Excellent customer service
When we entered the Fyshwick store we were approached by Josie she was very helpful and showed us the furniture we were looking for, explaining everything thoroughly from maintaining it to warranty. Josie provided us with some very useful information and was always able to answer any of our questions, she made the whole experience of purchasing our suite a pleasure. With service like that I would recommend the store to friends and family.
1 comment
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Efficiency in Customer Service
Tash at Fyshwick store gave me great service. She explained the warranty provisions clearly and the arrangements she made for delivery of the product (electric recliner chairs) were clearly spelt out. The store has arranged the stock very well such that whatever one wants is easily found.
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Thank you for sharing your great feedback on your Plush experience. It is great to hear that Natasha was more than happy to assist you throughout your sofa selection process. ... Read more
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MalteserCanberra 2600, ACT
Excellent customer service
The store was set out well and had a good range of furniture. Chris provided excellent service and really knew his products. He gave me a quote for the pieces I was interested in and followed up with a written quote which he emailed to me. When I returned to the shop to complete my purchase, Natasha also provided excellent service and thoroughly explained the terms and conditions of my purchase. All staff were very friendly. I would definitely recommend Plush Furniture for lounge suites.
1 comment
Plush Sofas A.Plush Furniture
Hi Malteser,
It is great hearing of your wonderful Fyshwick experience. We look forward to passing your appreciation on to Christopher, Natasha and the team. Thank you for your recommendation!... Read more
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TonyBonner 2914, ACT
Outstanding Service
I was at the Fyshwick store to buy a product and Tash from the store provided an outstanding service. Tash answered all my questions and she also provided some valuable information that really helped me in making a decision on which product to buy from the store. I was really impressed with the service that she provided and I am very happy with the product that I bought from the store.
1 comment
Plush Sofas A.Plush Furniture
Hi Tony,
Thank you for sharing such great feedback on your Plush experience. It is great to hear of Natasha's invaluable assistance in your decision-making process. We are happy that you are pleased ... Read more
with your purchase and looking forward to your delivery.Similar opinion? Write a review on ieatwords.com.au!
Wonderful service
The staff at the Fyshwick store, particularly Amber, were very friendly, helpful and informative. They answered all our questions and nothing was too much trouble. It was a real pleasure doing business with them. We have just ordered our sofa and I feel confident that it will be well made and that the quality of the leather will also be good. Its reassuring to have the 10 year pro-rata warranty on all parts of the sofa and the 'change of heart' option for the first three days as well. Thanks to Amber and the team!
1 comment
Plush Sofas A.Plush Furniture
Hi EDW,
Thank you for sharing! ... Read more
We are glad to hear you can't wait to receive delivery. We look forward some stunning snaps of your new sofa on our Instagram page @Plush_think_sofas. Hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Love it!
Tash at the Fyshwick store was brilliant and so patient - thanks Tash. I was back and forth over the weeks and when Tash wasn't there the others were great too. I've bought two different sofas from Plus Fyshwick in the past year and both times the service has been wonderful and the product quality top class. Really well set out store with printed information at each sofa with price so you can wander at your leisure. Then the staff's knowledge and helpfulness followed through. Plush sales are great.
Thank you Plush - love your store; Tash and colleagues - love your work.
1 comment
Plush Sofas A.Plush Furniture
Hi Julie,
Thank you for sharing your feedback with us. It is wonderful to hear that we have once again exceeded your expectations. We look forward to your next visit and hope you enjoy!... Read more
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Liz S.Garran 2605, ACT
Great service
I have just ordered a 2.5 electric Dover sofa. Amber was very professional and patient as we took our time to make our choice. I will be recommending Amber at Plush Fyshwick to my friends when they want a new lounge.
1 comment
Plush Sofas A.Plush Furniture
Hi Liz,
Thank you for sharing! Wonderful to hear you took your time with such an important purchase. We hope you enjoy. ... Read more
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KarenCanberra Central 2601, ACT
Chris was amazing
Today we bought new lounges at the Fyshwick store. Chris was very knowledgeable and it was a pleasure to deal with. When I got home and rang to change our order Chris made the changes, followed through and wonderful. Thank you.
1 comment
Plush Sofas A.Plush Furniture
Hi Karen,
We are so pleased to hear that you received amazing service from Chris. We will pass your appreciation onto the team. Many Thanks!... Read more
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Karen
- 3 reviews
Just love our plush Sofas !!!
Having purchased previously from Plush, I had no hesitation in purchasing another sofa from them. Tash, Josie and Chris couldn't have been more helpful, professional and friendly. The store is gorgeous, range is great and quality is excellent. Always a lovely experience to shop at Plush Fyshwick. Keep up your wonderful service, it is very much appreciated. Kind regards Karen.
1 comment
Plush Sofas A.Plush Furniture
Hi Karen,
Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with Natasha, Josie and Chris. It is so great to hear that you are looking forward to receive delivery. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
RadaAustralian Capital Territory
Purchased the Brentwood 2 & 3 seater and arm chair
I dealt with Chris. He was very patient and was able to assist me pick the most comfortable couch that will support my lumber. He know the products well and was very helpful. Will deal with him again. Thanks Chris!
1 comment
Plush Sofas A.Plush Furniture
Hi Rada,
We are so pleased to read of the service you received from Christopher at our Plush Fyshwick Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.... Read more
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Karen HGilmore 2905, ACT
Thanks for your patience and professionalism
I started researching couches in November 2022 and was drawn to Plush because the TV marketing appealed to our family and the 50% off sales made the prices affordable. Tash was my first contact and although she knew I was just on an information gathering visit she provided all the answers to my questions and was patient and kind. I visited again 26 January with my husband to make a selection, and ended up being interested in the exact opposite of what we originally thought we wanted. We were confused but Tash said her job was to take out the co...Read more
nfusion. That was very encouraging and made me feel at ease. We returned on 27 January to make our final decision on styles and fabrics and to make our purchase. Tash was very helpful and knowledgeable and had remembered me from my previous two visits. She gave us all the time we needed to make our decision and was available to answer our many questions. She was friendly to deal with and not pushy at all, and definitely took out the confusion for us. I felt very comfortable dealing with her for our purchase. We plan to make another purchase later in the year and will return to Plush and Tash. I think Tash understands that not all customers buy on the first visit, and she treated me with value on my first interaction even though she knew I wouldn't be buying that day. What a great investment of her time because that friendliness and respect is why I returned to make my purchase.1 comment
Plush Sofas A.Plush Furniture
Hi Karen,
Welcome to the Plush Family! ... Read more
Wonderful hearing you found the perfect fit for you home. We understand purchasing a new staple piece can be a frustrating experience and are glad to hear of the calm ambience of our Fyshwick Showroom. We are sure Natasha will appreciate your feedback. Hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great service
Went into the store a couple of times before making a choice. All the staff were great at offering help and also leaving you to test as long as you wanted. Thanks especially to Tash for helping me with my purchase, so helpful!
1 comment
Plush Sofas A.Plush Furniture
Hi Mon,
We are so pleased to hear that you received great service from Natasha. We will pass your appreciation onto her. Thanks for sharing!... Read more
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Great value -- wonderful service
Many thanks to Tash at the Fyshwick store. Found the perfect sofa and more than perfect service. Highly recommend a visit if you're in the market for a well-made stylish sofa at good value.
1 comment
Plush Sofas A.Plush Furniture
Hi Victoria,
Wonderful hearing your feedback on Plush! We are glad to hear of our team's perfect service and that you found your perfect sofa. Enjoy!... Read more
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Very helpful
I went into the store several times before making a choice. Each time the staff were friendly helpful and informative without doing a hard sell.
Tash was particularly helpful. Can’t wait to take delivery of a beautiful leather swivel chair!
1 comment
Plush Sofas A.Plush Furniture
Thank you for sharing! We are pleased hearing of Natasha's assistance and will be sure to pass your kind words on.
Warm regards,
Plush Think Sofas
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sue hallCanberra 2600, ACT
Amazing Service
The moment we walked into the store I was greeted by a young man with the most impeccable manners. Found the lounge we wanted and then we met Tash we were blown away by her, she was so helpful went above and and beyond. Great work guys Fantastic Customer Service.
1 comment
Plush Sofas A.Plush Furniture
Hi Sue,
Thank you for the feedback - hope you adore your stunning new Plush Sofa! We will be sure to pass on your kind words. ... Read more
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Stuart and EmmaSouth-Eastern Region, NSW
- Verified customer
Excellent service and we never felt pressured to buy
I'm a wheelchair user and needed time to try out various recliners to find out what was comfortable for me not just the moment I sat on them but ten minutes later as well because I have a bad back and OA in my hips. Pain can take time to creep up on me.
Josie helped us out and was amazingly patient as we tried and tried almost all reclining sofas until we thought we had found one that worked for us. We didn't want to make a decision immediately. We needed to go home and work out what combination of seats would work in our sitting room. Josie...Read more
was fine with that, writing out estimates for several combinations so we knew how much we'd be spending and the following day completely understood when we wanted to just sit for more than a few minutes on the sofa to be completely sure it was comfortable for both of us. In the end, we actually purchased the same sofa but in a totally different combination. Again, Josie was brilliant in helping us out. The delivery guys were excellent and arrived in their allotted time, didn't complain with us living rurally or up a dirt road. They even took away all of the plastic that the sofas and chair were wrapped in. Now to the electric reclining sofas. They are great. They are just as comfortable as hoped for, and the combination is exactly what we were after. I hadn't realised when we bought them, but they even include USB3 (fast charging) charging for each seat which is great. The power cables for the sofas are also extra long which helps us out considerably. We had an excellent service start to finish, thank you.1 comment
Plush Sofas A.Plush Furniture
Hi Stuart & Emma,
Welcome to the Plush Family! ... Read more
You have truly made our day with your glowing review of your overall Plush experience. It is wonderful hearing that Josephine was more than happy helping find the perfect recliners for you both. We understand the perfect recliner is important and are glad you can now enjoy. We will be sure to pass your feedback on to the Fyshwick and Delivery Teams. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
MattFCanberra Central 2602, ACT
- 2 reviews
- Verified customer
Fantastic service and product
Service was great, Tash was very helpful and friendly, and they had the only sofa in all of the ACT that suited our space. It took a few months from order to delivery but it was worth the wait. It is super comfy and the quality looks and feels excellent.
1 comment
Plush Sofas A.Plush Furniture
Hi Matt,
Glad to hear that you are loving your new sofa! The perfect fit takes time to be hand-crafted but in the end is well worth the wait. We really appreciate your feedback and look forward to sharing with Gaby and the team. ... Read more
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Great service
We ordered a lounge today from Plush at Fyshwick. We had undertaken some research on line before we arrived. However, all of our questions were answered by Amber and she helped us to decide on a lounge, our fabric and the configuration. Amber is clearly very experienced and she quickly determined our needs and helped us to make decisions with helpful and directed information. She is one of the best retail assistants I have ever met. It was really nice that she said that she enjoyed helping us decide what she wanted. A very genuine and helpful person.
2 comments
*what we wanted
Plush Sofas A.Plush Furniture
Hi Wayne,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear that Amber from our Plush Fyshwick Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
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KarenCanberra Central 2601, ACT
Great service
We received excellent customer service from Tash. I would recommend contacting Tash if you’re looking to purchase a new lounge. Tash is approachable, knowledgeable and very friendly. We are very happy with the lounge purchased.
1 comment
Plush Sofas A.Plush Furniture
Hi Karen,
It is great hearing of Tash's excellent customer service upon your Fyshwick Showroom visit. We will be sure to pass your appreciation on to her and the team. Thank you for your recommendation!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Very Helpful and Friendly
During our visit to the Fyshwick store today Chris was extremely knowledgeable, helpful and made our experience very pleasant. He was able to help us with all our questions and made our decision to purchase a new sofa from Plush and easy one. His effort to keep our kids entertained really helped too!
1 comment
Plush Sofas A.Plush Furniture
Hi Scott,
Wonderful to hear it was a family outing at our Plush Fyshwick Showroom. We understand it can be a stressful experience so are glad to hear Chris was a hit with the whole family. ... Read more
We hope your movie nights are even more magical on your new sofa. Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi Mary,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear that Josephine from our Plush Fyshwick Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
Warm regards, Plush Think Sofas