P and JGreater Melbourne (Outer), VIC
- 2 reviews
Great Customer Service
We visited Plush Highpoint a few times trying to decide on couches for our new house. Couches are a big decision as they can make or break a space. We received assistance from Fergus who was really knowledgable and helpful. He provided insight into the different designs, materials and pricing and was really patient while we decided what type of couch we were looking for. Each time we visited, he made sure to follow up with us and remembered who we were, a nice personal touch. We ended up buying two couches and the service was excellent! Thanks for all your help Fergus @ Highpoint!
1 comment
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ashleahldGreater Melbourne (Metropolitan), VIC
Exceptional service
Fergus had so much product knowledge, advice and guidance for our purchase, delivery options, and aftercare requirements when purchasing our new sofa. Couldn't be happier, i would highly recommend to friends and family, and will shop here again for future needs when moving into our new house.
1 comment
Plush Sofas A.Plush Furniture
Hi ashleahld,
Thank you for sharing your exceptional experience with us. It is a pleasure to hear that Fergus from our Plush Highpoint Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Monica G.Greater Melbourne (Metropolitan), VIC
Great service
Andrina was very professional and friendly. She was very patient as she took me through the selection process for my sofa. Great selection of sofas and with Andrina’s great help; I found what I was looking for and bought it!!
1 comment
Plush Sofas A.Plush Furniture
Hi Monica,
Thank you for sharing - hope you love your new sofa!... Read more
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Renata P.Greater Melbourne (Metropolitan), VIC
Wonderful, professional experience. Shop here!
We walked into the store just to browse and ended up having the best shopping experience. The store had numerous options and styles in a wide range of fabrics. Andrina assisted us, she was wonderful, knowledgeable and very supportive. She helped me design my perfect couch and now I'm counting down the days until it arrives! I definitely recommend shopping here.
1 comment
Plush Sofas A.Plush Furniture
Hi Renata,
We are so pleased to hear that you received wonderful service from our Highpoint Showroom. We will pass your appreciation onto Andrina and the team. Thanks for recommending us!... Read more
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AmyGreater Melbourne (Inner), VIC
Plush experience
Fergus was an absolute pleasure to deal with at Highpoint Plush. Every question was answered, suggestions were made to help finalise our decision and we walked out after purchasing our new sofa happy and excited. Thank you
1 comment
Plush Sofas A.Plush Furniture
Hi Amy,
We are so glad to hear of the excellent service you received at our Plush Highpoint Showroom. It is great hearing that you can't wait to receive your new purchase which we are sure you will love. Many Thanks!... Read more
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Super helpful
Was very pleased to purchase a couch with the help of Fergus from the Plush Highpoint store in VIC. Very friendly and super helpful in regards to fabrics & pricing. Thanks!!
1 comment
Plush Sofas A.Plush Furniture
Hi Tegan,
Thank you for your feedback - hope you enjoy your new sofa!... Read more
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Clean and easy.
Fergus and the other staff were helpful and presented and clean and easy to navigate store and shopping experience.
We are looking forward to our delivery in a few months!
1 comment
Plush Sofas A.Plush Furniture
Hi Michael, we are gad to hear of Fergus and the Highpoint Team's great service. We are also looking forward to your delivery and are sure you will love your stunning new sofa. Many Thanks!
Warm regards,
Plush Think Sofas
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Awesome!
We had a wonderful experience with plush. In store, we were served by Samuel who gave us a lot of his time and went above and beyond to ensure we would have our couch before Christmas. Thank you Samuel! And our delivery guys today, John and Jerry, were both lovely, friendly guys who did a very quick and neat job. The whole experience with Plush for us was great!
1 comment
Plush Sofas A.Plush Furniture
Hi Darren, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the wonderful service you received both in our Plush Highpoint Showroom and upon delivery and tha... Read more
t you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great customer experience
Joanne was great to engage with at the Highpoint store. She let us explore on our own and only approached when she saw that we needed help. We didn't feel rushed, pressured or watched which was awesome!
1 comment
Plush Sofas A.Plush Furniture
Hi Tuyet, thank you for taking the time to share your Plush experience with us. We appreciate your feedback on our showrooms ambience and that you enjoyed browsing our many stunning sofas. We hope you... Read more
found your perfect fit and look forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
RyanGreater Melbourne (Inner), VIC
Extremely disappointed with post sales customer care. I wouldn't touch these guys with a 10ft barge pole
My "Softy" sofa is suffering from massive sag into the middle, and massive breakdown in the performance of the cushioning. It is beyond a joke, and yet they refuse to do anything about it, despite a 10 year piece of mind warranty.
1 comment
Plush Sofas A.Plush Furniture
Hi Ryan,
We are sorry to hear of the issues you are experiencing with your Softy sofa and would like to look into the matter. Could you please forward your contact details to [email protected]
Warm regards,
Plush Think Sofas
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Great service
Excellent customer service by Highpoint Plush store. Fergus and Joanne are great!!! I would definitely recommend to all of my friends and family to visit this store and to check it.
1 comment
Plush Sofas A.Plush Furniture
Hi Lav, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with Fergus and Joanne. Hope you enjoy your stunning new sofa!
Warm regards,
Plush Think Sofas
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Customer Service Excellence
Joanne Slowik assisted myself and my partner through a purchase for a new sofa - having gone store wide tooshie testing what Plush had to offer, she swiftly moved in and was able to provide a great insight to the brand that we were looking at. Comparisons in the ranges, explaining the aftercare & warranty - we were only too happy to sign on the dotted line.
Looking forward to returning & taking delivery. Thank you.
1 comment
Plush Sofas A.Plush Furniture
Hi Catriona, Welcome to the Plush Family! We are glad you took the time to find the perfect fit from over 100,000 combinations and that you are looking forward to delivery. Hope you enjoy!
Warm regards,
Plush Think Sofas
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Kathryn Bishop
- 2 reviews
Helpful staff.
The best service. Andrina was friendly, knowledgeable and very prompt with sales service. She made my choice of sofa less difficult with her helpful advise. I wouldn't hesitate to recommend her to friends.
1 comment
Plush Sofas A.Plush Furniture
Hi Kathryn, we are so pleased to hear that you received excellent service from Andrina. We will pass your appreciation onto the team. Thanks for recommending us!
Warm regards,
Plush Think Sofas
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ginaGreater Melbourne (Outer), VIC
- 5 reviews
- 2 likes
Excellent Customer Service - 5 star!
Met with Andrina to explain all about the Citti range sofa. We were super excited to see the sofa in real form as we had our eye on it from your website. It was great to have had Andrina show us and explain all options of the Citti range. She was most helpful, understanding to our needs. Explained the differences with leather options and colour range. We were most happy to sign on the dotted line and purchase 2 x 3 seater Citti range sofas. Andrina also explained the aftercare to leather as well as the Plush shield leather care warranty. Thanks Andrina you are truely a superstar and I hope your get recognition for your outstanding work. Well done !
1 comment
Plush Sofas A.Plush Furniture
Hi Gina, thank you for your feedback! We are glad to hear that you are looking forward to receiving delivery of your stunning new Plush Sofa. With our incredible 10 Year Peace of Mind Warranty you wil... Read more
l be enjoying your sofa for years to come. We will be sure to pass on your kind words to the team! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Liz BellGreater Melbourne (Metropolitan), VIC
Excellent customer service
We recently purchased two sofa beds and we were served by Fergus. He is very respectful, polite and helpful. Fergus is a gentleman and very knowledgeable about plush products. He outlined our options and helped us to come up with the best products for our family needs.
1 comment
Plush Sofas A.Plush Furniture
Hi Liz, thank you for sharing on your excellent experience with Fergus. We will pass your appreciation onto him. Enjoy your sofa!
Warm regards,
Plush Think Sofas
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Laura AltonaVictoria
Excellent Service
We have only just ordered our couch, so we haven't received it yet, however we were very happy with the assistance provided by Fergus. He was very helpful and took the time to help us make the right decision. He was a pleasure to deal with and we highly recommend him!
1 comment
Plush Sofas A.Plush Furniture
Hi Laura, we are so pleased to read of the excellent service you received from Fergus at our Plush Highpoint Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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MarinaGreater Melbourne (Inner), VIC
Hassle free
You hear stories like I waited all day and they didn't arrive. Plush have been professional at every turn. Recieved a confirmation sms the day b4 then in the morning another to say they would be there in 30 mins. And they were Joel & Jason were quick, timely and helpful. Highly recommend.
1 comment
Plush Sofas A.Plush Furniture
Hi Marina, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas
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Dan.Greater Melbourne (Inner), VIC
So disappointed.
Had great customer service from Fergus when we bought our Zara lounge suit. However, that is where it ended - we were asked what date we needed the couches by, we told them the 14/09 and they assured us that we would have them by then as it was past the 8-10 weeks of order/wait time and that delivery had been organised for the 14/09. We called on Saturday (14/09) to see what time the delivery was arriving and were told that the couches were not ready, and wouldn’t be ready for another two weeks - meaning that we will now have waited close to 12...Read more
weeks for an order that we were assured would only take 8 to 10 weeks at the maximum. No communication from Plush, no apology for stuffing us up and no apology for severely misleading us in the way they have. We are so disappointed, especially for the price we paid. If I had known this was going to be our experience, I would have gone elsewhere and may well in the future. A real shame.5 comments
Plush Sofas A.Plush Furniture
Hi Dan, we are sorry to read of your experience to date and will look into this immediately, please accept our apologies for the delays and inconvenience. So we can identify your order can you kindly ... Read more
send through your contact details at [email protected] and we will ensure you are contacted asap. Warm Regards Plush Think SofasHi, I have sent you an email as requested. I have not received a phone call from you. We are so disappointed to have been assured it would take between 8-10 weeks for our couches to arrive, and yet we... Read more
are now into week 12 and are still without our couches in our new home. Can someone from the company please contact me. Thank you.Plush Sofas A.Plush Furniture
Hi Dan, we have triple checked and unfortunately have not received your email thus far. If you could kindly submit your details below or privately so we can resolve this asap.
Warm regards,
Plush Think Sofas
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Beautiful furniture, stress free delivery
Our leather lounge suite is absolutely beautiful and we are really happy with the finished product. Our house has a small and narrow front door and hallway, so we were very thankful to have Jonathan and Pablo expertly manoeuvre our three seater and armchairs through. As busy parents we also appreciated how thorough, speedy and personable they were with set up and clean up. Thanks gents!
1 comment
Plush Sofas A.Plush Furniture
Hi Magdalena, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Highpoint and Delivery Teams. It is so great to hear that y... Read more
ou are now enjoying your stunning new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Peg QuinnSouthwest, VIC
Great service and quality product
Rachael was extremely knowledgeable and helpful. Product range was great. Options were explained very well. We wanted to put the order on hold for a few days to consider and that was not a problem.
Delivery was on time and Jonathan (delivery guy) was amazing !!
Quality is outstanding and we are thrilled with our purchase.
1 comment
Plush Sofas A.Plush Furniture
Hi Peg, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service and quality products you received in our Highpoint Showroom and amazing service up... Read more
on delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi P & J,
Thank you for sharing on your wonderful experience with Plush. It is great to hear that you value design as much as we do. We will be sure to pass your appreciation on to the team. ... Read more
Warm regards, Plush Think Sofas