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Reviews

4.7

137 reviews
5
(120)
4
(9)
3
(0)
2
(0)
1
(8)
  • Product Quality
    3.5 (6)
  • Return Claim MadeYes (2) · No (5)
  • Warranty Claim MadeYes (1) · No (6)
  • Product Appearance As advertised (40%) · Not as advertised (60%)
  • Customer Service
    3.6 (7)
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Reviewer Photos & Videos

Perfect Couches for our home!

published

Thank you to the friendly people at Plush furniture at Gepps Cross Adelaide, for helping my partner and i choose the perfect couches for our home, not only once but twice!
Thank you!



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sofa delivery

published

The sofa we delivered took a while after we ordered it but that was made clear to us to begin with by Ockie. But it was delivered over this weekend. The guys Rob and Shane had it in the house and assembled within 15 minutes. They took all the rubbish away and took care when entering the house.
Thanks guys

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love my sofa

published

The delivery of my sofa was prompt, Rob and Shane kept me updated with what time they were coming. It was raining when they arrived and before they put the couch in the position l wanted they asked for a mop to clean the area. Very thoughtful of them.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Jodi M

Jodi M

  • 2 reviews
  • 1 like

Love our new sofa - great service all way round!

published

Received our Zara 4 seater and ottoman last week and love it. Plush furniture was easy to deal with and very thorough when explaining the Plush-Shield Fabric Warranty and the Change of Heart policy. This gave you peace of mind that you would definitely end up with something you love. The delivery guys Rob and Shane were great - very polite and no fuss. They carried it in the house, unwrapped everything, put the legs on the sofa and took away all the rubbish no problems. They made sure you were happy with the service and told you if you found any fault with the furniture over the next few days to contact customer service. Well done Plush! Will use you again for sure - actually, already have :)

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Michaela

MichaelaAdelaide

Excellent delivery service

published

Rob and Shane were fantastic for the delivery of our lounge. They rang and let us know when they would be arriving, and were there at precisely the time they had said. They had the lounge inside, unpacked and assembled within 10 minutes, with no fuss and no mess left behind! Thanks guys. Great job!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lovely sofa!!

published

Loving our sofa that just arrived. Shauna at Gepps Cross was very patient with us while we were in the choosing process, Rob and Shane's delivery was great too! Thanks everyone!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

delivery drivers

published

Hahaha Rob and Shane were both hilarious and very professional. They delivered within in the time they specified and were fast and efficient with installation.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Medsy, we are delighted to read you enjoyed your Plush delivery experience. Many thanks for your lovely feedback on Rob and Shane's great service, we will be sure to pass your kind words on.
Warm regards,
Plush Think Sofas

Ozzie Gal

Ozzie GalMetropolitan Adelaide, SA

  • 7 reviews
  • 8 likes

Service and Style.

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Michele A

Michele AAdelaide

Great delivery service

published

Very happy to take delivery of my Plush sofa, chaise and ottoman today. Delivery guys Rob and Ash were excellent getting the furniture in place carefully and professionally and talking off all the packing and taking it away with them. They even put felt protectors on the feet of the items so they can slide on the floor easily without marking. Excellent. Thanks guys

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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K Haider

K HaiderAdelaide

Rob and Shane - Great Service Delivery

published

Great Service. The boys were fantastic! Took great care in assembling the furniture and left the house in perfect condition with all packaging removed and disposed.
5 star service!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bel

Bel

  • 3 reviews

Very happy customer

published

We purchased a sofa at Plush Gepps Cross sometime last year after an extremely bad experience with Haggle Co. We received great service from this store and they had a really good fabric selection. The sofa we picked was half price at the time so it was also good value for money. We waited a little longer than what we were told for it to arrive, but this wasn't a huge issue. Overall we're very happy with our purchase! The comfort, quality and colour are great and we've received quite a few compliments from people too!

2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Bel
Bel

Not a problem, thank you! Would definitely recommend!

Sarah

SarahAdelaide

Very satisfied!

published

Although our couch was delivered an hour after we were originally told, Rob the delivery guy was in contact with us informing us of the delay. I was expecting a couch disassembled and covered in plastic- instead I was left with a fully assembled couch and no packaging to dispose of myself! That’s a win in my books. Plus a Plush bear each for our two children- they were very happy. Great couch and amazing service :)

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Wally

WallyAdelaide

Very bad lounge sweet

published

Purchased a lounge sweet from plush and had four serious mayor defects. The delivery truck couldn't contact me as the driver was given the wrong phone number on two occasions and had to cancel all my plans.
I asked under the three day cooling off period by law to get a full refund and them to take it back and they did
Reason: can't believe they would not have checked it as a lounge in that condition should off never entered my home. They were honest and stood by the warranty act and that's the only praise I'll give them. Wally vingerhoets

2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Wally
Wally

Well sorry but you're wrong as by law if the product is faulty, however not simply if you change you're mind than you are obliged to adhere by law to full refund and you are lucky I didn't have to challenge you on that
It's the law

Awesome result!

Awesome result!Adelaide

  • 2 reviews
  • 1 like

We are thrilled!

published

We received our gorgeous lounge suite a few days ago, and we are sooo happy with it! The colour of the leather, and the quality is brilliant! I keep going into the loungeroom just to stand there and look at it! lol

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, thank you for taking the time to share your valuable feedback. We are so happy to hear you love your beautiful new sofa.
Warm regards,
Plush Think Sofas

Sue M

Sue MAdelaide

Looking forward to arrival!!

published

We decided on the ‘Melbourne’ design then we were very disappointed to discover that it would not fit through the doorways as we have an old house & opted for an alternative design. On our 3rd visit to Plush Gepps Cross we were ready to order, however Shauna advised that the feet could be removed & that the ‘Melbourne’ would indeed fit.
We were very happy with this knowledge & Shauna assisted us greatly with the purchase, selection of ottoman & cushions etc. Shauna made the whole buying process very easy.
The other staff were great also & assisted with leather colour samples to take home when we were first looking.
A great quality product with quality staff.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Review

published

Combination of on line, phone and in store.
Staff v helpful, thanks shauna at gepps cross
Would be helpful if colour swatches available in store to take home

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great couch..... great delivery service

published

Rob the delivery guy was great.......relaxed took care with the couch n friendly...... sales people great..... took time to show what was on sale n discounted couches

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Pete, thank you for your great feedback on your experience with Plush. We are so pleased to hear of the great service you received from Rob and the showroom team. We will be sure to pass on your kind words to Rob.
Warm regards,
Plush Think Sofas

Ange

AngeKlemzig SA

Thanks: Shauna at Plush – Gepps Cross

published

The purchase was made in the store during the 50% sale. We purchased a modular lounge suite as we are a big family. My mum's loves it can't wait until it arrives. Shauna was very helpful as we kept changing our minds as to which lounge to decide on. Thank you

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service kept us in the store....

published

Thanks Ockie, what a pleasure to deal with you. Not pushy, no gimmicks and straight answers. We actually only planned to have a quick glimpse on our way to another store. Your knowledgeable and genuine approach was the game changer. We never made it any further. Cheers, we have already recommended you to our friends in the market for a classy couch.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Jodie, We are so pleased to read of the great customer service you received from Ockie at Plush Gepps Cross Showroom. We will be sure to pass on your kind words.
We hope you will absolutely love your new sofa!
Warm regards,
Plush Think Sofas

Great Service by Shauna.

published

I went to plush at Gepps Coss to purchase a sofa/ lounge. The service I got by Shauna was excellent, she is a lovely lady and very helpful. I would recommend Plush to anyone wirh the service I got from Shauna.
Regards
Michele Inguanez

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Questions & Answers

Peter Howard

Peter Howardasked

SA, Gepps Cross

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas

Peter Howard

Peter Howardasked

SA, Gepps Cross

are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?

No answers

Get an answer from our members and Plush Furniture representatives

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