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Reviews

(257)
(13)
(3)
(3)
(6)
  • Product Quality
    4.8 (59)
  • Return Claim MadeYes (1) · No (73)
  • Warranty Claim MadeYes (4) · No (68)
  • Product Appearance As advertised (84%) · Not as advertised (16%)
  • Customer Service
    4.9 (66)


Jacky

JackyGreater Melbourne (Outer), VIC

Professional service and delivery

published

2nd time purchasing from Plush, and I’m happy with both the customer service from Taryn in store and the delivery. My new couch and recliner are beautiful and comfortable. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lee

LeeGreater Melbourne (Outer), VIC

great service as always

published

We were looking to buy a sofa bed and armchair we had wonderful friendly advice from both Emily and Taryn at the Frankston store, this is the third time we have bought from this store and have been very happy every time. Lee Gregg

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

great couch and service

published

The couch and the service from Taryn are both terrific! Great purchase experience! Taryn showed us the couches we were thinking of buying. Her professional knowledge and friendly and cary service made the experience very easy and pleasant.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Customer service

published

After being provided information from Sandra at Dandenong store, we went to Frankston store to finalise the purchase. We were served by Taryn, who processed the sale in a very friendly and professional manner, going through all the details of caring for the product, details of guarantee, and delivery time frame, etc.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ayjay

AyjayGreater Melbourne (Outer), VIC

  • 6 reviews

Friendly, helpful service

published

Taryn at the Frankston store was helpful and patient without being pushy. She answered all our questions which made deciding what to buy easier. This is our second Plush purchase.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lounge Suite Purchase

published

This was our third Plush purchase. Emily showed a comprehensive knowledge the lounge suites on offer. Her customer service was both friendly and considerate of our needs. We look forward to the arrival of the suite - Thank you.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic Customer Service

published

A big thank you to Emily at Plush Frankston for allowing me the 50% discount on purchasing a sectional piece that I omitted when I first bought the couch 6 months ago, I didn't even need to ask! Emily came out to the car and helped me measure my boot space so that I could pick up the piece rather than having the cost of delivery. The quality of furniture at Plush outshines it's competitors and so do the staff!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Store is good staff are ok but the waiting time I did not like at all:

published

I like the layout of the store the staff we ok. But they were all woman. Menbuy furniture too. I hated The waiting time. For the price should be shorter.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sally P

Sally PGreater Melbourne (Outer), VIC

  • 2 reviews

Great service from Emily

published

Thank you Emily for your genuine service and support. Emily was very knowledgeable and allowed us to have some time to think about our purchase. We are very happy with our new couch and look forward to enjoying it for years to come!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service

published

Taryn and Belinda were extremely helpful. They explained everything I needed to know and were very patient with me in my choosing of a new couch. Job well done ladies!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Powercentre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lyn

Lyn

  • 2 reviews
  • Verified customer

Superb new recliner

published

It was a pleasure to return to Plush to choose my second leather sofa. They have great range and displays along with Taryn’s exceptional customer service made my shopping experience too easy! Super happy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Enjoyable shopping experience.

published

We were served by Marianne at the Frankston store. Marianne did not at any time pressure us and made our purchase an enjoyable experience. She pointed out the merits of each piece of furniture we were interested in and eventually we made a decision based on her well considered opinion. I hate shopping at the best of times, but Marianne made my shopping very enjoyable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Liz

LizGreater Melbourne (Outer), VIC

Great experience

published

Excellent customer service. Helpful but not hard sell. Friendly, patient and thoughtful sales person in Taryn. She made the purchasing process easy and was a significant factor in us choosing a Plush lounge.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

It is a pleasure hearing of Taryn's excellent customer service at our Plush Frankston Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.

Warm regards,
Plush Think Sofas


WELLY

WELLY

  • 2 reviews

Great experience easy shopping

published

The store was easy to get to
Found what I wanted straight away,
Nothing was too much trouble for Taryn, she made the whole experience easy great fun day shopping walked out happy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love Plush furniture

published

We looked in every furniture shop around. Could not find anything we agreed on. Finally walked into Plush in Frankston and was served by the lovely Emily who made our purchase stress free. Love how you can mix and match so everything fits. Thankyou Plush

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Dion R.

Dion R.Greater Melbourne (Inner), VIC

Great se ection

published

Well was overwhelmed with choices of sofas, then friendly sales person Maryanne offered her expertise advice n services with no pressure, very knowledgeable and supportive in choosing the right product.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Heather

HeatherGreater Melbourne (Metropolitan), VIC

Very happy customers

published

We were very happy with the service that Marianne in the Frankston showroom, showed us! She took the time to listen to our needs & customize our order accordingly. It was busy Boxing Day but this didn't compromise the customer care at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Perfect couch

published

Taryn was absolutely awesome in helping us find the couch we were searching for. Can’t wait to receive it, we got the Melbourne 6 seater and ottoman. So comfy and a good price too

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great selection

published

Taryn in Frankston took time to print out and explain to us the various specs.on our 2 identified modular lounges. After putting down a deposit we were given flexabililty regarding our final dimensions, to be decided once we got home.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Briannan S.

Briannan S.Greater Melbourne (Metropolitan), VIC

Amazing Customer Service

published

We purchased a leather Cameo set, Maryanne at Frankston was very helpful and patient with us making this big purchase! drafting quotes for various configurations and options which she was all too happy to do. We are thrilled with our purchase and couldn't recommend Maryanne highly enough. The Cameo itself is amazing, looks fantastic and we love it! Hopefully it stands the test of time unlike a lot of the reviews i am reading about the leather issues, I will update as time goes on. I can assure you we will be looking after our lounge sweet very well as this is a large purchase for us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Power Centre
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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