JohnnyMetropolitan Adelaide, SA
Great service and support
I had a great shopping experience today! Walked away with a smile after purchasing a beautiful recliner from Shauna at the Gepps Cross store, very polite and helpful service provided
1 comment
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- Verified customer
Flimsy, poor stitching, sharp staples, foul smelling leather, damaged in transit.
We ordered an $8000 leather couch from Plush in their 50% off sale four months ago, so we paid $4500 including leather warranty. The showroom staff were polite if not a bit pushy.
Three months later the couch was delivered and it was damaged, we assume in transit. We emailed them and asked for it to be collected and for a new one to be sent - not unreasonable at that price point. They said they would send someone out to look at and fix our couch as a “warranty claim” and that person would call within two days. No one called. I followed up in ...Read more
email again the following week, no reply. We then spent a little quality time on the alleged $8000 sofa. It is so flimsy and wobbly, we bought rubber stoppers for under the legs to try to fix the issue, it didn’t fix it. I could feel my husband move his leg or arm from the other end of the couch and the back cushions go out of shape every time we used it. The stitching was of poor quality, there were sharp injury-causing staples sticking out from underneath the sofa and the leather stunk like it had been badly tanned and treated. I contacted Plush again via email stating our issues with the quality and asking for the sofa to be collected and for a refund in full. I subsequently emailed them two more times before calling them three weeks later. The customer service rep I spoke with was helpful and she asked her manager if they could refund it for us. They said they would do an extended “change of heart” guarantee. The couch was finally collected after five weeks of it in our home and after multiple emails, phone calls and threats of the ACCC. We received a refund in full within three days of collection. To summarise; The good customer service stops as soon as you hand over your money and the high quality showroom items at Plush are not the same as the low quality items that are delivered to your home. Save your time and money, don’t buy a Plush sofa.1 comment
Plush Sofas A.Plush Furniture
Hi Erica,
Thank you for your valuable feedback, we are deeply sorry that you felt dissatisfied with your experience with Plush. Please be reassured that we have taken your review on board and passed ... Read more
it onto the relevant departments to be avoided in future.Similar opinion? Write a review on ieatwords.com.au!
Haps BassetMetropolitan Adelaide, SA
- 3 reviews
Don buy any products
We bought two recliners in 2016 from Plush. After 3 years of usage lather on arm support broke on one of the recliner chairs. Plush’s experts refused to fix the problem because they said we cleaned them in the wrong way. We will never go to Plush for anything again. I spoke to consumer affairs and they are interested in this con. Do not buy any product form Plush, poor quality, poorly designed and awful service.
2 comments
Plush Sofas A.Plush Furniture
Hi Haps Basset, we are very sorry to read of your experience to date and apologise for the inconvenience and delays. We have passed this on to be investigated but would appreciate your assistance by s... Read more
ending your contact details to [email protected]. Once we receive your contact details we will be in contact asap. Warm regards, Plush Think SofasI am not sure what would be a purpose for further correspondence in this matter. We contacted your representatives before and they brushed us off hence why should we bother? We do not believe in your... Read more
business integrity therefore we just alert other potential buyers or rather potential losers as we are.Similar opinion? Write a review on ieatwords.com.au!
MargaretMetropolitan Adelaide, SA
Such an uncomplicated experience
I had a specific notion of the leather modular couch I wanted to purchase. Luckily Neelia was able to provide me with everything I needed. Can't wait to have it arrive. Excellent service and product knowledge. Will purchase again from Plush.
1 comment
Plush Sofas A.Plush Furniture
Hi Margaret, it is a pleasure to hear of the excellent service you received from our Plush Gepps Cross Showroom. We are so happy to hear that our Sofa Specialist Neelia couldn't have made your visit a... Read more
ny easier. We look forward to your next visit! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Amazing service from Ockie!
Ockie at Gepps Cross was amazing! The whole process was smooth from start to finish and nothing was ever too much trouble. Will definitely return to this store again when looking at buying another couch.
1 comment
Plush Sofas A.Plush Furniture
Hi Jess, it is wonderful to read of the service you received at our Plush Gepps Cross Showroom. We are so pleased to read that Ockert was able to assist you throughout your sofa selection process. We ... Read more
look forward to your next visit! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
PeterMetropolitan Adelaide, SA
- 2 reviews
- 1 like
- Verified customer
Best Customer Service Experience
Me & the Mrs were really pleased with Carla Buschhueter attentiveness to our many questions. She knew her product from the inside out and provided us with the much needed reassurance we both needed!
She gave us honest answers, without the pressure of pushing the sale. Prompt and efficient service, will recommend her to all my contacts anyday. It is indeed rare to see such detailed customer service in retails these days. Overall an enjoyable time even we when were spending money!!!
1 comment
Plush Sofas A.Plush Furniture
Hi Peter, thank you for taking the time to share on your recent visit to our Plush Gepps Cross Showroom. We are pleased to hear that you were both satisfied with Carla's amazing service. As you know h... Read more
appy wife, happy life. We look forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Anne PAdelaide
Very happy
Would buy from plush again the staff were very helpful. The delivery guys Ash and Jason were very friendly and professional in taking great care withmanovering my lounge in a very tight place. Thanks
1 comment
Plush Sofas A.Plush Furniture
Hi Anne, thank you so much for taking the time to share your experience with us. It is wonderful to hear that you have received your beautiful new sofa which we hope you enjoy.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
SharleneAdelaide
Love our new sofa's!
Archie at the Gepps Cross showroom could not have been more helpful with our decision on not only which sofa's to choose, but also with the fabric choice and the pro's and con's involved.
A big thank you also to the delivery guys, Ash and Jason, for making the delivery of our new sofa's stress free and easy!
1 comment
Plush Sofas A.Plush Furniture
Hi Sharlene, Welcome to the Plush Family! We are delighted hearing of the overall stress free experience from our Gepps Cross Showroom to the delivery. We would love to see how much you are loving you... Read more
r beautiful new sofas on our Instagram page making sure to tag @plush_think_sofas. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Love my new Sofa!
Love my new sofa from Plush Gepps Cross! While technically my sofa was not on sale, Plush still gave me a good price on it. The guys who delivered it, Ash and Jason, placed the sofa exactly where I needed it, unpacked and set it up for me, and took all the wrapping with them again. They were done in no time. Would definitely recommend Plush. The only downside to the whole thing was that it took a few weeks before I could get my sofa but that's because it still had to be manufactured... In Australia which was nice to know.
1 comment
Plush Sofas A.Plush Furniture
Hi Lilianne, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in our Plush Gepps Cross Showroom and upon delivery and tha... Read more
t you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Ajay
- 2 reviews
Good service
Very good product and excellent customer support and service Ash and Scott thanks for coming over and assembling our sofa
1 comment
Plush Sofas A.Plush Furniture
Hi Ajay, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Can’t wait for our lounge to arrive!
Lisa was super easy to deal with. Always spoke in a happy bubbly manner and answered any questions I had with ease!
1 comment
Plush Sofas A.Plush Furniture
Hi Erica, thank you for sharing such great feedback on your Plush experience. We are so pleased to hear Lisa was able to assist you through your sofa selection process and we would love to pass on you... Read more
r kind words so if you could leave the showroom of purchase we will be sure to do so. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Fantastic Delivery Serviceman
Ash and Scott were professional and made sure our lounge was assembled and exactly in the correct position. When I queried any mark on the leather they explained it well and noted on the delivery advice as I requested. Great service from them.
1 comment
Plush Sofas A.Plush Furniture
Hi Viv, thank you for sharing your valuable feedback on your Plush experience. We are so happy to hear of the fantastic delivery of your beautiful new Plush Sofa which we hope you enjoy. Looking forwa... Read more
rd to your next visit! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Ed DingAdelaide
- Verified customer
Lounge for living room
Great price value with the quality. We love the large sofa set, and believe that it was the best deal we got among all visited stores.
1 comment
Plush Sofas A.Plush Furniture
Hi Ed, we are pleased to hear of your visit to one of our many Plush Showrooms. We are so happy to hear that most of all you not only found the perfect sofa but for a great deal! Thank you for taking ... Read more
the time to leave such valuable feedback and we look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
drop off sofa
Ash and Scott dropped of a sofa we ordered some weeks ago
Ash rang us 1 hr before they where going to drop it off
Timing was perfect
Thank boys for your assistance
1 comment
Plush Sofas A.Plush Furniture
Hi Richard, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Anne AdelaideMELBOURNE
- 2 reviews
Great service! Great products
Stylish products; comfortable and modern.
Helpful, personal service from Danielle. Always efficient and happy to guide and amend order when I had a change of heart. Very satisfied customer :-)
2 comments
I’m actually from Adelaide, my name is Julie and bought at Gepps Cross store. No idea what happened!!
Plush Sofas A.Plush Furniture
Hi Julie, it is a pleasure reading of the great service you received at our Plush Gepps Cross Showroom. We are so happy to hear that our Sofa Specialist Danielle was more than happy to assist when you... Read more
had a change of heart. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
AlanAdelaide
- 2 reviews
Love my new couch
Just received my new couch, love it. Received good service by Danielle and Ockie. Return policy allowed me to buy with confidence, delivered on time as promised. Looks great!
1 comment
Plush Sofas A.Plush Furniture
Hi Alan, we are so happy to hear of your visit to our Plush Gepps Cross Showroom. We are glad to hear that you were able to purchase with confidence and that you are loving your wonderful new sofa. Many Thanks!
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Tammy PAdelaide
Best Sofa Ever!
It was so easy to my nearest Plush store when we went looking for a new sofa. The range was extensive and the quality was definately able to be seen and felt. Compared to our old sofa, which we had only bought the year before, our new Plush sofa is 100 times more comfortable, and that boils down to the quality construction. Danielle at the Gepps Cross store was brilliant and really helped us find the best fabric for our situation and we just LOVE it!
1 comment
Plush Sofas A.Plush Furniture
Hi Tammy, thank you for sharing your glowing review with us. We are so happy to hear of the brilliant service from our Sofa Specialist Danielle at our Plush Gepps Cross Showroom. Most of all we hope y... Read more
ou enjoy your beautiful new sofa and we hope to see you again. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
So comfy, thans
It was a great store and was not bothered by sales people until I was ready to purchase my lounge, good selection.very pleased with the delivery and set up, thank you Rob and Dan, two very professional men.
1 comment
Plush Sofas A.Plush Furniture
Hi Yvonne, thank you for taking the time to share on your experience with Plush. We are so pleased to read of your wonderful experience and we look forward to passing on your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Thank you Archie!
We had an excellent experience purchasing from Archie at Plush Gepps Cross over the weekend. His unhurried guidance, genuine approach and knowledge of the industry were apparent throughout making it an easy decision to purchase from Plush Furniture. Thank you Archie.
1 comment
Plush Sofas A.Plush Furniture
Hi Lyn, so very happy reading of your excellent experience with Archie at our Plush Gepps Cross Showroom. We are glad that you had a genuine and easy purchasing process and we hope you enjoy your wond... Read more
erful new sofa. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Perfect Couches for our home!
Thank you to the friendly people at Plush furniture at Gepps Cross Adelaide, for helping my partner and i choose the perfect couches for our home, not only once but twice!
Thank you!
1 comment
Plush Sofas A.Plush Furniture
Hi Valeska, so very wonderful to read that you and your partner found some sofas on both occasions that were perfect for you home. We would love to thank the wonderful staff who helped you furniture y... Read more
our lovely home so if you could provide us with the name of the person who assisted you we can send them these kind words. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Peter Howardasked
are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?
2 answers
Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.
Plush Sofas A.Plush Furniture
Hi Peter Howard.
The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link
Warm Regards
Plush Think Sofas
Peter Howardasked
are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?
No answers
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Plush Sofas A.Plush Furniture
Hi Johnny,
Wonderful to hear on your experience! Hope you can't wait for delivery. ... Read more
Warm regards, Plush Think Sofas