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jane67AU
- 2 reviews
stop sending deals when your machine is broken
I sent my photobook in for processing in early March and still haven't received it. I had no word from them as to why it was taking so long, so I contacted them and was at first told it was because of the virus restrictions and it might take a bit longer. I waited and waited and waited and finally contacted them again late last week and now I've been told their machine is broken and they can't get the part. So why then do they keep sending out ads for vouchers and discounts if they can't process the books? Beware of this company at the moment...
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SEdAU
- 2 reviews
Excellent!
I love using Photobooks Express! I have ordered a lot of photobooks in different sizes, finishes etc and they have all been of top quality with speedy delivery. Worth waiting for the many specials as this reduces the cost of them considerably. Always recommend them to friends if they are thinking of putting a photobook together.
1 comment
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LarraineSydney, NSW
Happy outcome
I have made 7 books and have been delighted with them, however on the last book the quality was not up to their usual excellent standard. I took it up with their customer service and all my issues were addressed. My book was reprinted and I am very happy with the outcome. Thank you, happy customer.
1 comment
Sophie G.Photobooks Express
Hi Larraine,
I'm sorry to hear that there was an issue with the Photobook sent to you. ... Read more
We are glad to hear that the issue has been resolved. Thank you Larraine
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Galgano
- 2 reviews
Poor Customer Service
I don't have any issues with their product however their customer service is non existent. I've had 11 books printed by them and all are excellent. I've emailed on numerous occasions and they never respond. They have been using a courier to deliver to the inner west of Sydney and they never attempt to deliver but drop off at a Newsagent and don't send any notification. I've had a shipment left there for 6 weeks with no contact from courier or newsagent. I've recently emailed to have an out of date code reactivated and no response. There are other photobook companies in Australia and it may be time to try them.
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Rosieloxton
I am addicted!
I have now made 12 books, usually 100 pages and am delighted with them all. Have ordered an extra 6 of various ones for travel friends. Thank you so much. Just one thing I have noticed is that I have to keep the front page pictures a little smaller as they want to ride up a little. Not a problem but something for me to remember.
1 comment
Sophie G.Photobooks Express
Thank you for your lovely review Rosie! :)
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So happy
First time I have used Photobooks Express. Created a 120 page book and so happy. The book was shipped within the 7 working days and delivery took 3 days. Quality of the book is fantastic & very happy with the clarity of the printing and quality of the paper. Will be creating more books - at a great price! M
1 comment
Sophie G.Photobooks Express
Thank you for your lovely review! :)
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JaeBeaAdelaide
Perfect in quality and service!
This is the 2nd photo book I have created with the help of Photobook Express. I received it today and couldn’t be any happier. I was just as impressed with my first book. Both books were 100 pagers and they mean the world to me - so many wonderful memories all captured in one unique book. Thank you so much for the ease, quality and quick (and secure) delivery!!!!!!!!
I’m now onto my 3rd book....
1 comment
Sophie G.Photobooks Express
Thank you for your wonderful review JaeBea! :)
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Taken my money and 2 months later have still not received the books. No one answers my calls and the
I ordered 29 books from this company. They sent me 21 and forgot 8 of them. I contacted them and was told they were on their way. I contacted them a week later and they told me that I had already received them. I told them I had not. 2 months later after numerous phone calls and no one answering the phone I am still waiting. I now have to buy these books again because parents from my class I teach had brought them. I am now going to be out of pocket of about $500 to replace these books. Stay well away from this company. I am now going to get in...Read more
touch with Consumer Protection about them because I believe they are a sham. On one phone call when I spoke to someone it was an Indian guy who had a dog barking in the background. I asked him was I actually talking with someone from the company and he said he was at home and the workers work from home. It all sounds like a big cone so don't be fooled by their cheap prices!Similar opinion? Write a review on ieatwords.com.au!
Unhappy CustomerBrisbane
- 5 reviews
- 8 likes
- Verified customer
Very unhappy, photo book is almost black
Photos in my new 130 page photo book are so dark I can't see most of the details, this is the case for every page in the book. No phone support. Online support is always offline. Submitted a ticket for help but despite now being allocated to two people, have received no response or update.
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Photobooks.
I would highly recommend your company as producing a very high quality product and delivering it within 2 days to acommodate my deadline.. The service is excellant and the assistance through the help line is spot on. Thank you photobooks express.
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- Verified customer
Great Product, Worst Shipping I've Ever Come Acros
I bought a voucher to purchase 4 photobooks of our wedding as christmas presents for our parents/grandparents. The product is great quality, particularly for the price. I am overall very satisfied with the customer service and products from photobooksexpress.
HOWEVER, they sent the product using Fastway couriers, a company with hundreds of reviews, average of 1 star rating. My shipping was quoted as costing $40. I had to chase up the product via phone, email and facebook (where my comments were deleted) because the courier company failed to...Read more
deliver/scan in the tracking number/leave correct numbers on calling cards. This situation is not specific to myself, but many people receiving goods from Fastway couriers. It was incredibly stressful going through this as these gifts are to send overseas and were therefore needed ASAP. I would have given 5 stars had the delivery been smooth, please choose to send via a different courier photobooksexpress.Similar opinion? Write a review on ieatwords.com.au!
Great service
I emailed Photobookexpress on Monday to complain my book was printed too dark. They asked me for samples of the photos, explained why they had printed so dark and gave me hints of how to avoid this in future. They then offered to run the book through their software and reprint it. Here it is Friday and I have just received my reprint book and it's perfect. Couldn't ask for better service.
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Don't trust the international phone staff!
Ordered for my father-in-laws 70th birthday - called to make sure I would get it in time. Got told no problems no need to upgrade your order. Surprise surprise there is no photo book! Thanks for ruining my gift for my father-in-law. Never ever again!
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N BellBellingen
- 2 reviews
- 1 like
Very bad service
My previous experience with photo express was good. However, 3 weeks ago I purchased 2 vouchers to reproduce 2 photobooks of the photo book i had done previously. Following their email instructions, I was not unable to upload the photobook for production. I have phoned and left messages, emailed 3 times, phoned again and their phone cuts out. And I have not received one response to help me with my problem. I am stuck with 2 vouchers and no one is getting back to me. I am now very concerned that i have lost the money i have paid photobookexpress.
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fabulous photo book and service
I've used photo books express for several books and calendars and the quality is excellent. I would recommend the service to everyone! In the past 100 books, calendars etc ordered there was only an issue with one book and it was reprinted and delivered with no hassles. Keep up the good work!
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JBonesAdelaide
I Love these books
I have done 9 books now and have another 3 in the pipeline. The programme is easy to use and the end product is really good. The quality of the paper and colours are great, the paper is a heavier weight than others and the gloss pages are lovely.
1 comment
I have just done a canvas picture and yet another 120 page photo book for a friends wedding photos and I am as always thrilled with how quickly they were done and the quality of the colours and produc... Read more
t. Every book I do I discover new things in the programme that I didn't know before and each book is looking more professional each time. Now I have worked out how to make my own backgrounds and also how to add scrap-booking extras I have been having fun trolling google images and adding all sorts of things. I was looking at some of the 'terrible' reviews and think that a lot of that is just experience and the quality of the photos. I guess the 'rubbish in- rubbish out' principle works here. There is an option to enhance the photos which I often use, and I have often left in photos that have come up as poorer quality by the checker that have come back just fine but maybe not quite as sharp which I would expect anyway.I think the secret is to check and double check the book before sending it off.Similar opinion? Write a review on ieatwords.com.au!
Bruce HSydney Surrounds, NSW
- 33 reviews
- 1 like
Not enough stars!! Fantastic Service & Product
I have just completed my first Photobook Express Flat Lay Book. The program is similar to other photobooks however Photobook Express have online and telephone support which is absolutely fantastic. These guys clearly know their product and how to answer questions such that a non-computer literate person like myself can understand. Thanks guys!!! If necessary they can take control of your computer or send you individual instructions. Unlike most call centre environments, they will and do spend the time with you.
The book quality and i...Read more
mage quality are fantastic and I believe superior to other companies I have used. Thank you just doesn't seem to say enough to a company that helps you publish treasured memories and photos. PS A word caution, once you complete your first book, you will be addicted to your new hobby.........Similar opinion? Write a review on ieatwords.com.au!
RobynMelbourne
- 2 reviews
I finally made my recipe book.
I have been threatening for years and finally purchased a recipe book voucher. Lovingly spent hours collating and sourcing matching photos for my family favourite recipes. I am so thrilled with the result. The first friend I showed it to, requested the name of the company so she can make books for her daughters in law. I'm now adding more 'family and friend's recipes to add an extra 20 pages to my duplicated book which I plan on buying multiple copies of and giving as presents to the family / friends. Couldn't be happier.
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MsCSGSydney
Thanks for the good service!
Requested an extension to two previously purchased vouchers. Immediate, positive service. Thanks for the consideration and prompt reply to my request!
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BreezeSydney
- 3 reviews
No problems so far - but I hate their logo on the back of the photo books
I've made 2 books so far with Photo Books Express and have had no problems with the finished product. Their standard quality paper is very good - slightly heavier and glossy compared to other companies I've used. The software takes a bit of getting use to, but I found it quite good once I'd used it a number of times and made my own templates for setting out pages (very important as it reduces the time it takes to set thing out). I prefer to download their software and use it offline and then upload the book at the end. Fix all your photos (...Read more
crop, redeye reduce, correct colour, etc) in some other software BEFORE you upload the photos to their software - it's easier and other software does a better job. You need to review and review and review again - and then get someone else to check it BEFORE you submit it. It seems to be an automated process with no one looking at your order before or after it gets printed so there is no quality control - it's all up to you to check before you submit - I assume this is how they can keep their prices so low. The thing I hate the most is that they put their very ugly, yucky coloured logo on the back cover of all photo books and blot out part of my photo on the cover - why can't they place it inside the back cover? Their prices are excellent - I always buy my vouchers when there is a sale on, but don't submit my order during busy times as I think that they rush orders through and that's when problems start. I'm looking forward to trying the new lie-flat books next time as I like to make my best photos take up the whole page and use some panorama photos to cross over the two pages - friends think these pages look the best and so do I.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Julieasked
Do you have quality control??? If so they are useless. Received a calendar for Xmas and the first page was covered in banding lines. Terrible quality. Yes I know you probably have thousands of orders but surely the person wiring the calendar saw the problem. Otherwise retrain them
2 answers
Sophie G.Photobooks Express
Hi Julie,
We're sorry to hear that there was a issue with your Calendar order.
A lot of our Projects tends to have the washed out, faded, stripey backgrounds so a team member may not have noticed the error. However if the error was very noticeable, we are curious to learn more about this.
Would you be able to send 2 Photos to [email protected] and a team member will be able to help you with the replacement and also learn who was creating your order.
Thanks again Julie, and our sincere apologies for this inconvenience caused.
It wasn’t my order, it was a present given to me. I mentioned it to the person who gave it to me but it was too late. Just thought you should be aware of it
coralasked
How do I put a spine with text on it for a A4 landscape book
1 answer
Sophie G.Photobooks Express
Good morning Coral,
Thank you for your query.
Please click on this link and it will have screenshots on how to Create a Spine Text on our Software.
Thank you, and we hope you have a great day.
mozza m.asked
Is photobook express the same as photobook Aust??
1 answer
Sophie G.Photobooks Express
Hi Mozza,
Photobook Express is not affiliated with Photobook Australia.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Sophie G.Photobooks Express
Hi Sed,
Thank you for your lovely review,
We are glad to hear that you have tried so many of our Photobook options.
Thank you for your support! We appreciate it