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SamSydney, NSW
Online bidding
Started bidding for a vehicle online, end time for the auction was 1:00pm. Two minutes Earlier I was out bid and remaining time changed to 3 minutes. I bid again and the remaining time appeared 9 minutes. I was outbidded within next 5 minutes. Now it is way pass 1:00pm. By the time auction finished it was 10 past 1 PM. This is very shonkey and cheap way to run business. I will be reporting this to fair trading soon. I would recommend all victims registering their experiences to fair trading. This is zero star service. They steal petrol, foot mates and for some reason spare wheels are always worn out. ....
3 comments
Thank you for taking time to reply. I bought honda civic years back from pickles auction on site. While inspected the car personally it had fabric Matt's and I clearly noted amount of damge vehicle ha... Read more
d. Next day upon collection of the vehicle it was without Mat and had fresh scuff Mark's on rear bumper. I took this to the reception where no interest was shown. If you guys increment online bidding 3 minutes earlier bid with 10 minutes every time that means its unfair . Please mention this clearly on your end time section how it will end. 12 o'clock means 12 o'clock if bidding initial price starts with $5000 how can you justify 9 minutes increment on bid made in last 3 minutes. This is clear breach of business ethics. Due to this reason it is called shonkey practice...Pickles CxPickles Auctions
Hi again Sam,
I understand your scepticism, but as previously mentioned we do not remove items from the assets we sell. Mainly because the asset does not belong to us, we are selling it on behalf of the owner. ... Read more
On rare occasions, the Vendor might remove items if they decide they are not to be sold with the asset. This is usually done well before we market the asset, but can occur after the fact. But as previously mentioned, this is rare. As for the bumps and scrapes, if our staff have caused any damage to an asset whilst in our possession we will make good. It's our policy. In regards to the extended bidding time. I appreciate you think this is not a useful function, but for most of our bidders this is a very fair and valuable feature of our auctions. It simply means all bidders have the opportunity to secure an asset at the price they are prepared to pay. We accommodate late bidders to ensure that those wishing to purchase any asset have the opportunity to do so, it also means the vendor can get the best return on their investment. I accept that this explanation may not be to your liking, but I want you to know that everything we do is always in the best interests of both our vendors and buyers alike. We totally understand that our business relies on both for our survival. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Great outcome
Didnt realize that the salvage vehicle that I purchased at auction was advertised as noisy engine, when I went to pick it up the engine was shot.Pickles withdrew the sale and gave me a full refund Amazing service Thankyou
1 comment
Pickles CxPickles Auctions
Hi Ben,
Apologies for the very late reply to your post. Just wanted to say thanks for the great 5-star rating and the review. It's greatly appreciated.... Read more
Glad we could be of assistance and very sorry the asset was not in a condition that met your expectation but happy to hear we (the Vendor) were able to assist in this situation. We look forward to being of service to you again in future. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
HarSouth East Queensland, QLD
Deception and lying
Pickles lied to me after selling a car with major fault in it. Car Gearbox was gone. When I contacted pickles they said bec i driive the car away from pickles they won’t take it back. In reality I had towed it. When I told them I towed it. Then they said because you serviced the car they won’t take it back. How does that make sense. It sounds to me as if they ripped me off..
1 comment
Pickles CxPickles Auctions
Hi Har,
Thanks for posting your review. I'd like to understand a little more about the issue you have described as it's a little unclear what you bought and how.... Read more
Can you advise: which branch you purchased from; Auction or Fixed Price (PicklesGO); type of sale e.g. General Motor Vehicles, Repossed, Fleet/Lease, Salvage, etc...; Age and mileage of the car. This will help me define our and your responsibilities relating to this purchase. You can either post your response here or email me at [email protected] Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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A RaySydney, NSW
Pickles Auction is Terrible to deal with.
Hi guys,
be very cautious when buying from pickles auction as I got very bad experience today. so below is my experience describe. I am from Sydney.
I purchase Toyota Kluger from Pickles Sunshine Branch. bought it on online auction. Made full payment same day they received payment next day. Send someone to Melbourne from Sydney to pick up the vehicle. while picking up found out things are missing from the car and wasn't describe on report. they gave us 2 choice.
1. they will refund full money including deposit.
2. or they can give me credit ...Read more
1 comment
Pickles CxPickles Auctions
Hi A Ray,
Apologies for the inconvenience caused you. It would seem there was a communication breakdown during this process and for that, I would like to apologise. ... Read more
I understand however that this has now been sorted for you and that you have been provided with a full refund. It is our objective to ensure all customers have nothing but a brilliant experience when they use our service and it would seem that on this occasion we have not met your, or our expectations. For this, I apologise, and can only hope that this poor experience does not deter you from using our service again in the future. Regards, Pickles CXSimilar opinion? Write a review on ieatwords.com.au!
Rex AndrewsSydney Surrounds, NSW
Trying to use this online site is too difficult.
I went online to see what was offering and found a vehicle that was of interest. It then started I had to log in and at sometime in the past there had been an attempt to purchase something from Pickles. So I typed in my email and a standard password that I use on sites similar to Pickles and it was accepted. The problem was that no way would Pickles accept me as a buyer. An absolute insult given my credit rating is spotless and more to the point Grays on Line have never rejected me in fact over the last 3 Years my Company has spent in excess of $500,000.00 with Grays and paid within 2 days of invoice date. To sum it up I will never attempt to go to Pickles on line site again.
1 comment
Pickles CxPickles Auctions
Hi Rex,
Thanks for posting your comment.... Read more
I'm not entirely sure of what has happened here but sufficed to say we don't prevent people from using our service for no reason. I can only assume that one of two things has happened here. 1) is that there was an issue with registering you for the auction, or 2) for some historical reason you are unable to participate in our auctions. I don't know the actual reason but am happy to investigate this for you. Provide me with your details and any relevant information so that I can pursue this for you. You can contact me at [email protected]. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Description is never true
Stay away from Pickles, they are dodgy as hell. Bought a mower, description said diesel, working. They had to fork the mower onto my trailer because it didn't work, never has worked, should have been sold for parts. it wasn't diesel and refuse to refund. Worse than graysonline and that's saying something. Shonky crooks. Not the first time they have been dishonest but it'll be the last I wont be back and I have cancelled my membership. If there were negative stars I would have given that.
1 comment
Pickles CxPickles Auctions
HI Ben,
Very sorry to hear of your poor experience. Can you please provide me with any and all information relating to this transaction and I will investigate it further. ... Read more
You can email me at [email protected] Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
RicciSydney, NSW
- 10 reviews
Deceptive
Bought a car from Salvage that stated "theft recovered" ..Could not of been theft recovered because the Automatic transmission was not engaging, car only had 103000klms, I Contacted the specialist mechanic who serviced this particular rare model of a car and.. His words "I know the car and it had a failed transmission" to his knowledge the car was not going to be repaired and the owner traded the car in to a dealer, (previous owners details were in the glove box...so I simply gave him a courtesy call) he stated it was traded in to a dealer with...Read more
the knowledge of the failed transmission. Dealer passed the car onto the auctions...auctions marked it as theft recovered and to my surprise no keys! This car is impossible to steal. No damaged to ignition or door locks(had expensive keys cut and programmed) the locks work perfect and again..no evidence of theft damage anywhere to locks. ..Haven't taken the matter further and simply accepted I got burned by Pickles and to avoid the "Mafia"1 comment
Pickles CxPickles Auctions
Hi Ricci,
Thanks for posting your comment. ... Read more
Although I don't know the specific details of this asset I think it's fair to say that we have not been deceptive in any way. The simple issue is, we don't know the history of any of the assets we sell on behalf of the asset owner (Vendor), other than the information they provide us. If we had listed it as 'Theft Recovered' then this is what we would have been advised by the asset owner, whether an Insurance company, a dealer or a private vendor. Also of importance, is that we don't undertake any form of mechanical inspections on any of the Salvage assets we sell on behalf of the owner. And we certainly don't undertake forensic analysis to determine if assets are genuinely stolen or not. Furthermore, if it is in our Salvage Auction then it is usually either a stat write-off or repairable write-off. What this means is that the asset (car) is in a state of disrepair to the point that it cannot be sold as a 'genuine used car' as it does not comply with roadworthiness. If you are buying any Salvage asset then it would be reasonable to assume that the asset has some form of damage or mechanical issue that makes it not suitable for anything other than for parts (stat write-off) or to be repaired (repairable write-off) which usually means it needs work done to get it to a state of roadworthiness, even including faulty transmissions. Simply put, we rely on the integrity of the asset owner (Vendor) to provide whatever detail is relevant. Always, the onus is on the buyer to ensure what you are buying is of a condition and quality that is commensurate with the amount of money you are prepared to bid (pay). Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
MichaelAU
- 34 reviews
- 1 like
Dozens of items not listed on the condition report - Stay away from Pickles!!!!
My wife and I bought a car from Pickles (Sunshine) in December 2018 and believe we were completely dudded. We paid over $15,000 for a Honda from the Government Fleet list that had six minor items listed on the condition report.
When we drove the car out from Pickles we noticed the warning indicator did not switch off with respect to the key battery and rear parking sensors. We pulled over and took videos and photos of all the things wrong with the car that were not listed on the condition report. The video included the km's and we did thi...Read more
s so there could be no dispute that the car was in that condition just after leaving Pickles. We noticed dozens of issues with the vehicle that were not listed in the condition report. Literally every panel was damaged and there were numerous issues mechanically and inside the car that were not listed. We raised our concerns with Pickles and they initially ignored us. When we followed up further, we started receiving dismissive responses. Eventually it reached a point were we stated we would progress the matter to VCAT, at which point a manager emailed us indicating that "If Pickles has made an error we will certainly make good of that...". This progressed and it seems that as soon as the same manager realised they may have made an error and they would have to make good on the error, they simply disappeared. Today I sent an application to VCAT to seek their assistance and I will keep everyone updated.3 comments
Pickles CxPickles Auctions
Hi Michael,
Thanks for the feedback.... Read more
Can I ask, did you inspect the asset prior to purchase? In all cases, the onus is on the buyer to ensure that the asset you are purchasing, is of a quality and condition you will be satisfied with, and that is commensurate with the bid, price you wish to pay. Please note that (for the most part), we do not own the assets we sell. We sell on behalf of our Vendors (asset owner). We do not service or modify these assets as they are sold in as ‘as is, where is’ condition. We also do not warrant the condition of the assets (vehicles), nor do we undertake mechanical inspections of these assets. The Condition Report we provide is based purely on an external examination where we identify significant and obvious cosmetic damage. Please understand we are unable to identify every detail of each asset. In all cases, it is the buyer's responsibility to ensure the asset is of a quality and condition that meets your expectation, prior to purchasing. We allow customers pre-sale inspection opportunities and even encourage them to engage their own mechanic if they wish to check the vehicle for mechanical issues. There is also the log book or service history available in most cases, this is important as it will tell you how well the asset has been cared for, tell you how frequently and when it was last serviced, it can also point you to (based on the age and mileage) what components or consumables will need replacing at next service. Importantly, prior to participating in the auction did you familiarise yourself with the terms and conditions by which our auctions operate? If so, did you note the following clause/s: 18. Auction of Used Motor Vehicles and other goods (a) The Purchaser acknowledges that: (i) the Auctioneer is unable to, and does not carry out an inspection of the Lots offered for sale; (ii) the information that the Auctioneer has in relation to each Lot is information provided to the Auctioneer by the Seller of each Lot (including, in the case of Motor Vehicles, any inspection, condition, pre-auction reports or other information as to the condition of the Motor Vehicle); (iii) the information provided by the Seller in relation to each Lot is not guaranteed by the Auctioneer; (iv) it must satisfy itself as to the condition, description and state of repair of the Lot prior to the Auction Sale; (v) in the case of Motor Vehicles, it may not rely on the category in which a Motor Vehicle is sold as a representation as to the condition or registrability of the Motor Vehicle; and it is the Purchaser’s responsibility to check the Written Off Vehicles Register prior to an Auction Sale to satisfy itself as to the registrability of the Motor Vehicle; and (vi) if a dispute arises in relation to this information, the Purchaser will exclude and indemnify the Auctioneer from any such dispute (including costs on a full indemnity basis by any costs incurred by the Auctioneer in relation to such dispute). These terms and conditions are readily available and transparent for all prospective sellers and buyers alike and can be viewed on our website and are clearly detailed and visible at our premises. I’d also point out that these T&C’s are commonplace to almost all auction type businesses and are not a ‘get out of jail free’ card but are the terms and conditions by which our auctions operate. Ultimately it is the responsibility of the Purchaser/Seller to be fully aware, and understanding of, the terms and conditions by which our auctions are run. Regards, Pickles CxYour manager sent me an email highlighting that Pickles do many things to increase asset value or saleability of vehicles and they did for the Honda that was bought.
Pickles CxPickles Auctions
Hello Michael (and Vicky),
Just wanted to advise you of a few points in relation to your recent post/comments, and of that of your wife (Vicky).... Read more
Firstly, our records clearly indicate that the asset you purchased was in fact done so at Auction. This has been verified by the sales agent and branch manager. Secondly, in our response to your original post (above), there was an omission on our behalf, of a very important point relating to the statement ‘we do not service or modify these assets…’. It should have included the comment ‘(unless requested to by the Vendor or Buyer). This was an omission and we do apologise for this. Thirdly, the email you reference above, which you received from us in error, is actually a copy of a communication from one of our Key Vendors (not Pickles) stating a change in their policy and processes around expenditure approval for their assets. The content therein is in fact, not that of Pickles Auctions Pty. Limited, is actually not relevant to your transaction, and is in fact the instructions of a Vendor (Banking Corporation). Therefore, I would respectfully request, given you were not the intended recipient of this email, that you remove any reference to this email from your post(s), and delete any copy(s) of the email and its attachment(s). You are hereby notified that any dissemination or copying of this email and attachment(s) is strictly prohibited. If you would like to discuss this further, you may contact me at [email protected]. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Gareth OSouth East Queensland, QLD
Good product good service
I purchased a "Fixed Price" car through Pickles. I know they mainly do auctions, so perhaps there is an issue only with their auctions leading to the poor reviews here? I found Pickles to have genuinely helpful sales staff and the entire team were wholly professional throughout. My only issue was a minor fault with the car which Pickles diagnosed and rectified to my satisfaction immediately while I waited. Also they do not negotiate on Fixed Price vehicles, but I was still happy with what I paid.
1 comment
Pickles CxPickles Auctions
Hi Gareth,
Thanks for the rating and your great comments. I'm very glad to hear you are happy with your purchase. ... Read more
Fixed Price (or as we refer to it, PicklesGO) is more and more a preferred purchase option for our customers. And yes, unfortunately, we are unable to negotiate the price, as the Vendors (car owner) have defined that the price is what they have set and are not open to negotiating. Saying that however, these prices are still well below market price. Again, thanks for the comments, and hope to see you back again. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
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Matt
- 4 reviews
funny way of auctioning
What these guys do id they have a secret reserve. Even though the vehicle might start at zero in an online auction, even if your the highest bidder, you still wont win the goods. I got a call saying that the vehicle didnt meet the reserve. They wanted more money to purchase the vehicle. I found this very misleading and told the fellow so. If you have a reserve then start the auction on the minimum you want. If it doesnt sell then the market is telling you your reserve is to high. Dont actually place a $0 start and then cry once it doesnt go high enough? They are using auction like marketing bait.
3 comments
Pickles CxPickles Auctions
Hi Matt,
Thanks for your comment. ... Read more
I can assure you that our practices are not misleading. And in fact Reserves are common for most auctions (exclude the likes of eBay and Gumtree etc…) You can probably appreciate that if you were selling your car through our service you might want to set a minimum price so that your car does not get sold well below your expectation, same applies to our Vendors (Vendor is the owner of the asset, assets are not usually owned by Pickles). If you think about real estate agents who run house auctions, the process is the same. The owner will want a minimum value for their house, so they set a reserve with the property agent. If the house reaches the reserve, then the highest bidder will win the auction (house). If the reserve is not reached, then the property agent will engage with the house owner to ascertain whether they wish to reduce the reserve and accept the highest bid. Often the owner makes a counteroffer to the highest bidder. If not, then the house is passed in (not sold). Our vehicle auctions pretty much operate the same way. The Reserve price is set by the Vendor (asset owner), not by Pickles. We provide the Vendor with a valuation which is an indication of what we believe the asset should reach at auction, but ultimately, it is the Vendor who decides what the reserve price is set at. In an auction, one of three things will happen. 1. SOLD: in this situation the highest bid has reached or exceeded the Reserve price and the highest bidder at ‘hammer fall’ has won the asset. 2. PASSED IN: this is where the highest bid did not reach the reserve price. In this situation the asset is held back and may be placed in another auction at a later time or, the Vendor may decide to remove the asset from auction. 3. REFERRED: in this situation, the highest bid may have come close to but did not reach the Reserve price. When this happens, the highest bid is referred to the Vendor, they will then decide to either accept or decline the highest bid, or make a counteroffer. If no agreement is reached between the highest bidder and the Vendor then the Vendor may decide to place the asset into another auction at a later date or, remove the asset from auction. What can sometimes cause issues and concerns is a lack of knowledge and understanding, more commonly caused by a lack of due diligence in researching and understanding the Terms and Conditions by which the auction operates. If you did read, and understand, the Terms and Conditions of participating in one of our auctions then you would have noted the below clause under 10.(b)(iv) RIGHTS RESERVED (b) The Auctioneer reserves its rights: (iv) to not disclose the existence and/or quantum of the reserve price (if any) of a Lot prior to the close of bidding or withdrawal of the Lot; I'd like to point out that this information is neither hidden nor undisclosed, it is readily available to all, online at our website or on-site at every branch. It is entirely your responsibility to familiarise yourself with these T&C's, from this you can then determine if you wish to participate in an Auction, or not. If you do decide to participate in one of our auctions, whether you have read the T&C's or not, you are by default, accepting of the T&C's. Ultimately, we cannot be held responsible for those who choose to participate in an auction but do not make an effort to understand the process by which the auction operates, or by familiarising themselves with the Terms and Conditions of participation. I hope that gives you a little more clarity and comfort about Pickles and the options available to get your next car. Regards, Pickles CxHey thanks for your reply. It is misleading. You start an auction at zero. If you think it’s important to have a reserve disclose it. Here’s a disclosure for you- This item has a reserve and if yo... Read more
u win the auction it doesn’t mean you will win this item as we have a price in mind that you cannot see and we will not tell you. If you pay more than the items value we are happy and let you take the item and you don’t know the difference. If you win the bid (market value) but the item is below a number we don’t tell you then we will ask you to pay more for the item you just won in the auction. Or instead of confusing people you could just say what the reserve is i.e a starting price and the auction could start from there? That way your not using trickery. It’s sort of like saying we have a house for sale that is valued at xx. The only reason I’m interested is because it’s valued in my range as xx but when I get there and there now lots of people there thinking it’s also in their price range but the auction finishes twice the advertised ‘expected price’. This is more about marketing than anything else and yes, it is deceptive.Pickles CxPickles Auctions
Hi again Matt,
Again, please understand we do not set the reserve price. It is the Vendor (the actual owner of the car) who decides whether the asset has a reserve price or not, and what that reserve price is.... Read more
We do not publish this price, as the vendor usually does not want this disclosed. A good reason for not publishing this price is to help define the true value of the asset. Quite often, a vendors expectation of what their asset is really worth is not reflective of what the market is prepared to pay. If the asset does not sell at 1 or 2 auctions due to a high reserve then usually the vendor will reduce this reserve after the realisation that the market will not pay the asked reserve price. It's also important to understand that on many occasions when an asset is 'referred' (did not reach reserve) the vendor may accept the highest bid price or may negotiate a price with the highest bidder (this price may also be below the reserve). If a reserve price was set up front then there is no chance for a prospective buyer to secure that asset below the reserve price. In all cases it is you, the buyer, who decides the real market value of the asset, as its the buyer (bidder) who determines the assets worth based on what you are prepared to pay for that asset. This is not some tricky marketing ploy, it is the way that our, and most auctions operate. We have thousands of auction buyers who regularly use ours and other auction services, all of whom fully understand the process and that a reserve price is common practice. BTW, we do also sell assets with no reserve price, these are clearly defined as 'Unreserved' auctions, if not identified as 'Unreserved' then you can assume assets in that auction will have a reserve price. I do hope this helps you to better understand the auction process. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Jake
- 2 reviews
- 1 like
One of the dodgiest companies
They sold my vehicle without my permission, I went over seas for 10 days, and in that time they called me 3 times and emailed me once with a very under estimated quote on my vehicle for $1,500 than sold it for $4,000 the next day.
3 comments
Pickles CxPickles Auctions
Hi Jake,
Thanks for posting your comment.... Read more
Can you please provide me with more information about your vehicle and the circumstance surrounding the sale, as it's not exactly clear to me what has happened. It is not possible for us to sell any asset without the owner's consent so I'd like to know more detail about the interaction. Please provide the following details; Name Address Asset make and model Branch involved Sale number, Lot number or Invoice number Date of sale You can contact me at [email protected] Regards, Pickles CxI was told by one of the reps that any communication between myself and pickles has to be through a lawyer, completely disgusted by the way I was treated, and laughed at when making the call. I will email information now.
Pickles CxPickles Auctions
Hi Jacob,
I have now had a chance to review the details of your transaction as well as discuss this with the branch involved and can advise the following.... Read more
Your asset arrived at our Acacia Ridge premises on 10/08/2017. On or before the 18/12/2017 your Insurance company advised that your insurance claim would not be upheld. Subsequently, we attempted to contact you on the 18/12/2017 via phone (not answered). We contacted you again by email on the 18/12/2017 advising that a Tender offer of $1500.00 had been made and would you accept this offer. At this time you advised you would come back to us to accept or decline (no response was received). After receiving no communication from you we again called you on the 21/12/2017, (again no answer). We then attempted to email you again on the 22/12/2017, (with no reply received). On the 29/12/2017 after receiving no correspondence from you we sent you an ‘Unclaimed Vehicle - First & Final Notice’ advising; You had 14 days to collect the asset (with no charges applicable), or accept a buy-out offer of $1500 (valid for 14 days from the 28/12/2017) or, if no response was received within 14 days from the date of the letter that your asset would be sold under the ‘Disposal of Uncollected Goods Act 1967’. Unfortunately, no response from you was forthcoming. On the 16/01/2018, after having no response from you a decision was made to lot the asset for sale under the ‘Disposal of Uncollected Goods Act 1967’. On the 18/01/2018 a successful bid was received and the lot was sold to recover costs. On the 19/03/2019 (some 15 months later) you contacted us to advise you would accept the $1500.00 offer. Of course, by this time the offer was no longer valid and the asset had been disposed of through auction and all funds were forfeit. I do appreciate your explanation of being unavailable for 10 days (overseas), however, there was a full month in which you could have responded. I have also been advised that in conversation with you on the 19/03/2019 that you advised that you did receive the First and Final Notice and had not responded to it as you had misplaced it. I consider that we have done everything in our power to communicate with you and keep you abreast of the situation in regards to your vehicle as well as provide ample opportunity for you to recover your vehicle prior to us having to take action to dispose of the asset to recover costs. I appreciate that this is not the outcome you were hoping for and you will be upset at this, but I need you to understand that our business is fast moving with thousands of assets (cars) coming and going regularly and we simply are unable to store assets in our yards for extended periods in the hope the client will eventually make contact with us. I now consider this matter closed. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
Don't bother
Call they don't answer
Pay for item day before pick up send a tow truck he's sent away haven't received payment yet.
Send remittance as a regular buyer.
Never deal with again after 20 years of buying cars. What a joke.
1 comment
Pickles CxPickles Auctions
Hi John,
Please accept our sincerest apologies for the poor service experience you have had. We are constantly trying to improve the communication with our customers and it's fair to say we are still working on ways to improve this.... Read more
Payment processing is also an issue from time to time, not usually because of us however, sometimes a banks ability to process payments simply doesn't happen as quickly as we'd like. And as you'd be aware, we have to pay the Vendor and until all funds have been received we are unable to do this. This is why a remittance is not actually acceptable as confirmation of payment (sometimes payment is delayed and even worse, cancelled). Again, please accept our apologies that these procedures have caused you inconvenience. Please understand that our ability to meet (exceed) the needs of our customers is always our objective, not least for the fact, you are our business. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
BenyCanberra 2600, ACT
- 2 reviews
- 1 like
Providing false information
I purchased a Bmw 328i from Pickles Geebung Queensland. I was informed that the timeframe was 7-10 days delivery. Payment was direct deposit into Pickles account and cleared on the 15th of February. I was then informed that delivery date of the vehicle would be on the 6th of March.
1 comment
Pickles CxPickles Auctions
Hi Beny,
Thanks for posting your comment.... Read more
Please accept our apologies for the inaccuracy of the information provided surrounding the delivery of your vehicle. I can understand your frustration at being told one thing and experiencing another. Transportation timelines can be a cause of frustration, due mainly to the fact that we provide a general guideline (7-10 days) which sometimes is inaccurate due to any number of reasons (sometimes beyond our control). However, we should have been better at advising you that this is a guideline only, and communicated clearly that the final delivery timeline would be confirmed at the time of receipt of payment. Again, please accept our sincerest apologies for this inconvenience and please know that this issue will be raised with our transport department. Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
MusahPerth, WA
Never to buy or recommend to someone
Very dishonest. Sold a car with a preexisting audio issues. Realised it just after paying for the car. They refused to rectify, though the sales guy thought it was morally wrong to refused to rectify since I just bought the vehicle and it's an expensive vehicle. They also admitted that it was a preexisting conditions but they won't fix it for me. Very disappointed.
5 comments
Pickles CxPickles Auctions
Hi Musah,
Apologies for the very late reply.... Read more
I can understand your disappointment at discovering the audio system in the asset you purchased was not operational. However, I would point out that it is clearly stated in our T&C's that all assets are sold in as 'as is, where is' condition. We do not inspect the assets mechanically (or electrically) and we only provide a condition report based on obvious external condition (paint condition, bumps, dents and scrapes, tyres and rims, etc...). It is also clearly defined in the T&C's that it is the buyer's responsibility to ensure the assets is of a condition and quality you are prepared to accept, and you would bid/pay only what you believe the asset is worth based on your evaluation. The problem we suffer most is that some customers confuse us with being a car dealership, we are not. Our business is an asset re-marketer (not a car dealer), this is to say we are selling assets (cars in this case) on behalf of the owner. We simply do not do the same things you might expect (assume) a car dealer would do. And subsequently, this is why most of the assets we sell are well below market value (what you would pay privately or through a car dealer). I do hope this explanation provides you with a little more insight into what we do as a business, and hope, that with this understanding you would have a far better experience should you decide to use our service again. Regards, Pickles CxHello,
Thanks for your response. I don't think you clearly understood my position. I didn't buy the vehicle through Auction. I thought it at a market value in your full price section not through Auct... Read more
Pickles CxPickles Auctions
Hi Musah,
Thanks for the reply. ... Read more
FYI, I made no comment relating to Auction and my comments relate to both PicklesGO (Fixed Price) and Auction. Can you please provide me with a copy of the documentation where we stated that the mechanical and electrical systems were in working order and I will review this for you. You can email it to me at [email protected] Regards, Pickles CxSimilar opinion? Write a review on ieatwords.com.au!
JanerRed Hill 2603, ACT
Very disappointing, selling write off cars without information disclosed
Beware of buying vehicles at PicklesOnline.. I have had the worst purchase experience of my life. The car I won online turned out to have a major engine issue (blown head gasket) that would require engine replacement soon after driving out of Pickle’s site. In other words the car was lemon. Pickles did not disclose information re :blown head gasket other than only a statement with “mechanical issue required”, and made it look like an overheating engine on account of empty coolant. This issue emerged a week after spending extra $1330 on service ...Read more
and rear shock absorber change. Overall I spent around $5500 for the car. Pickles offered to sell the car on SALVAGE auction for me even though it hadn’t been listed as salvage in the first place, or to refund me for $2000 (apparently showing good faith) in return of the vehicle. Accepting $2000 I have made a loss of $3500. I don’t recommend anyone to buy a car from Pickles. They were aware of the issue with the car but did not reveal it at the time of sale. I found their business is utterly dishonest being only interested in getting your money without any responsibility.Similar opinion? Write a review on ieatwords.com.au!
Find out how Pickles Auctions compares to other Online Shops
Know better, choose better.
Beware
I bought a caravan by online auction. I relied on their damage report and description. I then got it freighted over and discovered that there was damage that was not listed, parts were missing (stereo stripped out), fridge not working, and no keys. None of that was mentioned. They are refusing to compensate me for any of that. Given the massive fee they charge buyers this is pretty rude I think.
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beebeegeeMelbourne, Vic
- 111 reviews
- 3 likes
Good Experience for Experienced Buyers
Had many cars but never bought a car from an auction house type operation before. If you are expecting a dealer experience this is not it. Bought a recent model we sought from their fixed price inventory at the Sunshine location. The price was fair for a vehicle that appears to be in excellent condition, well taken care of, and reflects the 'inspection' paperwork. Nothing was hidden but one needs to pay attention. The fixed price cars are not bargains but prices seem fair. You do not get to test drive because vehicles can be out of regist...Read more
ration and all are in a large warehouse; you can only start them. Not a place the naive should come. The 7-day buy back has a lot of gotchas making it unavailable for any but cash buyers. The 'sales' staff were as good as any in explaining the process, showing the vehicle records in the computer, and so on, as were the office staff who took money and arranged delivery. It was all good. Bottom line is read what Pickles is and how they sell, and if attending an auction how auctions work (eg as is where is, caveat emptor) that somewhat applies to their fixed price offers. Appears many vehicles are corporate cars just out of warranty or at the end of leases.Similar opinion? Write a review on ieatwords.com.au!
MateePerth
- 4 reviews
They don’t consider the situation
WARNING WARNIG WARNING
Anyone bid on any car need to be 110% sure what he/ she is bidding on otherwise a little mistake can cost you $$$$ specially for new players as the auction people don’t consider your situation even if it’s a clear mistake that’s their ruthless policy
Which happened with me and costed me 1000$$
Plz guys very careful specially if u bidding online
And also if the problems in the car are not mention than plz don’t buy it thy only mention the issues which are not big problem
But big issues they don’t mention and if ...Read more
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- Verified customer
Deeply saddened :(
I am so upset with how the process was to try and sell my car to pickles. I did the diy insect on the app which included many images of every aspect of the vehicle. I was then offered a price for my car and accepted the offer. As my car is financed I needed to pay the gap. The lady I spoke with told me to pay the gap and provide the receipt and payout letter from the financial institution and then to drop the vehicle at the branch for payment to be processed. 3 days after I drop the car at the branch I am then told my car is covered in hail da...Read more
mage and that the offer has now been reduced by 2000. I cannot see any hail damage on the vehicle personally so this was a huge shock to me. I had to get a personal loan to pay the gap in the finance and had no extra money to pay any more and take the new offer. I am now stuck with the finance of the car and the personal Loan while being on maternity leave. This has left me in severe financial hardship :(. I should not have trusted the process and paid the gap in the finance prior to dropping the vehicle off as I was asked to. From one very upset struggling mother.Similar opinion? Write a review on ieatwords.com.au!
Jane
- 2 reviews
- 1 like
How buying from Pickles really is from someone who knows.
I'm in the car industry and have bought about 50 cars from pickles in 2 years but NO MORE. Pickles simply aren't interested in happy customers, they are ONLY interested in getting your money. Their very high multiple fees (for doing nothing) on top of the bid price demonstrate this and those fees (admin fee, processing fee, online bidding fee etc) have been repeatedly increased. As so many people have already written Pickles whole structure is to avoid any responsibility for their staffs mistakes and they go to great lengths to conceal things you would and should know or be told. Take it from someone who really knows, DON'T buy from Pickles, I don't anymore at all. Oh and any good comments will almost certainly be written by Pickles staff.
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Questions & Answers
Mayurasked
Hi CX,
What if I buy fixed price car from PicklesGO and then it doesn’t pass the roadworthy inspection for interstate car registration?
3 answers
Pickles CxPickles Auctions
Hi Mayur,
Thanks for the question.
All PicklesGO cars come with a Roadworthy Inspection certification for the State in which they are sold. i.e. a car sold at PicklesGO in NSW will have Roadworthy for NSW, not any other state.
Each state has it's own criteria for Roadworthy Certification and there is no such thing as a National Certification.
Hope that helps,
Regards Pickles Cx
My question is what if it doesn't pass the Roadworthy Certification for that other state?
Pickles CxPickles Auctions
Hi Mayur,
Apologies my original response wasn't clear.
You would need to determine the issue that has caused it to be declined for Roadworthy and then rectify it so that it is compliant.
Roadworthy certificates provided will only be compliant with the State in which the asset was sold (not any other State or Country).
Hope that helps.
Regards,
Pickles Cx
Heshan B.asked
I have won a hail damaged car on live auction 3 days ago, still I haven't got any confirmation email or anything
4 answers
Pickles CxPickles Auctions
Hi Heshan,
Has the branch taken your deposit as yet, or have they provided you an invoice to pay the balance?
You can post your response here or email me directly at [email protected].
Regards,
Pickles Cx
Haven't got any email about it, no either invoice to pay. No deposit taken either.
Pickles CxPickles Auctions
Hi Heshan,
Thanks for the reply.
Based on what you're saying I would think it is likely the asset was not sold.
Did you hear the Auctioneer say 'Sold' (did you see 'SOLD' on your screen at time of bidding)?
Or did he/she say the asset was 'Referred' or 'Passed In'?
It is possible that although you may have been the highest bidder you may not have won the car as your bid did not meet the Vendors Reserve price.
If you can provide me with details of the car I can check for you. Simply email the information to me at [email protected] and I will look into it.
Regards,
Pickles Cx
Ali Qasked
I have done bidding by mistake on a statutory writtenoff car
Its still 24 hours left since bidding will be closed at 3 o clock Friday 22nd may 2029
I have called pickles canberra and they have refused to remove my bid
At the moment I am feeling helpless
There should be a good customer service
Its not the Australian way to behave to a customer in a way that he is trapped by bidding
Stock# 6186203
Lot #355
Mercedes C300
My buyer # 1079168
Please get me out of this trouble
[email protected]
0416040253
No answers
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Pickles CxPickles Auctions
Hi Sam,
Thanks for your post and comments.... Read more
What you have described is actually a feature of our Auction service. Firstly, every PicklesONLINE sale has a scheduled end time. All lots within the sale are scheduled to end at the sale’s end time. However, if there is any late bidding activity against a lot then we will extend the end time for that lot, by 10 minutes. Each additional bid will extend the end time by a further 10 minutes. Bidding closes if there are no additional bids placed within 10 minutes after the final bid, and is after the scheduled end-time. Therefore individual lots within a sale may end later than the sale’s end time – and at different times than each other. Extending a lot's end-time provides all buyers with the opportunity to respond to late bidding activity. It is in place to prevent bid sniping. This is where bidders wait till the very last minute to overbid other buyers. By utilising this process it means all buyers have a fair and reasonable chance to bid on the asset they wish to purchase. As for your other comments. We do not steal petrol, mats or any other parts/accessories. It's actually part of our staff policy, and is punishable by instant dismissal should any staff member be caught removing any items from an asset without the Vendors authorisation. Please understand that (for the most part) we are selling an asset on behalf of a Vendor (car owner) and quite often these cars come to us with little or no petrol and/or missing parts/accessories. These are pre-owned (used) cars and you can expect that tyres will not be brand new, nor batteries etc... We are not a car dealer, so we do not fill the car with petrol, we do not replace any missing parts and we do not repair any pre-existing damage. This is an auction where you are bidding on an asset in its current condition. It is the buyer's responsibility to ensure the asset is of a quality and condition that you are prepared to accept prior to bidding, understanding that we do not modify, rectify or repair these assets. I hope this makes things a little clearer about the Auction process, and I hope that in future, armed with this knowledge you will find your Pickles experience vastly improved. Regards, Pickles Cx