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Reviews

4.9

338 reviews
5
(318)
4
(10)
3
(2)
2
(2)
1
(6)
  • Product Quality
    5.0 (68)
  • Return Claim MadeYes (0) · No (76)
  • Warranty Claim MadeYes (3) · No (73)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    5.0 (76)
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Reviewer Photos & Videos

Tony

TonyGreater Melbourne (Outer), VIC

Tracey from customer service was prompt with the warranty issue request

published

12 months after we purcahsed a major product, had something fall off the sofa. We requested Plush to tell us what it could be. Tracey from cusotmer service immediately responded with a service technician visit us within days. This highlights why to support Plush with good product and customer after sales care.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Soikat C.

Soikat C.Greater Melbourne (Outer), VIC

Great customer service

published

Bought 2 sets of sofa from Dandenong store last week. Thanks to Rachela for excellent customer service. She was very polite and explained us all available options which helped us to take decision.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Dianne

DianneGreater Melbourne (Outer), VIC

Lorraine a world of knowledge

published

Lorraine was a world of knowledge but at no stage was she pushy she could answer any question and allowed us to take our time she arranged any couch the way we wanted
We got 55% off this weekend so we could afford something that we really wanted
Thanks again for a warm helpful service without any pressure



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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bob r.

bob r.Greater Melbourne (Outer), VIC

Awesome service - Lorraine

published

Bought two Dover electric recliners and a 2.5 seat sofa today.
Lorraine was super helpful working through the various options and colours.
Also very knowledgable re: the material.
We cannot wait for our sofa.
Thank you Lorraine.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
madhu p.

madhu p.Greater Melbourne (Outer), VIC

Awesome Aunty Lorraine

published

Aunty Lorraine was incredibly helpful and amazing personality,
Long story short she is an asset to your company.
She cleared all of our doubts about the couch.
We are waiting to see our couch.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Great customer service

published

Bought a pair of sofas. Shopped around and think I got the best value at Plush. Service was great - thanks to Andrea P. Got good advice on options between styles, and choices of fabric/leather.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lorraine

published

Lorraine was incredibly attentive and personable, making sure to connect with our experiences and offer the best advice applicable to us! The advice she offered us was about getting the best experience out of our new couch, as opposed to making money :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
K And M

K And MGreater Melbourne (Outer), VIC

Looking Forward To Our New Sofa.

published

Our experience at the Dandenong store today with Lorraine was awesome. Lorraine was so helpful and extremely knowledgeable on all sofas. The quality and the range of Modular Sofas shown to us by Lorraine was amazing and she finally helped us make the correct decision that best fit our Lounge area. Without her assistance it would have been so much harder. Thanks Lorraine.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong.
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Eve

EveGreater Melbourne (Outer), VIC

Sales review

published

We are very pleased to write a on our experience at the Dandenong store today.
Lorraine was very helpful and extremely knowledgeable on all sofas. She was pleasantly honest and willing to help us find something to suite us and our space. After long consideration we left today leaving a deposit on a couch that we love! We really appreciated the genuine help we received today from Lorraine shes an absolute gem! #AuntLorraine

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Great service!

published

Found the perfect couch, Sandra was fantastic showing as all the different options for fabric leather ect abs took the time to listen to what we wanted! Cant wait to get our couch!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lisa, Thank you for taking the time to share such wonderful feedback on the service you received from Sandra at our Plush Dandenong showroom. We look forward to passing on your kind words.
Warm regards,
Plush Think Sofas

Vivek K.

Vivek K.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Good Customer service

published

We have recently purchased sofas from Plush and we reli can't wait for it to get delivered! The overall experience in buying from Plush was great. Our sales person Sandra was able to guide us through our purchase and she was super good! She was able to clarify all our doubts, was knowledgeable and all smiling!! She was able to fit in the purchase into our budget, which was very satisfying! We were reli happy to have chosen to buy with Plush( Dandenong store)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush- Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Cathy K

Cathy KGippsland, VIC

  • 2 reviews
  • 1 like

Friendly and knowledgeable

published

I visited the Dandenong store and was very pleasantly served by Chelsea. She was knowledgeable and friendly without being over the top. Couch shopping was made easy. Top sales person.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong VIC
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kay

KayGreater Melbourne (Outer), VIC

Love it

published

I walked into the store and sat on the most comfy couch ever. I knew it was perfect so ordered one straight away. It was delivered yesterday by Joel and Jason who set it up in just the right place. It was great friendly service. I am very happy with it and would buy again from Plush. I thoroughly recommend them for quality and service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jason W.

Jason W.Greater Melbourne (Outer), VIC

Helpful and expert advice

published

Lorraine was very helpful - expert knowledge and took the time to understand our needs to find the right sofa to meet our needs. Can't wait for our new sofa to arrive!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
M M.

M M.Greater Melbourne (Metropolitan), VIC

The staff is very knowledgeable

published

I recently purchased Austin modular.
Sandra at Dandenong is great customer service and very Knowledgeable.
Her advice was professional and very helpful. I could choose right sofa and very happy.
I can't wait for delivery.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationDandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi M, we are so pleased to read of the service you received from Sandra at our Plush Dandenong Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

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Delivery guys were absolutely fabulous

published

Joel and Jason came to deliver furniture the other day they were so very helpful and nice nothing was a problem was changed our mind a few times but nothing was a problem very nice and polite also. Overall was a great experience and would buy from plush again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Melissa

MelissaGreater Melbourne (Outer), VIC

Excellent customer service

published

We were extremely satisfied with the level of service we received from team member; Lorraine at the Dandenong store. She was very patient with my Mother and I while we were looking for the perfect fit. Lorraine helped us go through all our options and even helped us to get the best deal possible. It was an absolute pleasure being served by Lorraine, it really took the stress out of making the decision on the new couch and made it thoroughly enjoyable. I cannot write the words to describe how truly amazing she is. I would highly recommend everyone go and see Lorraine at Dandenong when they are in the market for their perfect couch.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Dandenong
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kt_dixon

Kt_dixonGreater Melbourne (Outer), VIC

Very happy with my new sofa!

published

The sales person I dealt with with, Lorraine, was very knowledgeable and friendly and listened to my needs and found me the perfect sofa to suit my lifestyle. Can not wait for it to arrive!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to read of the service you received from Lorraine at our Plush Dandenong Showroom. It is great to hear of her friendly assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

Sijo J.

Sijo J.Victoria

Excellent service

published

Excellent service offered. Timely email reminder helped me to place my order on time and service from customer care to accommodate my last minute order changes, color selection etc on a Sunday evening was so impressive and outstanding. Thanks Gaynor and Huan

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Wendy P.

Wendy P.Greater Melbourne (Outer), VIC

No complaints at all about this service! :)

published

One circuit of the store and i had found what i didnt know i was looking for, had assistance to know options, additional questions answered (by Chelsea who was delightful and helpful), and a quote to take home. A few days late the online order was easy to process and i have a couch coming.... happy with the quality of products in the store. Cant wait to get my couch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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