??!

Reviews

(2,421)
(133)
(14)
(19)
(71)
  • Product Quality
    4.9 (480)
  • Return Claim MadeYes (4) · No (583)
  • Warranty Claim MadeYes (20) · No (564)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Customer Service
    4.9 (556)

Reviewer Photos & Videos

  • More

Jenny S.

Jenny S.Greater Melbourne (Outer), VIC

Customer Service

published

Appreciated the good customer service by Nicole of the Taylors Lakes store. Nicole was informative as the details of the products and very courteous whilst explaining our options, timing of delivery and product care. Her assistance was instrumental in our decision to purchase.



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
See all answers

John

JohnGoulburn Valley, VIC

  • 2 reviews

Great Job Plush Shepparton!

published

Update on my sofa...
Was told I'd get it in March...
Got it installed on 25th of Feb by 2 guys that seemed to enjoy their job.
Brought it in and set it up quickly and took all the packing away in no time flat...
Got it set out ready to join the sections together and stopped and made sure I understood how to pull it apart and put it back together again if I ever need to move it...

The whole time from going to the store to being able to sit here now writing this was great....
I don't know that I've ever dealt with a friendlier more helpful team on any household item I've ever brought!
Great job Plush!
Thankyou!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Shepparton vic
See all answers
P and J

P and JGreater Melbourne (Outer), VIC

  • 2 reviews

Great Customer Service

published

We visited Plush Highpoint a few times trying to decide on couches for our new house. Couches are a big decision as they can make or break a space. We received assistance from Fergus who was really knowledgable and helpful. He provided insight into the different designs, materials and pricing and was really patient while we decided what type of couch we were looking for. Each time we visited, he made sure to follow up with us and remembered who we were, a nice personal touch. We ended up buying two couches and the service was excellent! Thanks for all your help Fergus @ Highpoint!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jacky

JackyGreater Melbourne (Outer), VIC

Professional service and delivery

published

2nd time purchasing from Plush, and I’m happy with both the customer service from Taryn in store and the delivery. My new couch and recliner are beautiful and comfortable. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lee

LeeGreater Melbourne (Outer), VIC

great service as always

published

We were looking to buy a sofa bed and armchair we had wonderful friendly advice from both Emily and Taryn at the Frankston store, this is the third time we have bought from this store and have been very happy every time. Lee Gregg

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

great couch and service

published

The couch and the service from Taryn are both terrific! Great purchase experience! Taryn showed us the couches we were thinking of buying. Her professional knowledge and friendly and cary service made the experience very easy and pleasant.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Nettie

NettieGippsland, VIC

  • 2 reviews

Great old fashion service with all the modern conveniences.

published

We were recommended by our kids to go to plush for our new sofa. When we entered the store lovely warm greetings from friendly staff. Vanessa asked if she could help with our selection of a sofa that most suited our need and of course helped with the different support in the different designs. Then came the choice of fabric which once again was so helpful. A big thankyou to Vanessa Bognar who created with her expertise the right sofa including the right fabric to suit our decor. It was such a pleasant experience shopping at plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Steph

StephGippsland, VIC

Excellent service from Lorraine

published

Lorraine was very helpful and knowledgeable. It was a pleasure and nothing was too much trouble. Excellent service! We just purchased a sofa and Lorraine was able offer a variety of options to ensure we had the best fit for us.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Claire B.

Claire B.Greater Melbourne (Outer), VIC

Fantastic

published

Exceptionally satisfied with the service from purchase to delivery. And our sofa arrived early! Would very much recommend your store to anyone. We love our new couch. Thanks so much

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sam

SamGreater Melbourne (Outer), VIC

The best service..

published

Lorraine at plush Dandenong was amazing. She knew everything there is to know about everything in the store. Very friendly and would recommend everyone to go see her. Thank you for your help and making it so easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Patricia S.

Patricia S.Greater Melbourne (Outer), VIC

my Beautiful Dion Chaise .

published

Great range of products, with the help of Leanne she showed us through the store and guided us to exactly what we were after, she really listened to us, and Whaooo!!! She new exactly what fabric and what leather went with each couch!
I would only ask, that Plush should let us choose fabrics from the Warwick Fabrics for our couches and or Chaise. We are the ones buying and paying, we should be able to get and choose the fabric we want, and I really wanted the Warwick Fabric but Plush doesn't allow it. (Just for silly scatter coushions).

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Beautiful sofas and excellent customer service

published

Excellent customer service, Amy was very helpful and informative in our selection, guiding us in the best sofa configuration for our space. We were very impressed with the comfort of the sofas and the selection of fabrics to suit. The store was beautiful to enter, very welcoming and all the products were lovely and so well displayed that we ended up purchasing another sofa on the spot for another room, just as it was displayed in the showroom. Friendly and knowledgeable service from all the staff at the Ballarat store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBallarat
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Araceli

AraceliGreater Melbourne (Outer), VIC

  • 2 reviews

Need it urgently

published

Love the look of the sofa I’m purchasing but very disappointed that it’s going to take 4 to 5 months to receive it
Service was great and Raquela was so very helpful but to wait 5 months is pretty poor in my opinion
Thank you
Regards
Mary Mayor
0407685726

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Kate

KateGreater Melbourne (Inner), VIC

  • 2 reviews

Wonderful service from Leona

published

I ended up at Plush as they were the only ones who offered a different style of lounge to all the others, along with colours and custom variations to suit. Then Leona at Moorrabin put up with me going backwards and forwards, even after my initial order, to change my mind. Leona and all the team there, could not have been more professional, friendly and understanding if they tried! I'm looking forward to receiving my lounge in May :-)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Customer service

published

After being provided information from Sandra at Dandenong store, we went to Frankston store to finalise the purchase. We were served by Taryn, who processed the sale in a very friendly and professional manner, going through all the details of caring for the product, details of guarantee, and delivery time frame, etc.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
ashleahld

ashleahldGreater Melbourne (Metropolitan), VIC

Exceptional service

published

Fergus had so much product knowledge, advice and guidance for our purchase, delivery options, and aftercare requirements when purchasing our new sofa. Couldn't be happier, i would highly recommend to friends and family, and will shop here again for future needs when moving into our new house.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Mona

MonaGreater Melbourne (Metropolitan), VIC

Good professional service

published

Staff at the showroom was friendly and helpful, the ordering and payment process was efficient being able to be all done over the phone. The delivery team was very professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Nunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ayjay

AyjayGreater Melbourne (Outer), VIC

  • 6 reviews

Friendly, helpful service

published

Taryn at the Frankston store was helpful and patient without being pushy. She answered all our questions which made deciding what to buy easier. This is our second Plush purchase.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Vic
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

Michael at Plush Furniture in Springvale was extremely helpful and knowledgeable when assisting us with our purchase. He answered all our questions and provided us with fantastic customer service. We were extremely impressed with the service and price and we are looking forward to getting our new couch.

Customer Service
Store LocationSpringvale
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Danielle N.

Danielle N.Greater Melbourne (Inner), VIC

Best service

published

We have bought 2 sets of sofas and love them! Our 3 year old sleeps with plush teddy every night and when we lost him - Vanessa was so sweet and gave us replacements! Every time we go past Plush our 3 year old tells us “that’s where Teddy came from”!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Page 1 of 133

See all Plush Furniture reviews

Questions & Answers

Tina

Tinaasked

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


Get an answer from our members and Plush Furniture representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.