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Reviewer Photos & Videos
SHARWATSouth East Queensland, QLD
- 2 reviews
Beautiful book
I ordered a photo book for my Mum’s 93rd birthday and whilst I was very happy with the product, I was getting anxious as to its arrival, so I emailed Photoshop and the book turned up very quickly after. The book was a hit with Mum, but judging on other comments on this page, production times seem to be an issue.
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TKTPerth, WA
Poor quality products and service
This company was slow in production, the product was not up to par with other competitors, the website was difficult to navigate, and the customer service was not helpful. I ordered three different products from this company all around the end of November/beginning of December for Christmas time. Just one example would be a canvas print I ordered on 6 Dec wasn’t shipped until 15 Jan. This was after I complained about how long the service was taking and they claimed they moved my order to priority. Then when the canvas print did arrive, the ...Read more
print is blown out and yellowish in colour; nothing like the colouring of the original digital file. I also was meant to receive an order of three ornaments and only one came. When I complained about this, they said they would send the other two ornaments. As of today, 16 Feb, I have never received them. So if you are prepared to wait a long time to receive a poor quality product, then I guess photobookshop is for you.Similar opinion? Write a review on ieatwords.com.au!
PaulaRichmond-Tweed, NSW
- 3 reviews
Canvas Prints
Wow, thank you PhotobookShop shop. The canvas prints are so professional. The packaging and delivery was carefully considered. We couldn’t be happier. Will recommend my family and friends for sure.
Thank you
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Very Happy with the items I have received
Received a Canvas, Book & Magnets.
Very happy with these products, but unfortunately having difficulty getting a resolution to a system error with calendars I am working on, I have been waiting since the 16/1/20.
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Very messy and difficult to order two canvases and combine vouchers; one month to deliver.
Two points:
1. Downloaded Photobookshop software onto my computer.
Ordered two different large canvas prints - both on separate 'Special' discount offers.
Couldn't get final Checkout total to agree with advertised 'special' prices - couldn't get both vouchers accepted. Aborted final payment several times.
First phone call to Photobookshop - could not get any clear understanding of what the problem was, and no instructions on combining vouchers. More aborted 'payments'.
Second phone call (next day) - operator very helpful, recognised the proble...Read more
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JOYSydney, NSW
VERY IMPRESSED
I used your company for the first time this year. I have made several photo albums but not through your company. VERY HAPPY with this book. - You will see me again.
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Love photobook shop
I have been using Photobook Shop for many years. Great products; great service; delivery time and notification of same excellent. A fantastic way to keep memories. Very happy with my latest book.. Thank you. Jenny
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SLOW SERVICE
I selected the 4 - 7 day turn around for my Antarctica photo book and paid the required amount. I placed my order on 9th January and it finally arrived on Monday 27th January,19 days later.
My brother submitted an order with Vista print after I sent mine to Photobook shop and his arrived in 10 days. Think I know who I will I go with next time. I must say the quality of the book was fantastic.
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ChaMetropolitan Adelaide, SA
- 2 reviews
So happy with my book
Always great service from Photobooksexpress staff always willing to help and find solutions Great service and quick production and delivery timeshave made many books and more to do wouldn’t use any other
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Easy to do, great result
I was very happy with the software and the finished products.
Also happy to have it done in Australia
Value for money as I bought a voucher on " special"
I will use this again
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Amazing
Amazing! After a bad experience, they turned it round and made me extremely happy! Cant fault the customer service. I did leave a bad review but they rectified the problem and completely turned my bad experience into an amazing one! Highly recommended
1 comment
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Excellent Customer Service
I contacted customer service when my coasters arrived missing the text. The problem was sorted - a new voucher was sent to me, I uploaded the coasters again, the order was checked before they were printed and the coasters were reprinted free of charge. Thank you!
1 comment
Sophie G.Photobook Shop
Hi Jennifer,
Thank you for your review,
We're sorry to hear that the Coasters have arrived with missing Text. We are glad to hear that the issue has been resolved.
Thank you for your feedback, we appreciate it!
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AnnaFar North Queensland, QLD
- 4 reviews
Highly recommended
I have been using Photobookshop for 5 or more years and always top quality and helpful customer service too. I just received my latest order and I am very happy with the product. Buy the vouchers when sales are on and use within 6 months. Software is easy to use and I add my own scrapbooking elements.
1 comment
Sophie G.Photobook Shop
Hi Anna,
Thank you for your review,
We're delighted to hear that you liked the quality of your recent Photobook. ... Read more
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huddyMelbourne
- 5 reviews
Great service and high quality printing
We created the book without too much difficulty once we worked out the procedure. The customer service was great when we were not sure about steps to take. Book arrived in stated time and the quality of the printing was excellent. We also thought that the paper used by photoshop is of a higher quality than other companies. Thanks so much highly recommend.
1 comment
Sophie G.Photobook Shop
Hi Huddy,
Thank you for your review,
We're very happy to hear that you enjoy the quality of the Photobooks created with us.
Thank you for your kind words and support, we appreciate it!
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Happy Holidays
I have used Photobookshop for a number of years and never had a problem. My books, calenders and canvases have been easy to create using their software and always delivered on time. The quality has always been great. I would happily recommend them.
1 comment
Sophie G.Photobook Shop
Good morning,
Thank you for you are review,
We're happy to hear that you have created projects with us for the past few years and have tried many of our different products.
Thank you for your support over the years, we appreciate it!
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Amazing
I placed an order on a Sunday evening for a calendar. Two days later it was delivered to the recipient. Quality is always good and service is prompt! Can't recommend Photobookshop enough.
1 comment
Sophie G.Photobook Shop
Hi Terri,
Thank you for your review and we're glad to hear that your order has arrived quickly.
Thank you for your support, we appreciate it.
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The reviewer stated that an incentive was offered for this review
Not happy with service.
I ordered calendars for 2020. When I needed to reorder anther 1 somehow I got a 2018 calendar which was no good to me. I had difficulty contacting anyone or getting them to understand the problem. I had to pay again and reorder. As I have had problems witth service before this I will no longer use Photobook shop. Your product is good but service is not.
2 comments
Sophie G.Photobook Shop
Hi Alisa,
We're sorry to hear about the issues with your Calendar.
When the Project is opened, there is a pop up Box to select the Dates for when the Calendar starts. It sounds that the incorrect Dates were selected accidentally. ... Read more
No that was not the problem. I pressed the reorder button which did not give me that option. You sent a calendar that was 2 yrs old. You still have not listened to my problem.
Regards
Ailsa (note spelling)
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DervlaSydney, NSW
Very happy with the service
I had 3 separate Groupon vouchers for products from photobook.com and very little expectations.
I had some initial issues with the website and the team were helpful.
I ordered just before Christmas so it did take a while for my products to come but when they did I was very happy with the quality!
I had a personal collage framed print- which turned out really well. I also got my friend a chopping board which was much larger and better quality than I had thought!
Perhaps if I was paying full price I may have been less impressed but that’s hard to say.
...Read more
1 comment
Sophie G.Photobook Shop
Hi Dervla,
Thank you for your review,
We're very glad to hear that you have found us from Groupon. ... Read more
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Great products from canvases to photo books.
I have used Photobookshop for the last 8 or 9 years now and have been very satisfied with their products. They represent great value for your money. I will certainly continue to use them.
1 comment
Sophie G.Photobook Shop
Hi Murray,
Thank you for your review,
We're very grateful to hear that you have created Photobooks with us for the past 8/9 years! We are also happy to hear that you are satisfied with our products.... Read more
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LizzieSouth East Queensland, QLD
Another great photo book !
This will be about the 20th book I have done through this company and as usual it is excellent, the quality of the books are good and the delivery and communication is spot on. I always do a book after each trip we take, and special family birthdays. The software is easy to use and help always just a phone call away if you do encounter any problems.
Thank you again for a great memory book.
1 comment
Sophie G.Photobook Shop
Hi Lizzie,
Thank you for your review, and we're delighted to hear that you have created 20 Photobooks with us!
Thank you for your continuous support over the years we appreciate it!
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Questions & Answers
Toppyasked
Hi my order hasn't arrived yet!
Can you tell me where it is ?
Irene Topp
This is what i rec’d on the 12th jan
The following items have been sent:
Order Number : 232946392
3 x Calendar A4 Double (Large Date) (Project: Calendar 2020 3rd lot
2 answers
Sophie G.Photobook Shop
Good morning Toppy,
The Package for Order Number 232946392 was shipped on the 16th of January via Standard Delivery.
International Standard Shipping generally takes 7 business days, however can reach up to 14 business days.
If you do not receive the package by the 5th of February, please let us know.
We hope the packages reaches you safely very soon.
Thank you Toppy!
Thank you
Monique N.asked
The software won't download on my computer I put all my details in and hit 'choose installer' and it does nothing but get rid of all my details. I have tried different emails and passwords. Am I doing something wrong, I don't understand why it won't download
2 answers
Hi Monique, I did it online rather than downloading the software. Perhaps that's an option?
Sophie G.Photobook Shop
Good morning Monique,
Thank you for your enquiry and we're sorry to hear about the issue with downloading our Software.
There should have been an Installer Downloading after the Details have been entered.
If this did not appear, please contact our Customer Service Team as there are various reasons why this may have occurred.
Phone: (03) 9088 6233
Email: [email protected]
Thank you Monique,
Traceyasked
Why won’t the updates update on my Como
1 answer
Sophie G.Photobook Shop
Hi Tracey,
We're sorry to hear that you are having issues with Updates.
Would you be able to specify what will not update?
Is it Website related or Software related?
Thank you Tracey,
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Sophie G.Photobook Shop
Hi Will,
py with our services. Thank you for your kind words and support!Thank you for your review,
We're sorry to hear that there were some issues initially with us that caused a bad experience. We are glad that the issue has been rectified and that you are hap... Read more