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Reviews

(134)
(8)
(1)
(0)
(5)
  • Product Quality
    4.9 (58)
  • Return Claim MadeYes (1) · No (74)
  • Warranty Claim MadeYes (2) · No (72)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    5.0 (75)


Excellent customer service

published

When we entered the Fyshwick store we were approached by Josie she was very helpful and showed us the furniture we were looking for, explaining everything thoroughly from maintaining it to warranty. Josie provided us with some very useful information and was always able to answer any of our questions, she made the whole experience of purchasing our suite a pleasure. With service like that I would recommend the store to friends and family.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick.
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Efficiency in Customer Service

published

Tash at Fyshwick store gave me great service. She explained the warranty provisions clearly and the arrangements she made for delivery of the product (electric recliner chairs) were clearly spelt out. The store has arranged the stock very well such that whatever one wants is easily found.



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Malteser

MalteserCanberra 2600, ACT

Excellent customer service

published

The store was set out well and had a good range of furniture. Chris provided excellent service and really knew his products. He gave me a quote for the pieces I was interested in and followed up with a written quote which he emailed to me. When I returned to the shop to complete my purchase, Natasha also provided excellent service and thoroughly explained the terms and conditions of my purchase. All staff were very friendly. I would definitely recommend Plush Furniture for lounge suites.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick ACT
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tony

TonyBonner 2914, ACT

Outstanding Service

published

I was at the Fyshwick store to buy a product and Tash from the store provided an outstanding service. Tash answered all my questions and she also provided some valuable information that really helped me in making a decision on which product to buy from the store. I was really impressed with the service that she provided and I am very happy with the product that I bought from the store.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Wonderful service

published

The staff at the Fyshwick store, particularly Amber, were very friendly, helpful and informative. They answered all our questions and nothing was too much trouble. It was a real pleasure doing business with them. We have just ordered our sofa and I feel confident that it will be well made and that the quality of the leather will also be good. Its reassuring to have the 10 year pro-rata warranty on all parts of the sofa and the 'change of heart' option for the first three days as well. Thanks to Amber and the team!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love it!

published

Tash at the Fyshwick store was brilliant and so patient - thanks Tash. I was back and forth over the weeks and when Tash wasn't there the others were great too. I've bought two different sofas from Plus Fyshwick in the past year and both times the service has been wonderful and the product quality top class. Really well set out store with printed information at each sofa with price so you can wander at your leisure. Then the staff's knowledge and helpfulness followed through. Plush sales are great.
Thank you Plush - love your store; Tash and colleagues - love your work.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick, ACT
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Liz S.

Liz S.Garran 2605, ACT

Great service

published

I have just ordered a 2.5 electric Dover sofa. Amber was very professional and patient as we took our time to make our choice. I will be recommending Amber at Plush Fyshwick to my friends when they want a new lounge.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick ACT
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Karen

KarenCanberra Central 2601, ACT

Chris was amazing

published

Today we bought new lounges at the Fyshwick store. Chris was very knowledgeable and it was a pleasure to deal with. When I got home and rang to change our order Chris made the changes, followed through and wonderful. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Karen

Karen

  • 3 reviews

Just love our plush Sofas !!!

published

Having purchased previously from Plush, I had no hesitation in purchasing another sofa from them. Tash, Josie and Chris couldn't have been more helpful, professional and friendly. The store is gorgeous, range is great and quality is excellent. Always a lovely experience to shop at Plush Fyshwick. Keep up your wonderful service, it is very much appreciated. Kind regards Karen.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Fyshwick.
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rada

RadaAustralian Capital Territory

Purchased the Brentwood 2 & 3 seater and arm chair

published

I dealt with Chris. He was very patient and was able to assist me pick the most comfortable couch that will support my lumber. He know the products well and was very helpful. Will deal with him again. Thanks Chris!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Karen H

Karen HGilmore 2905, ACT

Thanks for your patience and professionalism

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFyshwick ACT
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

Went into the store a couple of times before making a choice. All the staff were great at offering help and also leaving you to test as long as you wanted. Thanks especially to Tash for helping me with my purchase, so helpful!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great value -- wonderful service

published

Many thanks to Tash at the Fyshwick store. Found the perfect sofa and more than perfect service. Highly recommend a visit if you're in the market for a well-made stylish sofa at good value.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationfyshwick ACT
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Very helpful

published

I went into the store several times before making a choice. Each time the staff were friendly helpful and informative without doing a hard sell.
Tash was particularly helpful. Can’t wait to take delivery of a beautiful leather swivel chair!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing! We are pleased hearing of Natasha's assistance and will be sure to pass your kind words on.

Warm regards,
Plush Think Sofas

sue hall

sue hallCanberra 2600, ACT

Amazing Service

published

The moment we walked into the store I was greeted by a young man with the most impeccable manners. Found the lounge we wanted and then we met Tash we were blown away by her, she was so helpful went above and and beyond. Great work guys Fantastic Customer Service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Stuart and Emma

Stuart and EmmaSouth-Eastern Region, NSW

  • Verified customer

Excellent service and we never felt pressured to buy

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationACT, Fyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

MattF

MattFCanberra Central 2602, ACT

  • 2 reviews
  • Verified customer

Fantastic service and product

published

Service was great, Tash was very helpful and friendly, and they had the only sofa in all of the ACT that suited our space. It took a few months from order to delivery but it was worth the wait. It is super comfy and the quality looks and feels excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

We ordered a lounge today from Plush at Fyshwick. We had undertaken some research on line before we arrived. However, all of our questions were answered by Amber and she helped us to decide on a lounge, our fabric and the configuration. Amber is clearly very experienced and she quickly determined our needs and helped us to make decisions with helpful and directed information. She is one of the best retail assistants I have ever met. It was really nice that she said that she enjoyed helping us decide what she wanted. A very genuine and helpful person.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
2 comments

*what we wanted

Plush Furniture
Plush Sofas A.Plush Furniture

Karen

KarenCanberra Central 2601, ACT

Great service

published

We received excellent customer service from Tash. I would recommend contacting Tash if you’re looking to purchase a new lounge. Tash is approachable, knowledgeable and very friendly. We are very happy with the lounge purchased.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Very Helpful and Friendly

published

During our visit to the Fyshwick store today Chris was extremely knowledgeable, helpful and made our experience very pleasant. He was able to help us with all our questions and made our decision to purchase a new sofa from Plush and easy one. His effort to keep our kids entertained really helped too!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick, ACT
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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