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Reviews

1.5

91 reviews
5
(5)
4
(1)
3
(4)
2
(12)
1
(69)
  • Value for Money
    1.8 (13)
  • Timely DeliveryYes (44%) · No (56%)
  • Product Quality
    1.8 (12)
  • Return Claim MadeYes (0) · No (11)
  • Customer Service
    2.0 (10)
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Colleen M

Colleen MSouth East Queensland, QLD

  • 2 reviews

Disappointing Service, Disappointing Food

published
Customer Service
Value for Money
Product Quality
Timely DeliveryNo
Return Claim MadeNo
Store LocationArana Hills
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Jen

JenSouth East Queensland, QLD

Disappointed

published

I ordered several dishes last night in Maroochydore.
The disappointing one was the chicken and pesto pasta. Not fresh and definitely
not real chicken but the look, texture and taste of a cheap reconstituted chicken
loaf! Flavourless and yuk!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationAerodrome Rd Maroochydore
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Tony

TonySouth East Queensland, QLD

  • 2 reviews

Deagon Store

published

Service is Sensational.
Pizzas are Sumptuous.
The Deagon Store will never make you Cross, it will change your mind about take away Pizza. Take a chance on this Store and you will be more than pleased.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationDeagon Store Northside Brisbane.
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Small and over priced.

published

Tonight is the first time I had got a pizza from Pizza Capers at Regents Park Qld, normally we order in from Dominos, which is inline with most fast food products, and ok for the kids, any true pizza connoisseur wouldn't touch one, but after seeing one of Pizza Capers pizzas, I found them to be small and over priced in comparison with Dominos.
This is the first Pizza Capers pizza I've bought, and certainly the last, if I'm to buy a poor quality pizza, I'm definitely not going to pay a premium price for it.

Customer Service
Value for Money
Product Quality
Timely DeliveryYes
Return Claim MadeNo
Store LocationRegents Park shopping center.
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Diesels Mum

Diesels Mum

  • 2 reviews

Worst Pizza

published

Pizza Capers has been good quality and taste in the past, but tonights meal was a complete waste of money.

1. GF base was so dry and hard it was like eating the worlds hardest cardboard.
2. Toppings were extremely sparse and overcooked. Definitely not worth $21 per pizza!
3. One of the pizzas was missing a main ingredient. Not a single piece of avocado on the Buffalo Chicken pizza.

Extremely disappointed.

Value for Money
Product Quality
Return Claim MadeNo
Store LocationStrathpine
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Disgusting!! Its going in the bin!!!

published

I eat a lot of pizzas from a lot of places. It's been years since I've eaten pizza capers. As they have been consistently horrible. I decided to give them another go... I've decided to throw the pizza in the bin after struggling through two pieces. The box left a greasy patch almost the full size of the box on my bench. Lucky I didn't put it on my couch. Horrible pizza.

Product Quality
Return Claim MadeNo
Store LocationCannon Hill 4170. Brisbane
Jason

JasonSouth East Queensland, QLD

  • 2 reviews

Staff make the store - Kallangur

published

Always have been a pizza capers fan but tonight the staff far exceeded my expectations of the above and beyond. I wasnt aware the store had already closed by 9pm however although arriving 10mins after this. the team still took my order and were also genuinely positive on the process to make it feel like I wasnt a burden. Kallangur store - 5 stars guys. will try not to make that lateness a habit but the extra care in your job definitely goes a long way in my books

Customer Service
Value for Money
Product Quality
Timely DeliveryYes
Return Claim MadeNo
Store LocationKallangur
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Dee

DeeMudgeeraba, Gold Coast, Qld

  • 5 reviews
  • 5 likes
  • Verified customer

Pizza Capers Mermaid waters, fail! worst taste, super late delivery, wrong pizzas too ..

published

Our current orders from pizza capers mermaid waters were total fail, not recommended!
We’ve ordered a deal packet, large prawn pizza, t-bird chicken and 2 calzones, that based on the order should be delievered around 35 mnts,
But then they came in an hour!, with half cooked prawn! Dry tasteless chicken ! And 2 pizzas we didnt order at all! No calzones

Husband furious spoke to
The manager had given a terrible invalid answers and still cost us money!
Never again, such a shame! This pizza used to be the best now it’s their downfall

Better improve your service and get a good cook, mate

Customer Service
Value for Money
Product Quality
Timely DeliveryNo
Store LocationMermaid waters
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Varynia

Varynia

  • 2 reviews

Bolognese... where’s the meat??

published

Wow... I ate about 1/4 whilst consistently looking for meat. Then it went in the bin. Lots of big chunks of tomato though.. never again! Should have flushed my $20 down the loo

Customer Service
Value for Money
Product Quality
Timely DeliveryYes
Return Claim MadeNo
Store LocationPizza Capers, Chermside West
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Never again

published

I just ordered a Reef n' Beef and bottle of Coke. The driver gave my Coke to the previous delivery's recipient, and my pizza had one tiny little prawn on the entire thing. It's so bad it's actually kinda funny.

Customer Service
Value for Money
Product Quality
Timely DeliveryNo
Return Claim MadeNo
Store LocationSouthport
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mollythemonk

mollythemonkSouth East Queensland, QLD

  • 2 reviews

Threw it in the bin

published

Absolutely revolting, bought 2 pizzas for $40 - 7 inch pizzas in 12 inch boxes that taste disgusting, and I mean disgusting, what even is that base, glue? I'm sick of what's happening to this country, Un-Australian service. They look look like they have been sitting in a bin, and that's where I put them.

I've decided to abandoned buying from chains all together, anyone can cook better than this.

I feel sorry for the staff who are forced to make this garbage. They must feel ashamed.

Customer Service
Value for Money
Product Quality
Timely DeliveryNo
Return Claim MadeNo
Store LocationSpring Hill
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Leo

LeoSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Used to be great - Now HORRIBLE !!!

published

This used to be a great pizza and pasta shop, they charge a bit more than the competition, but the premium food and service was worth paying extra.
BUT, something seems to have changed !!!.
The delivery service costs more than most others, yet they rang me from my driveway and told me to come downstairs to get my order.
The food was terrible, lacking ingredients that were supposed to be included, and some of it was burned on top - barely edible.
Will never order from here again !!!.

Customer Service
Value for Money
Product Quality
Timely DeliveryYes
Return Claim MadeNo
Store LocationMeadowbrook
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shan

shanCronulla

  • 10 reviews
  • 2 likes

Tasteless, in more ways than one.

published
Simon

SimonMontville

  • 5 reviews

Scamming Online Customers

published

Ordered pizza from online site. An hour later, no pizza. I rang the store, no answer. Rang ten times between 4 - 9 pm (advertised opening hours). I rang a local pizza shop and re-ordered. Turns out the Pizza Capers store in my area was closed permanently and the national website is still taking orders - and people's money. I tried to find a number for Pizza Capers customer service - there isn't one. Sent an email - still no reply (2 days) . Meanwhile I'm out $35.00,. This is not how to run a business. Very, very disappointed.

Value for Money
Timely DeliveryNo
Gpsgirl

GpsgirlBrisbane

  • 10 reviews
  • 14 likes

Ripped Off

published

Very disappointed to order last night – 2 small pizzas and garlic bread for $42.85 only to get to the store to be confronted by a big sign saying
2 LARGE pizzas garlic bread AND a drink for $39.95? | when I questioned the cashier she told me that deal was NOT available online!!!
honestly leaves a very bad customer service taste in the mouth and won’t be rushing back despite the food being ok
would not go again!

Value for Money
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What a shame

published

Pizza was very average... breads were disgraceful...breads were dry and hard to chew with no flavour! Pizza was low in toppings.

Laura

LauraGold Coast

  • 2 reviews
  • 1 like
  • Verified customer

This was a huge disappointment

published

We ordered a half/half classic pizza, chicken karage and two different flat breads from the Ashmore pizza capers. It took over an hour for the pizza to arrive and it was by far the worst we’ve ever had. The crust was soggy and the toppings were poor quality. For over $20 a pizza we were shocked. The chicken karage was laughable and tasted terrible. We could not eat any of it. I highly recommend never eating here.

Pizza capers springwood

published

Very very poor customer service pizza was dry no sauce and wings were disgusting and total arrogance from the person in charge there. I suggest you DONT eat there.

Worst food poisoning ever experienced.

published

Within 3hrs of eating there chicken pizza and not having anything for at least 7hrs before i ended up with the worst food poisoning i have ever experienced. Cold sweats and shivering with body pains all over. After calling them to let them know, there response was many lies and that it definitely didnt happen there. Without and questions of and duty of care. After questioning them about there food handling knowledge there responses were, i dont know! They were at the time preparing food without proper attire.
Still very dehydrated and unwell.
Discusted. We will be calling the head office.

Sarah G.

Sarah G.Brisbane

  • 4 reviews
  • 2 likes

Terrible pizza, totally gone downhill in last few years

published

I really really want to support Australian businesses and not resort to American chains but I think it's going to have to be Dominos for our pizza next time. Pizza Capers quality and taste has been getting worse and worse. Last night's order was close to inedible. It was soggy even though we asked for it extra crispy, there were toppings missing and it was tasteless. Sorry Pizza Capers, we're not trying again. And, actually, I just looked it up and they are owned by Retail Food Group who treat their franchisees horribly, so no guilt (other than for the poor franchise owner).

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Questions & Answers

CIC

CICasked

Why is Pizza Capers so good or bad?

1 answer
Dodge
Dodge

Like most franchise based models they are overseen and manipulated by major holding companies (Retail Food Group) that heavily gouge franchisees with costs often resulting in poor quality service, quality control, staff and ultimately products to the consumers. You only have to look a their portfolio of failing/'ed chains (ie Brumby's, Crust, Michel's etc.) to see which direction PC's will ultimately end up up....SOUTH!

CIC

CICasked

Do you support local suppliers?
Would you consider Pizza Capers a sustainable business? Why?

No answers

Get an answer from our members and Pizza Capers representatives

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