Pine Discount Furniture is offering each of their reviewers the chance to receive a mattress protector for taking the time to write a review. It is possible that the reviewers blow received this incentive.
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JessicaPerth, WA
Appalled by the customer service and lack of internal communication.
My online order was organised with the sales team to be delivered to and collected from the Port Kennedy store 4 weeks ago confirmed by email and advised I would be contacted when ready to collect. I contacted the store a few days ago as I had not yet been contacted only to find out it permanently closed last weekend. Due to internal miscommunication and their mistake I will not be receiving my products. The customer service lady was not sympathetic and horrible to deal with. I would like a call from upper management to discuss this further. I do not recommend the online store to anyone!
1 comment
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Best Customer Service!
I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate
1 comment
Pine Discount O.Pine Discount Furniture
Hi Dani,
Thank you for taking the time to leave a review regarding your recent visit at our Port Kennedy Store. We are happy to hear that you were pleased with the service you received. We look forwar... Read more
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4.8(329)tony lockwoodPerth, WA
great store to visit and bye
love the people who helped us with the purcess of the furniture we finally bought. Janine at the malaga store was very helpful with our purcess too she is tha e store manager thanks very much janine
3 comments
would receive a free gift up too value 100 dollars thanks very much
very happy with our furniture
Pine Discount O.Pine Discount Furniture
Hi Tony Lockwood,
Thank you for your positive review regarding the service you received from Janine at our Malaga store. We are sure the furniture you purchased is a beautiful addition to your home an... Read more
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The reviewer stated that an incentive was offered for this review
CaitlinShenton park
- Verified customer
Fantastic Products & Help
Working for a not-for-profit organisation we rely on quality and reliability, with not only our purchases but the staff we liaise with.
We contacted Kate for a large order, and from the start she was more than helpful and easy to deal with.
Pine Discount had a fast turn around for delivery, and everything was delivered in perfect condition.
Two items were out of stock at the time but we were notified straight away and happy to wait.
We will definitely return to shop with Pine Discount on a regular basis.
1 comment
Pine Discount O.Pine Discount Furniture
HI Caitlyn Thankyou for choosing to shop through our online store and with the help of our staff member Kate she was more than helpful and made shopping online easy to deal with. We hope you enjoy you... Read more
r new furniture and we look forward to return. Kind regards Liana and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
New furniture. I would give this place a half star if i could
Two days of moving and excited to get my new couch and bed. That's where the excitement ends. Couch part was bent so couldn't slide it in to the fixed slot. Went to put bed together and the bed food was split so couldn't screw it in. Staff member was great and gave me a contact number. Finally heard back from them and have Maintenace man coming 6 days later apparently with a hammer to knock the couch bit in. Sorry but I paid over $1000 for this and I would expect " I'm sorry we will replace that faulty bit". This won't be my last post and I am ...Read more
guessing it won't be my only call to either head office or a current affair. Do not order from this company. It's wonky and its basically lego crap in cheap wood. Oh and another thing...the lady who called me back suggested I put masking tape around the split bed foot in order to keep it in place and stop it splitting further. Hmmmmmm.1 comment
Pine Discount O.Pine Discount Furniture
Hi Kyle,
Can you please provide us with your PSIN details so we can look into your order and have a customer service representative contact you as soon as possible.
Many Thanks Liana
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Pine Discount O.Pine Discount Furniture
Hi Jessica,
curred with the closing of the store and you not receiving your goods. Regards, Toni and the team at Pine Discount Quality FurnitureI have looked into your case and after reviewing all details i have seen that you have received a full refund for this order, i would like to apologise for the miscommunication that had oc... Read more