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Reviews

(461)
(78)
(26)
(36)
(108)
  • Product Quality
    4.7 (419)
  • Return Claim MadeYes (10) · No (473)
  • Shipping
    4.5 (296)

Reviewer Photos & Videos

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SHARWAT

SHARWATSouth East Queensland, QLD

  • 2 reviews

Beautiful book

published

I ordered a photo book for my Mum’s 93rd birthday and whilst I was very happy with the product, I was getting anxious as to its arrival, so I emailed Photoshop and the book turned up very quickly after. The book was a hit with Mum, but judging on other comments on this page, production times seem to be an issue.

Product Quality
Return Claim MadeNo

TKT

TKTPerth, WA

Poor quality products and service

published
Product Quality
Shipping

Paula

PaulaRichmond-Tweed, NSW

  • 3 reviews

Canvas Prints

published

Wow, thank you PhotobookShop shop. The canvas prints are so professional. The packaging and delivery was carefully considered. We couldn’t be happier. Will recommend my family and friends for sure.
Thank you

Very Happy with the items I have received

published

Received a Canvas, Book & Magnets.
Very happy with these products, but unfortunately having difficulty getting a resolution to a system error with calendars I am working on, I have been waiting since the 16/1/20.



Product Quality
Shipping
Return Claim MadeNo

Very messy and difficult to order two canvases and combine vouchers; one month to deliver.

published
Product Quality
Shipping
Return Claim MadeNo

JOY

JOYSydney, NSW

VERY IMPRESSED

published

I used your company for the first time this year. I have made several photo albums but not through your company. VERY HAPPY with this book. - You will see me again.

Return Claim MadeNo

Love photobook shop

published

I have been using Photobook Shop for many years. Great products; great service; delivery time and notification of same excellent. A fantastic way to keep memories. Very happy with my latest book.. Thank you. Jenny

Product Quality
Shipping
Return Claim MadeNo

SLOW SERVICE

published

I selected the 4 - 7 day turn around for my Antarctica photo book and paid the required amount. I placed my order on 9th January and it finally arrived on Monday 27th January,19 days later.
My brother submitted an order with Vista print after I sent mine to Photobook shop and his arrived in 10 days. Think I know who I will I go with next time. I must say the quality of the book was fantastic.


Cha

ChaMetropolitan Adelaide, SA

  • 2 reviews

So happy with my book

published

Always great service from Photobooksexpress staff always willing to help and find solutions Great service and quick production and delivery timeshave made many books and more to do wouldn’t use any other

Product Quality
Shipping
Return Claim MadeNo

Easy to do, great result

published

I was very happy with the software and the finished products.
Also happy to have it done in Australia
Value for money as I bought a voucher on " special"
I will use this again

Product Quality
Shipping
Return Claim MadeNo

Amazing

published

Amazing! After a bad experience, they turned it round and made me extremely happy! Cant fault the customer service. I did leave a bad review but they rectified the problem and completely turned my bad experience into an amazing one! Highly recommended

Product Quality
Shipping
Return Claim MadeYes
1 comment
Photobook Shop
Sophie G.Photobook Shop

Excellent Customer Service

published

I contacted customer service when my coasters arrived missing the text. The problem was sorted - a new voucher was sent to me, I uploaded the coasters again, the order was checked before they were printed and the coasters were reprinted free of charge. Thank you!

1 comment
Photobook Shop
Sophie G.Photobook Shop

Hi Jennifer,
Thank you for your review,
We're sorry to hear that the Coasters have arrived with missing Text. We are glad to hear that the issue has been resolved.
Thank you for your feedback, we appreciate it!


Anna

AnnaFar North Queensland, QLD

  • 4 reviews

Highly recommended

published

I have been using Photobookshop for 5 or more years and always top quality and helpful customer service too. I just received my latest order and I am very happy with the product. Buy the vouchers when sales are on and use within 6 months. Software is easy to use and I add my own scrapbooking elements.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Shop
Sophie G.Photobook Shop

huddy

huddyMelbourne

  • 5 reviews

Great service and high quality printing

published

We created the book without too much difficulty once we worked out the procedure. The customer service was great when we were not sure about steps to take. Book arrived in stated time and the quality of the printing was excellent. We also thought that the paper used by photoshop is of a higher quality than other companies. Thanks so much highly recommend.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Shop
Sophie G.Photobook Shop

Hi Huddy,
Thank you for your review,
We're very happy to hear that you enjoy the quality of the Photobooks created with us.
Thank you for your kind words and support, we appreciate it!


Happy Holidays

published

I have used Photobookshop for a number of years and never had a problem. My books, calenders and canvases have been easy to create using their software and always delivered on time. The quality has always been great. I would happily recommend them.

Product Quality
Return Claim MadeNo
1 comment
Photobook Shop
Sophie G.Photobook Shop

Good morning,
Thank you for you are review,
We're happy to hear that you have created projects with us for the past few years and have tried many of our different products.
Thank you for your support over the years, we appreciate it!

Amazing

published

I placed an order on a Sunday evening for a calendar. Two days later it was delivered to the recipient. Quality is always good and service is prompt! Can't recommend Photobookshop enough.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Shop
Sophie G.Photobook Shop

Hi Terri,
Thank you for your review and we're glad to hear that your order has arrived quickly.
Thank you for your support, we appreciate it.

The reviewer stated that an incentive was offered for this review


Not happy with service.

published

I ordered calendars for 2020. When I needed to reorder anther 1 somehow I got a 2018 calendar which was no good to me. I had difficulty contacting anyone or getting them to understand the problem. I had to pay again and reorder. As I have had problems witth service before this I will no longer use Photobook shop. Your product is good but service is not.

Product Quality
Shipping
Return Claim MadeNo
2 comments
Photobook Shop
Sophie G.Photobook Shop
Ailsa
Ailsa

No that was not the problem. I pressed the reorder button which did not give me that option. You sent a calendar that was 2 yrs old. You still have not listened to my problem.
Regards
Ailsa (note spelling)


Dervla

DervlaSydney, NSW

Very happy with the service

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Shop
Sophie G.Photobook Shop

Great products from canvases to photo books.

published

I have used Photobookshop for the last 8 or 9 years now and have been very satisfied with their products. They represent great value for your money. I will certainly continue to use them.

Product Quality
Return Claim MadeNo
1 comment
Photobook Shop
Sophie G.Photobook Shop

Lizzie

LizzieSouth East Queensland, QLD

Another great photo book !

published

This will be about the 20th book I have done through this company and as usual it is excellent, the quality of the books are good and the delivery and communication is spot on. I always do a book after each trip we take, and special family birthdays. The software is easy to use and help always just a phone call away if you do encounter any problems.
Thank you again for a great memory book.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Shop
Sophie G.Photobook Shop

Hi Lizzie,
Thank you for your review, and we're delighted to hear that you have created 20 Photobooks with us!
Thank you for your continuous support over the years we appreciate it!


Page 1 of 36

Questions & Answers

Toppy

Toppyasked

Hi my order hasn't arrived yet!
Can you tell me where it is ?
Irene Topp
This is what i rec’d on the 12th jan

The following items have been sent:
Order Number : 232946392
3 x Calendar A4 Double (Large Date) (Project: Calendar 2020 3rd lot

2 answers
Photobook Shop
Sophie G.Photobook Shop

Good morning Toppy,

The Package for Order Number 232946392 was shipped on the 16th of January via Standard Delivery.

International Standard Shipping generally takes 7 business days, however can reach up to 14 business days.

If you do not receive the package by the 5th of February, please let us know.

We hope the packages reaches you safely very soon.

Thank you Toppy!

Toppy
Toppy

Thank you


Monique N.

Monique N.asked

The software won't download on my computer I put all my details in and hit 'choose installer' and it does nothing but get rid of all my details. I have tried different emails and passwords. Am I doing something wrong, I don't understand why it won't download

2 answers
Di r
Di r

Hi Monique, I did it online rather than downloading the software. Perhaps that's an option?

Photobook Shop
Sophie G.Photobook Shop

Good morning Monique,

Thank you for your enquiry and we're sorry to hear about the issue with downloading our Software.
There should have been an Installer Downloading after the Details have been entered.

If this did not appear, please contact our Customer Service Team as there are various reasons why this may have occurred.

Phone: (03) 9088 6233
Email: [email protected]

Thank you Monique,


Tracey

Traceyasked

Why won’t the updates update on my Como

1 answer
Photobook Shop
Sophie G.Photobook Shop

Hi Tracey,
We're sorry to hear that you are having issues with Updates.

Would you be able to specify what will not update?
Is it Website related or Software related?

Thank you Tracey,


Get an answer from our members and Photobook Shop representatives

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