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Reviews

5.0

355 reviews
5
(344)
4
(8)
3
(2)
2
(0)
1
(1)
  • Product Quality
    4.9 (136)
  • Return Claim MadeYes (1) · No (184)
  • Warranty Claim MadeYes (3) · No (179)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    5.0 (181)
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Excellent customer service & product!

published

I walked into the store, told Florent what I was looking for (after multiple hours of searching and starting to feel despondent) and he took me directly to two items in store. I bought the second one! He was friendly, informative & gave me plenty of time to consider my options. I went back the next day to collect. They are a great team at Logan.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Logan Super Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Amanda

AmandaSouth East Queensland, QLD

Exceptional Customer Service

published

What an amazing team at Logan !! I had the best experience In choosing a new Sofa today and found the perfect Sofa:) . Both Jerlene and Florent listened to all that I said was important to me an worked together with me to come up with some great options . Length of area, style of sofa like (wide cushion) . I would highly recommend anyone who is in the market for a new sofa to pop into PLUSH Logan . I can’t thank them enough . THANKYOU Team Logan x



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
davo

davo

  • 2 reviews

service is 5 star

published

We weren"t intending to buy a sofa as were still researching them. Went to the Logan store and was assisted by Florent. Florent explained all about the product and care package, also was happy to let us go away and think about it before we went back and purchased. The delivery was spot on to what he said and the delivery guys were very informative. They made sure I was happy before they left. Have been using the couch for a couple of weeks now and am super happy with it. Will be going back to visit Florent again as we need another couch. As far as customer service goes Florent is an asset to Plush. Now its up to the Plush brand to prove its worth with a durable product, will update this review in 12 months for the product review.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan Supercentral
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Lloyd S.

Lloyd S.South East Queensland, QLD

Can not fault the service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
sharareh m.

sharareh m.South East Queensland, QLD

Great team at Logan

published

Purchased some couches from Plush Logan and the team specially Chrystal was absolutely amazing. Very knowledgable. followed up after we left the store and was very helpful. Highly recommended the team at Logan.

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

So excited for my new couch!

published

Florent at logan is knowledgeable, helpful and found exactly what I wanted. It was hassle free. Kessiah was also super lovely and helpful. I came in on my mums recommendation as she bought a new couch there and had great service too! Will totally be back and will tell everyone to go there too! Thanks so much team!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Katy W.

Katy W.South East Queensland, QLD

Fantastic service

published

Super happy with the service I received today from Florent at the Logan store. Got exactly what I needed, very knowledgeable on my options and happy to help. Made a sizeable purchase and very comfortable with my decision, now just got to wait for it to come

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Best plush store I visited!

published

My experience with the Logan store has been very good! Chrystal helped me to find the right choice of my dream Sofa! Thanks again :)!!! Looking forward buying more Plush furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service from Florent

published

Florent gave us great customer service and was very helpful in showing us a variety of different options for leather or fabric sofas. He provided us with all the information we needed whilst not making us feel under pressure to make a purchase quickly. The showroom offered a friendly atmosphere with many different styles to see and a great selection of fabric and leather. We were also able to take leather samples home to ensure it was exactly the colour we wanted. We have not received our sofas yet and were well informed as to expected delivery timeframe and feel confident they will look great. Plush offered a home delivery and set up service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
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1 comment
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Plush Sofas A.Plush Furniture
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Great price and excellent customer service

published

I received excellent customer service from Florent - helpful and informative but he was also willing to leave me to think things over if necessary. He also gave me tailored advice based on the layout and design of my apartment, which as a first home buyer (and first time sofa buyer) was extremely useful, not to mention the amazing deal I received straight up. I was very happy with my purchase and would definitely return for my next sofa/recommend to others.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing staff and furniture

published

-How big and open the store is to find just the right furniture.
-i haven’t received the product yet but the service by Chrystal is amazing and she explained the description about the product well.She also updated me every detail before the delivery arrived.
-Great Quality of leather and a huge range of different options to suit your style.
-I didn’t need to assemble the sofa but it would be tricky to assemble together.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush furniture Logan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Florent for the Win

published

Florent the showroom manager in Logan did an amazing job of helping me purchase my new couch.
He knew exactly what u was after and then proceeded to show me an exceptional bargain. He was very helpful and explained all the extra options.
He did a fantastic job! And I’m very happy with the purchase I have made

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Logan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Clyde R.

Clyde R.South East Queensland, QLD

Fantastic buying experience thanks to Florent

published

My partner and I just purchased the Hudson modular from Florent at Plush Furniture in Logan. As somebody with a long history in customer service, I was extremely appreciative of Florent's efficient, knowledgable and friendly service. It seems Plush have an excellent customer service model and it really does show. Florent gave us the best possible price straight away, then let us take the time to make the decision ourselves. He offered his honest advice while actually listening to what we wanted. Thanks for a really positive experience and we'll be back to purchase more in the future.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Brett

BrettSouth East Queensland, QLD

Florent was the man - professional, pleasant to deal with and hooked up a great deal

published

Plenty of variety on the showroom floor, store layout was pleasant with plenty of options!

We were stoked to choose a modular configuration and fabric and have it backed by a great warranty.

It was Florent, our salesman’s birthday, and he was happy, bright and helpful. He helped us understand our options but gave us space to speak between ourselves when we needed.

We initially attended some cheaper chain stores to get quotes and were surprised to pay a similar price for a better quality couch!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Logan homemaker centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Amanda Tipene

Amanda TipeneSouth East Queensland, QLD

Great customer service

published

Chrystal was great she had a fantastic knowledge of all the lounge suites helped us throughout the store..
Great customer service. Now we are waiting for our product to arrive very excited.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan Qld
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Olga

OlgaSouth East Queensland, QLD

  • 2 reviews

Great customer service

published

- Nice open store, with a lot of floor space to move easily around.
- Great quality furniture
- Huge selection of customisable options to suit your own specific taste
- Amazing customer service, exceeded all expectations
- Great communication in person and via phone and email

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Logan Super Centre
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Exceptional service and product!

published

Amazing service at the Logan store & by Jerlene! I felt valued and important as a customer. I received my sofa 6 weeks before estimated delivery. Love my new plush sofa!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tan

TanSouth East Queensland, QLD

Brilliant Service from Kassiah

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan - Brisbane
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Plush

PlushSouth East Queensland, QLD

Finally found the Perfect Sofa at Plush

published

Found it "The Dion" (with the ottoman) is extremely comfortable for us and will blend perfectly into the living room of our new home. The experience we enjoyed at the Logan store was a great. Florent 'the manager' is a very friendly, happy and professional guy to deal with showing us all the options and important information we needed with no pressure. His assistants also friendly and helpful when we had a question or two. I think we will be back when we need a full lounge suite for our media room
Thanks Florent

Product Appearance As advertised
Store LocationLogan
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Kerri

Kerri

  • 2 reviews

Exceptional service

published

Florent at the Logan store was so helpful and could not do enough to help with getting a sofa that fitted into our space. We received a great price for a great sofa. Can't wait for it to arrive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

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