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Rik DwyerGreater Melbourne (Metropolitan), VIC
Such a professional and genuine company
Thus company has exceeded all expectations. They are honest, professional and genuine in the service of there products. They do not try to oversell but rather listen and make the best recommendations for you. Thanks heaps
1 comment
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MarkGreater Melbourne (Metropolitan), VIC
- Verified customer
It's all true
Everything Plum Heating and Cooling say they; 'they do'. Extraordinary service, easy to deal with, honest, responsive, and affordable. Their instillation team was quick, quiet, clean and on time, they took away our old cooler.
Thank you Plum for bring trust, honesty and reliability back into business.
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MonicaKeane HaleyGreater Melbourne (Metropolitan), VIC
- Verified customer
Excellent
My First time dealing with Plum from the time I called for a service got Aaron who was fantastic to deal with and then had to get a new system installed great work from Jules and his team on the day you all did an excellent job so glad All the guys are very friendly would highly recommend Plum .
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penny dropped
- 4 reviews
Cool Xmas service
Plum Heating and Cooling are an accredited Mitsubishi air con service company. My mother needed to get 2 split systems serviced with one also needing repair. From first contact a week before Xmas 2022, end-to-end they were so friendly and professional. Taking the order, providing a quick quote, finding a slot to do the job a couple of days before Xmas, communication before arrival, all perfect. Then Shiva arrived on time and did a very clean and efficient job on the service of both units for the quoted amount. On top of this he made runnin...Read more
g repairs to eroded insulation on the pipes at no extra cost, certifying their safety and efficiency. Shiva was able to take a credit card payment and email the invoice/receipt on the spot. I felt very comfortable dealing with Plum for the first time and highly recommend them to anyone needing service or repair.1 comment
Plum TeamPlum Heating and Cooling
Thank you so much for leaving us such a wonderful review. We're glad that you were impressed with our service. Shiva and the rest of the staff will be pleased to learn of your very high praise. They a... Read more
ll work very diligently to provide the best service and customer experience and your review not only gives the team the encouragement to keep doing what they are doing but also confirms that the company's Mission statement is being followed throughout the company. So again, thank you... and hopefully we are presented with an opportunity to serve you or any family and friends again in the near future. Kindest regards, The Plum TeamSimilar opinion? Write a review on ieatwords.com.au!
Dissatisfied CustomerGreater Melbourne (Outer), VIC
No Issue Diagnosis or Service yet still charged - Absolute Rip Off!
When I contacted the office, I made it clear that the controller for my evaporative cooler was not working and that the wires were affected (my doing trying to fiddle with them). There was absolutely no attempt to make an assessment over the phone or conduct simple issue resolution like other companies who try to determine next steps and confirm if a service is needed. These staff must only be trained to book appointments. When the plumber arrived he asked me what the problem was, I explained that I pulled the wire from the controller and he to...Read more
ld me he can't help, that I pulled the wire and need a new controller. Yes of course I knew that! That 1 minute conversation cost me $280. I would be willing to pay for a service fee where the system was checked for faults or any issue diagnosed but apparently he can't do that until the controller is operational. Not sure why I wasn't told this over the phone nor do I understand what I actually paid for?! I'm sorry but I will never engage or recommend this company to anyone. Absolute rip off. Plumb H&C, I strongly recommend you look after your potential customers a little better (determine when it's reasonable to charge a customer) and up-skill your contact centre staff.1 comment
Plum TeamPlum Heating and Cooling
Hi Patricia,
Thank you for your Review. We agree with you and are currently looking into this further. I believe that our General Manager is currently dealing with you regarding this issue... ... Read more
Thanks heaps Patricia Regards, The Team at PlumSimilar opinion? Write a review on ieatwords.com.au!
Seb kGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Extremely overpriced for poor quality standard of service
They were the most expensive of all the quotes we received for a ducted air conditioner installation $12,250 where as competitors were between $9,500 - $10,500.
We thought by paying such a premium price and based on all the positive reviews that we would be getting a quality installation that would work from the word go. How wrong we were. The bulk of the work was performed by apprentices who were clearly inadequately supervised. Our roof was treated as a rubbish bin with empty Red Bull Cans and boxes left in numerous places. The wi-fi adap...Read more
1 comment
Plum TeamPlum Heating and Cooling
Hi Sebastian,
Thank you for taking the time to give us your feedback.
I have had a quick look at the records from last year and it shows that everything had been rectified by us not long after Installation was completed. ... Read more
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Karen B.Greater Melbourne (Metropolitan), VIC
New Ducted Heater
We would highly recommend Plum for all heating and cooling.Today Kyle and Jules came to install a new ducted heating unit. They arrived on time and were very friendly and done a fantastic job.They both knew what they were doing and explained everything to us and cleaned up before they left. Great job Kyle & Jules. The staff at Plum are so helpful from the first visit to there showroom to the final payment.Thank you everyone at Plum Heating And Cooling
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great feedback Karen! We appreciate you taking the time to write us a review.
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The reviewer stated that an incentive was offered for this review
Plum Heating And Cooling Air Conditioner Serviced
I had my A/C cleaned and serviced today. Was given a courtesy message the day before in case I wanted to rearrange the appointment date. The unit was in dire need of a clean and service and Shiva made excellent work of it. The unit looks new and runs very well now. Thanks you for the excellent service.
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great feedback Johnno!
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EffieGreater Melbourne (Metropolitan), VIC
Professional, reliable and great communication
A big thank you to all the team at Plum Heating and cooling. I upgraded my existing Ducted Heating Unit and Nhan & Aaron were fabulous. They arrived on time and removed old unit and replaced new unit and at al times were focused and got the job done efficiently and professionally. At all times they updated me on progress and explained process and directions of use and how to maintain. Thank you guys.
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great feedback Effie!
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TaniaGreater Melbourne (Outer), VIC
Fantastic service, professional and highly recommended.
From the moment we made our enquiry the team at Plum Heating and cooling communication was outstanding the whole way through the process. They gave us all the information we needed to get the best system for our home. Nhan, Nicholas and Jeremy did a superb job installing our cooling, Cleaned up and talked through how to use it. Highly recommended and great product.
1 comment
Plum TeamPlum Heating and Cooling
Thanks Tania for the great feedback!
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Fiona DSouthwest, VIC
Professionalism
I can not thank Shae and Shaun from Plum Heating and Cooling enough. These two workers were very professional when replacing our split system recently. Both men were extremely helpful and went out of their way to talk me through the new app I can use to turn on/off my unit remotely.
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great review Fiona!
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Perfection
I have used Plum heating to install and service heating and cooling units to my home and my two rental properties. Each time they have been very efficient and competitively priced. The staff are easy to deal with and the installers quick and efficient. They even cleaned up all their mess from the job.
I am very happy to recommend them to my friends and family.
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great review Carole!
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Fantastic service from wonderful installers
My replacement unit was installed by Miled and Jim. I can not praise them highly enough. They were efficient, courteous and pleasant. I was very nervous about having strangers in my home but they were great. Thanks for a job well done.
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tom m.
- 2 reviews
Ripoff
Got quoted $2700 for a Mitsubishi 3.5kw Reverse Cycle unit. Ended up getting the same one elsewhere installed for $1835. Absolute ripoff. Search around people. These guys are way overpriced
1 comment
Plum TeamPlum Heating and Cooling
Hi Tom, thank you for your feedback. We have investigated and we cannot locate your details in our system. This price does not match what we quote so there may have been a miscommunication. If you wou... Read more
ld like to discuss further please give us a call. ThanksSimilar opinion? Write a review on ieatwords.com.au!
MarVictoria
A well done Job!
Thank you Plum Heating & Cooling for your excellent service! Good service indeed. Service booked according to our time frame available. Contacted us before arriving, in time, polite, efficient professional tradesmen. Explained well of the job done. I will use Plum Heating & Cooling again.
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Trevormelbourne
- 2 reviews
Very happy with service
The service was done by Miled, who contacted us before arriving and was on time. He was professional, efficient and explained what he had done. Very happy with the service
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great feedback Trevor!
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John MatthewsGreater Melbourne (Metropolitan), VIC
- Verified customer
Excellent service by a well-presented, polite, knowledgable gentleman named Shiva.
Excellent service by a punctual, well-presented, polite, knowledgable and efficient gentleman named Shiva. He provided intelligent explanation as to what he was doing, why he he did it and what to expect from the unit he serviced.
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great feedback John! Shiva is an asset to our company and we appreciate you taking the time to write a good review!
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this was my yearly service
Hi there I have been using plum heating and cooling since they installed my unit in 2008. The service was done by Shiva. He explained what he would be doing. He was friendly and professional. Thank you Plum Heating and Cooling
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great review Val!
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CliveGreater Melbourne (Outer), VIC
- Verified customer
At last back to having a warm cozy home
Our old heater burnt out right in the middle of this extreme last three weeks of cold weather. Plum installed a 5 Star Brivis heater as a change over today which is working well. The touch screen controller is a real plus providing good information on the status of the gas and fan working.
Will update later after a few weeks on the experience.
1 comment
Plum TeamPlum Heating and Cooling
Thanks for the great feedback Clive. We hope you are staying warm and comfy in these cold nights!
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PkchewyGreater Melbourne (Metropolitan), VIC
- 2 reviews
Service Service
The company has been in contact right from the start, and the installation day was that which best suited me
The installers Miled & Jeremy N, arrived on time and were professional in their work and cleaned up any mess they made and after all finished ran through the procedure of how to operate unit, and said if I had any further questions or issues left a number via a fridge magnet, couldn't have been more satisfied, well done boys !!!
1 comment
Plum TeamPlum Heating and Cooling
Thank you for taking the time to give us a great review!
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Plum TeamPlum Heating and Cooling
Thanks for the great review Rik. We appreciate you taking the time to pass on your feedback