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LynGreater Melbourne (Inner), VIC
Perfect plumbing
I rent a property in Coburg and here’s to the boys that came out the last two days! All were very helpful, done a great job! Most of all very very nice to chat with. Highly recommended this company.
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The reviewer stated that an incentive was offered for this review
Great Service
Called the plumbing detectives on Easter Sunday. The plumber turned up assesed the situation and got straight to work. The job was done quickly, he cleaned up the site before leaving and the charge was resonable for a public holiday callout. thanks guys for saving me a whole lot of grief, great work...:)
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PLUMBING D.Plumbing Detectives
Thank you Chris. We are so pleased we resolved your issue's. As an emergency plumbing company, we aim to be onsite as soon as possible and have our customer problems resolved as quickly and efficientl... Read more
y as possible. We look forward to taking care of your future plumbing needs. Kind Regards Ontime Local Plumbing & Electrical Ph 1300 352 559Similar opinion? Write a review on ieatwords.com.au!
Phil CarmodyGreater Melbourne (Outer), VIC
Don't get a leak detection from these people
we have a leaking shower base. The man from Plumbing detectives (we had the fridge magnet) said we needed a leak detection and it would cost $750. I paid $70 deposit. I asked around and found out that it should only cost about $350. Also it was obvious where the leak was coming from. Thus we cancelled the leak detection and lost the $70 deposit. This is just a rip off company. I wonder if they actually have any actual plumbers.
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PLUMBING D.Plumbing Detectives
Hi Phil, I would like to understand your statements a bit better. Please send us an email at [email protected] with a job number and a time we may contact you. These allegations are q... Read more
uite alarming and definitely not aligned with our processes. I look forward to speaking with you. Kind Regards, Mona Ontime Local Plumbing & Electrical Ph 1300 352 559PLUMBING D.Plumbing Detectives
Hi Phil, I'm glad we had a chance to resolve this issue today. In order to receive your deposit you would have to get in contact with our office. I'm truly sorry about this misunderstanding. Your refu... Read more
nd will be getting processed today. Kind Regards, Mona Ontime Local Plumbing & Electrical Ph 1300 352 559Similar opinion? Write a review on ieatwords.com.au!
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Leaking water pipe repaired
Daniel is a very good plumber. I had my leaking pipe repaired excellently at my house and everything was done very professionally. I am very happy about it and will recommend him to anyone.
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PLUMBING D.Plumbing Detectives
Hi Robert. We're glad we were able to help you out quickly and you were pleased with our service. Thanks for sharing your thoughts.
Regards, Mona
Ontime Local Plumbing & Electrical Ph 1300 352 559
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Mary L.Sydney, NSW
Came when they said they would ....
I rang in the morning .They arrived when they said they would. It was a quick job done well and reasonably priced.
He was a very personable and friendly plumber.I would definitely recommend this team.
1 comment
PLUMBING D.Plumbing Detectives
Thank you Mary. As an emergency plumbing company, we strive to always have plumbers on standby who are able to attend your call right away. It is great to hear that you recommend our service.
Regards... Read more
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Really pleaded with new Toilet and tradie Daniel
Daniel did a brilliant job replacing our home toilet and repairing the cistern parts in my Airbnb toilet. He left everything clean and tidy and didnt even crack or break a floor tile. Great tradie
2 comments
PLUMBING D.Plumbing Detectives
Hi Jenny, thank you for your recognition of our service and we appreciate your positive feedback.
We take pride in our works and value our customers.
Regards, Mona
Ontime Local Plumbing & Electrical Ph 1300 352 559
Could someone please come and remove the old toilet and parts. They are boxed in my driveway
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MelSydney, NSW
Perfect!
I called the plumbing detectives around 8PM and had Adam a young nice smelling man arrive to my house within an hour. He took care of my burst pipe and cleaned the mess it had made. I wont hesitate to use Adam again for any plumbing issues in the future. Thanks for leaving a trace of your cologne behind and thanks for cleaning the mess the burst pipe made.
1 comment
PLUMBING D.Plumbing Detectives
Thank you Mel. We are so pleased we resolved your issue. As an emergency plumbing company, we aim to be onsite as soon as possible and have our customer problems resolved as quickly and efficiently as... Read more
possible. We look forward to taking care of your future plumbing needs. Kind Regards, Mona Ontime Local Plumbing & Electrical Ph 1300 352 559Similar opinion? Write a review on ieatwords.com.au!
Outstanding service
Outstanding service.
We had a blockage in our kitchen drainage pipe. Adam was punctual. He was spotted on with his task and carried it out professionally. Definitely use again and recommend it
1 comment
PLUMBING D.Plumbing Detectives
Thank you Henry for this brilliant review. A large proportion of our work comes from customers who have returned due to great service or referred customers. We really appreciate your support with shar... Read more
ing your experience. Kind Regards, Mona Ontime Local Plumbing & Electrical Ph 1300 352 559Similar opinion? Write a review on ieatwords.com.au!
ErnestSydney, NSW
- 4 reviews
Watch out. These people constantly change their business name
I was reluctant to believe all the bad reviews for this company. I wish I had. This company has the most unprofessional people I have ever come across. I wish I could give them 0/10. Avoid it all costs.
FYI: These people are also known as 'on-time local'. It seems they operate under different names. Very murky.
2 comments
PLUMBING D.Plumbing Detectives
Hi Ernest, thank you for your review. I am extremely disappointed to hear about the poor service you have experienced. Are you able to contact me either via Ph 1300352559 or email customerservice@onti... Read more
melocal.com.au to provide me with your job details in order to investigate this matter further. Customer satisfaction is our top priority and we would like a chance to solve your issue. Kind Regards, SalmaHi Salma. You can ask David yourself, the plumber you have in your team. The one who, by the way, lied to us shamelessly.
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Absolute Rip Off
This company is clearly run by people with no morals or business ethics who (we can only assume by our experience and reading the many scathing reviews by other unhappy customers) are out there to rip off their customers. A simple job of replacing old taps with a new all in one tap and mixer (that according to another plumber that came and fixed the holes left from the removal of the original taps one can purchase for around $40.00 from Bunnings) that in total took less than 45 minutes after I had already switched off the mains water supply and...Read more
they have charged me over $1000.00. Multiple business names, my credit card being charged for an amount I DID NOT authorise, no one responding to the more than 10 phone calls and messages I have left asking for someone to please deal with my complaint, and misleading websites claiming that they are a 'Local' plumber in our area. Absolutely unacceptable. We are lodging a complaint with Fair Trade & the ACCC.Similar opinion? Write a review on ieatwords.com.au!
NicolaSydney, NSW
- 2 reviews
Efficient and friendly service
Our job was carried out very quickly with queries covered off effectively throughout the process. Our plumber was very friendly and mindful of mess, which was very welcome. I would highly recommend.
1 comment
PLUMBING D.Plumbing Detectives
Thank you Nicole. A large proportion of our work comes from customers who have returned due to great service or referred customers. We really appreciate your positive review and hope to be in your service for the future. Kind Regards, Salma
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PaulaGreater Melbourne (Outer), VIC
Also known as On Time Local
So to start with the company name is not the same as the name advertised in my letter box.
On Time Local they are also called Back in July my hot water exploded on a Saturday and I thought sure why not give this company ago, they were proactive enough to put advertising in my letter box. What an absolute disaster.
First they were late, then they said I could not take the afternoon to think about my possible purchase (as I thought the quote was highly), telling me, If decision not made today it will take another week to get someone. So yes I g...Read more
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Don't use.
I needed a simple drain unblock..
Quoted me $529 and if I didn't accept I would have to pay $95 call out..
I accepted and advised I will be taking the matter further... On time local.
Was there 40 mins.
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PLUMBING D.Plumbing Detectives
Hi Dennis, at On Time Local we aim to provide all our customers with 100% customer satisfaction. In order to better our service please contact me on Ph 1300 352 559 or email customerservice@ontimeloca... Read more
l.com.au to discuss this matter further. Kind Regards, SalmaSimilar opinion? Write a review on ieatwords.com.au!
RosemaryGreater Melbourne (Outer), VIC
No reply to emails.
Definitely no response to emails sent stating work number. They have the money and dont give a toss. Consumer Affairs notified, who then called back. Very interested in details. We Been done and accept our stupidity, I just dont want elderly pensioners being preyed upon.
2 comments
PLUMBING D.Plumbing Detectives
Hi Rosemary, Thank you for taking time to provide us with valued feedback can you please give me the job number for the work you are referring to? I am disappointed to hear of your experience and woul... Read more
d like the opportunity to look further into this if you could please call us on 1300 352 559 and ask for the Customer Service ManagerYou were sent emails with job/account numbers. Check post from Rosemary H (also me) that gives further details, citing amounts and work done. Check your emails dated 11 October 2022.
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Rip off
The stand pipe and tap near the water meter blew. We stupidly grabbed a fridge magnet and rang this mob. Ended up costing $195 callout and $556 for a standpipe & tap and less than 30 minutes of labour. $751 later we have learned our lesson. Never again. Operating under On Time Local. Phone numbers are the same.
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PLUMBING D.Plumbing Detectives
Dear Rosemary, It sounds like you may have needed a Plumber outside of the normal business hours timeframe, could you please provide me with a job number so I can look into this job further? and ensur... Read more
e that we did everything possible to ensure that you received the same high level of professional service that we strive to provide all of our valued customers with please feel free to email us on [email protected] or call us on 1300 352 559 and ask for the Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
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Professional help is at hand.
Skilled and Professional plumber (Adam) who went out of his way, took care with his work, cleaned up after and rubbish away. All after hours too! Won’t hesitate to use company again.
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PLUMBING D.Plumbing Detectives
Hi there Happy Customer, Thank you for your wonderful feedback! Adam certainly is a favourite with our customers and I am pleased that you have had the chance to experience first had why this is the c... Read more
ase as with all of our employees their aim is to leave all of our customers exactly that a "Happy Customer" Could you please provide a job number I will be passing this feedback on to Adam's Manager. our email address is [email protected] We look forward to being of service to you again in the future!Similar opinion? Write a review on ieatwords.com.au!
Melbournian
- 2 reviews
STAY AWAY
Avoid like a plague! They are dodgy and lying. They operate under numerous different names and aliases. They charge both the consumer and the insurance company yet they don't do anything. There was a gas leak, use people's sense of urgency to trick them into believing them. They quoted a huge amount to replace all the pipes! Once our senses got back, we contacted RACV instead and they came and fixed the issue which had nothing to do with the pipes! Stay away!
1 comment
PLUMBING D.Plumbing Detectives
Dear Melbounian, Thank you for taking time to provide feedback.... I am rather concerned by your review Gas Leaks are serious and depending on the age and type of pipes a repair of just that small sec... Read more
tion may not have been an option all of our work comes with a mandatory Certificate of Compliance that we lodge against our Licence we take this very seriously and would always discuss all options with you our valued customer, If you feel this is not the case please provide me with the job number so I look into this further. Also can you please provide the proof where we have charged the insurance company as we don't deal with third parties and if you have found this to be the case further action will be taken as it goes against company policy. I am truly sorry that you have had a less than wonderful experience with our company please either contact us via email [email protected] or call us on 1300 352 559 and ask for the Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
AhmadSydney, NSW
Rip Off Thieves
The Plumbing Detectives are just ripping off customers. I call them to fix my drain and they just say it will cost 9,000 to fix. Then I called another plumbing company for a second opinion. A Service Today Plumber came to fix it and said it just needs the water jetting and fixed for cheap.
1 comment
PLUMBING D.Plumbing Detectives
Dear Ahmad. We are so sorry to hear you are unhappy with the outcome of our quote. Unfortunately, I have been unable to identify the job you are referring to by the information you have provided. We h... Read more
ave no records of a plumbing job quoted $9,000 with the name Ahmad. As customer satisfaction is an integral part of our business, could you please call or send a email to PH 1300 352 559 or EM: [email protected] to discuss this matter further. Kind Regards SalmaSimilar opinion? Write a review on ieatwords.com.au!
Sara D.Sydney Surrounds, NSW
Scammers
Just run! Also note their ABN has a number of companies under it - On Time Local being one of them. Complete rip off and zero moral code. They were prepared to charge me close to $10k for a completely unnecessary job, got it fixed for $600...
1 comment
PLUMBING D.Plumbing Detectives
Dear Sara, Thank you for taking time to provide feedback I would like the opportunity to please look into this further as what you have said in your review is not inline with the company standards can... Read more
you please provide a job number? There is a difference between a short term & long term repair/fix and I want to ensure that you received all possible solutions to enable you to make an informed decision 10k for a completely unnecessary job is alarming please contact us via email [email protected] or via ph 1300 352 559 and ask for the Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
AndreasGreater Melbourne (Metropolitan), VIC
Gas leak turns into complete gas refit.
We had a gas leak that was traced to the vicinity of old galvanised pipes within a slab. Required a full refit with new copper piping in a double brick house. The team worked on the next days, Friday and Saturday to get the job done. Mustafa, Mitch and Matteo were very professional and courteous. The job was completed thoroughly and we are very happy with the end result.
1 comment
PLUMBING D.Plumbing Detectives
Thank you Andreas.
We are so pleased we resolved your issues. We pride ourselves on the knowledge and expertise our plumbers have, our plumbers are extremely proactive to ensure long term solutions a... Read more
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Questions & Answers
Coleasked
Is everyone in this place called Adam or does he just have lots of friends?
15 answers
I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,
I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!
I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.
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PLUMBING D.Plumbing Detectives
Hi Lyn, thank you for your recognition of our service and we appreciate your positive feedback.
to deal with. Regards, Ontime Local Plumbing & Electrical Ph 1300 352 559We take pride in our works and value our customers.
Our tradesmen have all said you were also a pleasure... Read more