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Reviews

(1,364)
(68)
(14)
(10)
(49)
  • Product Quality
    4.8 (313)
  • Return Claim MadeYes (6) · No (393)
  • Warranty Claim MadeYes (24) · No (374)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    4.9 (397)


Michelle

MichelleSouth East Queensland, QLD

genuine friendly helpful service

published

I have had two separate occasions when I've purchased from this store and both times Meryl has been very happy to help with suggestions and service. Very happy with the products, a wonderful experience and would use this store again for any further purchases.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley
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Amanda Tipene

Amanda TipeneSouth East Queensland, QLD

Great customer service

published

Chrystal was great she had a fantastic knowledge of all the lounge suites helped us throughout the store..
Great customer service. Now we are waiting for our product to arrive very excited.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan Qld
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Jane Clancy

Jane ClancySouth East Queensland, QLD

  • 3 reviews

Thanks Cam

published

We walked into Plush at Bundall after visiting many other furniture stores and were greeted by Cam. We have a long and skinny TV room that we were struggling to find a suitable couch for but Cam showed us a few options and helped us work out which would fit the room and our family best. Then we got to choose our fabric and were lucky enough that there was a couch covered in the one we liked so we could see the finished product (I'm not very good at visualizing how a sample will look on a larger scale). We can't wait for the couches to arrive



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall, Qld
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Irene

IreneNorth Queensland, QLD

Happy with service i received from sales person jessica

published

I popped into the store yesterday 23rd feb and was greeted by jesse who was very patient with me when i first walked in she was helpful with her product knowledge and nothing seemed to be a problem for her . Jesse had answers for every question I asked her and she would explain until I understood. Very happy with jesse at plush and will highly recommend them to anyone who is looking to buy your furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Townsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent customer service

published

We visited the Townsville store and were greeted warmly by Amanda. She was knowledgeable and respectful when answering my questions about how Plush source their leather and feathers, which I really appreciated. She was very helpful and patient while we considered the different styles and changed our minds over and over! We ended up with a sofa that we're very happy with and two armchairs (yet to be delivered).
The store itself was really well laid out and easy to view the wide range of products available for sale. Highly recommend visiting the Townsville store and having a chat to Amanda.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great showroom and friendly service

published

Amy from Fortitude Valley store was very friendly and helpful with our enquiries. She very efficiently provided quotes with an instant email of these. The email had very straight prompts in terms of proceeding with a purchase which we did.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Melissa McD

Melissa McDNorth Queensland, QLD

Amazing Service Amanda!

published

Amanda welcomed my husband and I into the store with a warm beautiful smile on an unusually cool Townsville day. Amanda has excellent product knowledge and was able to directed us to the product we were after straight away. We needed a sofa bed which would be easy to set up but needed the perfect fabric to suit our new rumpus room. Amanda’s advice was valuable even letting us take samples home to colour match. Thanks Amanda - we would definitely make sure we came to you for our next purchase!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Olga

OlgaSouth East Queensland, QLD

  • 2 reviews

Great customer service

published

- Nice open store, with a lot of floor space to move easily around.
- Great quality furniture
- Huge selection of customisable options to suit your own specific taste
- Amazing customer service, exceeded all expectations
- Great communication in person and via phone and email

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Logan Super Centre
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Exceptional service and product!

published

Amazing service at the Logan store & by Jerlene! I felt valued and important as a customer. I received my sofa 6 weeks before estimated delivery. Love my new plush sofa!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Haold

HaoldSouth East Queensland, QLD

  • 7 reviews

Exceptional Service

published

As we walked into your Bundall store we received an excellent welcome and smile from Hanna. She immediately understood our requirements and took us straight to the recliner chair we would need.Hanna was so patient and caring and showed us so many swatches advising us along the way.She gave us as much time as we needed . Hanna is an asset for your firm and such a pleasure to deal with her. THANK YOU SO MUCH HANNA.
Regards
Harold and Avril
Can’t wait for the chairs to arrive

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Bundall
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love my lounge & accent chair

published

We have bought a leather lounge & accent chair. The quality is great! Our lounge needed a slight repair & was fixed no problem! Amy from the Fortitude Valley store is always so helpful when purchasing & after sale service. She makes shopping there a pleasure!

Customer Service
Product Quality
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Troy Townsend

Troy TownsendNorth Queensland, QLD

Jesse sure is a sofa specialist! Terrific service and knowledge

published

My wife and I visited the store twice over the weekend and received excellent attention and patience from their sales consultant Jesse. She knew absolutely everything about the products. Thank you, we will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

DLS

DLSSouth East Queensland, QLD

Great service from Judith at Aspley store

published

We received excellent service from Judith at Plush Aspley. She was very knowledgeable about the products and helpful with colour & style selections. Nothing was too much trouble. Very excited about our new Duchess chair and ottomans.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Tan

TanSouth East Queensland, QLD

Brilliant Service from Kassiah

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan - Brisbane
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Gill

GillSouth East Queensland, QLD

  • 2 reviews

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
ivojock

ivojockNorth Queensland, QLD

Excellent Customer Service

published

Claire was extremely good to deal with and very polite. She met all our needs and provided outstanding customer service. We would have no hesitation in recommending Plush Townsville to our friends in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sam B.

Sam B.South East Queensland, QLD

Love them so much. My dream sofa and coach.

published

We dropped in on Sunday 16/02/20 at Aspley showroom to look around. We met lovely Judith with professional advices and excellent customer service. We ended up buying some furniture and are quite happy with the deal as well as big help from show ground staff. Thank you so much Judith and Aspley Plush team for your great work.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley, QLD
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Plush

PlushSouth East Queensland, QLD

Finally found the Perfect Sofa at Plush

published

Found it "The Dion" (with the ottoman) is extremely comfortable for us and will blend perfectly into the living room of our new home. The experience we enjoyed at the Logan store was a great. Florent 'the manager' is a very friendly, happy and professional guy to deal with showing us all the options and important information we needed with no pressure. His assistants also friendly and helpful when we had a question or two. I think we will be back when we need a full lounge suite for our media room
Thanks Florent

Product Appearance As advertised
Store LocationLogan
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Kerri

Kerri

  • 2 reviews

Exceptional service

published

Florent at the Logan store was so helpful and could not do enough to help with getting a sofa that fitted into our space. We received a great price for a great sofa. Can't wait for it to arrive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Superb Service

published

Florent was exceptionally good at walking us through all the options...nothing was too much trouble. Very friendly but not pushy or overbearing. We were very happy with the design we finally settled on...it was the only sofa we found, after much hunting, that suited our needs. Very positive experience so far - can't wait to receive it and see it in our home! Thanks for the outstanding service!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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