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rossMid North Coast, NSW
if i could give zero i would they should be up on fraud charges keep well away from these guys
Total liars just keep the fees coming invoice after invoice. Said everything was done time after time then new unforseen costs kept appearing till i threatened legal action then they backed off. biggest liars ive ever encountered...
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Peter JGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service for a first-time customs experience.
Instant service, much appreciated by a first time recipient of a package needing customs clearance. could not have been easier. Would not hesitate to be a return customer. Many thanks. Peter J.
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Prompt and professional service.
I have recently dealt with Peter from Platinum Adelaide. Everything he said he would do, he delivered on. Wouldn't hesitate to recommend. Tracking and delivery information was correct and their service delivered on my expectations. Mark K. Max Cranes
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The Top SaddleryKatherine, NT
Prompt, Professional and Helpful
Using this company for the 3rd time as a customs broker. Always prompt with their replies, and have provided advice that has expedited our import process. We will use them again without hesitation.
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Robert J HarrisPerth, WA
- 2 reviews
- Verified customer
Amazingly fast and efficient service.
I have used other brokers but I've been repeatedly surprised by how fast and efficient Platinum are. I would highly recommend this company and Peter McRae the customs broker that has been representing me.
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Fantastic!
Fantastic service! Definitely exceeded my expectations and I would highly recommend this company for organising your freight - especially Peter (Canberra). Customs was cleared and we were able to pick up our package within 24 hours (saved us having to pay storage fees as well).
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Daisy H.
- 2 reviews
- 1 like
So far so good
I am currently using Platinum Freight for a shipment into Sydney and I must say that the service I have received has been as good as you could expect. Right on the ball and great communication
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Great Service and Communication!
Platinum Freight Management were fantastic in helping me with a shipment I was awaiting. They knew everything that needed to be done and informed me of processes and documentation in advance and ensured everything went smoothly and efficiently.
A special thanks to Ramona for all her help and guidance!
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DanielNortheast, VIC
- 2 reviews
- 2 likes
Just get any other freight forwarder, do not use these guy's!!!
They caused a $725 fee for 1 day storage at one of their associate companies, the goods were held in ransom and every day was $355 more. When asked what was going on I received very rude treatment.
I never write reviews but I feel so intensely ticked off that I will keep writing reviews for these guy's.
I insist that they pay back the $725 stolen from me.
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Gary RSydney, NSW
- 4 reviews
- Verified customer
A smooth and easy process
I have used Platinum Freight twice now and found them very easy to deal with. Peter is extremely helpful and I found if I just forward him the details of my overseas purchase, he and/or his team just sort out the smooth transition through customs right to my door. I wouldn't know what the port authorities require or the various little charges which is why I use a professional. I'm not a big importer, however they seem to treat me with the same level of care as anybody. I have need to use them again within the next few weeks and look forward to another easy experience. Really I can't speak highly enough of this company.
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Fahad M.
- 2 reviews
A great service
A good service. I just left everything up to these guys and they did it all. Very helpful and knowledgeable. Everything went so smoothly and I will definitely use them again
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very efficient and proffessional.
Peter from PFM was extremely fast and efficient in dealing with my relatively trivial customs importation matter. Even though it was small scale for them, it was a major issue for me PFM dealt with the matter extremely fast and professionally. I would not hesitate in recommending PFM to anyone.
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IanHobart, TAS
Helped us get our costumes quickly
We had a very tight deadline to get costumes delivered over the Christmas period. They were great in assisting us to clear customs quickly and efficiently.
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Jenny NicMelbourne
First time user of Platinum Freight
First time user of Customs Broker for my imported goods. Excellent service and communication from Ramona Francis & Peter McRae. Highly recommend.
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GaryMetropolitan Adelaide, SA
- 11 reviews
- 1 like
Really bad cant believe the response I recieved
They have a whole section on their website on dietary supplements. I call to speak to a broker and am told sorry we do not do dietary supplements but we used to. Ok if you no longer do this remove the link on your site. I said why is too hard and she simply said "Yes" This is why you hire a broker for when things get tough with customs you know will go into bat for you but these cowards just give up when it gets too hard and that is the last thing you want with your broker. Avoid this place it will end in tears they do not like hard work and they still advertise services they no longer offer because they are too lazy to remove a simple link.
2 comments
That makes no sense a wholesaler importing many products would divide the freight costs across each unit the same they would if they were importing shoes or nail polish. Your caller admitted it was to... Read more
o hard and sorry too hard does not cut it. If dealing with customs was easy we would need customs brokers.Similar opinion? Write a review on ieatwords.com.au!
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SarzymMelbourne
Great service
I was very impressed with the service provided by Platinum Freight. As a first time importer I was delighted with the calm and professional manner in which my may questions were dealt with. The end result was prompt delivery of my items with exceptional service. Many thanks to Peter McRae.
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Sofa delivery
Prompt and helpful delivery. Unloaded sofa and helped to place it in my garage. Called beforehand which was very thoughtful carried it up the driveway with my son which I would not have been able to do
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ColinPerth, WA
- 2 reviews
- Verified customer
Leave the detail to the experts.
I contacted Peter McRae as soon as my Chinese supplier sent me the necessary paperwork. After that it all happened without intervention on my part. Peter handled everything with effortless professionalism. His communication with us was always on-time and accurate. I used Platinum before and will do so again, without doubt or hesitation. I am an irregular importer and just want to leave all the detail to the experts.
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IgorBrisbane
- Verified customer
Excellent Service
It was my first time importing a container of goods. Everything was processed through customs smoothly and I learnt a great deal of how to improve and be better prepared when importing my next shipment. All up it was a job well done and would recommend using Platinum Freight as your custom's broker.
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A AND BBELMONT
- Verified customer
GREAT SERVICE AND RESULT.
Our goods were on the water when we contacted Platinum Freight. From that time on, the issue was out of our hands and taken care of by them. Peter McRae was especially polite and efficient, definitely made the whole experience a positive one. We would not hesitate to call them again.
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Questions & Answers
John Millerasked
If I have applied for a permit to bring tobacco into australia and the tobacco product arrives before the permit application is processed (and is seized by Australian Border Force) Can I still apply to have the tobacco product to be released. Also, is there any way of fast tracking an application for permission to import tobacco?
No answers
Max Nasked
Hi. I would like a quote to pick up a car bumper bar from Panton Hill 3759 to Merbein South 3505 Measurements in cm 155 x 9 x 15 3KG Delivery to Deopt is ok. Thanks. Max.
No answers
PETERasked
can you make transport for a box 140x53x27, kg. 27, to Adelaide, if yes can please replay to us.
We are in Dandenong North, 17 Murray road.
Our company is:
IDROMAGIC AUSTRALIA PTY. LTD.
Our web-page is: IDROMAGIC.COM.AU, Our phone 97951397
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Peter M.Platinum Freight
Hello Gary, Thank you for your message. As this platform is for all prospective customers to view and read, I think it is important to place some clarity on the situation. We wrote an article in 2013 ... Read more
about the issues surrounding vitamins and protein powders. The issues are still very much relevant, however as an organisation we do not customs clear these goods as the costs exceed what a customer is willing to pay. I have since listened to your call on the given day and our staff member was very professional in dealing with your enquiry. The article can be found here https://platinumfreight.com.au/2013/12/11/importing-health-supplements-or-protein-powders/