVOID! Was good price but I should have gone with reputable store.
1 comment
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JoPerth, WA
- 5 reviews
Don't buy stay away
You might be lucky to get a working phone but as soon as there's an issue expect no response and a blame game. Never had an experience like this in my life with a business.
1 comment
Adam Z.PhoneBot
Hello Joanne,
Thank you for taking out your valuable time for leaving the review, we appreciate all kinds of feedback.... Read more
In this event you are not disclosing the whole story where your phone was received back with liquid damages in it and for more clearer view please see the pictures of the inside condition of your device which have been emailed to you already and also posted in response to your feedback at different Review Portals. No business will cover or would have covered you under that scenario, this is why we did not accept this claim. Thanks and regards, Team PB!Similar opinion? Write a review on ieatwords.com.au!
MelanieRichmond-Tweed, NSW
Great Experience
Easy to use website. Quick delivery. Phone is in great condition and is exactly as described. Even arrived with a case and glass screen protector. Overall, I'm very happy with my experience and would definitely recommend.
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Really happy
Bought pixel 2 in a very fair price, collected same day from the store. Phone looks amazing and works perfectly! The team was super nice and helped with everything. Highly recommended.
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Chris KGreater Melbourne (Metropolitan), VIC
Absolutely thrilled
I ordered an iPhone 8 ex demo model. I collected it next day. It is in mint condition and works beautifully. Free cover and screen protector is a nice touch.
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Great service, excellent phone and iPad devices I would highly recommend to visit
Flexible to go in Public transport too.
Products were really good.
On a scale I can give 10/10.
Each and every specification of all the devices were explained clearly.
Great customer service.
I purchased iPad and a android phone both are working excellent
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The reviewer stated that an incentive was offered for this review
Fast delivery
Received what I ordered today. I would say the phone is scratchless and battery is showing 90% health. Free case and glass on the top of the screen as well.
1 comment
Adam Z.PhoneBot
Thanks for your feedback
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No problems at all. 5 stars
great price on an iPhone x bought 2 days ago which arrived today. Helpful staff answered all my questions on fb. Good work guys. Will recommend to family and friends.
1 comment
Adam Z.PhoneBot
Thanks for your feedback Luke
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SalsaxSydney, NSW
- 4 reviews
Phone never arrived
I ordered an iPhone 8 plus for my son on 6th December 2022 for Xmas and it never arrived. I contacted phonebot on several occasions and no response. The telephone Messagebank was always full and no response to email. Only when I contacted PayPal on 23rd Dec did they respond at all!! Thank goodness for PayPal!!! Very disappointed.
3 comments
Adam Z.PhoneBot
We apologise for the ill-experience and will like to look more into this, therefore, kindly provide us with your order ID so that we can investigate this for you.
Best Regards,
TeamPB!
Order ID: 24693
Order Date: 2022-12-06 09:45:56
Payment Method: PayPal Standard ... Read more
Adam Z.PhoneBot
Hi Sally,
I went and reviewed the case history on this order and unfortunately the issue and delay was caused due to the courier losing the phone in transit. and due to the holiday season and timing ... Read more
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Robert G.Greater Melbourne (Inner), VIC
Very easy to deal with
Very reasonable to deal with. I bought a phone and later had issues. Discussed with store and found phone was faulty and they were happy to provide options without trying to blame the customer.
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ShannonGreater Melbourne (Metropolitan), VIC
Happy with my devices
I have had great experiences with phonebot. And staff as Ive purchased phones for 4 of my children over the last year, all of which have been great phones for secondhand phones. And their prices I found very good. I look forward to buy from them again.
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Dawg
- 2 reviews
promised goods not sent
I received the refurbished phone later than promised. The screen saver had a bubble in the middle of the screen. Phonebot promised to send a charger and cord. They never arrived.
1 comment
Adam Z.PhoneBot
Hi. Please send us an email on [email protected] with your order number. Will send the charger and 2 x cables as a goodwill. Apologies for the late shipment
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Alex F.Greater Melbourne (Inner), VIC
- 2 reviews
Rip off
I ordered an iPhone 7 that was supposedly Grade A. When it arrived it was slow to boot up, did not make calls, did not record sound to video, etc. I emailed Phonebot and they asked me to post it in for a refund which I did. They then stopped replying to email and messenger and the phone number listed goes straight to message bank. Do not shop here unless you want to get ripped off.
3 comments
Adam Z.PhoneBot
Hi mate. You have left a review on every forum and on every forum I have replied to you
"Gday Alex
Can you please send me your order ID and return shipment tracking details on [email protected]... Read more
Hi, I sent the phone on the 8th of December via padded mailbag which does not provide a tracking number. I will be happy to take the reviews down once the phone is received by you guys and an outcome is arranged.
Adam Z.PhoneBot
Gday mate. The replacement device has been mailed to you today. Let us know if eveything works well
Have a good one
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Beware dodgey phones do not buy
No good at all the phone looks good but speaker doesn't work tried to charge me extra for a case that was ment to be included when ij rang up to complain that just hung up on me 400 dollars down the drain
1 comment
Adam Z.PhoneBot
Gday mate
Kindly email us on [email protected] with your order number and who you spoke to. We take customer feedback seriously and resolve issues promptly. The phone could have got disconnected... Read more
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Questions & Answers
Jonasked
Do A grade listed phones come with a bew battery ? Looking at a iphone 6 plus on your website.
cheers
Jon
No answers
Natalieasked
How long does it usually take for delivery to far north coast NSW. I would like to buy one today.
1 answer
Adam Z.PhoneBot
Hi Natalie
We ship using Australia post or toll priority. If you place an order today for far north coast of NSW, your most likely to get it sometime next week around Wednesday or Thursday latest
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Adam Z.PhoneBot
Hello Andrew,
Thank you for taking out your precious time to right the review for Phonebot. We appreciate your feedback.... Read more
We will once again apologise for the inconvenience of conflicting model numbers and as per the records you have already been requested to return the faulty order already without any sort of denial. Please check the inbox of your email address that we have got on file. We will be happy to reimburse you for the returns shipping plus the item price since it does not fit to your need, Feel free to reach us at [email protected] Your's sincerely, Phonebot!