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Pickles Auctions (page 4 of 17)
Reviewer Photos & Videos
Worst experience ever, Horrific negligence, Zero accountability.
Test drove Car, Was in perfect condition near new as described.
Purchased and on date of pick up battery was dead. Staff at Pickles attempted to jump start the car and in doing so caused significant electrical damage. Staff advised the car was still safe to drive and just needed a simple computer reset to remedy.
My pregnant wife drove car 4 hours home with no idea that she was driving a significantly compromised vehicle. The car manual states to under no circumstances to drive while (!) light is on. Local mechanic took a look and found the ...Read more
entire computer had been burnt out and as a result, The car had no ABS brakes, No airbags, No handbrake, No traction control, Nothing! Pickles took zero responsibility and just hand-balled us to a insurance/warranty provider. Neither pickles nor the warranty provider would accept any responsibility. Only option we had been given was to get the damage repaired under warranty. A process which took a considerably long time, during which we had to constantly juggle taxis and hire cars at our own expense for nearly 4 weeks. During the whole course of the repair the only person who would give us updates or return or emails/calls was the mechanic. Pickles and the Warranty company just didn't show a single shred of empathy or concern over the situation they caused. As a direct result of Pickles and the advice they gave my wife she was placed in an incredibly dangerous situation. We experienced financial hardship having to organize alternative transport. I never want any interaction with Pickles again and have been telling everyone I know about this experience.Similar opinion? Write a review on ieatwords.com.au!
PatRichmond-Tweed, NSW
It’s either bad luck or deception.
Took two days for anyone to return my calls to organise freight and payment, Had it blue slipped needed all tyres replaced even after reported fair tyres, best bit is the car arrived, engine light on choking in white smoke. Not reported In condition report. (Complete mess absolutely horrible)
1 comment
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Clive
- 3 reviews
- 5 likes
Poor service
Attended at prestige auction 23/7/19 and had a vehicle referred for purchase
After a couple of minutes was old price referred was acceptable and was walked over to an office area and told to wait outside
No seats and I am aged. I told the gentleman Craig I would transfer the money in full today
Waiting waiting waiting and cue jumped by others escorted into office
I asked male in office if someone could serve me or could I go to front office to pay and he said no
Another staff member approached me as he could see I was getting upset and he went ...Read more
away to bring Craig back to me Craig was then on the phone so I approached him and said I just wanted to pay for the referred vehicle and go could someone please serve me or I would leave He said I would be banned if I did not wait to pay. I refused to wait a further half hour as prestige auction finished so it looks like I'm banned
1 comment
Pickles CxPickles Auctions
Hi Clive,
I'm so very sorry to hear of your poor experience. Please accept our apologies for not providing you with a level of service that meets your (and our) expectations. ... Read more
I'd like to investigate this further and would appreciate it if you could advise which branch this took place at and any information on the lot you were bidding. You can email this info to me at [email protected] and I will look into this for you. Kind regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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vikSydney, NSW
- 4 reviews
- Verified customer
Scammers !!
Oh! what an experience, bought a land rover from these scammers, condition report mentioned the tyres were fair, and there is a complete service history, got the delivery, the car was not serviced from 2 years no mobil oil, tyres were cracked all 4, took the car back, the mechanic at pickles Ray was super rude and advised the tyres are fair condition when it clearly were cracked and ripped from the centre, asked him to put that in writing which he totally rejected to do so, that was my last car i will buy from you scammers, my lawyer will serve you the notice for defaults though.
1 comment
Pickles CxPickles Auctions
Hi Vik,
I am very sorry to hear of your poor experience. I'd very much like to investigate this issue for you. ... Read more
Can you provide me details of this transaction (copy of invoice would be most useful) by emailing me at [email protected], and I will follow this up and come back to you. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Thanks
I am really happy to, I really appreciate pickles manger to contact me, thanks thanks thanks I am really happy to, I really appreciate pickles manger to contact me, thanks thanks thanks
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Chris R.Central Highlands and Goldfields, VIC
Will never buy from again.
Purchased a Ford BA wagon on gas, checked water before driving home and realised it had no water in the radiator bottle, I tried to fill up and the water came out faster then I could pour in from a rusted out of a welch plug mounted between rear of engine and gearbox. No mention of this damage before purchase, no refund or help given
2 comments
Pickles CxPickles Auctions
Hi Chris,
Very sorry to hear of this frustrating situation and apologies for the inconvenience it has caused you. ... Read more
I'd like to assist if I can, and need to know a couple of details...namely, did you purchase the asset through Auction, or Fixed Price? Also can you email me at [email protected] with any additional info (copy of invoice, picture of the damage, cost to repair, etc...) any and all info would be helpful, and I will investigate to see if I can assist. Regards, Pickles CxPickles CxPickles Auctions
Hi again Chris,
Thanks for providing more information on this transaction. ... Read more
Unfortunately, as this issue relates to a purchase made 3 years ago, there is little I can do to assist now. However, I would like to sincerely apologise for our lack of support when you first raised this issue with our staff at the time of purchase. We should certainly have been more supportive and communicative, so again, we are very sorry for this obvious lack of customer service. Kind regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
DonnaGreater Melbourne (Metropolitan), VIC
- Verified customer
Worst idea ever
I have a car from pickles a repairable write off ( repaired )
Apparently it was a HSV - later finding out no build number - no HSV
The body and the vin don’t match the type of car it is.
The engine also is of another car and head gasket was blown
The ECU was stuffed and of a different vehicle causing the heads to crack nearly completely blowing the engine I was able to save it. Costing $5,600 including replacing ECU components and computer programming.
Non genuine hsv and non matching vin no history of repairs for the VIV
Waste of money 13k in total loss
4 comments
Pickles CxPickles Auctions
Hi Donna,
Very sorry to hear of your poor experience. ... Read more
Could you perhaps share some of the detail of this transaction with me as I'd like to see if there's a possibility for me to assist? You can email me all the details at [email protected]. Kind regards, Pickles CxHi there
Cx have u got a number I can contact you on or a name I can perhaps address the email to please
Thank you
Donna
Pickles CxPickles Auctions
Hi Donna,
Sorry I haven't responded till now. ... Read more
I'm unable to publish names or contact numbers on this forum (policy). If you simply email me at the aforementioned address I will get the email and respond to you directly. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Obaid KhanCentral Queensland, QLD
Poor car inspection report by Brisbane Geebung
Inspection report didn't mention huge dent on boot. I traveled 600 KM's to pickup vehicle as i couldn't do on site inspection. Manager's attitude was terrible. Blamed me for not viewing pictures properly. Never accepted their fault. Picture and inspection report attached for reference. Never trust them.
2 comments
Pickles CxPickles Auctions
Hi Obaid,
Thanks for posting your review. ... Read more
I would like to investigate this further for you. Can you please email me details of the transaction (copy of invoice would be helpful), as well as the photo of the damage and I will follow this up for you. You can email me at [email protected]. Regards, Pickles CxEmail sent.
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Pickles is pickled
I won an auction at Pickles Wagga Wagga during the week. I rang the Wagga Wagga branch on three occasions to arrange payment and pick up of the vehicle on Saturday 22/6/19. Arriving after a three hour drive this morning only to be told I they had no idea where the vehicle was, and their policy is no collection of goods on a weekend. The manager was contacted by phone, and was abusive to me. Don't trust them and be careful if dealing with the branch manager, [Name Removed], he can be quite aggressive.
1 comment
Pickles CxPickles Auctions
Hi Brendan,
Firstly, allow me to apologise for the late reply. It would seem I have missed your post (until now), so apologies for the tardy response.... Read more
Most importantly, please accept our sincerest apologies for the poor experience you have had. You have highlighted a number of issues, all of which are well within our control and we totally accept our responsibility for this lack of customer care. Please know that your feedback will be discussed internally in an endeavour to rectify some of the poor service issues you have experienced. I thank you for your feedback via this post, and again, apologies for the inconvenience caused you. Kind Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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JonathanSydney Surrounds, NSW
- Verified customer
Horrible Experience - Buyer beware. Completely dishonest and unethical conduct at Belmore branch
I bid and won an online auction for a used 2007 vehicle in early May 2022. The description of the vehicle gave the impression the car was driveable and able to be registered with no major faults, and even went into detail about minor marks and scratches, but failed to mention that the car was leaking both engine oil and transmission oil and the transmission was damaged to the point where the car would not even start in Park. Pickles staff would have had to have known this whilst moving the car around their auction floors.
I only learnt about t...Read more
he faults by requesting a blue slip to be done onsite before they shipped out the car. Pickles Belmore branch staff strongly tried to persuade me numerous times over the phone NOT to have the blue slip done on their premises. It was at this point I became suspicious, and later realised that Pickles staff knew full well about the poor condition of the car and were dishonestly and unethically trying to hide the facts from me until the vehicle had left their premises. I persisted with requesting the blue slip to be done onsite before shipping out the car, which revealed major faults including an inoperative transmission. I was devastated and immediately applied for a refund within Pickles' 7 day framework. After initially being told I could not get a refund, numerous emails later, Pickles eventually refunded some but not all of the money I paid them. They refused to refund my initial $500 deposit. I then lodged a bank dispute to recover my $500. To add further insult, Pickles then incorrectly debited my account AGAIN for another $500 without my knowledge, which my bank is now disputing. I will be escalating the matter to the relevant authorities including NSW dept of Fair Trading, NCAT and investigating legal action unless I get my money back. Pickles' stance is that they try place all responsibility on the buyer to ensure the car is ok and have all manner of fine print attempting to cover their dishonest practices to this end, however, no terms and conditions of theirs can void NSW consumer law which states: "Businesses are not allowed to make statements that are incorrect or likely to create a false impression.4 comments
Pickles CxPickles Auctions
Hi Jonathon,
Thanks for posting your review.... Read more
Obviously, there’s a lot in your review, but I would like to first start by saying that… If you have participated at a Pickles Auction you would have had to agree to the following statement… “I have read, understood and agreed to abide by the Terms and Conditions” Now I don’t like having to refer to T&C’s (because people rarely take the time to read them) but, these are quite simply the rules by which Pickles (Auction or Fixed Price services) operate. They are there to HELP customers new to our business to understand the what, why and how of our service(s). By accepting the T&C’s you have stated clearly that you have read, understood and accepted the T&C’s by which Pickles operates, including your acceptance of the following clauses: 3(c). All Lots are bid on and purchased on an ‘as is, where is’ basis. 18(a). The Purchaser acknowledges that: (i) the Auctioneer is unable to, and does not carry out an inspection of the Lots offered for sale; (ii) the information that the Auctioneer has in relation to each Lot is information provided to the Auctioneer by the Seller of each Lot (including, in the case of Motor Vehicles, any inspection, condition, pre-auction reports or other information as to the condition of the Motor Vehicle); (iii) the information provided by the Seller in relation to each Lot is not guaranteed by the Auctioneer; (iv) it must satisfy itself as to the condition, description and state of repair of the Lot prior to the Auction Sale; It is entirely your responsibility to know and understand these T&C’s. In regards to your (specific) comments… “The description of the vehicle gave the impression the car was driveable and able to be registered with no major faults…” Apart from the condition report (which is a report based on the external condition of an asset; i.e. Paint, dents, bumps scrapes, tyres and rims etc…), we make no statements at all to the mechanical condition of the assets. I refer you to clause(s) 18(a) (i - iv). This is more likely to be an incorrect assumption, not a False or Incorrect statement (refer ACCC) as no statement to the mechanical condition has been made. “and even went into detail about minor marks and scratches, but failed to mention that the car was leaking both engine oil and transmission …” Yes, as previously mentioned, our condition reports are reflective of the external/visible elements of the asset. We check things like paint condition, dents, dings bumps & scratches, tyre and rim condition, whether the asset has keys etc… We do not check the mechanical or electrical condition of these assets. Clause 18(a) (i) “I was devastated and immediately applied for a refund within Pickles' 7 day framework” There is no such thing as a Pickles 7-Day framework. What we do have is a 7-Day Buy Back Offer, but this is only applicable to select assets that are sold through our Fixed Price service, not Auction. “Pickles eventually refunded some but not all of the money I paid them” If you have been provided a refund, then this has been done as a sign of goodwill by the branch/manager, and not through some specific obligation, as there simply is no such obligation required under legislation or by the T&C’s of sale. “They refused to refund my initial $500 deposit.” Yes, you will forfeit your deposit. This is normal practice when a buyer breaches the T&C’s of sale and reneges on their commitment to proceed with the purchase of an asset bid on and won at Auction. Please consider that by bidding and winning the asset, then reneging on your commitment to purchase, you have prevented other prospective buyers from winning that asset. The asset would then have to re-lotted for another auction incurring delays and additional costs. Ultimately, the forfeit of any deposit is for the purpose of recovering costs incurred when a buyer fails to meet their obligations. "Pickles then incorrectly debited my account AGAIN ..." Please provide details, as if this is the case then we would certainly refund any double-up error. Email me at [email protected]. Ultimately, we cannot be held responsible if you have chosen to participate in our Auction or Fixed Price services but have not familiarised yourself with the T&C’s of participation, understood the process(s) by which the auction operates or defined what your responsibilities and obligations are as a buyer. I realise that all of this is unlikely to alleviate the sense of frustration you have had, and for that, I am very sorry. Our objective as a business is to provide a World Class service experience for our Vendors and Buyers, and although we don’t always get it right, for the most part we do provide a valuable and respected service. Regards, Pickles CxAs suspected, you try hide behind all your terms and conditions but fail to address the fact that Pickles Belmore staff well and truly knew the poor mechanical condition of the vehicle all along and a... Read more
cted dishonestly when they tried to strongly dissuade me from conducting a Blue Slip on your premises. Over the phone, Kim at Belmore branch tried at least three times to talk me out of getting the blue slip done, as she knew the blue slip would reveal all manner of severe mechanical issues. This was completely dishonest behavior and forms the crux of my complaint. Ask her directly to confirm her version of events. Who writes your online vehicle descriptions - Pickles, or the owner of the vehicle?Pickles CxPickles Auctions
Hi Jonathon,
Thanks for the response. ... Read more
I received your email relating to the potential double-up of invoicing and will investigate and come back to you. In the interim, can you advise the outcome of your bank's investigation? Three questions: 1. Did you inspect the asset prior to participating in the Auction? The pre-inspection is important, as this is your opportunity to determine if the asset is of a quality and condition that meets your expectation. Remembering, you were bidding on a 12yo car (probably with in excess of 100,000kms), so it would be fair to say it will likely have some form of wear and tear and may require some servicing. 2. Did you read the Terms and Conditions PRIOR to registering to bid? We do not hide behind our T&C's. Terms and Conditions are the norm for almost every type of business. They are there to HELP you understand how a business/service operates and defines the obligations of the business and customer so you can make informed decisions about whether to use that business/service or not. Unfortunately, some people simply don't bother to read them, and this is where problems are caused, as they make assumptions based on their experiences or understanding of other businesses. The T&C's are very important from the perspective of understanding that we are NOT a car dealership (this is quite often a mistaken assumption). Therefore, we do not operate or offer the same services as a car dealership. 3. Did you note the Damage Disclaimer at the bottom of the page on the asset (every asset) you were bidding on? It reads clearly: Please Note: This description indicates the motor vehicle has a body appraisal based purely on an external walk around. There may be other damage that is unsighted or mechanical issues that will not be contained in the description and it remains the buyer's responsibility to inspect the motor vehicle and be satisfied with the condition and state of repair. Whilst every effort is made in the preparation of this description, it is a 'guide' only and no guarantee or warranty whatsoever is made as to the accuracy of the information contained within. This is not a 'get out of jail' card. It is there to help you understand what we have provided in the way of condition information, and what your responsibilities are. Once again, I realise that you may consider this all unreasonable, but I'm not sure how much more clearly we can communicate this information. Obviously, we can't force you to read it, but if you participate then you will have agreed to abide by the T&C's. I'll come back to you re my investigation of the invoicing issue. Kind regards, Pickles CXSimilar opinion? Write a review on ieatwords.com.au!
Very dodgy - they seemingly modify vehicles to improve asset value and saleability
Please see extract of response from Pickles, by review from my husband below:
"Please note that....We sell on behalf of our Vendors (asset owner). We do not service or modify these assets as they are sold in as "as is, where is" condition. We also do not warrant the condition of the assets (vehicles), nor do we undertake mechanical inspections of these assets."
My husband received an email from Pickles that looked like it was for staff and it reads as follows:
Pickles Auctions now has the delegated authority to approve expenditure up to $1500 for the following items:
- keys
- minor mechanical repairs...Read more
1 comment
Pickles CxPickles Auctions
Hello Vicky (and Michael),
Just wanted to advise you of a few points in relation to your recent post/comments, and of your husband’s original post.... Read more
Firstly, in our response to Michaels original post, there was an omission on our behalf, of a very important point relating to the statement ‘we do not service or modify these assets…’. It should have included the comment ‘(unless requested to by the Vendor or Buyer). This was an omission and we do apologise for this. It is important to note that, in an effort to gain a better return on their investment, some Vendors (not all) will make improvements on their asset to enhance the assets saleability, e.g. cleaning and detailing, replacing missing or damaged components, minor repairs, roadworthiness inspections, etc.… In some cases (if not done prior) they will engage Pickles to do this work, at their cost. What Michael received from us in error (and what you have subsequently posted as an excerpt in this forum) is actually a copy of a communication from one of our Key Vendors (not Pickles) stating a change in their policy and processes around expenditure approval for these improvements. As the content you have posted is in fact, not that of Pickles Auctions Pty. Limited, is actually not relevant to your transaction, is entirely taken out of context and is in fact the instructions of a Vendor (Banking Corporation), I would respectfully request, given you were not the intended recipient of this email, that you remove this content from your post, as it is both incorrect and misleading in its representation. You are hereby notified that any dissemination or copying of this email and attachment(s) is strictly prohibited. If you would like to discuss this further you may contact me at [email protected]. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
SamSydney, NSW
Online bidding
Started bidding for a vehicle online, end time for the auction was 1:00pm. Two minutes Earlier I was out bid and remaining time changed to 3 minutes. I bid again and the remaining time appeared 9 minutes. I was outbidded within next 5 minutes. Now it is way pass 1:00pm. By the time auction finished it was 10 past 1 PM. This is very shonkey and cheap way to run business. I will be reporting this to fair trading soon. I would recommend all victims registering their experiences to fair trading. This is zero star service. They steal petrol, foot mates and for some reason spare wheels are always worn out. ....
3 comments
Pickles CxPickles Auctions
Hi Sam,
Thanks for your post and comments.... Read more
What you have described is actually a feature of our Auction service. Firstly, every PicklesONLINE sale has a scheduled end time. All lots within the sale are scheduled to end at the sale’s end time. However, if there is any late bidding activity against a lot then we will extend the end time for that lot, by 10 minutes. Each additional bid will extend the end time by a further 10 minutes. Bidding closes if there are no additional bids placed within 10 minutes after the final bid, and is after the scheduled end-time. Therefore individual lots within a sale may end later than the sale’s end time – and at different times than each other. Extending a lot's end-time provides all buyers with the opportunity to respond to late bidding activity. It is in place to prevent bid sniping. This is where bidders wait till the very last minute to overbid other buyers. By utilising this process it means all buyers have a fair and reasonable chance to bid on the asset they wish to purchase. As for your other comments. We do not steal petrol, mats or any other parts/accessories. It's actually part of our staff policy, and is punishable by instant dismissal should any staff member be caught removing any items from an asset without the Vendors authorisation. Please understand that (for the most part) we are selling an asset on behalf of a Vendor (car owner) and quite often these cars come to us with little or no petrol and/or missing parts/accessories. These are pre-owned (used) cars and you can expect that tyres will not be brand new, nor batteries etc... We are not a car dealer, so we do not fill the car with petrol, we do not replace any missing parts and we do not repair any pre-existing damage. This is an auction where you are bidding on an asset in its current condition. It is the buyer's responsibility to ensure the asset is of a quality and condition that you are prepared to accept prior to bidding, understanding that we do not modify, rectify or repair these assets. I hope this makes things a little clearer about the Auction process, and I hope that in future, armed with this knowledge you will find your Pickles experience vastly improved. Regards, Pickles CxThank you for taking time to reply. I bought honda civic years back from pickles auction on site. While inspected the car personally it had fabric Matt's and I clearly noted amount of damge vehicle ha... Read more
d. Next day upon collection of the vehicle it was without Mat and had fresh scuff Mark's on rear bumper. I took this to the reception where no interest was shown. If you guys increment online bidding 3 minutes earlier bid with 10 minutes every time that means its unfair . Please mention this clearly on your end time section how it will end. 12 o'clock means 12 o'clock if bidding initial price starts with $5000 how can you justify 9 minutes increment on bid made in last 3 minutes. This is clear breach of business ethics. Due to this reason it is called shonkey practice...Pickles CxPickles Auctions
Hi again Sam,
I understand your scepticism, but as previously mentioned we do not remove items from the assets we sell. Mainly because the asset does not belong to us, we are selling it on behalf of the owner. ... Read more
On rare occasions, the Vendor might remove items if they decide they are not to be sold with the asset. This is usually done well before we market the asset, but can occur after the fact. But as previously mentioned, this is rare. As for the bumps and scrapes, if our staff have caused any damage to an asset whilst in our possession we will make good. It's our policy. In regards to the extended bidding time. I appreciate you think this is not a useful function, but for most of our bidders this is a very fair and valuable feature of our auctions. It simply means all bidders have the opportunity to secure an asset at the price they are prepared to pay. We accommodate late bidders to ensure that those wishing to purchase any asset have the opportunity to do so, it also means the vendor can get the best return on their investment. I accept that this explanation may not be to your liking, but I want you to know that everything we do is always in the best interests of both our vendors and buyers alike. We totally understand that our business relies on both for our survival. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Great outcome
Didnt realize that the salvage vehicle that I purchased at auction was advertised as noisy engine, when I went to pick it up the engine was shot.Pickles withdrew the sale and gave me a full refund Amazing service Thankyou
1 comment
Pickles CxPickles Auctions
Hi Ben,
Apologies for the very late reply to your post. Just wanted to say thanks for the great 5-star rating and the review. It's greatly appreciated.... Read more
Glad we could be of assistance and very sorry the asset was not in a condition that met your expectation but happy to hear we (the Vendor) were able to assist in this situation. We look forward to being of service to you again in future. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
HarSouth East Queensland, QLD
Deception and lying
Pickles lied to me after selling a car with major fault in it. Car Gearbox was gone. When I contacted pickles they said bec i driive the car away from pickles they won’t take it back. In reality I had towed it. When I told them I towed it. Then they said because you serviced the car they won’t take it back. How does that make sense. It sounds to me as if they ripped me off..
1 comment
Pickles CxPickles Auctions
Hi Har,
Thanks for posting your review. I'd like to understand a little more about the issue you have described as it's a little unclear what you bought and how.... Read more
Can you advise: which branch you purchased from; Auction or Fixed Price (PicklesGO); type of sale e.g. General Motor Vehicles, Repossed, Fleet/Lease, Salvage, etc...; Age and mileage of the car. This will help me define our and your responsibilities relating to this purchase. You can either post your response here or email me at [email protected] Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
A RaySydney, NSW
Pickles Auction is Terrible to deal with.
Hi guys,
be very cautious when buying from pickles auction as I got very bad experience today. so below is my experience describe. I am from Sydney.
I purchase Toyota Kluger from Pickles Sunshine Branch. bought it on online auction. Made full payment same day they received payment next day. Send someone to Melbourne from Sydney to pick up the vehicle. while picking up found out things are missing from the car and wasn't describe on report. they gave us 2 choice.
1. they will refund full money including deposit.
2. or they can give me credit ...Read more
1 comment
Pickles CxPickles Auctions
Hi A Ray,
Apologies for the inconvenience caused you. It would seem there was a communication breakdown during this process and for that, I would like to apologise. ... Read more
I understand however that this has now been sorted for you and that you have been provided with a full refund. It is our objective to ensure all customers have nothing but a brilliant experience when they use our service and it would seem that on this occasion we have not met your, or our expectations. For this, I apologise, and can only hope that this poor experience does not deter you from using our service again in the future. Regards, Pickles CXSimilar opinion? Write a review on ieatwords.com.au!
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Rex AndrewsSydney Surrounds, NSW
Trying to use this online site is too difficult.
I went online to see what was offering and found a vehicle that was of interest. It then started I had to log in and at sometime in the past there had been an attempt to purchase something from Pickles. So I typed in my email and a standard password that I use on sites similar to Pickles and it was accepted. The problem was that no way would Pickles accept me as a buyer. An absolute insult given my credit rating is spotless and more to the point Grays on Line have never rejected me in fact over the last 3 Years my Company has spent in excess of $500,000.00 with Grays and paid within 2 days of invoice date. To sum it up I will never attempt to go to Pickles on line site again.
1 comment
Pickles CxPickles Auctions
Hi Rex,
Thanks for posting your comment.... Read more
I'm not entirely sure of what has happened here but sufficed to say we don't prevent people from using our service for no reason. I can only assume that one of two things has happened here. 1) is that there was an issue with registering you for the auction, or 2) for some historical reason you are unable to participate in our auctions. I don't know the actual reason but am happy to investigate this for you. Provide me with your details and any relevant information so that I can pursue this for you. You can contact me at [email protected]. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Description is never true
Stay away from Pickles, they are dodgy as hell. Bought a mower, description said diesel, working. They had to fork the mower onto my trailer because it didn't work, never has worked, should have been sold for parts. it wasn't diesel and refuse to refund. Worse than graysonline and that's saying something. Shonky crooks. Not the first time they have been dishonest but it'll be the last I wont be back and I have cancelled my membership. If there were negative stars I would have given that.
1 comment
Pickles CxPickles Auctions
HI Ben,
Very sorry to hear of your poor experience. Can you please provide me with any and all information relating to this transaction and I will investigate it further. ... Read more
You can email me at [email protected] Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
RicciSydney, NSW
- 9 reviews
Deceptive
Bought a car from Salvage that stated "theft recovered" ..Could not of been theft recovered because the Automatic transmission was not engaging, car only had 103000klms, I Contacted the specialist mechanic who serviced this particular rare model of a car and.. His words "I know the car and it had a failed transmission" to his knowledge the car was not going to be repaired and the owner traded the car in to a dealer, (previous owners details were in the glove box...so I simply gave him a courtesy call) he stated it was traded in to a dealer with...Read more
the knowledge of the failed transmission. Dealer passed the car onto the auctions...auctions marked it as theft recovered and to my surprise no keys! This car is impossible to steal. No damaged to ignition or door locks(had expensive keys cut and programmed) the locks work perfect and again..no evidence of theft damage anywhere to locks. ..Haven't taken the matter further and simply accepted I got burned by Pickles and to avoid the "Mafia"1 comment
Pickles CxPickles Auctions
Hi Ricci,
Thanks for posting your comment. ... Read more
Although I don't know the specific details of this asset I think it's fair to say that we have not been deceptive in any way. The simple issue is, we don't know the history of any of the assets we sell on behalf of the asset owner (Vendor), other than the information they provide us. If we had listed it as 'Theft Recovered' then this is what we would have been advised by the asset owner, whether an Insurance company, a dealer or a private vendor. Also of importance, is that we don't undertake any form of mechanical inspections on any of the Salvage assets we sell on behalf of the owner. And we certainly don't undertake forensic analysis to determine if assets are genuinely stolen or not. Furthermore, if it is in our Salvage Auction then it is usually either a stat write-off or repairable write-off. What this means is that the asset (car) is in a state of disrepair to the point that it cannot be sold as a 'genuine used car' as it does not comply with roadworthiness. If you are buying any Salvage asset then it would be reasonable to assume that the asset has some form of damage or mechanical issue that makes it not suitable for anything other than for parts (stat write-off) or to be repaired (repairable write-off) which usually means it needs work done to get it to a state of roadworthiness, even including faulty transmissions. Simply put, we rely on the integrity of the asset owner (Vendor) to provide whatever detail is relevant. Always, the onus is on the buyer to ensure what you are buying is of a condition and quality that is commensurate with the amount of money you are prepared to bid (pay). Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
MichaelAU
- 29 reviews
- 1 like
Dozens of items not listed on the condition report - Stay away from Pickles!!!!
My wife and I bought a car from Pickles (Sunshine) in December 2018 and believe we were completely dudded. We paid over $15,000 for a Honda from the Government Fleet list that had six minor items listed on the condition report.
When we drove the car out from Pickles we noticed the warning indicator did not switch off with respect to the key battery and rear parking sensors. We pulled over and took videos and photos of all the things wrong with the car that were not listed on the condition report. The video included the km's and we did thi...Read more
s so there could be no dispute that the car was in that condition just after leaving Pickles. We noticed dozens of issues with the vehicle that were not listed in the condition report. Literally every panel was damaged and there were numerous issues mechanically and inside the car that were not listed. We raised our concerns with Pickles and they initially ignored us. When we followed up further, we started receiving dismissive responses. Eventually it reached a point were we stated we would progress the matter to VCAT, at which point a manager emailed us indicating that "If Pickles has made an error we will certainly make good of that...". This progressed and it seems that as soon as the same manager realised they may have made an error and they would have to make good on the error, they simply disappeared. Today I sent an application to VCAT to seek their assistance and I will keep everyone updated.3 comments
Pickles CxPickles Auctions
Hi Michael,
Thanks for the feedback.... Read more
Can I ask, did you inspect the asset prior to purchase? In all cases, the onus is on the buyer to ensure that the asset you are purchasing, is of a quality and condition you will be satisfied with, and that is commensurate with the bid, price you wish to pay. Please note that (for the most part), we do not own the assets we sell. We sell on behalf of our Vendors (asset owner). We do not service or modify these assets as they are sold in as ‘as is, where is’ condition. We also do not warrant the condition of the assets (vehicles), nor do we undertake mechanical inspections of these assets. The Condition Report we provide is based purely on an external examination where we identify significant and obvious cosmetic damage. Please understand we are unable to identify every detail of each asset. In all cases, it is the buyer's responsibility to ensure the asset is of a quality and condition that meets your expectation, prior to purchasing. We allow customers pre-sale inspection opportunities and even encourage them to engage their own mechanic if they wish to check the vehicle for mechanical issues. There is also the log book or service history available in most cases, this is important as it will tell you how well the asset has been cared for, tell you how frequently and when it was last serviced, it can also point you to (based on the age and mileage) what components or consumables will need replacing at next service. Importantly, prior to participating in the auction did you familiarise yourself with the terms and conditions by which our auctions operate? If so, did you note the following clause/s: 18. Auction of Used Motor Vehicles and other goods (a) The Purchaser acknowledges that: (i) the Auctioneer is unable to, and does not carry out an inspection of the Lots offered for sale; (ii) the information that the Auctioneer has in relation to each Lot is information provided to the Auctioneer by the Seller of each Lot (including, in the case of Motor Vehicles, any inspection, condition, pre-auction reports or other information as to the condition of the Motor Vehicle); (iii) the information provided by the Seller in relation to each Lot is not guaranteed by the Auctioneer; (iv) it must satisfy itself as to the condition, description and state of repair of the Lot prior to the Auction Sale; (v) in the case of Motor Vehicles, it may not rely on the category in which a Motor Vehicle is sold as a representation as to the condition or registrability of the Motor Vehicle; and it is the Purchaser’s responsibility to check the Written Off Vehicles Register prior to an Auction Sale to satisfy itself as to the registrability of the Motor Vehicle; and (vi) if a dispute arises in relation to this information, the Purchaser will exclude and indemnify the Auctioneer from any such dispute (including costs on a full indemnity basis by any costs incurred by the Auctioneer in relation to such dispute). These terms and conditions are readily available and transparent for all prospective sellers and buyers alike and can be viewed on our website and are clearly detailed and visible at our premises. I’d also point out that these T&C’s are commonplace to almost all auction type businesses and are not a ‘get out of jail free’ card but are the terms and conditions by which our auctions operate. Ultimately it is the responsibility of the Purchaser/Seller to be fully aware, and understanding of, the terms and conditions by which our auctions are run. Regards, Pickles CxYour manager sent me an email highlighting that Pickles do many things to increase asset value or saleability of vehicles and they did for the Honda that was bought.
Pickles CxPickles Auctions
Hello Michael (and Vicky),
Just wanted to advise you of a few points in relation to your recent post/comments, and of that of your wife (Vicky).... Read more
Firstly, our records clearly indicate that the asset you purchased was in fact done so at Auction. This has been verified by the sales agent and branch manager. Secondly, in our response to your original post (above), there was an omission on our behalf, of a very important point relating to the statement ‘we do not service or modify these assets…’. It should have included the comment ‘(unless requested to by the Vendor or Buyer). This was an omission and we do apologise for this. Thirdly, the email you reference above, which you received from us in error, is actually a copy of a communication from one of our Key Vendors (not Pickles) stating a change in their policy and processes around expenditure approval for their assets. The content therein is in fact, not that of Pickles Auctions Pty. Limited, is actually not relevant to your transaction, and is in fact the instructions of a Vendor (Banking Corporation). Therefore, I would respectfully request, given you were not the intended recipient of this email, that you remove any reference to this email from your post(s), and delete any copy(s) of the email and its attachment(s). You are hereby notified that any dissemination or copying of this email and attachment(s) is strictly prohibited. If you would like to discuss this further, you may contact me at [email protected]. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Gareth OSouth East Queensland, QLD
Good product good service
I purchased a "Fixed Price" car through Pickles. I know they mainly do auctions, so perhaps there is an issue only with their auctions leading to the poor reviews here? I found Pickles to have genuinely helpful sales staff and the entire team were wholly professional throughout. My only issue was a minor fault with the car which Pickles diagnosed and rectified to my satisfaction immediately while I waited. Also they do not negotiate on Fixed Price vehicles, but I was still happy with what I paid.
1 comment
Pickles CxPickles Auctions
Hi Gareth,
Thanks for the rating and your great comments. I'm very glad to hear you are happy with your purchase. ... Read more
Fixed Price (or as we refer to it, PicklesGO) is more and more a preferred purchase option for our customers. And yes, unfortunately, we are unable to negotiate the price, as the Vendors (car owner) have defined that the price is what they have set and are not open to negotiating. Saying that however, these prices are still well below market price. Again, thanks for the comments, and hope to see you back again. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jeff L.asked
Why has pickles got a rule if you buy a salvaged vehicle or boat it must be removed by a tow truck
operator seems to me some one is getting a back hander I thought once you paid for it, it became
your property and it's not up to them to tell you that you carn't remove it unless it's by a tow truck if
you can remove it yourself you should not be forced to pay through nose for tow truck
No answers
William B.asked
Hi do you guys ship from NSW Dubbo to Victoria Bendigo? Specifically a PC that is on your site?
No answers
ALexasked
Commission-generating fake auction
Not good at all Rubbi.. is the wright world to use.
I win a bid and they said to me you did not meet the reserve price (scammers).
Auction is a bending a agreement if I win I must buy I could not walk a way and they must handle it in the same way.
I lodge a complain and if I take it to court, I will do.
1 answer
Pickles CxPickles Auctions
Hi ALex,
Not sure what constitutes a 'fake auction' but we operate 'real' and 'genuine' auctions every day (save Sundays).
FYI...Reserve prices at auction are commonplace. I suggest perhaps you simply Google search "Auction Reserve" to find out more.
Most sales contracts are by definition 'non-flexible' and binding. Auction contracts tend to have no cooling-off period or allow for 'buyers remorse'.
Not sure if you have raised your complaint with us, but if you like, I'd be happy to investigate your issue to save you time, effort and cost in legal proceedings at this time. Please email any relevant details to [email protected] and I will look into your situation.
Regards, Pickles Cx
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Pickles CxPickles Auctions
Hi Pat,
Very sorry to hear of your poor experience.... Read more
Can you please provide me with any details about your transaction (copy of your invoice) and I will follow this up. You can email me at [email protected] Regards, Pickles Cx