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Reviews

(261)
(13)
(3)
(3)
(6)
  • Product Quality
    4.9 (62)
  • Return Claim MadeYes (1) · No (77)
  • Warranty Claim MadeYes (4) · No (71)
  • Product Appearance As advertised (82%) · Not as advertised (18%)
  • Customer Service
    4.9 (70)

Reviewer Photos & Videos


Heather

HeatherGreater Melbourne (Metropolitan), VIC

Very happy customers

published

We were very happy with the service that Marianne in the Frankston showroom, showed us! She took the time to listen to our needs & customize our order accordingly. It was busy Boxing Day but this didn't compromise the customer care at all.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Perfect couch

published

Taryn was absolutely awesome in helping us find the couch we were searching for. Can’t wait to receive it, we got the Melbourne 6 seater and ottoman. So comfy and a good price too



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great selection

published

Taryn in Frankston took time to print out and explain to us the various specs.on our 2 identified modular lounges. After putting down a deposit we were given flexabililty regarding our final dimensions, to be decided once we got home.



Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Briannan S.

Briannan S.Greater Melbourne (Metropolitan), VIC

Amazing Customer Service

published

We purchased a leather Cameo set, Maryanne at Frankston was very helpful and patient with us making this big purchase! drafting quotes for various configurations and options which she was all too happy to do. We are thrilled with our purchase and couldn't recommend Maryanne highly enough. The Cameo itself is amazing, looks fantastic and we love it! Hopefully it stands the test of time unlike a lot of the reviews i am reading about the leather issues, I will update as time goes on. I can assure you we will be looking after our lounge sweet very well as this is a large purchase for us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Power Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Oldies

OldiesGreater Melbourne (Outer), VIC

Helpful and efficient

published

We went looking for a sofa, told Emily what we were after and she directed us to the two sofas that best met our needs. Two quotes, no pressure, we came back a week later after thinking about it and measuring and it was all completed in 10 minutes. If only all shopping was this pleasant!!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston, Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Oldies, thank you for taking the time to share your feedback on our Plush Frankston Showroom. We are glad to hear you enjoyed browsing our many stunning sofas and that you found a new addition to your home. Enjoy!
Warm regards,
Plush Think Sofas


Found the perfect couch

published

Visited the Frankston store where it is easy to see furniture and visualise what it will look like in your own home, and on each occasion the staff were helpful, and polite, but not 'pushy'which I hate as Iike to make up my own mind - without a salesperson following me around. Once I found something I was interested Emily was very helpful and made suggestions on fabrics etc. When I decided to purchase everything was explained and checked so that I receive exactly what I wanted.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lynne,
Thank you for sharing such wonderful feedback on the service you received from Emily at our Plush Frankston Showroom. We look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


Great customer service

published

Great service from Taryn at the Frankston store! She helped us choose the fabric for the swivel chair. Will be shopping there again great customer service thank you very much

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Satisfied customer

published

We were very happy with the range of products available and the quality of those purchased
It was easy to find what we wanted in the store especially with Marianne's help

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Judi, thanks for the feedback! Hope you enjoy your stunning new Plush Sofa and look forward to your next visit.
Warm regards,
Plush Think Sofas

Janice

JaniceVictoria

Great service fromFrankston Plush

published

Had great service from Taryn at Frankston Plush, this was our second purchase from this store and they looked after us! We would highly recommend visiting Frankston Plush. They love kids at this store too and make the whole family feel welcome!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Plush
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Haydon J

Haydon JGreater Melbourne (Outer), VIC

  • 3 reviews

Great Service

published

Just had my Swivel Chairs delivered with in an 1 hour time frame ( other Companies can be up to 4 hours) Joel & Jason notified me the exact time of arrival and set them up where I wanted them and took the cardboard packing with them, excellent work guys

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Haydon, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Macca

MaccaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great service from Plush team

published

Very happy with service given by Taryn at Frankston store, very helpful and courteous.The deliveryteam ofJoel and Jason was what you expect but rarely get.They were very professional, nothing was a problem to them,great guys.
A good team all around at Plush and Im very happy with my Plush Boulevard electric couch and chairs .

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Macca, Thank you for taking the time to leave your valuable feedback on your overall Plush experience. We look forward to sharing your kind words with Taryn, Joel and Jason. Hope you enjoy your purchase!
Warm regards,
Plush Think Sofas


Emma C.

Emma C.Greater Melbourne (Outer), VIC

3rd couch we have gotten here

published

I don't think I could buy couch at a different store. consistently each time I've gone in and purchased a couch I've received amazing service. It's never felt salesy, but it has been salesy and I really appreciate that having a retail background. Taryn & Marianne have always gone above and beyond to help me down at the Frankston showroom. I would highly recommend so going either of these ladies out to help you with your next purchase!!

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

A Lewis

A LewisGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Easy delivery of new Plush sofa

published

The delivery guys Joel and Jason were very pleasant and polite. The delivery went smoothly without delay. Would recommend these 2 guys. I hope all my future delivery experiences are like todays. Keep up the good work!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi A Lewis, Thank you for sharing such great feedback on your Plush delivery experience. We're so pleased to hear Joel and Jason made the process easy and that you are now enjoying your new Plush sofa.
Warm regards,
Plush Think Sofas


Chris

ChrisGreater Melbourne (Outer), VIC

  • 2 reviews

Our new couch from Plush

published

We are extremely happy with our latest purchase from Plush. Our third one in three years. Everything was great, from the expert advice and service from the salesperson, the price, the promise to deliver within eight weeks, the delivery by Joel and Jason and the most important: the couch itself. Exactly what we hoped to receive. We will continue to purchase products from this very reliable retailer.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Our latest Plush purchase

published

In-store service is always good, helpful staff. They were able to advise us, which we needed. The range of products and available options allowed us to create the perfect piece of furniture. Jason and Joel were super efficient with our delivery today. The quality of our chaise is impressive. It was our third purchase from Plush, and second from the Frankston store. I continue to be impressed with both the quality of the product, and the friendly and efficient service. I recommend Plush very highly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Jo P,
Thank you for sharing such kind words on the service you received both at our Frankston Showroom and again upon delivery. We are so pleased to read your feedback and look forward to sharing with the teams.
Warm regards,
Plush Think Sofas

Service

published

Amazing service from when I walked in to the store and to when I had left. I was served by Taryn from Frankston and her service was second to none.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Maz, we are so pleased to hear that you received amazing service from Taryn. We will pass your appreciation onto her. Thanks for the feedback!
Warm regards,
Plush Think Sofas


Customer Service and Product Knowledge

published

Couldn't help being impressed by Marianne at the Fankston store. She couldn't have been more helpful in assisting my partner and I with our choice of purchase. The excellent range of fabric and colors available was also way ahead of other products we have seen. Overall a great puchasing experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service

published

Marianne at Frankston was so helpful with y choice of lounges . She was kind, informative and patient as I was deliberating between 2 styles and went back several times to make sure I was happy . She welcomed me each time and nothing was too much trouble. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston with Marianne
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic service at Frankston from Marianne

published

Marianne @ Plush Frankston showroom looked after us incredibly well. She gave us our space when we were deliberating over our sofa and was there to advise with her amazing knowledge too. Thank you Marianne!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Simon, it is a pleasure to hear that you were well looked after at our Frankston Showroom. We are glad to hear that you were left to contemplate our stunning range and that you found your perfect fit. Many Thanks!
Warm regards,
Plush Think Sofas


Loved our experience

published

The Frankston Plush team was fantastic. With the soon arrival of our first baby, having everything in order was a must, and Emily and team made it really easy. The delivery was smooth, thanks so much to Joel and Jason, and my husband and I couldnt be happier! Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Power Centre, VIC
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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