PlumbFirst Questions & Answers

Do your Company charge to come out to quote a hot water system replacement?

I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton

Where is the FB page of the young plummer donating part of his liver to his dad in India

Hi Plumbfirst, I had a new hot water system installed by a plumber from you guys (Invoice 113881), and I paid over $2,000 for the job. I was promised that the VBA compliance certificate would be lodged and mailed to me and it's been over 4 months and I have received nothing. Please organize this asap. Thanks
Regards
Henry

I tried to post a review today, and have been waiting for the email verification to 'activate' the review. I have not received an email, and wonder if this is because I am attempting to post a negative review?

When will the HPP members inspection be carried out?

I recently had my hot water service replaced and was charged in excess of $5,000. At the time of installation, I was unwell. Since my recovery, I have received advice from industry sources that this is quite excessive for the work that was completed.
I was told that I would receive a Certificate of Compliance and a detailed invoice showing a breakdown of costs. To date I have not received these. My Invoice Number is 098643 and Project Completion Confirmation is 38719.. The work was completed on 27/6/18. I would really appreciate a response asap. Thank you

Hi, i had a Rheem hot water service installed on 22/5/ 2018 and was told i would recieve my Certificate of Compliance with in 5 days, which i have not yet recieved.My invoice number is 103291.Kind Regards Debby Vaughan. Any help?

Hi, do you do roof gutter repairs? Have a single storey BV home in SE Melb suburbs. Thanks!

Hi
Just bought a unit (solid brick, second storey 1977), and want to update the bathroom before we move in.
Plan to rip out the bath and replace it with a shower, and remove the current shower and replace it with a laundry area. If we strip out all the features and tiles, is your company able to build the shower base, and move the taps etc. to the required places?

My elderly parents called yesterday to get their boiler checked, were told the boiler needs replacing and would cost $2422 plus GST. They ended paying $4954.4. Can you tell me why you would charge them $518 plus GST to supply and install 2 smoke alarms? What is a HPP membership that would cost $140? What is "Split up and Replace RCBO's" that would cost them $1040? What kind of "Ducted Heater Service" would cost them $286? What kind of "Service Shower tips" would cost $198? I'm referring to your Tax Invoice No: A100208.

Hi I haven't received the 2 x cinema tickets have I done the right thing to get them???
Cyanne

Has anyone noticed that Kent seems to always get positive feedback,maybe he needs to teach other workers how it's done

Why does your team not fix the damage they dobefore leaving ?, and why does the office take a message and no one ring back ?. It states in your contract that you do...do you always mislead the honest public ?. Do you realise the power of social media and word of mouth ?. Do you realise how much business you lose when you do the wrong thing by customers who hire you thinking they are getting quality service ?
Are you so arrogant that you just don't care about customer satisfaction ?

I need to contact PlumbFirst via email and they have no email address? Anyone can help?

When do minor toilet repairs turn into a major operation costing almost $2000? It was such a waste of time and money $89 call out fee waiting for a plumber who tried to sell me every conceivable item which was not required. I did not ask for a full inspection of my property. Your plumbers are not ethical tradies, they are salesmen on a high commission! I fixed our toilet problem for $23 in parts and did the job myself. I've showed the written quote to a number of trades people who laughed at it.