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Jenny S.Greater Melbourne (Outer), VIC
Customer Service
Appreciated the good customer service by Nicole of the Taylors Lakes store. Nicole was informative as the details of the products and very courteous whilst explaining our options, timing of delivery and product care. Her assistance was instrumental in our decision to purchase.
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JohnGoulburn Valley, VIC
- 2 reviews
Great Job Plush Shepparton!
Update on my sofa...
Was told I'd get it in March...
Got it installed on 25th of Feb by 2 guys that seemed to enjoy their job.
Brought it in and set it up quickly and took all the packing away in no time flat...
Got it set out ready to join the sections together and stopped and made sure I understood how to pull it apart and put it back together again if I ever need to move it...
The whole time from going to the store to being able to sit here now writing this was great....
I don't know that I've ever dealt with a friendlier more helpful team on any household item I've ever brought!
Great job Plush!
Thankyou!
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P and JGreater Melbourne (Outer), VIC
- 2 reviews
Great Customer Service
We visited Plush Highpoint a few times trying to decide on couches for our new house. Couches are a big decision as they can make or break a space. We received assistance from Fergus who was really knowledgable and helpful. He provided insight into the different designs, materials and pricing and was really patient while we decided what type of couch we were looking for. Each time we visited, he made sure to follow up with us and remembered who we were, a nice personal touch. We ended up buying two couches and the service was excellent! Thanks for all your help Fergus @ Highpoint!
1 comment
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JackyGreater Melbourne (Outer), VIC
Professional service and delivery
2nd time purchasing from Plush, and I’m happy with both the customer service from Taryn in store and the delivery. My new couch and recliner are beautiful and comfortable. Thanks
1 comment
Plush Sofas A.Plush Furniture
Hi Jacky,
Thank you for your kind words - hope you enjoy!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LeeGreater Melbourne (Outer), VIC
great service as always
We were looking to buy a sofa bed and armchair we had wonderful friendly advice from both Emily and Taryn at the Frankston store, this is the third time we have bought from this store and have been very happy every time. Lee Gregg
1 comment
Plush Sofas A.Plush Furniture
Hi Lee,
Thank you for sharing on your experience with our Frankston Showroom. We are so pleased to hear Emily and Taryn were able to assist you throughout the process and look forward to passing on your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
great couch and service
The couch and the service from Taryn are both terrific! Great purchase experience! Taryn showed us the couches we were thinking of buying. Her professional knowledge and friendly and cary service made the experience very easy and pleasant.
1 comment
Plush Sofas A.Plush Furniture
Hi Gretchen,
Thank you for sharing your feedback on our Frankston Showroom. We are looking forward to passing your kind words on to Taryn and the team. ... Read more
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NettieGippsland, VIC
- 2 reviews
Great old fashion service with all the modern conveniences.
We were recommended by our kids to go to plush for our new sofa. When we entered the store lovely warm greetings from friendly staff. Vanessa asked if she could help with our selection of a sofa that most suited our need and of course helped with the different support in the different designs. Then came the choice of fabric which once again was so helpful. A big thankyou to Vanessa Bognar who created with her expertise the right sofa including the right fabric to suit our decor. It was such a pleasant experience shopping at plush.
1 comment
Plush Sofas A.Plush Furniture
Hi Nettie,
We are glad to hear that you visited our Plush Nunawading Showroom. It is great to hear that Vanessa was able to assist throughout the process. We are sure you will love your new sofa! Many Thanks!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
StephGippsland, VIC
Excellent service from Lorraine
Lorraine was very helpful and knowledgeable. It was a pleasure and nothing was too much trouble. Excellent service! We just purchased a sofa and Lorraine was able offer a variety of options to ensure we had the best fit for us.
1 comment
Plush Sofas A.Plush Furniture
Hi Steph,
Thank you for your feedback! It is great to hear of Lorraine's invaluable assistance when customizing the perfect sofa. We will be sure to pass on your kind words, ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Claire B.Greater Melbourne (Outer), VIC
Fantastic
Exceptionally satisfied with the service from purchase to delivery. And our sofa arrived early! Would very much recommend your store to anyone. We love our new couch. Thanks so much
1 comment
Plush Sofas A.Plush Furniture
Hi Claire,
You found your perfect fit! Hope your weekly movie nights are transformed. Looking forward to passing on your kind words to the teams. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
SamGreater Melbourne (Outer), VIC
The best service..
Lorraine at plush Dandenong was amazing. She knew everything there is to know about everything in the store. Very friendly and would recommend everyone to go see her. Thank you for your help and making it so easy.
1 comment
Plush Sofas A.Plush Furniture
Hi Sam,
Thank you for sharing your wonderful experience with us. We are sure Lorraine will appreciate your feedback and will be awaiting your next visit. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Patricia S.Greater Melbourne (Outer), VIC
my Beautiful Dion Chaise .
Great range of products, with the help of Leanne she showed us through the store and guided us to exactly what we were after, she really listened to us, and Whaooo!!! She new exactly what fabric and what leather went with each couch!
I would only ask, that Plush should let us choose fabrics from the Warwick Fabrics for our couches and or Chaise. We are the ones buying and paying, we should be able to get and choose the fabric we want, and I really wanted the Warwick Fabric but Plush doesn't allow it. (Just for silly scatter coushions).
1 comment
Plush Sofas A.Plush Furniture
Hi Patricia,
It is great to hear of your recent visit to our Plush Nunawading Showroom. We are happy to see that you value design as much as we do. Thank you for your feedback and we hope you enjoy your stunning new sofa. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Beautiful sofas and excellent customer service
Excellent customer service, Amy was very helpful and informative in our selection, guiding us in the best sofa configuration for our space. We were very impressed with the comfort of the sofas and the selection of fabrics to suit. The store was beautiful to enter, very welcoming and all the products were lovely and so well displayed that we ended up purchasing another sofa on the spot for another room, just as it was displayed in the showroom. Friendly and knowledgeable service from all the staff at the Ballarat store.
1 comment
Plush Sofas A.Plush Furniture
Hi Emma,
Thank you for sharing your experience! We are glad to hear you enjoyed browsing from over 100,000 combinations of style, configuration and covers. We are sure your new sofa will be the perfect fit you were looking for. ... Read more
Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
AraceliGreater Melbourne (Outer), VIC
- 2 reviews
Need it urgently
Love the look of the sofa I’m purchasing but very disappointed that it’s going to take 4 to 5 months to receive it
Service was great and Raquela was so very helpful but to wait 5 months is pretty poor in my opinion
Thank you
Regards
Mary Mayor
0407685726
1 comment
Plush Sofas A.Plush Furniture
Hi Mary,
We have heard your concerns and are sorry to hear of your disappointment. Please accept our deepest apologies for the delays and inconvenience. We appreciate your patience and understand that our team have been in contact to discuss. ... Read more
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KateGreater Melbourne (Inner), VIC
- 2 reviews
Wonderful service from Leona
I ended up at Plush as they were the only ones who offered a different style of lounge to all the others, along with colours and custom variations to suit. Then Leona at Moorrabin put up with me going backwards and forwards, even after my initial order, to change my mind. Leona and all the team there, could not have been more professional, friendly and understanding if they tried! I'm looking forward to receiving my lounge in May :-)
1 comment
Plush Sofas A.Plush Furniture
Hi Kate,
It is great hearing that you enjoyed browsing from over 100,000 combinations of style, configuration and covers. Purchasing your new staple piece is difficult and we are glad Leona was more than happy to assist. Thank you for your feedback!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great Customer service
After being provided information from Sandra at Dandenong store, we went to Frankston store to finalise the purchase. We were served by Taryn, who processed the sale in a very friendly and professional manner, going through all the details of caring for the product, details of guarantee, and delivery time frame, etc.
1 comment
Plush Sofas A.Plush Furniture
Hi Nick,
Thank you for your feedback!... Read more
We appreciate hearing about your experience with our Dandenong and Frankston Teams. It is great to hear that Taryn was able to answer any queries to help assist in your decision-making process. We are looking forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
ashleahldGreater Melbourne (Metropolitan), VIC
Exceptional service
Fergus had so much product knowledge, advice and guidance for our purchase, delivery options, and aftercare requirements when purchasing our new sofa. Couldn't be happier, i would highly recommend to friends and family, and will shop here again for future needs when moving into our new house.
1 comment
Plush Sofas A.Plush Furniture
Hi ashleahld,
Thank you for sharing your exceptional experience with us. It is a pleasure to hear that Fergus from our Plush Highpoint Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
MonaGreater Melbourne (Metropolitan), VIC
Good professional service
Staff at the showroom was friendly and helpful, the ordering and payment process was efficient being able to be all done over the phone. The delivery team was very professional.
1 comment
Plush Sofas A.Plush Furniture
Hi Mona,
Thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in the Showroom and upon delivery and that you are now enjoyi... Read more
ng your brand new Plush Sofa. We will be sure to pass on your kind words.Similar opinion? Write a review on ieatwords.com.au!
AyjayGreater Melbourne (Outer), VIC
- 6 reviews
Friendly, helpful service
Taryn at the Frankston store was helpful and patient without being pushy. She answered all our questions which made deciding what to buy easier. This is our second Plush purchase.
1 comment
Plush Sofas A.Plush Furniture
Hi Ayjay,
Thank you for leaving your feedback on your recent Plush experience. It is great hearing that you returned for your next purchase and that our team have met your expectations again. Looking forward to your next visit!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great service
Michael at Plush Furniture in Springvale was extremely helpful and knowledgeable when assisting us with our purchase. He answered all our questions and provided us with fantastic customer service. We were extremely impressed with the service and price and we are looking forward to getting our new couch.
1 comment
Plush Sofas A.Plush Furniture
Hi Megan,
Thank you for taking the time to share on your experience with our Plush Springvale Showroom. We are pleased to read of the assistance you received from Michael throughout your sofa select... Read more
ion process and will be sure to pass on your kind words.Similar opinion? Write a review on ieatwords.com.au!
Danielle N.Greater Melbourne (Inner), VIC
Best service
We have bought 2 sets of sofas and love them! Our 3 year old sleeps with plush teddy every night and when we lost him - Vanessa was so sweet and gave us replacements! Every time we go past Plush our 3 year old tells us “that’s where Teddy came from”!!
1 comment
Plush Sofas A.Plush Furniture
Hi Danielle,
Thank you for taking the time to share on your wonderful experience with Plush. We are so pleased to hear you are enjoying your stunning new sofas and that your son loves their Plush Po... Read more
och. We look forward to sharing your kind words with the team.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Tinaasked
Hi is there a cleaning kit available to my leather couch?
1 answer
Plush Sofas A.Plush Furniture
Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush
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Plush Sofas A.Plush Furniture
Hi P & J,
Thank you for sharing on your wonderful experience with Plush. It is great to hear that you value design as much as we do. We will be sure to pass your appreciation on to the team. ... Read more
Warm regards, Plush Think Sofas