Reviewer Photos & Videos
Worst experience ever, Horrific negligence, Zero accountability.
Test drove Car, Was in perfect condition near new as described.
Purchased and on date of pick up battery was dead. Staff at Pickles attempted to jump start the car and in doing so caused significant electrical damage. Staff advised the car was still safe to drive and just needed a simple computer reset to remedy.
My pregnant wife drove car 4 hours home with no idea that she was driving a significantly compromised vehicle. The car manual states to under no circumstances to drive while (!) light is on. Local mechanic took a look and found the ...entire computer had been burnt out and as a result, The car had no ABS brakes, No airbags, No handbrake, No traction control, Nothing! Pickles took zero responsibility and just hand-balled us to a insurance/warranty provider. Neither pickles nor the warranty provider would accept any responsibility. Only option we had been given was to get the damage repaired under warranty. A process which took a considerably long time, during which we had to constantly juggle taxis and hire cars at our own expense for nearly 4 weeks. During the whole course of the repair the only person who would give us updates or return or emails/calls was the mechanic. Pickles and the Warranty company just didn't show a single shred of empathy or concern over the situation they caused. As a direct result of Pickles and the advice they gave my wife she was placed in an incredibly dangerous situation. We experienced financial hardship having to organize alternative transport. I never want any interaction with Pickles again and have been telling everyone I know about this experience.
It’s either bad luck or deception.
Took two days for anyone to return my calls to organise freight and payment, Had it blue slipped needed all tyres replaced even after reported fair tyres, best bit is the car arrived, engine light on choking in white smoke. Not reported In condition report. (Complete mess absolutely horrible)
Attended at prestige auction 23/7/19 and had a vehicle referred for purchase
After a couple of minutes was old price referred was acceptable and was walked over to an office area and told to wait outside
No seats and I am aged. I told the gentleman Craig I would transfer the money in full today
Waiting waiting waiting and cue jumped by others escorted into office
I asked male in office if someone could serve me or could I go to front office to pay and he said no
Another staff member approached me as he could see I was getting upset and he went ...
- Verified customer
Oh! what an experience, bought a land rover from these scammers, condition report mentioned the tyres were fair, and there is a complete service history, got the delivery, the car was not serviced from 2 years no mobil oil, tyres were cracked all 4, took the car back, the mechanic at pickles Ray was super rude and advised the tyres are fair condition when it clearly were cracked and ripped from the centre, asked him to put that in writing which he totally rejected to do so, that was my last car i will buy from you scammers, my lawyer will serve you the notice for defaults though.
Will never buy from again.
Purchased a Ford BA wagon on gas, checked water before driving home and realised it had no water in the radiator bottle, I tried to fill up and the water came out faster then I could pour in from a rusted out of a welch plug mounted between rear of engine and gearbox. No mention of this damage before purchase, no refund or help given
- Verified customer
Worst idea ever
I have a car from pickles a repairable write off ( repaired )
Apparently it was a HSV - later finding out no build number - no HSV
The body and the vin don’t match the type of car it is.
The engine also is of another car and head gasket was blown
The ECU was stuffed and of a different vehicle causing the heads to crack nearly completely blowing the engine I was able to save it. Costing $5,600 including replacing ECU components and computer programming.
Non genuine hsv and non matching vin no history of repairs for the VIV
Waste of money 13k in total loss
Poor car inspection report by Brisbane Geebung
Inspection report didn't mention huge dent on boot. I traveled 600 KM's to pickup vehicle as i couldn't do on site inspection. Manager's attitude was terrible. Blamed me for not viewing pictures properly. Never accepted their fault. Picture and inspection report attached for reference. Never trust them.
Pickles is pickled
I won an auction at Pickles Wagga Wagga during the week. I rang the Wagga Wagga branch on three occasions to arrange payment and pick up of the vehicle on Saturday 22/6/19. Arriving after a three hour drive this morning only to be told I they had no idea where the vehicle was, and their policy is no collection of goods on a weekend. The manager was contacted by phone, and was abusive to me. Don't trust them and be careful if dealing with the branch manager, [Name Removed], he can be quite aggressive.
- Verified customer
Horrible Experience - Buyer beware. Completely dishonest and unethical conduct at Belmore branch
I bid and won an online auction for a used 2007 vehicle in early May 2020. The description of the vehicle gave the impression the car was driveable and able to be registered with no major faults, and even went into detail about minor marks and scratches, but failed to mention that the car was leaking both engine oil and transmission oil and the transmission was damaged to the point where the car would not even start in Park. Pickles staff would have had to have known this whilst moving the car around their auction floors.
I only learnt about t...he faults by requesting a blue slip to be done onsite before they shipped out the car. Pickles Belmore branch staff strongly tried to persuade me numerous times over the phone NOT to have the blue slip done on their premises. It was at this point I became suspicious, and later realised that Pickles staff knew full well about the poor condition of the car and were dishonestly and unethically trying to hide the facts from me until the vehicle had left their premises. I persisted with requesting the blue slip to be done onsite before shipping out the car, which revealed major faults including an inoperative transmission. I was devastated and immediately applied for a refund within Pickles' 7 day framework. After initially being told I could not get a refund, numerous emails later, Pickles eventually refunded some but not all of the money I paid them. They refused to refund my initial $500 deposit. I then lodged a bank dispute to recover my $500. To add further insult, Pickles then incorrectly debited my account AGAIN for another $500 without my knowledge, which my bank is now disputing. I will be escalating the matter to the relevant authorities including NSW dept of Fair Trading, NCAT and investigating legal action unless I get my money back. Pickles' stance is that they try place all responsibility on the buyer to ensure the car is ok and have all manner of fine print attempting to cover their dishonest practices to this end, however, no terms and conditions of theirs can void NSW consumer law which states: "Businesses are not allowed to make statements that are incorrect or likely to create a false impression.
Very dodgy - they seemingly modify vehicles to improve asset value and saleability
Please see extract of response from Pickles, by review from my husband below:
"Please note that....We sell on behalf of our Vendors (asset owner). We do not service or modify these assets as they are sold in as "as is, where is" condition. We also do not warrant the condition of the assets (vehicles), nor do we undertake mechanical inspections of these assets."
My husband received an email from Pickles that looked like it was for staff and it reads as follows:
Pickles Auctions now has the delegated authority to approve expenditure up to $1500 for the following items:
- minor mechanical repairs...
Started bidding for a vehicle online, end time for the auction was 1:00pm. Two minutes Earlier I was out bid and remaining time changed to 3 minutes. I bid again and the remaining time appeared 9 minutes. I was outbidded within next 5 minutes. Now it is way pass 1:00pm. By the time auction finished it was 10 past 1 PM. This is very shonkey and cheap way to run business. I will be reporting this to fair trading soon. I would recommend all victims registering their experiences to fair trading. This is zero star service. They steal petrol, foot mates and for some reason spare wheels are always worn out. ....
Deception and lying
Pickles lied to me after selling a car with major fault in it. Car Gearbox was gone. When I contacted pickles they said bec i driive the car away from pickles they won’t take it back. In reality I had towed it. When I told them I towed it. Then they said because you serviced the car they won’t take it back. How does that make sense. It sounds to me as if they ripped me off..
Pickles Auction is Terrible to deal with.
be very cautious when buying from pickles auction as I got very bad experience today. so below is my experience describe. I am from Sydney.
I purchase Toyota Kluger from Pickles Sunshine Branch. bought it on online auction. Made full payment same day they received payment next day. Send someone to Melbourne from Sydney to pick up the vehicle. while picking up found out things are missing from the car and wasn't describe on report. they gave us 2 choice.
1. they will refund full money including deposit.
2. or they can give me credit ...
Trying to use this online site is too difficult.
I went online to see what was offering and found a vehicle that was of interest. It then started I had to log in and at sometime in the past there had been an attempt to purchase something from Pickles. So I typed in my email and a standard password that I use on sites similar to Pickles and it was accepted. The problem was that no way would Pickles accept me as a buyer. An absolute insult given my credit rating is spotless and more to the point Grays on Line have never rejected me in fact over the last 3 Years my Company has spent in excess of $500,000.00 with Grays and paid within 2 days of invoice date. To sum it up I will never attempt to go to Pickles on line site again.
Description is never true
Stay away from Pickles, they are dodgy as hell. Bought a mower, description said diesel, working. They had to fork the mower onto my trailer because it didn't work, never has worked, should have been sold for parts. it wasn't diesel and refuse to refund. Worse than graysonline and that's saying something. Shonky crooks. Not the first time they have been dishonest but it'll be the last I wont be back and I have cancelled my membership. If there were negative stars I would have given that.
Bought a car from Salvage that stated "theft recovered" ..Could not of been theft recovered because the Automatic transmission was not engaging, car only had 103000klms, I Contacted the specialist mechanic who serviced this particular rare model of a car and.. His words "I know the car and it had a failed transmission" to his knowledge the car was not going to be repaired and the owner traded the car in to a dealer, (previous owners details were in the glove box...so I simply gave him a courtesy call) he stated it was traded in to a dealer with...the knowledge of the failed transmission. Dealer passed the car onto the auctions...auctions marked it as theft recovered and to my surprise no keys! This car is impossible to steal. No damaged to ignition or door locks(had expensive keys cut and programmed) the locks work perfect and again..no evidence of theft damage anywhere to locks. ..Haven't taken the matter further and simply accepted I got burned by Pickles and to avoid the "Mafia"
Dozens of items not listed on the condition report - Stay away from Pickles!!!!
My wife and I bought a car from Pickles (Sunshine) in December 2018 and believe we were completely dudded. We paid over $15,000 for a Honda from the Government Fleet list that had six minor items listed on the condition report.
When we drove the car out from Pickles we noticed the warning indicator did not switch off with respect to the key battery and rear parking sensors. We pulled over and took videos and photos of all the things wrong with the car that were not listed on the condition report. The video included the km's and we did thi...s so there could be no dispute that the car was in that condition just after leaving Pickles. We noticed dozens of issues with the vehicle that were not listed in the condition report. Literally every panel was damaged and there were numerous issues mechanically and inside the car that were not listed. We raised our concerns with Pickles and they initially ignored us. When we followed up further, we started receiving dismissive responses. Eventually it reached a point were we stated we would progress the matter to VCAT, at which point a manager emailed us indicating that "If Pickles has made an error we will certainly make good of that...". This progressed and it seems that as soon as the same manager realised they may have made an error and they would have to make good on the error, they simply disappeared. Today I sent an application to VCAT to seek their assistance and I will keep everyone updated.
Good product good service
I purchased a "Fixed Price" car through Pickles. I know they mainly do auctions, so perhaps there is an issue only with their auctions leading to the poor reviews here? I found Pickles to have genuinely helpful sales staff and the entire team were wholly professional throughout. My only issue was a minor fault with the car which Pickles diagnosed and rectified to my satisfaction immediately while I waited. Also they do not negotiate on Fixed Price vehicles, but I was still happy with what I paid.
Questions & Answers
Why has pickles got a rule if you buy a salvaged vehicle or boat it must be removed by a tow truck
operator seems to me some one is getting a back hander I thought once you paid for it, it became
your property and it's not up to them to tell you that you carn't remove it unless it's by a tow truck if
you can remove it yourself you should not be forced to pay through nose for tow truck
Hi do you guys ship from NSW Dubbo to Victoria Bendigo? Specifically a PC that is on your site?
Commission-generating fake auction
Not good at all Rubbi.. is the wright world to use.
I win a bid and they said to me you did not meet the reserve price (scammers).
Auction is a bending a agreement if I win I must buy I could not walk a way and they must handle it in the same way.
I lodge a complain and if I take it to court, I will do.
Pickles CxPickles Auctions
Not sure what constitutes a 'fake auction' but we operate 'real' and 'genuine' auctions every day (save Sundays).
FYI...Reserve prices at auction are commonplace. I suggest perhaps you simply Google search "Auction Reserve" to find out more.
Most sales contracts are by definition 'non-flexible' and binding. Auction contracts tend to have no cooling-off period or allow for 'buyers remorse'.
Not sure if you have raised your complaint with us, but if you like, I'd be happy to investigate your issue to save you time, effort and cost in legal proceedings at this time. Please email any relevant details to [email protected] and I will look into your situation.
Regards, Pickles Cx
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