Pickles Auctions Questions & Answers (page 2 of 4)

Hi Moj,

If you are participating in an auction you have (by default) agreed to the Pickles Terms and Conditions of participation.

Part of these terms and conditions state that if you are successful in winning a lot at the auction you are committed to purchasing that asset. To not proceed with the purchase is a breach of these T&C's and you would forfeit any deposit paid.

By bidding and winning the asset you have prevented other buyers from successfully securing that asset. By not proceeding with the sale the asset then needs to be re-lotted for another auction which equates to time delays for the vendor (asset owner) and additional costs incurred to reprocess the asset for auction.

I hope that explanation helps.

Regards, Pickles Cx

Hi again Moj,

Apologies for the late reply to your last post.

Yes, please contact the branch, they will advise what the procedure would be and advise if any costs would apply and what they would be.

Regards, Pickles Cx

Hi Jeff,

Not sure about the specific asset you are referring to, but it may be simply that it appeared in multiple auctions but did not necessarily sell. What can sometimes happen is an asset may not reach the Vendors reserve price (if one is applicable). The Vendor may then decide to re-lot the asset at another (or multiple) auctions.

Don't know why it may have appeared at an Auction in another branch (State) however. Would need to know what the asset lot number to check the sale history. Again it could simply be that the asset did sell at one auction, the buyer shipped it interstate and then resold the asset, unusual but can happen.

Hope that helps. Pickles Cx

Hi again John,

Ok, so it sounds like exactly what I mentioned above.

Please note, unless specified 'Unreserved' all assets will have a reserve price set.

When bidding online the message you get if unsuccessful is 'This asset was sold to a higher bidder'. In reality, this simply means you were outbid and at the close of the lot, someone else had the highest bid.

This does not mean the asset was in fact won by that bidder.

If the asset reached or exceeded the reserve then the highest bidder would have won the asset. If not then the highest bid would have been referred to the Vendor (asset owner). The Vendor then decides to a) accept the highest bid, b) decline the highest bid or c) negotiate a mutually acceptable price with the highest bidder. In options b) and c) the asset may well be lotted again (hence appearing in auction multiple times).

On occassion, some bidders renege on their commitment to purchase, and although this is not common, it does happen and this means the asset needs to be re-lotted.

I guess it's fair to say that there is absolutely no reason, or benefit to us re-lotting the same asset again and again. Our business is based on connecting sellers and buyers through the successful sale of an asset. It makes no business sense or advantage to keep re-lotting the same asset.

Hope that helps.

Regards, Pickles CX

Hi Paul,

Thanks for posting your question, and apologies for the late reply.

Please send me as much detail as you can to the below email address. Please provide: asset purchased, branch, invoice if you have it, and any other rlevenat information.

Also, please advise what action you have taken to date, i.e. did you immediately contact the branch, if so, who did you speak to and what was the response?

Send the information to [email protected] and I will follow this up for you.

Regards, Pickles Cx

Hi Adnaan,

Apologies for the late reply.

Can you provide me with a little more detail so I can try to follow this up for you.
I would need your full name and the car rego. You can email this info to me at [email protected]

Regards, Pickles Cx

Hi Luke,

So very sorry for the very late reply to your question, for some reason I missed it, but hope it's not too late to provide you some insight.

Basically, the results can't be seen post auction as we don't publish them. The best option is to watch the Auction live online if you're remote, this way you will see the bids as they appear.

Hope that helps.

All the best, Pickles Cx

Hi Alan,

Transport can certainly be arranged. Simply contact Tullamarine branch on 03 9338 8899 to discuss options and costs.

Regards, Pickles Cx

Hi Dinuban G,

Thanks for your question.

The first thing to understand is that we are an asset remarketing company, not a motor vehicle dealership.

What that means is, we sell assets (cars, trucks vans etc...) on behalf of our Vendors (the owner of the asset), for the most part, we do not own these assets. Our service is based on providing an avenue for someone who has a car to sell (Fleet, Lease, Finance and Insurance companies, Manufacturers, Private owners etc...), to connect with 1000's of buyers. We facilitate this sale process by way of Auction, Fixed Price sales, Tenders etc...

We don't repair, recondition or modify the assets we sell, they are sold in the condition they arrive to us in (save a detailing). We do not undertake mechanical inspections of these assets unless requested to by the vendor, or a potential buyer. This can be done at the requester's expense.

Our condition reports detail any physical external damage [paint damage, dents, scratches and marks, as well as tyre condition]. We do not undertake mechanical inspections, therefore, no detail about the mechanical condition will be listed, as it is unknown by us.

We strongly encourage all buyers to physically inspect any asset they are interested in prior to bidding/purchasing. We make all cars available for inspection at our yards. We also provide you with log books and service history (where applicable) as this can help you understand whether the asset has been maintained and serviced regularly.

Although we are unable to offer test-drives (we are not insured for this as we don't own the assets), we do allow buyers to turn the car on and start the engine, this allows you to check the running of the engine, review warning lights and check electrics, etc... We also encourage buyers to engage their own mechanic to do onsite mechanical inspections.

At the end of the day, the onus is on the buyer to do their due diligence! That means to ensure the asset is of a quality and condition you are prepared to accept, prior to participating in an auction or buying outright (Fixed Price).

Assets sold at AUCTION do not come with a warranty. In some cases (where applicable), the balance of a manufacturers warranty may be transferable, however, you would need to check this with the respective branch.

Assets sold at PicklesGO (Fixed Price) come with a statutory 3-month warranty. Additional extended warranty may also be purchased at the buyer's discretion on assets where additionally warranty is applicable. Again, in some cases the balance of a manufacturers warranty may also be transferable.

We are very fortunate that most assets we sell are from reputable businesses/companies that maintain a regimented service program for their cars and are typically well maintained with good service history. But you always need to consider that these are all used assets (cars) and they will have been driven and cared for only as well as the previous driver/owner. We cannot know and identify any issues (mechanical or other) that are not brought to our attention by the Vendor. So again, your diligence in ensuring what you are bidding on/ buying is of a quality and condition you are happy with is paramount.

My recommendation, if you are a first-time buyer, is to try our PicklesGO offering, this is where you can buy an asset at a Fixed (non-negotiable) price, that is usually well below market price. You'll get to see 100's of cars, inspect them, talk to a salesperson if required (they won't hound you) and discuss finance, warranty and purchase options.

In regards to reviews (particularly on this forum), unfortunately, it is human nature to shout louder about the negative rather than the positive, this forum is a great place for people to vent. I can tell you that we survey all buyers every week and from the 1000's of responses I have to date, the vast majority are overwhelmingly positive. We literally have thousands of happy customers who buy from us again and again, and they refer us to their family and friends as well.

Sorry for the long-winded response, but it's not easy to convey this all in a simple one or two lines. I do hope that this has been helpful.

Regards, Pickles Cx

Hi Awni A,

Thanks for the question.

I'm afraid the asset (car) is not returnable/refundable, as all sales are final. Furthermore, the Vendor (asset owner) will have been paid for the asset and the funds will not be recoverable.

What I can suggest is that perhaps we can assist by reselling the asset for you. We can do this by re-lotting the car for auction [all normal Vendor fees and charges would apply].

Transportation costs and registration fees could be incorporated into your Reserve Price, but there is no guarantee that they will be recovered as the final sale price will depend on the highest bid received on the day of auction.

Please contact the branch to discuss this further. Hobart branch can be contacted at (03) 6108 8444.

Regards, Pickles Cx

Hi Rupinder,

PLEASE CONTACT THE RELEVANT BRANCH URGENTLY!

Assuming the asset was not 'Passed In' or 'Referred' and you won the lot, then any deposit paid may be forfeit pursuant to the terms and conditions of participation.

Regards, Pickles Cx

Hi Sagar,

Have you spoken with the Belmore branch yet about this issue?

If not, please provide me with the details of your purchase by emailing me at [email protected] and I will follow this up for you. Please include as much detail as possible, full name, date of purchase, lot number, sale number, buyer number etc... if you have the invoice please attach it to the email. I will follow this us with the branch and get back to you.

Regards, Pickles Cx