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Reviews

(401)
(26)
(0)
(4)
(20)
  • Product Quality
    4.3 (27)
  • Return Claim MadeYes (2) · No (36)
  • Warranty Claim MadeYes (3) · No (36)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.5 (39)


Belair

BelairMetropolitan Adelaide, SA

Customer service at Marion SA was just great.

published

Dennis at Marion SA was just great. New his stuff was very patient and gave great advice. Very happy with the quality and look of our new leather lounge. Delivered on time and no surprises



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers

Johnny

JohnnyMetropolitan Adelaide, SA

Great service and support

published

I had a great shopping experience today! Walked away with a smile after purchasing a beautiful recliner from Shauna at the Gepps Cross store, very polite and helpful service provided

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rachel

RachelMetropolitan Adelaide, SA

Helped by Leah, very friendly

published

Purchased the Dane 3 seat + chaise on the weekend after a couple of months of looking. Leah was extremely helpful & patient. Never felt rushed. She went above & beyond with her service. Thankyou Leah, we look forward to getting our sofa in a few months & seeing it in the fabric. Only suggestion to Plush would be to show Dane in fabric option on website or showroom.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
great service

great serviceMetropolitan Adelaide, SA

Great service

published

The store was easy to navigate, very neat, clean and well lit. I visited other furniture distributors nearby and returned to Plush Sofas as they had what I was looking for, price compared well to the other stores and I was able to get the two items I was looking for at the one place.
I was served by Leah who was professional and friendly and guided me well through fabric selections.
I cannot comment on quality of products as I am waiting for delivery but I was given precise informationon warranty of furniture items and fabric protection.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Dennis Semola - Outstanding Customer Service

published

Immediately from entering the Plush store at Marion, I received outstanding customer service from Dennis. Dennis went above and beyond my expectations as a customer and took time and care in my process of selecting a lounge suite. He provided specific size options with exact measurements I gave to him and also provided many different colour and material options and was very patient. Dennis ensured the process was a very smooth and successful one. I am very grateful I had the pleasure of dealing with Dennis during my time buying a lounge suite at Plush Marion.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Olivia Bryant

Olivia BryantMetropolitan Adelaide, SA

Seamless Experience

published

I was very impressed with Dennis from Plush Furniture Marion, in both his professionalism, but also his efficiency in getting everything locked away. As this item was a gift, someone else made the initial purchase and I then called Dennis directly to confirm the material colour. Dennis knew exactly who I was and the whole process was completed in less than 10 minutes! This is something I sincerely value as with my current work commitments, I would have found it hard to make time to come into the store. I can't wait to receive my new snuggle chair!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Easy experience

published

Great service and easy to deal with. I would reccomend to friends and family looking for a new lounge ! Price was great too which got is over the line. Thanks!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Greg

GregMetropolitan Adelaide, SA

Helpful easy purchasing experience.

published

It was easy to navigate store, there was ample display stock to choose from, salesman Dennis was very helpful, nothing was too much trouble for him and he gave very helpful options

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
lynne bonalini

lynne bonaliniMetropolitan Adelaide, SA

Great service and fabulous lounge

published

Recently I visited the Marion store looking for a modular lounge to fit in my rumpus/TV room. Leah assisted me by providing great advice and service. I was torn with my choice as I had seen a modular that I also loved in another store and after several visits and conversations with Leah her professionalism and service convinced me to buy my modular (which I absolutely love) from Plush. This is my second lounge from this quality store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Joanne

JoanneMetropolitan Adelaide, SA

  • 2 reviews

Outstanding service

published

The service we received from Plush Sofas was outstanding. After looking at the range online we went into the Marion store where Leah assisted us in making our selection. We could not have been happier with the information, advice and assistance we received from Leah and can't wait for our product to arrive. Highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion, South Australia
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love our new modular couch

published

After looking for 3 months we were thrilled to find a couch that met our size and shape requirements and is super comfy. Leah was very helpful and service great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Cobi

Cobi

  • 2 reviews

Fantastic Service

published

Plush Marion was a wonderful store to shop in. A broad range of sofas, excellent special prices, and fantastic customer service resulted in some happy campers here. Laura did a marvellous job of tolerating our questions and changes of decision, and dealt with a few nuisances that popped up along the way with patience and good humour. Very much looking forward to our couches arriving!

Customer Service
Store LocationMarion
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

LINNY

LINNY

  • 2 reviews

Wonderful customer service

published

We purchased a new lounge suite from Plush at Marion on the weekend. We are very happy with the lounge suite itself as we were able to custom design this particular one. But the best part of our experience was the customer service we received from Laura. She absolutely knew her product back to front, was able to assist us in everything we wanted and was extremely helpful and friendly. I would highly recommend her to anyone ! She made the experience very easy and stress free.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic Service

published

Visited Plush for the first time and found their products far superior than other competitors. Excellent customer service from Elyce at Mile End. Nothing was too hard for her and her knowledge of products was outstanding. So looking forward to getting our new sofa.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Margaret Adelaide SA

Margaret Adelaide SAMetropolitan Adelaide, SA

In-store Service

published

Easy to navigate and try-out lounge suites, of which there were many.
Service and attention by staff and Store Manager, Catherine, was excellent during the several visits I made to the Marion, South Australian store.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion, South Australia
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Benjamin B

Benjamin B

  • 2 reviews
  • 1 like

PEACE OF MIND WARRANTY USELESS

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Benjamin B
Benjamin B

Lana

LanaMetropolitan Adelaide, SA

Catherine's excellent service

published

Excellent service, good advice and useful product disclosure. Overall service from the original order to delivery was great. I am very happy with my purchase and highly recommend the company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Jason F.

Jason F.Metropolitan Adelaide, SA

Great Service and Product

published

Visited many other competitors but found Plush had a superior product, fantastic service and were better value all round. Nothing was too hard for the staff and she even advised us to go home and re-measure our lounge before committing to a product. Elyce was amazing. Highly commend her on her service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Mile End
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Flimsy, poor stitching, sharp staples, foul smelling leather, damaged in transit.

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross, SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Our salesman Dennis was excellent and more than happy to amend our changes. Thanks Dennis

published

The store layout was logical and was easy to move around. We thought to range of products was good. Tba re quality as we haven't received it yet.
No assembly required.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Page 1 of 23

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Questions & Answers

Peter Howard

Peter Howardasked

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas


Peter Howard

Peter Howardasked

are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?

No answers

Get an answer from our members and Plush Furniture representatives

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