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Pickles Auctions (page 2 of 17)
Reviewer Photos & Videos
DavidSydney, NSW
Dead battery
I bought the car 3 days ago. on the day of inspection, the car battery was dead so they jump start it and said "it just need a good 2 hours charging with the indicator light on". I trusted them, then purchased the car. On the pick up day, car battery was dead, they had to jump start the car again. I drove a good 4 hours after picking up the car. Car battery gone dead again after only 30 mins of parking. I ranged pickles, their irresponsible answer was "The car battery is not under any warranty at all". It is not my fault, the car battery gone d...Read more
ead probably because they did not care for it properly when they displaced the car in their warehouse. How disappointed! will ask for a full refund of the car as it is still under 7 days buy back offer. please never ever buy cars from here
1 comment
Similar opinion? Write a review on ieatwords.com.au!
GarySydney Surrounds, NSW
- Verified customer
robbed of a $1000 from pickles, unfair and inaccurate business practises
I was interested in a car that was in the salvage auctions and listed as WOVR NA, which meant I could re-register it in my state of NSW. I decided I was going to bid on it on the auction day so I registered to bid on-line. A couple of days later when the car came through during the auction I bid and won, however when I got the invoice in the email I saw that the status of the car had changed from WOVR-NA to Repairable Write Off. As a repairable write off I could not register the car in NSW. I contacted Pickles, they were aware the status change...Read more
d and would not refund my $1000 deposit. I complained that the status should not have identified unless it was confirmed as such. The car was useless to me. I did not proceed with purchasing the car and Pickles have not and will not refund my deposit. Totally unfair, shonky advertising of their cars and questionable business practises. I am totally unhappy with Pickles.
6 comments
Pickles CxPickles Auctions
Hello Gary.
I'd like to investigate this further for you and ask if you could send me detail of this transaction (any documentation you have as well as branch and contacts you have been dealing with). ... Read more
Vendors (Insurers) will sometimes change the classification after initial lotting of the asset, or the asset may have been incorrectly labelled at time of lotting. However, in all cases, any change to the description of an asset should have taken place prior to that asset going to auction. This would ensure the change would have been notable on the asset on the lead up to and during the auction. I want to check that at the time of the auction was the asset correctly or incorrectly described? Please email details to me at [email protected] Regards, Pickles CxI've got the invoice I could send you. Can you send me your email address? so I can fwd onto you if you like, or advise how I can get it to you.
The branch was Acacia Ridge QLD, and as well as a 'Kim'... Read more
Pickles CxPickles Auctions
Hi Gary,
As per above, you can email me at [email protected].... Read more
Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Richard Gaskin
- 5 reviews
Unprofessional Outfit from Top to bottom
Cheap infrastructure - expensive fees and really poor service, this organisation is marketed as being one of the largest in the automotive sales industry, but they simply don’t perform. It’s all hype and no delivery.
1 comment
Pickles CxPickles Auctions
Hi Richard,
It would appear that you are somewhat dissatisfied with our service, but I can't discern the reason from your post. ... Read more
I'd like to understand a little more about your experience and would ask if you could provide me with some detail by emailing me at [email protected]. Perhaps there is some way in which we can assist. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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Amit G.Canberra 2600, ACT
Unprofessional and false condition report
I purchased a car from pickles fyshwick canberra Mercedes c250d coupe on fixed price . Paid full amount for the car on 6th of feb and picked up . When i start driving few errors shown up on dash . I can understand they don't offer test drive but they should mention on condition report. Took the car back on monday 10th of feb to pickles canberra and shown them evidence ( Photos ) of errors from the day i purchased. They sent me MIT automotive. They were so helpful and recommend to take car to Mercedes canberra . Went back to pickles because tha...Read more
t was pre existing errors and the sales agent DAVID recommend and organise the booking with another workshop which is called anthony costello in fyshwick and didn't want to listen that their fault and start teaching me the process. He told me they just sell the cars and warranty covered by AWN insurance and told me they will look after your claim now. Basically he was trying to tell me we sold the car and now you deal with it . Myself and my wife went back to see there manager if he can do something about it . But he didn't bother to come out and talk to us . Only positive response we got from Arun. Who was trying to help us out from this situation . The worst part we paid the good amount of car and paying the interest from last two weeks and pickles using our hard earn money . This situation is soo stressful for us . Thinking to go ACCC now . Just want to warn people don't trust pickles . I won't recommended to anyone now onwards.Similar opinion? Write a review on ieatwords.com.au!
MuslimAustralian Capital Territory
- 2 reviews
Avoid Like a Plague
I purchased a car from Pickles auctions, the first shock was they charged me more than $500 for auction fees and bidding online. The second thing was; the car was far from the description. Engine has obvious major problems and they have failed to report it. They even charge you for taking your money (no joke), whether you pay by EFTPOS, cash or credit, they are all alike.
I picked up the car, and as soon as I drove off the auction yard, I could tell it has big problems. I rang the manager at Pickles and I told him the state of the car, he aske...Read more
d me to provide a mechanical report, and I did, which was not free thou. He finally he agreed to return the car and refund my money without paying me anything for the mechanical report, which they should have done before selling any car. The car was a salvage vehicle, and it worths absolutely nothing. It is so sad that they are going sell it to someone else. The most ugly part is the refund, it has been a number of weeks and I call them everyday and they keep telling me I will receive it tomorrow. Last phone call they hanged up on me. I am stuck now, I cannot buy another car as I am waiting for the money. The verdict of this story, don't be fooled by the cheap prices of any auction, once these crocks add their charges, they are no longer cheaper than the market price. In addition, the chances of you buying a lemon is almost certain. just think twice before you "Pickles"1 comment
Pickles CxPickles Auctions
Hello Muslim,
Very sorry to hear of your dissatisfaction with our service. ... Read more
Although I don't know the detail of your purchase, I believe (based on your comments) that you purchased a car at auction, although I cannot discern if it was a Salvage or General auction. I can certainly understand your disillusionment and surprise if you were not familiar with how the auction operates and what buying at Auction entails. All auctioned assets are sold 'as is, where is'. We make no warranties as to the condition of any asset sold at auction, we also do not undertake any mechanical or electrical inspections and therefore we do not make any comment on the condition of the asset mechanically in our condition report. This is clearly defined in the T&C's and is also included on the condition report we do provide, see below: "This description indicates the motor vehicle has a body appraisal based purely on an external walk around. There may be other damage that is unsighted or mechanical issues that will not be contained in the description and it remains the buyer's responsibility to inspect the motor vehicle and be satisfied with the condition and state of repair. Whilst every effort is made in the preparation of this description, it is a 'guide' only and no guarantee or warranty whatsoever is made as to the accuracy of the information contained within." I am happy to hear though that the branch has seen fit to refund you. I hope that with this improved understanding of auctions that should you decide to participate again that the experience will be a better one. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
HAWMetropolitan Adelaide, SA
Inaccuracte vehicle condition reports and shocking customer service!
Inaccurate condition reports. Do not purchase without seeing the car for yourself!
Basically I was told over the phone that I lacked 'common sense'.
"Bullseye Chip" with "comment only"
turns out to be multiple windscreen chips and am told it is unroadworthy - meaning it would require rectification - there's a rectification guide that was not used!
Additional chip is on drivers side making it unroadworthy. condition report identifies only the one on passenger side.
Spoke to [name removed], offered no compensation or couldn't even apologize. Didn't have the condition report/information in front of him and was rude in his tone of voice. Very poor customer service considering $19k had been spent.
1 comment
Pickles CxPickles Auctions
Hello HAW,
I am very disappointed to hear of the poor service experience you have had. ... Read more
Can I please ask you to forward the details of your purchase to me and I will follow this up for you. You can email me (copy of invoice and branch contact you have been dealing with) at [email protected]. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Online bidding
Pickles Auction has the worst online bidding system i ever seen.
After spending hours viewing their cars. I trusted them saying that their online bidding would be the same as if was to their auction physical location.
After 5 minutes of auction their system went down and even worse. Pickles didn't stopped the auction. They carried that on with only those that were on their site. A total disrespect towards those clients who trusted their words.
1 comment
Pickles CxPickles Auctions
Hi Adjaxon,
Please accept our sincere apologies that our PicklesLIVE bidding platform went down during the weekend auction. ... Read more
We do understand how frustrating this is for our online buyers. And although our PicklesLIVE Online bidding platform is very robust (we run between 35 and 50 Live auctions every week) it is an IT based system, and as such it is not completely infallible. I realise that it would seem unfair that only those onsite were able to bid when the system went down, but we have to consider all buyers in this situation. If you could imagine that you were one of the 750 people who actually attended the auction and were on site when the system went down, you might be very upset if we decided to close the auction altogether after you had made the time/trip and effort to be there for the auction. Ultimately there is no perfect solution that will appease everybody (save a 100% infallible IT solution - which I don't think any IT company worldwide has yet cracked), so we endeavour to find the best solution for all, whether Online or Onsite Buyers and Vendors. I can advise though that some 200 of the assets up for sale over the weekend were held over and will be up for auction again this week, so please check the website for details. Or even better, register for auction updates and you'll receive them automatically. Again, on behalf of Pickles, we do apologise for the inconvenience caused you and the many hundreds of our other online buyers who were affected. We are thankful for your custom and understanding. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
LoisGreater Melbourne (Metropolitan), VIC
Never purchase a car from here!!!!
I bought a Hyundai i30 on fixed price and as soon as I drove it out after paying the full price the tyre pressure light came on. After a lot of run around I found out the sensor was faulty and had been faulty prior to them selling me the car however they reset it so the light wouldn’t appear. They made me go to Hyundai dealership as they said it has warranty with them and they gave me a quote of over $800 as the whole tyre and sensor in that tyre had to be replaced. Pickles initially refused to pay however after running around for several days ...Read more
they agreed to pay only to then m continue to stall me for several days assuming they wanted my 7 day buy back to expire so their legal obligation would expire also. Eventually I returned the car on the final day of the 7 day buy back for them to not refund me all the cost I have made directly to them even though the contract stated the would. Still in the process of dealing with this issue and getting the full amount of money refunded. Don’t buy from here they’ll sell you a faulty vehicle and make it impossible for you to get a full refund if returned!1 comment
Pickles CxPickles Auctions
Hi Lois,
Sorry to hear of your dissatisfaction with our service, and for the issues and delays you experienced. I am glad to hear that the branch agreed to refund your purchase. The branch should hav... Read more
e provided you with a full refund of the original purchase price unless there were extenuating circumstances that meant the full amount could not be paid. If this is not the case then please provide details of your purchase for me to investigate (you can do this by emailing a copy of your invoice to me at [email protected]).Similar opinion? Write a review on ieatwords.com.au!
Ibrar H.Sydney, NSW
Live bidding crashed,
I wasted nearly 1 hour and 30 minutes online for ebidding. The auction resulted in internal server error.
My experience with pickle isn't great. They sell salvage written off vehicles to the Public, while these lots should only be sold to licensed dismentalor (wreckers).
1 comment
Pickles CxPickles Auctions
Hi Adjaxon,
Please accept our sincere apologies that our PicklesLIVE bidding platform went down during the weekend auction. ... Read more
We do understand how frustrating this is for our online buyers. And although our PicklesLIVE Online bidding platform is very robust (we run between 35 and 50 Live auctions every week) it is an IT-based system, and as such it is not completely infallible. In regards to your comment about who is eligible to participate in our Salvage Auctions - we do not prevent consumers from participating in these auctions as the purchasing of Statutory Write-offs or Repairable Write-offs is not governed by any legislation (State or Federal) that prevents an individual from buying and owning this type of asset. Again, on behalf of Pickles, we do apologise for the inconvenience caused you and the many hundreds of our other online buyers who were affected. We are thankful for your custom and understanding. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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Andrew J.Canberra Central 2601, ACT
Pickles Live Offline for Canberra Hail Auction
Trying to bid online for Canberra Hail Auction but their Online bidding portal is down again - so now people can only bid at the physical auction. This stinks - it's an absolute scam and outrageous behaviour on Pickles behalf. Should never have wasted my time with this company.
1 comment
Pickles CxPickles Auctions
Hi Andrew,
Please accept our sincere apologies that our PicklesLIVE bidding platform went down during the weekend auction. ... Read more
We do understand how frustrating this is for our online buyers. And although our PicklesLIVE Online bidding platform is very robust (we run between 35 and 50 Live auctions every week) it is an IT-based system, and as such it is not completely infallible. The system did not go down as a result of any malicious intent on our behalf as you have incited. You would hopefully appreciate that It makes absolutely no business sense to purposefully prevent bidders from participating in an auction. I also realise that it would seem unfair that only those on-site were able to bid when the system went down, but we have to consider all buyers in this situation and if you had been one of the 750 people who actually attended the auction when the system went down, you might be very upset if we decided to close the auction altogether after you had made the time, trip and effort to be there for the auction. Ultimately there is no perfect solution that will appease everybody (save a 100% infallible IT solution - which I don't think any IT company worldwide has yet cracked), so we endeavour to find the best solution for all, whether Online or Onsite Buyers and Vendors. I can advise though that some 200 of the assets up for sale over the weekend were held over and will be up for auction again this week, so please check the website for details. Or even better, register for auction updates and you'll receive them automatically. Again, on behalf of Pickles, we do apologise for the inconvenience caused you and the many hundreds of our other online buyers who were affected. We are thankful for your custom and understanding. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
ElizaGreater Melbourne (Metropolitan), VIC
- 3 reviews
Over a week for a response...to be told they can not help!!!
Customer service of Pickles Auction is absolutely appalling. Contacted Pickles via the phone and followed up with an email that day. Finally received a response over a week later (after countless calls/emails) to finally be told...no can not help - even though they agreed to help a week earlier. Do not waste your time with this company....
3 comments
Pickles CxPickles Auctions
Hello Eliza,
I wonder if you could provide me with a little more detail about the issue that has caused you to contact us as it is not clear from you post. You can email the details to me at [email protected] and I will look into this for you.... Read more
Regards, Pickles CxIt does not surprise me that you provide an instant response to a negative product review when all Pickles Auction had to do was address my initial email in a prompt manner and not provide incorrect a... Read more
dvice. Pickles Auction needs to put this time, effort and resource to skilling their frontline customer service.Pickles CxPickles Auctions
Hello again Eliza,
Again, if you'd like me to look into this issue for you then please provide any and all relevant information and I will follow this up for you.... Read more
Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
DuranMetropolitan Adelaide, SA
- Verified customer
Scammers to the max
I bought a 2012 Mitsubishi Triton from the Sunshine Depo in Melbourne. Paid $10500 plus fees. Flew in from Adelaide with my wife and young daughter to pick it up. The description said all was good and driveable. Picked up the car on Friday morning and by Saturday it started dripping diesel. Mechanic said we could drive it back to Adelaide slowly so we started our drive. We stopped at Ballarat to find the passenger side of car had diesal all down the side. Had to stay in Ballarat a night before we drove back to Melbourne. I took it to a mechani...Read more
c in Melbourne who fixed the issue so that we could drive it back to Adelaide. That took a couple of days. Started the drive on Wednesday only to break down 37 km from Horsham. Called RAA who organised a tow to Horsham. The timing belt snapped which in turn has caused other issues. We are now stuck in Horsham with a car that doesn't drive. Now we have to organize the car to be transported to Adelaide. This bomb is costing us so much money. You would think that paying that much for a car you would get something decent. This car has so many issues. What are you going to do about it Pickles?? Answer your phone. Have been trying to call you.1 comment
Pickles CxPickles Auctions
Hi Duran,
We are very sorry to hear of your dissatisfaction with your purchase, however, as we discussed in our phone conversation yesterday, when buying cars (and other assets) at auction, you are b... Read more
uying the asset (car in this case) 'as is, where is'.Similar opinion? Write a review on ieatwords.com.au!
Lyn holmesSydney, NSW
Staff information, help & customer service
Daughter purchased an unregistered car was told it would be ready to go when she came back with her car she asked about Rego was given $ figure so she could be organised when she went back signed her car over paid for the car given the keys & pack to an unregistered car !! So how do I get home to Camden from Belmore!!!
Saturday we go to RMS get a letter to drive the unregistered car home go back to Belmore sent straight to a room to get a CTP greenslip (same room as Friday!!) but no hellos congrats nothing sent to the cashier paid waited for t...Read more
1 comment
Pickles CxPickles Auctions
Hi Lyn,
Please accept our apologies for the poor service you experienced, it is always our intention that our customers get the absolute best service from our business and it would seem we have faile... Read more
d you, your daughter, and ourselves and for that we are sincerely sorry.Similar opinion? Write a review on ieatwords.com.au!
Steve21Darling Downs, QLD
Seamless transaction using the DIYinspect app.
Using the DIYinspect app, I followed the simple steps as directed and lodged my vehicle for an appraisal.
A few hours later I received a decent offer.
After accepting the offer, I received some paperwork and returned it. All got approved.
Drove my car to Geebung and on arrival signed a receipt and received payment into my account.
Simple, professional and worth considering.
1 comment
Pickles CxPickles Auctions
Hi Steve21,
Just wanted to offer a quick note of thanks for the wonderful 5-star rating and the exceptional comments about our DIYinspect app and service. It's greatly appreciated by all the staff here at Pickles.... Read more
We look forward to when we can provide you with another great experience at Pickles. Till then, all the best. Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Sasha-Leigh M.South East Queensland, QLD
Unprofessional
My car was taken to pickles after being written off, the company was meant to send me the contents of my car, which they did, but only SOME of the things. I attempted to contact the company via email asking for the missing items, but didn't hear anything back. Not happy.
3 comments
Pickles CxPickles Auctions
Hi Sasha-Leigh,
I'm very sorry to hear of your poor experience and I would like to investigate this further as it would be highly irregular for any personal effects to be removed by our staff.... Read more
Please understand that we have a strict process for dealing with assets that come to us with personal effects. Any such items are bagged and tagged, with the asset, when it is booked-in and are stored for collection by the owner (if claimed). N.B. It is not normal practice to send personal effects to any person claiming items as proof of ownership is required and this usually necessitates physical attendance at the branch. It's also important to remember that any asset that arrives at our yards may have been through a number of hands before reaching us and as such there is every chance that items could have been removed during this time. Honesty and Integrity are two key pillars of our company and the removal of any items that do not form part of the asset is deemed as THEFT and is an instantly dismissable offence and may incur the involvement of Police. We hold our staff to strict adherence to this policy at all times. After saying all of the above, however, I would still like to investigate this incident and would ask if you could email me details of your interaction. Please send any and all information to me at [email protected] Regards, Pickles CxIt's not the matter of the items so much as the fact that I received nothing in response to my email. But I will email you on the address provided continue the discussion there. Thanks for getting back to me this time, do appreciate your time.
Pickles CxPickles Auctions
Hi Sasha-Leigh,
Please accept our apologies for the lack of communication/follow-up. ... Read more
Do please make contact and I will look into this to ascertain why the branch did not respond to your email request. Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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Gary T.South East Queensland, QLD
Watch out for the list of huge pickles fees added on to auction bid prices.
Beware of 3 huge pickles fees. Here is an actual example, I bid in a Pickles live auction through the internet & won a $1400 old car. Check out these actual fees, they are a ripoff. On the invoice there were 4 charges, $1400 for the car plus 3 big fees added on. The first fee is an admin fee of $66 plus a second $110 fee just for bidding on the internet plus an even higher third fee of $189 called a processing fee. Total of $365 in extra fees added on just for buying one $1400 car. Be aware, if you buy more than one car you'll pay all 3 of t...Read more
hese high fees on every car you buy. Also the internet bidding fee and processing fee will increase with higher bid prices. These fees are not in plain view, they are tucked away probably so buyers wont be put off bidding when they see these huge grabs for money. Buy from manheim auction or graysonline, they are more upfront with fees and their fees are much lower on similar value purchases.4 comments
Pickles CxPickles Auctions
Hi Gary,
Sorry to hear of your dissatisfaction with our fees. I thought I'd just take the opportunity to respond and let you (and others) know a little about these fees.... Read more
Firstly, in Salvage auctions, the price you bid on the asset goes to the Vendor (asset owner) Pickles does not include a mark-up on the bid price. The admin and processing fees (also referred to as the buyers premium) are the fees we charge to operate our business. Yes, we charge a fee for our service. The Internet Bidding Fee (which should be called the PicklesLIVE Fee) is only applicable to those who participate and win an asset using our PicklesLIVE online bidding platform. This charge is to recover costs associated with operating the simulcast online auction platform and includes the costs associated with employees required to monitor online bids and communicate live with the auctioneer. It is a separate fee as it does not apply to those who are bidding in person (onsite). As for being able to find these fees, well you can find them at every branch for those on-site, and for online users, you'll find them on our website under 'Fees' or you can even type 'Pickles Fees' into a Google search and you'll see them appear. Hope that helps. Regards, Pickles CxYou're reply is carefully worded and rather misleading, Pickles also charges vendors a commission based of the bid price SO in reality the entire bid price does not go to the vendor as you stated, Pic... Read more
kles also gets a payment from the vendor and a pretty good payment at that. I have no issue with Pickles making a profit but I do object to the raft of huge fees you charge every buyer, why not have just one buyers premium and keep it simple. Regardless of all that, the actual fees you charge on auction items are way to high, they are often around half the winning bid price, EG a $1000 bid purchase ends up costing a buyer around $1350. Fees get ALOT higher on more expensive vehicles especially anything over $10,000. People can and should look elsewhere as there are plenty of other auction companies with much lower fees, Like Graysonline, Manheim Auctions or Lloyds Auctions to name a few.Pickles CxPickles Auctions
Hi again Gary, and thanks for the comments.
In response, yes, we also provide a service for Vendors (asset owners) that allows them to market and sell their asset with minimal fuss and work on their ... Read more
part, and yes, we also charge a fee for that service.Similar opinion? Write a review on ieatwords.com.au!
Paul Mahagan
- 4 reviews
not up front about sale items reserve prices!
They list items for auction and do not indicate whether there is a reserve, when you bid and become the highest bidder, they then tell you the reserve has not been met and you have not won the auction bid!
This has happen twice to us in previous weeks!
1 comment
Pickles CxPickles Auctions
Hi Paul,
Thanks for your review and comment. I can certainly sympathise with you if you were not fully aware of how our Auctions operate.... Read more
FYI...unless specified 'Unreserved' all auctioned assets will have a 'Reserve' set. This is common practice for Auction type businesses. Again, like most auctions, it is possible to win the bidding round (be the highest bidder) however an asset is not Sold unless any 'Reserve' has been met or exceeded. In an auction, one of three things can happen. 1. SOLD: in this situation the highest bid has reached or exceeded the Reserve price and the highest bidder at ‘hammer fall’ has won the asset. 2. PASSED IN: this is where the highest bid did not reach the reserve price. In this situation the asset is held back and may be placed in another auction at a later time or, the Vendor may decide to remove the asset from auction. 3. REFERRED: in this situation, the highest bid may have come close to but did not reach the Reserve price. When this happens, the highest bid is referred to the Vendor. The Vendor can then decide to either accept or decline the highest bid or make a counteroffer. If no agreement is reached between the highest bidder and the Vendor then the Vendor may decide to place the asset into another auction at a later date or, remove the asset from auction. I hope that this explanation helps to provide a better understanding of the Auction process and I hope that we may see you participate again armed with this information. Kind regards, PIckles CxSimilar opinion? Write a review on ieatwords.com.au!
BatSydney, NSW
soo sad. can not trust them
i bougth a car in pickles auction and send that car overseas. filled up all paperwork to get GST refund, contacted with staff they said got it all good will start processing my GST refund
each month i am calling to them asking how is going my GST refund : they are saying it been send to account team 2 or 1 weeks ago now they will settle the payment
but it is been 3 month now and every month i am getting the same answer
1 comment
Pickles CxPickles Auctions
Hi Bat,
Very sorry to hear of your poor experience. ... Read more
I can advise that Pickles deals with overseas buyers and businesses regularly and the processes involved in GST refunds. Normally this goes smoothly, so I can only think there may be something peculiar about this transaction. Can I ask you to please forward any relevant information (invoices, emails and other supporting documentation) along with the name of the contact and branch you have been dealing with, to [email protected] and I will investigate this for you. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
JonasSydney, NSW
Sad.. Wouldn't trust. Rewinded mileage.
Bought a car from them. Was pretty low mileage so was bidding high. Won. Got the car, car had service books and old blue slip papers inside the glove box showing bigger mileage 4 years ago! So the mileage was rewinded and I am scammed. Would have not bought a car or bidded that much if the mileage would have been bigger! Not to mention their own secret bidder...
1 comment
Pickles CxPickles Auctions
Hi Jonas,
Sorry to hear about your dissatisfaction with our service. I would like to look into the detail of your interaction so would ask if you please provide me with a copy of your invoice so I ca... Read more
n investigate further. You can email this to me at [email protected], please include as much detail as possible: Auction type (General and Repo Auction, State/Govt, Salvage); Onsite or Online bid; Did you Inspect the asset?; did/have you since spoken with the branch?; etc...Similar opinion? Write a review on ieatwords.com.au!
L.A.HCentral Highlands and Goldfields, VIC
- 3 reviews
Excellent Service, could not recommend them enough!
I purchased a car on online auction... the after service from Roger Hurd was amazing.
Cant thank him enough, Pickles you are lucky to have him part of your team.
Cheers
Luke
1 comment
Pickles CxPickles Auctions
Hi Luke.
Just wanted to say a big THANKS for the great 5-star rating and the positive comments. I'll ensure that both Roger and the rest of the team at Pickles Hobart (Moonah) get to see your lovely feedback.... Read more
We certainly look forward to providing another great experience when next you have need of our service. Wishing you and yours a safe and festive holiday season. Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jeff L.asked
Why has pickles got a rule if you buy a salvaged vehicle or boat it must be removed by a tow truck
operator seems to me some one is getting a back hander I thought once you paid for it, it became
your property and it's not up to them to tell you that you carn't remove it unless it's by a tow truck if
you can remove it yourself you should not be forced to pay through nose for tow truck
No answers
William B.asked
Hi do you guys ship from NSW Dubbo to Victoria Bendigo? Specifically a PC that is on your site?
No answers
ALexasked
Commission-generating fake auction
Not good at all Rubbi.. is the wright world to use.
I win a bid and they said to me you did not meet the reserve price (scammers).
Auction is a bending a agreement if I win I must buy I could not walk a way and they must handle it in the same way.
I lodge a complain and if I take it to court, I will do.
1 answer
Pickles CxPickles Auctions
Hi ALex,
Not sure what constitutes a 'fake auction' but we operate 'real' and 'genuine' auctions every day (save Sundays).
FYI...Reserve prices at auction are commonplace. I suggest perhaps you simply Google search "Auction Reserve" to find out more.
Most sales contracts are by definition 'non-flexible' and binding. Auction contracts tend to have no cooling-off period or allow for 'buyers remorse'.
Not sure if you have raised your complaint with us, but if you like, I'd be happy to investigate your issue to save you time, effort and cost in legal proceedings at this time. Please email any relevant details to [email protected] and I will look into your situation.
Regards, Pickles Cx
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Pickles CxPickles Auctions
Hello David,
Please accept our apologies for the lack of clarity not afforded you. We do not warrant car batteries on the vehicles we auction or sell at fixed price as they are consumables and as such, have a limited life expectancy.... Read more
You certainly should have been told this at the time of your inspection of the asset and if this did not take place then we are truly sorry. Batteries in general, will last between 4-7 years depending on amount driven, environment, make or type of battery, etc... and as they are consumables, any car that is 4-5 years and over is likely to need a replacement battery at some stage soon. We do not replace them as a matter of course as it is not always possible to truly discern how much life is left in a battery and we could be replacing an item that doesn't need replacing, subsequently increasing the asset price for no reason. We can, of course, replace them (and often do) at the request of the Buyer. We should have advised you of this option and again if we didn't, then please accept our apologies. You are certainly fully entitled to return the asset (subject to compliance with the T&C's of the 7 Day Buy Back Offer) and whilst we are disappointed that we have let you down we are happy that we can make good on our offer of the 7 Day Buy Back. Please contact the branch immediately to make arrangements for the return of the car. Regards, Pickles Cx