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Pickles Auctions Questions & Answers (page 4 of 4)
80 questions from our users
Davejayasked
Why is the internet bidder fee so expensive? My fault I should have checked the fee structure but, it is bonkers that when I bought two excavator buckets for $150 each, the final invoice comes in at $520 or thereabouts, why should internet bidders be so penalised when they only serve to increase what things sell for raising ur profits and keeping ur vendors happy.
1 answer
Pickles CxPickles Auctions
Hi Davejay,
Thank you for contacting us again.
We are upfront with our fees. I can see why the fees might seem large to you but that is unfortunately just in comparison to your purchase.
The services we provide cover customer service activities both at the branches & online.
This includes the IT operator who communicates live with the auctioneer so that your bid is accepted in a timely manner & hence you won the bid.
We apply specialised resources to ensure that we saved you time off from work in having to come to the branch for the auction.
Please let me know if I can further assist you in the future.
Kind regards,
Carolyn Pickles
Tania Nasked
What happens if you win a bid for an auction car but change your mind? can you get warrenty for cars brought at auction
1 answer
Pickles CxPickles Auctions
Hi Tania,
Thank you so much for your inquiry.
Once you successfully win a bid on an auction vehicle, the deposit is then taken from your account & you will receive an emailed invoice for the remaining costs. You would need to contact the branch directly for any further issues.
The branches can also assist you in obtaining warranties & extended warranties.
Kind regards,
Carolyn
Pickles Auctions
Leithasked
Hi my name is leith, i brought a holden captiva from hobart pickles yesterday went and picked up today. Paid
and signed the forms then the car was brought out for me. When i got home i decided to wash and have noticed the roof of the car is all dented in, the strengthening bars are all bent, im really scared and worryed that this car is not safe for the family and I. The car is registered and the condition report said minor chips and scratches . We have already brought a captiva from pickles and were really happy with it so thought we would get another one. Going to take it to panel beaters tomorrow to see if it is even fixable. I cant resell this car knowing it is like this.dont no what to do ?
1 answer
Pickles CxPickles Auctions
Hi Leith,
Thank you for your inquiry.
I contacted the branch & found out your issues has been sorted out already.
Kind Regards,
Carolyn
Pickles Auctions
Estasked
Hi,
I have just bought a car from pickles auction and took it over following day (today). The night that I received car (when using light), I noticed that there was a problem with the main beam, I couldn't turn on. When getting car from pickles, it was impossible to notice this failure in daylight and it was not noted in car's data which was in your auction brochure. Could you please help me with this. What can i do? thank you so much.
2 answers
Pickles CxPickles Auctions
Hi Est,
Would you be able to send me more details such as where you purchased the vehicle, the make, model & rego etc. to identify the vehicle plus your details to contact you.
Could you please reply to me at [email protected]
Kind regards,
Carolyn
Pickles
To be honest, you don't have much choice, but to take the car to your local mechanic to fix it -- may be it's just Globe that needs replacing ...
Pickles don't take any responsibility - they sell the car as is -- I have had a very bad experience too, I sold mine within 3 days after buying it from them.
May be give them a call to see what they say, I highly doubt it they will say or do anything.
Good luck.
Salasked
What happens if you accidentally bid on a car and don't pay for the car after you won the bid through pickles live?
2 answers
Pickles CxPickles Auctions
Hi Sal,
Can you please contact us directly through [email protected]
Kind Regards,
Carolyn
Hi, was this issue resolved accordingly? I’m interested to find out as my child (whilst I was watching an item) has leant across and placed a bid by accident, I need help to cancel this bid!
Robinasked
What is the process when registering the vehicle prior to pickup?
1 answer
Pickles CxPickles Auctions
Hi Robin, Thank you for your enquiry. The registration process will vary depending on the car you plan purchase and the state you plan to purchase the vehicle from. If you can private message us your contact details we will arrange for a representative to call you and assist you further. Kind Regards, Pickles Auctions.
Ali Yousofiasked
Hi I have bought a 2015 toyota camry as it doesn't have a compliance plate and am struggling to get it registered in NSW it was bought from canberra online auction, rang the manager was advised that their job is only to sell the vehicle, took to the mechanic findout that the car was modified as it was involved in an accident, they modified the car and the get rid of compliance plate, basically pickles sold me a modified car on online auction for almost 14k. R they allowed to sell modified car?
2 answers
Pickles CxPickles Auctions
Hi Ali, we would like to investigate this further with the appropriate department. Could you private message your contact details? Kind Regards, Pickles Auctions
TONY OGILVIEasked
How do I buy fixed price cars?
1 answer
Pickles CxPickles Auctions
Hi Tony, Thank you for your enquiry. To learn more on how to buy fixed price, please see the following link Please don’t hesitate to contact us if you have any further questions. Kind Regards, Pickles Auctions
Manvirasked
Do government vehicles on pickles have a reserve or not?
1 answer
Pickles CxPickles Auctions
Hi Manvir, All of our vehicles will have a reserve price unless stated. Please don’t hesitate to contact us if we could be of further assistance. Kind Regards, Pickles Auctions
Devistatedasked
A freightliner argosy 1CEB212 was sold it had been in a rollover it was on your lot around April 2015 I'm desperately chasing the purchaser of the vehicle to ask a question would there be any way possible?
I can give you my number an if you can pass it on or if I could get to somehow get information on a part of the truck that may have been the cause of rollover
Debbie
1 answer
Pickles CxPickles Auctions
Hi, We apologize for the delay in our response. We will speak to the appropriate department. We'll just need a couple details, could you kindly private message us your contact and branch details? Kind Regards, Pickles Auctions
Aleasked
Hi I bought ford falcon g6e & paid the price plus registration fee how long it will take them to get back to me the car is only - year old when I ring no answer & no one ring back
1 answer
Pickles CxPickles Auctions
Hi Ale, Thank you for your enquiry. Could you kindly let us know the item number/description, branch involved, your name and phone number? We will contact the branch involved on your behalf. Kind Regards, Ed.
bbcpasked
When I bought a vehicle from pickles auction, i bought pickles auction additional warranty for 5 years. one year gone and I want to sell the car. will the warranty transferable to new owner ?
3 answers
Pickles CxPickles Auctions
Hi Bbcp, Thank you for your enquiry. Yes, the warranty will be transferable to new owner. For more information, please refer to our customer booklet regarding warranty transfer information. I believe section 11 will have more information. Hope this helps! If we can be of assistance, please let us know. Kind Regards, Ed.
As per sample contract terms under Transfer section ( which is shown below ) I need some clarifications
b) If you are not in breach of the terms of this Warranty you may transfer the benefits
of this Warranty to a new owner of the Motor Vehicle.
c) As a prerequisite to transferring the Warranty we require the following:
i) Proof of a current Safety Inspection Report and ownership; and
ii) A mechanical inspection acceptable to us; and
iii) You must provide the above and request to transfer the Warranty in writing to
Us within 7 days of the change of ownership of the Motor Vehicle; and
iv) A transfer and administration Fee of $75.00 payable by the new owner.
current Safety Inspection Report >> is it the roadworthy certificate
what is meant by A mechanical inspection acceptable to us ..... please clarify
I got above text from https://www.pickles.com.au/idc/groups/public/documents/webcontent/live-001956.pdf
Jimmyasked
How can i cancelled a bid if is a mistake?
2 answers
Jimmy i think you can't cancel bid, just wait another person bid higher than you .
Pickles CxPickles Auctions
Hi Jimmy, Thank you for your enquiry. We have provided a link that will guide you through the step by step process of adjusting your bid. We hope that helps and please don’t hesitate to contact us if there is anything else we can help you with. Kind Regards, Pickles Auctions.
Pankaj Kumarasked
I have got a price from Pickles auctions and have to show my car tomorrow, is it really worth it? From the reviews looks like it can be a bad choice.
2 answers
I can only base my response on my experience and those I have seen on this site. Based on this I would expect that if your car is in perfect condition and you have comprehensive log books they will offer you $1000 less than quoted. We sold our car above the original Car Sales offer (not the Pickles Scam offer) in one day. Good luck.
They are an Auction House. I have to chase them up over a missing payment to me, authorised by the insurance company, and they are conspicuously quiet; they sold the car before the insurance company had approved the claim and now the insurance (SGIC) have said the onus is on me to extract the auction wreck value; how does that one work? I don't think they are bad people; I think they are less than helpful; they don't want to give me half the money they received at auction (set by the insurance company @ $240 wreck value); I believe they are used car salesmen through and through.
Lizasked
I am thinking of buying a car online Pickles in Sunshine Victoria. How does the Pickles in Sunshine Victoria rate in terms of car reliability and the honesty of sales personnel? How does Customer Satisfaction rate with Pickles in Sunshine Victoria?
4 answers
I bought a holden there once cost me $3000 in repairs. So i cant say anything good for my experience and from what ive heard from other people there is false bids. As when i was bidding there was no online bidders as the screen always shows up if it is. This day was only 5 people next to me there was 2 other bidders after they stopped bidding the bids kept going up and i could see no one else bidding in the room. Have bought several cars at Mamheim however they do not disclose if there are engine lights on etc so you need to inspect the car first.
Hi Liz,
I can't speak for the staff at Pickles Sunshine VIC however given my experience with Pickles Newcastle NSW and the sheer volume of 1 star ratings there is clearly a systemic failure within the organisation. From the 78 ratings on this posting you have an 80.7% chance of joining the disappointed customers and a 0.51% chance of having a 5 star experience. Think of a game of Russian Roulette with 5 chambers loaded. “CLICK"
I just got a car from pickels cost me over 3500 in repairs and then add in you time buy a car from a used dealer look up lemon laws in Australia I would have saved me money if I got from used dealer lemon laws don't cover auctions
Cmacasked
What is pickles doing if anything to improve its Customer satisfaction?
2 answers
Pickles CxPickles Auctions
Hi Cmac, Thank you for reaching out. At Pickles Auctions we strive to achieve customer satisfaction every step of the buying process. Customer satisfaction is a key focus for us. Therefore, we aim to ensure that feedback, including complaints are dealt with in a timely manner. We also encourage and value feedback from our customers. We hope that helps. Please do not hesitate to contact us if you have any other questions. Kind Regards, Pickles Auctions.
Hi Cmac,
They trolled me this afternoon with a private message in regards to my issue. From my experience it appears they contact disgruntled customers directly and try to resolve the issue rather than change their internal structure and procedures to avoid the issues to begin with.
Lachlan Newmanasked
has anyone bought a monitor from pickes auction. Just wondering how reliable they are?
2 answers
Buyer beware, bought a car recently, broke down on the way home. Didn't want to know me. Missing an SD card for the sat Nav, missing after being reassured it would be there. Complained got a call from Richard Bowen who assured me he would get to the bottom of it. After numerous calls with no replies I have logged an official complaint. As for the car it has been at the dealers since I bought it, they can't find the issue. Never again. After doing more research the price I paid was comparable to a car yard, no benefit to buy from Pickles.
My car battery was not reliable but their response to my statutory warranty request was even more broken
Rob.Masked
When and where are auctions in Brisbane not vehicles but other things like jewellery and missellaneous?
1 answer
Pickles CxPickles Auctions
Hi Rob, thanks for getting in touch. At the moment, most of our Brisbane General Goods auctions take place online. In order to get an overview of upcoming auctions, please have a look on our website pickles.com.au. Just click or tap the "Auctions & Catalogues" link in the General Goods drop down menu. We hope that helps. Please let us know if you require anything else. Kind regards, Pickles Auctions
homendraasked
I won the bid for toyota corolla 2013 at AUD 12300 and guy came to me said I can get car if I pay them 13300 because car got more value, I ignored to pay extra money and guy said he gone solve it, I waited 1 hour for him but he didnt shows up. Finally i went to reception and find out they sold it to someone else what should i do?
2 answers
You probably best to contact fair trading but still these auctions are very dodgy people they are there to rip off people different ways no one do any thing about them best buy car privetly you dont have to pay auction fees and you can negotiate the price as well you can drive car and check with mechanic in auction you dont get to do this but for sure make a complaint against them
Pickles CxPickles Auctions
Hi Homendra,
Apologies for the late reply.
I don't know the specific details of the auction you attended, but based on your explanation I am confident I know what has happened.
Basically what you have described is that you were bidding on the car in question and at the close of bidding you were the highest bidder. However, being the highest bidder does not mean you had 'WON' the asset. The reason for this would be that your bid did not meet the Vendors (Car owners) Reserve Price. The Reserve is basically a minimum value the vendor wants to achieve for their asset (car), so unless your bid met or exceeded the Reserve you have NOT 'won' the asset, you are simply the 'highest bidder' at the close of the auction, and actually, haven't won it.
Apart from meeting or exceeding the Reserve, the only other time you may have won the asset outright is if it was an 'Unreserved' auction, where no reserve price has been set. In all cases when an asset or auction is Unreserved it will be clearly stated, otherwise assume it has a Reserve price set.
From that point the auctioneer (or one of our agents) would have advised the Vendor of your bid, the Vendor then decides to either accept or decline your bid or makes a counteroffer. It appears in your case the Vendor provided a counteroffer os $13,300. If you declined to accept that price, or make a counter offer then the agent would negotiate with the next highest bidder. And in this case, it sounds like that bidder was prepared to accept the price of $13,300.
So, even though you had the highest bid at the auction, and due to it not reaching the reserve, you actually did not win the asset. Then when you declined the counter offer from the vendor you pretty much close down any negotiation. Hence it was a then sold to another bidder.
I strongly encourage you (and anyone else reading this) to familiarise yourself with the FAQ's and Terms and Conditions of our auctions on our website. This will ensure you have a better knowledge and understanding of how the auction process works.
Regards, Pickles Cx
nothappyasked
I bought a fixed price car from pickles in Sydney but I have a complaint. How and where can I lodge my complaint?
3 answers
Try Fair Trading
Good Luck.. I have been in contact with Office of Fair Trading today regarding Pickles Brisbane and they have told me that I have to send an email through to Pickles Brisbane on what my complaint was and what you want you want the outcome to be.. Make sure you put a deadline to when you would like a response, once you have passed that deadline lodge your claim with Office of fair trading, this will take up to 15 days for somebody to look at..
Hi Nothappy,
Firstly put your request to them in writing, best way is email. You can get the contact email for their office off the pickles website. Outline your issue clearly and politely. State your claim and request resolution by set date. Once the time elapses go to google and type in nsw fair trading. On the result page you will see a link to lodge a complaint. Fill it in and after 14 days you can proceed to a tribunal action. They won’t show up and you will win automatically.
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