Excellent customer service & product!
I walked into the store, told Florent what I was looking for (after multiple hours of searching and starting to feel despondent) and he took me directly to two items in store. I bought the second one! He was friendly, informative & gave me plenty of time to consider my options. I went back the next day to collect. They are a great team at Logan.
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AmandaSouth East Queensland, QLD
Exceptional Customer Service
What an amazing team at Logan !! I had the best experience In choosing a new Sofa today and found the perfect Sofa:) . Both Jerlene and Florent listened to all that I said was important to me an worked together with me to come up with some great options . Length of area, style of sofa like (wide cushion) . I would highly recommend anyone who is in the market for a new sofa to pop into PLUSH Logan . I can’t thank them enough . THANKYOU Team Logan x
1 comment
Plush Sofas A.Plush Furniture
Hi Amanda,
Thank you for sharing on your Plush Logan Showroom experience. We are glad to hear that our team were helpful in finding the perfect fit for your sofa needs. We appreciate your high recomm... Read more
endation and look forward to sharing your kind words with Jerlene and Florent.Similar opinion? Write a review on ieatwords.com.au!
davo
- 2 reviews
service is 5 star
We weren"t intending to buy a sofa as were still researching them. Went to the Logan store and was assisted by Florent. Florent explained all about the product and care package, also was happy to let us go away and think about it before we went back and purchased. The delivery was spot on to what he said and the delivery guys were very informative. They made sure I was happy before they left. Have been using the couch for a couple of weeks now and am super happy with it. Will be going back to visit Florent again as we need another couch. As far as customer service goes Florent is an asset to Plush. Now its up to the Plush brand to prove its worth with a durable product, will update this review in 12 months for the product review.
1 comment
Plush Sofas A.Plush Furniture
Hi Davo,
Thank you for taking the time to share on your overall experience with Plush. We look forward to passing your kind words on to our Logan and Delivery Teams. We are glad to hear you received your sofa and hope you enjoy!... Read more
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Lloyd S.South East Queensland, QLD
- QLD, Logan
- Verified customer
Can not fault the service!
We would personally like to thank Chyrstal at the Logan store for her salesmanship. She is not only a very happy, nice person but she knew her products very well, she was extremely knowledgeable. Chrystal took us through all the styles of couches until we found the one we liked. We brought to her attention that we have 2 cats that like to scratch at furniture and also grandchildren, she helped us to choose the correct fabric and colour for our home, there was no question that she could not answer, nothing was too much trouble. We now have a be...Read more
autiful new couch and we are extremely happy, not only with how comfortable and lovely it is, but also with how our cats and grandchildren can't destroy it, lol. We highly recommend her! We will definitely be looking for Chrystal for our next purchase :) Thank you Chrystal and thank you to Plush for employing her!1 comment
Plush Sofas A.Plush Furniture
Hi Lloyd,
Welcome to the Plush Family!... Read more
We appreciate your high recommendation of our Logan Showroom and your kind feedback on our service. It is great to hear that Chrystal was more than happy to assist in finding the perfect sofa for your lifestyle. There is nothing better than a movie on a new sofa surround by your family! We hope you enjoy. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
sharareh m.South East Queensland, QLD
Great team at Logan
Purchased some couches from Plush Logan and the team specially Chrystal was absolutely amazing. Very knowledgable. followed up after we left the store and was very helpful. Highly recommended the team at Logan.
1 comment
Plush Sofas A.Plush Furniture
Hi Sharareh,
Thank you for your high recommendation of our Logan Team. We will be sure to pass your appreciation on to Chrystal and the team. ... Read more
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So excited for my new couch!
Florent at logan is knowledgeable, helpful and found exactly what I wanted. It was hassle free. Kessiah was also super lovely and helpful. I came in on my mums recommendation as she bought a new couch there and had great service too! Will totally be back and will tell everyone to go there too! Thanks so much team!
1 comment
Plush Sofas A.Plush Furniture
Hi Sjf,
We are so pleased to hear that you received excellent service from our Logan Showroom Team. We will pass your appreciation onto Kassiah and Florent. Thanks for recommending us!... Read more
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Katy W.South East Queensland, QLD
Fantastic service
Super happy with the service I received today from Florent at the Logan store. Got exactly what I needed, very knowledgeable on my options and happy to help. Made a sizeable purchase and very comfortable with my decision, now just got to wait for it to come
1 comment
Plush Sofas A.Plush Furniture
Hi Katy,
Thank you for sharing on your Logan Showroom experience. It is great to hear that Florent was able to assist throughout your sofa selection process and we hope you look forward to your delivery. ... Read more
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Best plush store I visited!
My experience with the Logan store has been very good! Chrystal helped me to find the right choice of my dream Sofa! Thanks again :)!!! Looking forward buying more Plush furniture.
1 comment
Plush Sofas A.Plush Furniture
Hi David,
You found your perfect fit! We are pleased to hear of your great satisfaction with your purchase and hope you are looking forward to your delivery. We will be sure to pass your appreciation on to Chrystal and the team. ... Read more
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Great customer service from Florent
Florent gave us great customer service and was very helpful in showing us a variety of different options for leather or fabric sofas. He provided us with all the information we needed whilst not making us feel under pressure to make a purchase quickly. The showroom offered a friendly atmosphere with many different styles to see and a great selection of fabric and leather. We were also able to take leather samples home to ensure it was exactly the colour we wanted. We have not received our sofas yet and were well informed as to expected delivery timeframe and feel confident they will look great. Plush offered a home delivery and set up service.
1 comment
Plush Sofas A.Plush Furniture
Hi Sarah,
We want to thank you for taking the time to share such wonderful feedback on the service you received from Florent upon your visit to Plush. We are so pleased to hear you feedback on the s... Read more
howrooms ambience and that you found the perfect sofa for your home. We look forward to sharing your kind words with the team.Similar opinion? Write a review on ieatwords.com.au!
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Great price and excellent customer service
I received excellent customer service from Florent - helpful and informative but he was also willing to leave me to think things over if necessary. He also gave me tailored advice based on the layout and design of my apartment, which as a first home buyer (and first time sofa buyer) was extremely useful, not to mention the amazing deal I received straight up. I was very happy with my purchase and would definitely return for my next sofa/recommend to others.
1 comment
Plush Sofas A.Plush Furniture
Hi Matt,
Thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the invaluable assistance you received from our Logan Showroom Manager. It is great to hear you ar... Read more
e satisfied with your sofa and will be visiting again soon.Similar opinion? Write a review on ieatwords.com.au!
Amazing staff and furniture
-How big and open the store is to find just the right furniture.
-i haven’t received the product yet but the service by Chrystal is amazing and she explained the description about the product well.She also updated me every detail before the delivery arrived.
-Great Quality of leather and a huge range of different options to suit your style.
-I didn’t need to assemble the sofa but it would be tricky to assemble together.
1 comment
Plush Sofas A.Plush Furniture
Hi Khai,
Thank you for taking the time to share on your overall Plush experience. We will be sure to pass your kind words on to our Logan Team. Enjoy!... Read more
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Florent for the Win
Florent the showroom manager in Logan did an amazing job of helping me purchase my new couch.
He knew exactly what u was after and then proceeded to show me an exceptional bargain. He was very helpful and explained all the extra options.
He did a fantastic job! And I’m very happy with the purchase I have made
1 comment
Plush Sofas A.Plush Furniture
Hi Kate,
Thank you for sharing on your Logan Showroom visit. It is great to hear that you have been a victim to Florent;'s charming personality and outstanding service. We will be sure to share your appreciation with the team. ... Read more
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Clyde R.South East Queensland, QLD
Fantastic buying experience thanks to Florent
My partner and I just purchased the Hudson modular from Florent at Plush Furniture in Logan. As somebody with a long history in customer service, I was extremely appreciative of Florent's efficient, knowledgable and friendly service. It seems Plush have an excellent customer service model and it really does show. Florent gave us the best possible price straight away, then let us take the time to make the decision ourselves. He offered his honest advice while actually listening to what we wanted. Thanks for a really positive experience and we'll be back to purchase more in the future.
1 comment
Plush Sofas A.Plush Furniture
Hi Clyde,
Thank you for sharing your valuable feedback with Plush. We are glad to hear that Florent was able to assist throughout your selection process. We are sure you will love your new sofa! ... Read more
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BrettSouth East Queensland, QLD
Florent was the man - professional, pleasant to deal with and hooked up a great deal
Plenty of variety on the showroom floor, store layout was pleasant with plenty of options!
We were stoked to choose a modular configuration and fabric and have it backed by a great warranty.
It was Florent, our salesman’s birthday, and he was happy, bright and helpful. He helped us understand our options but gave us space to speak between ourselves when we needed.
We initially attended some cheaper chain stores to get quotes and were surprised to pay a similar price for a better quality couch!
1 comment
Plush Sofas A.Plush Furniture
Hi Brett,
Thank you for sharing on our Logan Showrooms ambience. It is a pleasure to hear that you enjoyed customizing your stunning new sofa. We will be sure to share your appreciation with the team. ... Read more
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Amanda TipeneSouth East Queensland, QLD
Great customer service
Chrystal was great she had a fantastic knowledge of all the lounge suites helped us throughout the store..
Great customer service. Now we are waiting for our product to arrive very excited.
1 comment
Plush Sofas A.Plush Furniture
Hi Amanda,
Thank you for sharing your kind words - hope you enjoy!... Read more
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OlgaSouth East Queensland, QLD
- 2 reviews
Great customer service
- Nice open store, with a lot of floor space to move easily around.
- Great quality furniture
- Huge selection of customisable options to suit your own specific taste
- Amazing customer service, exceeded all expectations
- Great communication in person and via phone and email
1 comment
Plush Sofas A.Plush Furniture
Hi Olga,
Thank you for sharing! You have listed some great points on your Logan experience. We will be sure to pass on your appreciation. ... Read more
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Exceptional service and product!
Amazing service at the Logan store & by Jerlene! I felt valued and important as a customer. I received my sofa 6 weeks before estimated delivery. Love my new plush sofa!
1 comment
Plush Sofas A.Plush Furniture
Hi Jess,
Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with the teams. It is so great to hear that you are now enjoying your stunning new sofa earlier than expected. ... Read more
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TanSouth East Queensland, QLD
Brilliant Service from Kassiah
Kassiah from Plush Logan provided the service that I adore. She gave us space to peruse the store, was available when we had questions and also helped us with options on what materials and colours we can choose for the 2 lounge items we were interested in purchasing. Kassiah made the whole process so effortless. I haven't had a better customer service experience than that. Thank you Kassiah for being so attentive and great to deal with :) I have raved about her service and of course the fantastic range of products that Plush offer. If I ha...Read more
d more money, I would have purchased a lot more believe me! p.s. I just received an email from Plush advising a delay due to the coronavirus and how that is affecting manufacturing and shipping industries. Even though I simply can't wait to get our 2 lounge items, we appreciate the update - Thank you! Once received I will provide a review of the items.1 comment
Plush Sofas A.Plush Furniture
Hi Tan,
Thank you for sharing on your overall experience with Plush. We apologise for the inconvenience and delays. Your patience is much appreciated during this time. We also can't wait for your d... Read more
elivery which we are sure you will absolutely love.Similar opinion? Write a review on ieatwords.com.au!
PlushSouth East Queensland, QLD
Finally found the Perfect Sofa at Plush
Found it "The Dion" (with the ottoman) is extremely comfortable for us and will blend perfectly into the living room of our new home. The experience we enjoyed at the Logan store was a great. Florent 'the manager' is a very friendly, happy and professional guy to deal with showing us all the options and important information we needed with no pressure. His assistants also friendly and helpful when we had a question or two. I think we will be back when we need a full lounge suite for our media room
Thanks Florent
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Thank you for your feedback! It is great to hear that your new stunning Dion will be the perfect fit envisioned for your space. We are sure Florent can't wait to help find the perfect fit for your media room. ... Read more
Hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Kerri
- 2 reviews
Exceptional service
Florent at the Logan store was so helpful and could not do enough to help with getting a sofa that fitted into our space. We received a great price for a great sofa. Can't wait for it to arrive.
1 comment
Plush Sofas A.Plush Furniture
Hi Kerri,
Thank you for your valuable feedback. It is great hearing of Florent's exceptional service throughout your decision-making process and that you can't wait to receive delivery. We will be sure to pass on your kind words. ... Read more
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Plush Sofas A.Plush Furniture
Hi Kylie,
Thank you for sharing your feedback with us! It is great to hear of Florent's excellent service and that you found the perfect addition to your home. We look forward to passing on your kind words to the Logan Team. ... Read more
Warm regards, Plush Think Sofas