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Reviews

1.9

329 reviews
5
(56)
4
(13)
3
(7)
2
(20)
1
(233)
  • Product Quality
    1.9 (57)
  • Return Claim MadeYes (13) · No (55)
  • Shipping
    1.0 (9)
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Reviewer Photos & Videos

Nakkas

NakkasPerth, WA

  • 4 reviews

Never had a problem

published

I have bought a few cars from Pickles over the last 15 years from all over Aust. Never had a problem. Buying online will aleays be a gamble. Thats why the cars are cheap. If you want a warranty, buy from a dealer. Im happy.

1 comment
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Ali

AliSydney, NSW

They sold me a lemon....

published

condition report stated engine miss fire. Not mentioning the turbo is gone the engine has much more problems the 2 back tyres are about to pop and has a pink slip dont know how they approved a pink slip so illegal this is a salvage car not normal auction !!! Went to talk to manager and return car only to be stuffed around went to the office 3 days to be told I will get a phone call within an hr still waiting 1 week later for this phone call... best option is to take it legal.. DO NOT BUY FROM PICKLES false advertisement pickles belmore nsw ...

5 comments
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Ali
Ali
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Daniel

DanielGreater Melbourne (Outer), VIC

Scammers... truck that was sold should be in salvage not buy it now

published

Bought a truck from pickles on buy it now so NOT ON AUCTION and didnt even make it home,, gearbox failed,clutch failed, air compressor failed, engine had hole in the piston all this 60km from pickles yard..
Came back to talk to staff,, only to be shuffled around and ignored for a good hour .... After a hour and a bit manager made an appearance and let me know that he is going to investigate but not really his problem... well he is "investigating "
For 6 weeks now, and not answering email or making any contact.
Guess I'll have to take his (pickles manager) advice and go legal.

1 comment
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Paul

PaulGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Joke of a business - check out the story on A Current Affair last night

published

I bought a vehicle there some months ago and there were numerous faults not listed on the condition report that couldn't be missed when doing an inspection. I contacted Pickles to remedy the situation and they were incredibly dismissive and arrogant.

Feel free to contact A Current Affair, like I just did, with your experience if it proves to be terrible like mine was. The story comes up at about the 18 minutes mark on October 9 2020.

https://www.9now.com.au/a-current-affair/2019/episode-202

Jezza

JezzaGreater Melbourne (Metropolitan), VIC

All good so far

published

Would recommend DYI Inspect. Although slightly over the 48 Hours from collection to payment they delivered what they promised. Very happy with the offer for my car and the process was straightforward from beginning to end.

2 comments
Jezza
Jezza

DYI Inspect

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Ozzibob

Ozzibob

  • 2 reviews

STAY AWAY FROM 'DIYINSPECT' APP BY PICKLES

published

Decided to try Pickles 'DIYinspect' App for selling a family members car for them. The car is in immaculate condition, low km for its age, top of the line model with every factory option included plus full service history and has conservative Redbook value of $22K. Their offer, $12K...I contacted them to double check as thought they must have made a typo in the email, no such mistake they were serious!!! I asked the person at Pickles if their staff who collect cars wear balaclavas, hoodies, gloves and can hotwire cars, LOL. Don't waste your time these guys are an actual joke.

1 comment
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False Promises - Low Value Trade In - Poor After Sales Support

published
Todd W.

Todd W.Sydney, NSW

BEWARE BUYING FROM PICKLES ONLINE

published
2 comments
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Todd W.
Todd W.

Hi, Talk to Craig Cameron at Pickles Sunshine, He has all the information you will need and all correspondence to date has been via Craig, Albeit with no JOY.

Ralph

RalphGreater Melbourne (Metropolitan), VIC

Winning bidder, referred to Vendor, No contact

published

I was highest bidder for a car at Pickles Dubbo, I assume it was a referral but no one contacted me to negotiate the price ! And no reply to my email ! What's going on Pickles Dubbo !

1 comment
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Carefulshopper

CarefulshopperPerth, WA

  • 2 reviews
  • 2 likes

Wrong size stated

published

I placed a bid for a double bed online and won. I picked up the bed and when I put it up at home and surprise surprise, it's actually a queen size bed. There were also a few screws missing which I suppose can be expected. So now I have a frame I do not need and a double mattress that I purchased that is on the floor. Not so hard to actually advertise the correct size is it?

3 comments
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Carefulshopper
Carefulshopper

I did as requested and have reached a resolution with Pickles. Very happy with outcome. Thank you!

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BMC

BMCNorthern Territory

No one answering phones (Sunshine)

published

Hi,
We have been trying to call the Sunshine depot for almost 2 days now. We bought a car online and need to arrange freight as we are not in the state of Victoria for another 2 weeks.

Anyone know why they don’t answer phones or emails for they matter?

1 comment
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joshlegg86

joshlegg86Hobart, TAS

I have purchased two cars, lovely experience

published

I have purchased two cars from Pickles in Hobart now, couldnt recommend it enough. 2006 VE commodore that ran almost flawless for 10 years and now a Hyundai i40 that has run faultlessly for 3 years.

1 comment
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Okay

OkaySydney, NSW

Staff very unhelpful

published

Staff very unhelpful, l am new to the bidding online, was going through the online sales but to my surprise got an email that l had won a bid for a car was't sure I looked at, anyway called belmore office and was told l had pressed on the bid button, the person I spoke too said he would lodge am error bid complaint, maybe I could get some of my money which was taken from my account back. It going to two weeks but no one had called. I have called the office severally but what l get told each time l call is someone will call you back.

3 comments
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Okay
Okay

Thanks CX for following this up promptly, really appreciated.

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You're most welcome Okay.

Pickles Cx

Customer Experience was able to sort everything out

published

Filed a review with Pickles. Customer experience was able to get back to me.
After a few emails of requesting more details from me (all within a day)
The manager was able to resolve everything and a satisfactory resolution was met.
Would buy from Pickles again as this was just an unlucky lemon which got resolved straight away.

steph

stephMurrumbidgee Region, NSW

  • 2 reviews
  • 2 likes

Pickles Wagga- had some difficulties with a purchase of a car but was sorted out by head office later

published

I brought a car from Pickles Auction yesterday, the female car manager told me that the car did not need a blue slip because it just had ran out of rego and they had a pink slip for it and I could get it registered straight away. However after I purchased it and tried to get a Green slip, I couldn't as it needed a blue slip, I rang this female car manager at Pickles Auction Wagga and she said the pink slip had just ran out and I now needed a blue slip at my cost if I wanted to register the car. However, I made a complaint to head office of Pickles NSW and the head office staff offer a fair solution to the issue.

1 comment
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Daniel C.

Daniel C.Sydney, NSW

Zero Communication - Left Deposit & They Sold the Car on me Due to Their Own Failures

published
1 comment
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Worst experience ever, Horrific negligence, Zero accountability.

published
Pat

PatRichmond-Tweed, NSW

It’s either bad luck or deception.

published

Took two days for anyone to return my calls to organise freight and payment, Had it blue slipped needed all tyres replaced even after reported fair tyres, best bit is the car arrived, engine light on choking in white smoke. Not reported In condition report. (Complete mess absolutely horrible)

1 comment
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Clive

Clive

  • 3 reviews
  • 5 likes

Poor service

published
1 comment
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vik

vikSydney, NSW

  • 4 reviews
  • Verified customer

Scammers !!

published

Oh! what an experience, bought a land rover from these scammers, condition report mentioned the tyres were fair, and there is a complete service history, got the delivery, the car was not serviced from 2 years no mobil oil, tyres were cracked all 4, took the car back, the mechanic at pickles Ray was super rude and advised the tyres are fair condition when it clearly were cracked and ripped from the centre, asked him to put that in writing which he totally rejected to do so, that was my last car i will buy from you scammers, my lawyer will serve you the notice for defaults though.

1 comment
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Page 3 of 17
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Questions & Answers

William B.

William B.asked

Hi do you guys ship from NSW Dubbo to Victoria Bendigo? Specifically a PC that is on your site?

No answers
ALex

ALexasked

Commission-generating fake auction

Not good at all Rubbi.. is the wright world to use.

I win a bid and they said to me you did not meet the reserve price (scammers).

Auction is a bending a agreement if I win I must buy I could not walk a way and they must handle it in the same way.

I lodge a complain and if I take it to court, I will do.

1 answer
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Hi ALex,

Not sure what constitutes a 'fake auction' but we operate 'real' and 'genuine' auctions every day (save Sundays).

FYI...Reserve prices at auction are commonplace. I suggest perhaps you simply Google search "Auction Reserve" to find out more.

Most sales contracts are by definition 'non-flexible' and binding. Auction contracts tend to have no cooling-off period or allow for 'buyers remorse'.

Not sure if you have raised your complaint with us, but if you like, I'd be happy to investigate your issue to save you time, effort and cost in legal proceedings at this time. Please email any relevant details to [email protected] and I will look into your situation.

Regards, Pickles Cx

Got M.

Got M.asked

I would like bidlive auction

1 answer
Pickles Auctions
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Hi Got M.

Apologies for the late reply, as you can imagine things are little topsy-turvey at the moment.

I do hope you manage to register for one of our Auctions, whether Pickles Online or PicklesLive. You can find details about how to register at the below.

https://www.pickles.com.au/How-To-Buy

Regards,
Pickles Cx

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