Reviewer Photos & Videos
Perfect Couches for our home!
Thank you to the friendly people at Plush furniture at Gepps Cross Adelaide, for helping my partner and i choose the perfect couches for our home, not only once but twice!
Thank you!
1 comment
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Sofa delivery
The sofa we delivered took a while after we ordered it but that was made clear to us to begin with by Ockie. But it was delivered over this weekend. The guys Rob and Shane had it in the house and assembled within 15 minutes. They took all the rubbish away and took care when entering the house.
Thanks guys
1 comment
Plush Sofas A.Plush Furniture
Hi Damo, so pleased to hear that your new sofa was delivered and assembled efficiently as well as all the mess taken care of so that you could relax and enjoy your new Plush sofa. Thank you for taking... Read more
the time to leave such kind words, we know you will love your new sofa. Warm regards, Plush Think Sofas
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Love my sofa
The delivery of my sofa was prompt, Rob and Shane kept me updated with what time they were coming. It was raining when they arrived and before they put the couch in the position l wanted they asked for a mop to clean the area. Very thoughtful of them.
1 comment
Plush Sofas A.Plush Furniture
Hi Toots, we are glad to hear that the process of delivery was prompt and thoughtful. We know you will enjoy your brand new sofa! Thank you for taking the time to comment on your experience we will ma... Read more
ke sure these wonderful comments reach Rob and Shane. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Jodi M
- 2 reviews
- 1 like
Love our new sofa - great service all way round!
Received our Zara 4 seater and ottoman last week and love it. Plush furniture was easy to deal with and very thorough when explaining the Plush-Shield Fabric Warranty and the Change of Heart policy. This gave you peace of mind that you would definitely end up with something you love. The delivery guys Rob and Shane were great - very polite and no fuss. They carried it in the house, unwrapped everything, put the legs on the sofa and took away all the rubbish no problems. They made sure you were happy with the service and told you if you found any fault with the furniture over the next few days to contact customer service. Well done Plush! Will use you again for sure - actually, already have :)
1 comment
Plush Sofas A.Plush Furniture
Hi Jodie, thank you for leaving your wonderful feedback on your experience with Plush. We are so happy to read you love your beautiful new Zara sofa and ottoman, and that you received great service fr... Read more
om Rob and Shane. We look forward to passing on your lovely words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
MichaelaAdelaide
Excellent delivery service
Rob and Shane were fantastic for the delivery of our lounge. They rang and let us know when they would be arriving, and were there at precisely the time they had said. They had the lounge inside, unpacked and assembled within 10 minutes, with no fuss and no mess left behind! Thanks guys. Great job!
1 comment
Plush Sofas A.Plush Furniture
Hi Michaela, we are delighted to read of the fantastic service you received from Rob and Shane. Thank you for your wonderful feedback, we will be sure to pass it on. We hope you absolutely love your b... Read more
eautiful new sofa! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Lovely sofa!!
Loving our sofa that just arrived. Shauna at Gepps Cross was very patient with us while we were in the choosing process, Rob and Shane's delivery was great too! Thanks everyone!
1 comment
Plush Sofas A.Plush Furniture
Hi Laura, we are very happy to read you found your beautiful new sofa during your visit to Plush Gepps Cross Showroom. We are also so pleased to read of the great service you received from Shauna, Rob... Read more
and Shane, and we look forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
delivery drivers
Hahaha Rob and Shane were both hilarious and very professional. They delivered within in the time they specified and were fast and efficient with installation.
1 comment
Plush Sofas A.Plush Furniture
Hi Medsy, we are delighted to read you enjoyed your Plush delivery experience. Many thanks for your lovely feedback on Rob and Shane's great service, we will be sure to pass your kind words on.
Warm regards,
Plush Think Sofas
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Ozzie GalMetropolitan Adelaide, SA
- 7 reviews
- 8 likes
- SA, Gepps Cross
- Verified customer
Service and Style.
I did a lot of online research first and was interested in what I saw at Plush. They have an interactive website which allows you to play with a variety of configurations, leathers and fabrics, so I went in thinking I knew what it was that I wanted. When I got to the showroom however, nothing was quite what I thought it would be like so I'd recommend actually going to their showroom. Colours and fabrics don't replicate the same on the screen and the experience of sitting on one and getting the look and feel of it in reality is absolutely crucia...Read more
l. I was really at a loss given I thought I knew what I wanted and as I wandered about, I couldn't seem to see anything suitable but an assistant came over and could see my frustration and he quickly grasped what I needed and steered me in the right direction. He then took the time to show me all the features and the solid structure of the three seater I eventually ended up selecting. He also gave me time and space to mull it over and I was happy about that because I really don't like being pressured to buy, so thanks to Ockie at Gepps Cross, as he was a real asset in the process. He also went out of his way to ensure that I got the best deal on top of the 50% off sale price and I went home very happy with the experience. The lead time for the lounge was long - 16 weeks - and it ended up taking a bit longer than that. I had no idea that the lounges were made and being shipped from China, though that wouldn't have made any difference to my decision. I wanted a well built and stylish product and that's what I got. Delivery was likewise proficient and seamless in execution. A day was chosen via consultation and the day before I was given a three hour time range with a phone call 15 - 30 minutes prior to actual delivery. The three seater was delivered by two polite and competent men - Rob and Ash. They were careful to ensure that I was happy with the condition of the lounge and the placement of it. I love my new lounge. It is beautiful and well sprung. I am much happier with it than any other lounge I have bought in the last twenty years.1 comment
Plush Sofas A.Plush Furniture
Hi Ozzie Gal, thank you so much for taking the time to leave your wonderful feedback on your experience with Plush. We are delighted to read Ockie from Plush Gepps Cross Showroom helped you choose a b... Read more
eautiful sofa to meet your needs. We are also very happy to read Rob and Ash provided you with a great delivery service. Thanks again for your great feedback, we will be sure to pass it on. We are so pleased to read you love your beautiful new sofa! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Michele AAdelaide
Great delivery service
Very happy to take delivery of my Plush sofa, chaise and ottoman today. Delivery guys Rob and Ash were excellent getting the furniture in place carefully and professionally and talking off all the packing and taking it away with them. They even put felt protectors on the feet of the items so they can slide on the floor easily without marking. Excellent. Thanks guys
1 comment
Plush Sofas A.Plush Furniture
Hi Michele, we really appreciate you taking the time to leave your great feedback on the delivery of your beautiful new furniture. Thank you for your kind words, we look forward to passing them on to ... Read more
Rob and Ash. We hope you absolutely love the additions to your home! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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K HaiderAdelaide
Rob and Shane - Great Service Delivery
Great Service. The boys were fantastic! Took great care in assembling the furniture and left the house in perfect condition with all packaging removed and disposed.
5 star service!
1 comment
Plush Sofas A.Plush Furniture
Hi K Haider, it is so pleasing to read of fantastic delivery service you received from Rob and Shane. Thank you for your kind words, we will be sure to pass them on. We hope you absolutely love the ne... Read more
w addition to your home! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Bel
- 3 reviews
Very happy customer
We purchased a sofa at Plush Gepps Cross sometime last year after an extremely bad experience with Haggle Co. We received great service from this store and they had a really good fabric selection. The sofa we picked was half price at the time so it was also good value for money. We waited a little longer than what we were told for it to arrive, but this wasn't a huge issue. Overall we're very happy with our purchase! The comfort, quality and colour are great and we've received quite a few compliments from people too!
2 comments
Plush Sofas A.Plush Furniture
Hi Bel, thank you for taking the time to share such wonderful feedback for our Plush Gepps Cross Showroom. We are so pleased to hear of the wonderful service you received and we are sure the Gepps Cro... Read more
ss team will appreciate your kind words. Warm regards, Plush Think SofasNot a problem, thank you! Would definitely recommend!
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SarahAdelaide
- SA, Gepps Cross
- Verified customer
Very satisfied!
Although our couch was delivered an hour after we were originally told, Rob the delivery guy was in contact with us informing us of the delay. I was expecting a couch disassembled and covered in plastic- instead I was left with a fully assembled couch and no packaging to dispose of myself! That’s a win in my books. Plus a Plush bear each for our two children- they were very happy. Great couch and amazing service :)
1 comment
Plush Sofas A.Plush Furniture
Hi Sarah, it is so pleasing to read of the amazing service you received from Rob, from the Plush delivery team. We are also very happy to read you love your beautiful new sofa and your children like t... Read more
heir Plush Pooches! Thank you for leaving your lovely feedback. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
WallyAdelaide
Very bad lounge sweet
Purchased a lounge sweet from plush and had four serious mayor defects. The delivery truck couldn't contact me as the driver was given the wrong phone number on two occasions and had to cancel all my plans.
I asked under the three day cooling off period by law to get a full refund and them to take it back and they did
Reason: can't believe they would not have checked it as a lounge in that condition should off never entered my home. They were honest and stood by the warranty act and that's the only praise I'll give them. Wally vingerhoets
2 comments
Plush Sofas A.Plush Furniture
Hi Wally, we are sorry to hear of your experience with Plush, unfortunately sometimes we do not always get things right but your feedback helps us to ensure future occurrences are prevented as and whe... Read more
re possible. Whilst we are not obliged by law to allow for a cooling off period Plush do offer a 3 day change of heart guarantee and we are the only furniture retailer in Australia to do so, We are pleased to hear there was some satisfaction by utilising this service. Warm RegardsWell sorry but you're wrong as by law if the product is faulty, however not simply if you change you're mind than you are obliged to adhere by law to full refund and you are lucky I didn't have to challenge you on that
It's the law
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Awesome result!Adelaide
- 2 reviews
- 1 like
We are thrilled!
We received our gorgeous lounge suite a few days ago, and we are sooo happy with it! The colour of the leather, and the quality is brilliant! I keep going into the loungeroom just to stand there and look at it! lol
1 comment
Plush Sofas A.Plush Furniture
Hi there, thank you for taking the time to share your valuable feedback. We are so happy to hear you love your beautiful new sofa.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Sue MAdelaide
Looking forward to arrival!!
We decided on the ‘Melbourne’ design then we were very disappointed to discover that it would not fit through the doorways as we have an old house & opted for an alternative design. On our 3rd visit to Plush Gepps Cross we were ready to order, however Shauna advised that the feet could be removed & that the ‘Melbourne’ would indeed fit.
We were very happy with this knowledge & Shauna assisted us greatly with the purchase, selection of ottoman & cushions etc. Shauna made the whole buying process very easy.
The other staff were great also & assisted with leather colour samples to take home when we were first looking.
A great quality product with quality staff.
1 comment
Plush Sofas A.Plush Furniture
Hi Sue, thank you for sharing such positive feedback on your experience with Plush Gepps Cross Showroom, we will be sure to pass your kind words on to Shauna. We are so pleased to hear the beautiful M... Read more
elbourne design suits your needs and we are sure you'll absolutely love your new sofa upon arrival. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Find out how Plush Furniture SA, Gepps Cross compares to other Furniture Shops
Know better, choose better.
Review
Combination of on line, phone and in store.
Staff v helpful, thanks shauna at gepps cross
Would be helpful if colour swatches available in store to take home
1 comment
Plush Sofas A.Plush Furniture
Hi Chris, thank you for your kind words, we will be sure to pass them on to Shauna at Gepps Cross Showroom.
We appreciate your feedback and will take it into consideration. Currently, you can have s... Read more
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Great couch..... great delivery service
Rob the delivery guy was great.......relaxed took care with the couch n friendly...... sales people great..... took time to show what was on sale n discounted couches
1 comment
Plush Sofas A.Plush Furniture
Hi Pete, thank you for your great feedback on your experience with Plush. We are so pleased to hear of the great service you received from Rob and the showroom team. We will be sure to pass on your kind words to Rob.
Warm regards,
Plush Think Sofas
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AngeKlemzig SA
Thanks: Shauna at Plush – Gepps Cross
The purchase was made in the store during the 50% sale. We purchased a modular lounge suite as we are a big family. My mum's loves it can't wait until it arrives. Shauna was very helpful as we kept changing our minds as to which lounge to decide on. Thank you
1 comment
Plush Sofas A.Plush Furniture
Hi Ange, thank you for your great feedback on your experience with Plush Gepps Cross Showroom. We are so pleased to hear of the helpful service you received from Shauna and will be sure to pass on you... Read more
r kind words. We hope you and your family will absolutely love your beautiful new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great service kept us in the store....
Thanks Ockie, what a pleasure to deal with you. Not pushy, no gimmicks and straight answers. We actually only planned to have a quick glimpse on our way to another store. Your knowledgeable and genuine approach was the game changer. We never made it any further. Cheers, we have already recommended you to our friends in the market for a classy couch.
1 comment
Plush Sofas A.Plush Furniture
Hi Jodie, We are so pleased to read of the great customer service you received from Ockie at Plush Gepps Cross Showroom. We will be sure to pass on your kind words.
We hope you will absolutely love your new sofa!
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Great Service by Shauna.
I went to plush at Gepps Coss to purchase a sofa/ lounge. The service I got by Shauna was excellent, she is a lovely lady and very helpful. I would recommend Plush to anyone wirh the service I got from Shauna.
Regards
Michele Inguanez
1 comment
Plush Sofas A.Plush Furniture
Hi Sammy, thanks for taking the time to share your valuable feedback on your experience with Plush Gepps Cross Showroom. We are very pleased to hear of the great service you received from Shauna and w... Read more
ill be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Peter Howardasked
are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?
2 answers
Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.
Plush Sofas A.Plush Furniture
Hi Peter Howard.
The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link
Warm Regards
Plush Think Sofas
Peter Howardasked
are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?
No answers
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Plush Sofas A.Plush Furniture
Hi Valeska, so very wonderful to read that you and your partner found some sofas on both occasions that were perfect for you home. We would love to thank the wonderful staff who helped you furniture y... Read more
our lovely home so if you could provide us with the name of the person who assisted you we can send them these kind words. Many Thanks! Warm regards, Plush Think Sofas