BelairMetropolitan Adelaide, SA
Customer service at Marion SA was just great.
Dennis at Marion SA was just great. New his stuff was very patient and gave great advice. Very happy with the quality and look of our new leather lounge. Delivered on time and no surprises
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JohnnyMetropolitan Adelaide, SA
Great service and support
I had a great shopping experience today! Walked away with a smile after purchasing a beautiful recliner from Shauna at the Gepps Cross store, very polite and helpful service provided
1 comment
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RachelMetropolitan Adelaide, SA
Helped by Leah, very friendly
Purchased the Dane 3 seat + chaise on the weekend after a couple of months of looking. Leah was extremely helpful & patient. Never felt rushed. She went above & beyond with her service. Thankyou Leah, we look forward to getting our sofa in a few months & seeing it in the fabric. Only suggestion to Plush would be to show Dane in fabric option on website or showroom.
1 comment
Plush Sofas A.Plush Furniture
Hi Rachel,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear that Leah from our Plush Marion Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
Warm regards, Plush Think Sofas
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great serviceMetropolitan Adelaide, SA
Great service
The store was easy to navigate, very neat, clean and well lit. I visited other furniture distributors nearby and returned to Plush Sofas as they had what I was looking for, price compared well to the other stores and I was able to get the two items I was looking for at the one place.
I was served by Leah who was professional and friendly and guided me well through fabric selections.
I cannot comment on quality of products as I am waiting for delivery but I was given precise informationon warranty of furniture items and fabric protection.
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Thank you for taking the time to share your feedback with us. We would love any additional insight on how we can ensure a 5 star experience upon your next visit. ... Read more
Hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Dennis Semola - Outstanding Customer Service
Immediately from entering the Plush store at Marion, I received outstanding customer service from Dennis. Dennis went above and beyond my expectations as a customer and took time and care in my process of selecting a lounge suite. He provided specific size options with exact measurements I gave to him and also provided many different colour and material options and was very patient. Dennis ensured the process was a very smooth and successful one. I am very grateful I had the pleasure of dealing with Dennis during my time buying a lounge suite at Plush Marion.
1 comment
Plush Sofas A.Plush Furniture
Hi Rocco,
Thank you for sharing on your wonderful experience. It is a pleasure hearing that we exceeded your customer service expectations and that are looking forward to receiving your new sofa. We ... Read more
are sure your feedback will be appreciated by the team.Similar opinion? Write a review on ieatwords.com.au!
Olivia BryantMetropolitan Adelaide, SA
Seamless Experience
I was very impressed with Dennis from Plush Furniture Marion, in both his professionalism, but also his efficiency in getting everything locked away. As this item was a gift, someone else made the initial purchase and I then called Dennis directly to confirm the material colour. Dennis knew exactly who I was and the whole process was completed in less than 10 minutes! This is something I sincerely value as with my current work commitments, I would have found it hard to make time to come into the store. I can't wait to receive my new snuggle chair!
1 comment
Plush Sofas A.Plush Furniture
Hi Olivia,
It is a pleasure hearing of the seamless experience you had with our Marion Showroom. As the Snuggle is one of our most popular models we are sure you will absolutely love your purchase. W... Read more
e are looking forward to passing on your kind words.Similar opinion? Write a review on ieatwords.com.au!
Easy experience
Great service and easy to deal with. I would reccomend to friends and family looking for a new lounge ! Price was great too which got is over the line. Thanks!
1 comment
Plush Sofas A.Plush Furniture
Hi Georgie,
Thank you for your feedback - hope you enjoy your new sofa! We will be sure to pass on your kind words. ... Read more
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GregMetropolitan Adelaide, SA
Helpful easy purchasing experience.
It was easy to navigate store, there was ample display stock to choose from, salesman Dennis was very helpful, nothing was too much trouble for him and he gave very helpful options
1 comment
Plush Sofas A.Plush Furniture
Hi Greg,
We are so pleased to hear you enjoyed browsing our Marion Showroom. We will pass your appreciation onto Dennis and the team. Many Thanks!... Read more
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lynne bonaliniMetropolitan Adelaide, SA
Great service and fabulous lounge
Recently I visited the Marion store looking for a modular lounge to fit in my rumpus/TV room. Leah assisted me by providing great advice and service. I was torn with my choice as I had seen a modular that I also loved in another store and after several visits and conversations with Leah her professionalism and service convinced me to buy my modular (which I absolutely love) from Plush. This is my second lounge from this quality store.
1 comment
Plush Sofas A.Plush Furniture
Hi Lynne,
Thank you for sharing on your recent visit to our Marion Showroom. It is great hearing that we met your service and quality expectations. We are sure your new purchase will be a perfect fit for your living room. ... Read more
Hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
JoanneMetropolitan Adelaide, SA
- 2 reviews
Outstanding service
The service we received from Plush Sofas was outstanding. After looking at the range online we went into the Marion store where Leah assisted us in making our selection. We could not have been happier with the information, advice and assistance we received from Leah and can't wait for our product to arrive. Highly recommend!
1 comment
Plush Sofas A.Plush Furniture
Hi Joanne,
Thank you for your recommendation. It is great to hear we hit the mark with our outstanding service and quality products. We look forward to your next visit and hope you enjoy. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Love our new modular couch
After looking for 3 months we were thrilled to find a couch that met our size and shape requirements and is super comfy. Leah was very helpful and service great.
1 comment
Plush Sofas A.Plush Furniture
Hi Tanja,
Thank you for taking the time to share your kind words. It is wonderful to hear that your new purchase fits the shape and size requirements for your home. We are sure you will continue to enjoy your new sofa. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Cobi
- 2 reviews
Fantastic Service
Plush Marion was a wonderful store to shop in. A broad range of sofas, excellent special prices, and fantastic customer service resulted in some happy campers here. Laura did a marvellous job of tolerating our questions and changes of decision, and dealt with a few nuisances that popped up along the way with patience and good humour. Very much looking forward to our couches arriving!
1 comment
Plush Sofas A.Plush Furniture
Hi Cobi,
You found your perfect fit! We appreciate your feedback on our Marion Showroom and look forward to passing on your kind words. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LINNY
- 2 reviews
Wonderful customer service
We purchased a new lounge suite from Plush at Marion on the weekend. We are very happy with the lounge suite itself as we were able to custom design this particular one. But the best part of our experience was the customer service we received from Laura. She absolutely knew her product back to front, was able to assist us in everything we wanted and was extremely helpful and friendly. I would highly recommend her to anyone ! She made the experience very easy and stress free.
1 comment
Plush Sofas A.Plush Furniture
Hi Linny,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear that our Sofa Specialist Laura was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
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- SA, Mile End
- Verified customer
Fantastic Service
Visited Plush for the first time and found their products far superior than other competitors. Excellent customer service from Elyce at Mile End. Nothing was too hard for her and her knowledge of products was outstanding. So looking forward to getting our new sofa.
1 comment
Plush Sofas A.Plush Furniture
Hi Wendy,
Thank you for sharing your feedback on our Mile End Showroom. We are sure Elyce and the team will enjoy your glowing review. Enjoy!... Read more
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Margaret Adelaide SAMetropolitan Adelaide, SA
In-store Service
Easy to navigate and try-out lounge suites, of which there were many.
Service and attention by staff and Store Manager, Catherine, was excellent during the several visits I made to the Marion, South Australian store.
1 comment
Plush Sofas A.Plush Furniture
Hi Margaret,
Thank you for sharing your experience. We will be sure to pass share your kind words with Catherine and the Marion Team. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Benjamin B
- 2 reviews
- 1 like
PEACE OF MIND WARRANTY USELESS
AVOID AT ALL COSTS, When cushions in my $7500 lounge started sagging in less than 6 months Plush admitted faulty foam had been used but would only replace 2 of the 5 seats as they were the only ones showing fault ( they were the seats used 90% of the time ) I was told they would revisit if problem arose with other seats. When I did a few months later they declined to fix saying it was normal wear and tear and graciously provided me with a number to fix the faulty foam at my own cost!
What a joke!
After sales Customer satisfaction isn’t a pr...Read more
2 comments
Plush Sofas A.Plush Furniture
Hi Benjamin,
Thank you for your patience whilst we have been investigating your review. Our Management Team are having trouble identifying your claim with our team. If you could kindly send all conta... Read more
ct details in which you made your claim to [email protected]. Once we have received your email we can further investigate.Plush claim 55596, your customer service team have declined to repair issues under warranty so I’m assuming ; 1/ Plush consider it normal that a $15,000 RRP lounge will have the above mentioned issues... Read more
in less than two years and 2/ It is company protocol to sell products promoting the “10 year peace of mind warranty” knowing after 1 year Plush can deem any issue “normal wear and tear” and fail to disclose this to customers 3/ Your advertising claiming your furniture is “built to last “ is not true in all cases 4/ customer satisfaction after receipt of goods is not a concern for PlushSimilar opinion? Write a review on ieatwords.com.au!
LanaMetropolitan Adelaide, SA
Catherine's excellent service
Excellent service, good advice and useful product disclosure. Overall service from the original order to delivery was great. I am very happy with my purchase and highly recommend the company.
1 comment
Plush Sofas A.Plush Furniture
Hi Lana,
We are glad to hear of Catherine's excellent assistance throughout your sofa selection process. We will be sure to pass your appreciation on and hope you enjoy your sofa. Thank you for the recommendation!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Jason F.Metropolitan Adelaide, SA
Great Service and Product
Visited many other competitors but found Plush had a superior product, fantastic service and were better value all round. Nothing was too hard for the staff and she even advised us to go home and re-measure our lounge before committing to a product. Elyce was amazing. Highly commend her on her service.
1 comment
Plush Sofas A.Plush Furniture
Hi Jason,
Welcome to the Plush Family! ... Read more
We are pleased to hear that you just had to visit our Mile End Showroom. Thank you for sharing which we are sure will make her day. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
- SA, Gepps Cross
- Verified customer
Flimsy, poor stitching, sharp staples, foul smelling leather, damaged in transit.
We ordered an $8000 leather couch from Plush in their 50% off sale four months ago, so we paid $4500 including leather warranty. The showroom staff were polite if not a bit pushy.
Three months later the couch was delivered and it was damaged, we assume in transit. We emailed them and asked for it to be collected and for a new one to be sent - not unreasonable at that price point. They said they would send someone out to look at and fix our couch as a “warranty claim” and that person would call within two days. No one called. I followed up in ...Read more
email again the following week, no reply. We then spent a little quality time on the alleged $8000 sofa. It is so flimsy and wobbly, we bought rubber stoppers for under the legs to try to fix the issue, it didn’t fix it. I could feel my husband move his leg or arm from the other end of the couch and the back cushions go out of shape every time we used it. The stitching was of poor quality, there were sharp injury-causing staples sticking out from underneath the sofa and the leather stunk like it had been badly tanned and treated. I contacted Plush again via email stating our issues with the quality and asking for the sofa to be collected and for a refund in full. I subsequently emailed them two more times before calling them three weeks later. The customer service rep I spoke with was helpful and she asked her manager if they could refund it for us. They said they would do an extended “change of heart” guarantee. The couch was finally collected after five weeks of it in our home and after multiple emails, phone calls and threats of the ACCC. We received a refund in full within three days of collection. To summarise; The good customer service stops as soon as you hand over your money and the high quality showroom items at Plush are not the same as the low quality items that are delivered to your home. Save your time and money, don’t buy a Plush sofa.1 comment
Plush Sofas A.Plush Furniture
Hi Erica,
Thank you for your valuable feedback, we are deeply sorry that you felt dissatisfied with your experience with Plush. Please be reassured that we have taken your review on board and passed ... Read more
it onto the relevant departments to be avoided in future.Similar opinion? Write a review on ieatwords.com.au!
Our salesman Dennis was excellent and more than happy to amend our changes. Thanks Dennis
The store layout was logical and was easy to move around. We thought to range of products was good. Tba re quality as we haven't received it yet.
No assembly required.
1 comment
Plush Sofas A.Plush Furniture
Hi Natalie,
Thank you for taking the time to share on your overall experience. We are pleased to hear your feedback on our showrooms ambience as well as our quality sofas. ... Read more
We can't wait for your delivery and hearing that you are loving your new purchase! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Peter Howardasked
are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?
2 answers
Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.
Plush Sofas A.Plush Furniture
Hi Peter Howard.
The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link
Warm Regards
Plush Think Sofas
Peter Howardasked
are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?
No answers
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Plush Sofas A.Plush Furniture
Hi Johnny,
Wonderful to hear on your experience! Hope you can't wait for delivery. ... Read more
Warm regards, Plush Think Sofas