Edward SukkarGreater Melbourne (Inner), VIC
Rubbish and poor service
Plush sell promises and nothing else . I was lied to from the onset.
1 . Sales person said I was buying a hard wood framed couch. Not the case it is thin ply wood.
2 .l was told that buying the highest quality leather would mean natural imperfections would be the norm. And that the advantage of the other lesser grade meant greater controls eg grain patern etc.
This was not the case . They sent technician who was a waist of time. And full of attitude and excuses.
The leather had varying grain patterns due poor quality pieces used with scaly a...Read more
nd rough wrinkles areas. Looked like a worn leather as a result. Factory repairs to leather using leather fillers is suggested to be a natural imperfection. Not sure why because a human has filled and repaired it. 3. The leather under the arm rests has folds in the leather. They say this normal due to packaging and transport. 4. individual seating panels are not evenly shaped and the technician said that's normal and to be expected. l thought the technician was a genuine idiot he was rude and confrontational.shapes i pointed out the back rests sizes vary and he laughed.. etc. If you listen to the telephone automated service they say they are extremely concerned with these issues. And don't allow this to happen. When I rang to take advantage of the publicised change of heart return policy within 72 hrs. They asked why so i explained and they said they need to send a technician. And the the return was disregarded. And they manipulate this as they say time has passed to far for a return.
3 comments
Plush Sofas A.Plush Furniture
Hi Edward,
Thank you for your response. Your details have been passed on to our team who will be in contact shortly. ... Read more
Warm regards, Plush Think Sofas
Remarkable Plush have decided to refund me the total cost of the sofas. Thank you so very much Plush.
PLUSH does have a great problem resolution approach after all.
I couldn't be happier.... Read more
Similar opinion? Write a review on ieatwords.com.au!
AnnitaGreater Melbourne (Metropolitan), VIC
- 2 reviews
Customer service was top notch! We had interaction with each staff member and they all took excellent care of us. Comfy!
The Softy sofa is so comfy! We got the 2 leather which is also really soft and luxurious. I always feel relaxed and cozy as soon as I sit down!
1 comment
Plush Sofas A.Plush Furniture
Hi Annita,
Thank you for sharing! Hope you enjoy your stunning new sofas. We will be sure to pass your kind words on to the team.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent Customer Service
JACINTA provided us with exceptional service. She took the time to listen to what we wanted, then patiently showed us our options, shared her knowledge, and when asked gave us her opinion which we valued as she was clearly experienced in design as well as the products.
1 comment
Plush Sofas A.Plush Furniture
Hi Michael,
We are so pleased to read of the service you received from Jacinta at our Plush Preston Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
ML3002Greater Melbourne (Metropolitan), VIC
- 3 reviews
Great customer service!
We were greeted by the lovely staff at Plush in Northland. we were given time to browse and see what we liked. We were then greeted again by Tanya who was fantastic! She explained the quality and the options we had for the furniture we were after. She was patient and knowledgeable, but not pushy! We changed our minds a few times and she was understanding and very helpful through the experience! We are so exciting for our furniture to arrive! Thank you Tanya and the team at Plush Northland for making our experience a fantastic one!
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Lovely to hear you enjoyed browsing our many stunning sofas. We are pleased to hear of Tanja's wonderful service and loo forward to sharing your feedback with the team. Many Thanks!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
RenaeGreater Melbourne (Metropolitan), VIC
- 2 reviews
Fantastic service
JACINTA in store was Fantastic.very knowledgeable & not pushy.
Joel & partner in crime were professional, friendly & took particular care in delivery of my sofa. Communication excellent with text messages & tracker. Thanks Guys .
Love my new sofa.
Thanks Plush a very enjoyable smooth process.
1 comment
Plush Sofas A.Plush Furniture
Hi Renae,
Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Preston and Delivery Teams. It is so great to hear that you are now enjoying your stunning new sofa. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Meg KGreater Melbourne (Metropolitan), VIC
Love my new sofa bed !
Joel and Jason delivered my Plush sofa bed this morning and I was extremely happy with the service and the product! They were absolutely delightful, professional and quick. I couldn’t recommend their services more highly !
1 comment
Plush Sofas A.Plush Furniture
Hi Meg,
Thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Kathy BensonGreater Melbourne (Metropolitan), VIC
Great Product!
Just purchased a leather ottoman. The saleswoman, Jacinta, was lovely. I felt like she went out of her way to make sure we were happy with our choice of leather colour and she explained everything we needed to know. Got home and realised the size we had ordered was a bit too large, just rang them and they changed the order for the next size down with no problems at. I am so happy with my purchase and would definitely buy from there again.
1 comment
Plush Sofas A.Plush Furniture
Hi Kathy,
We appreciate your kind feedback on your Preston Showroom experience. We are sure Jacinta and the Team will be looking forward to your next visit. Many Thanks!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
KylieGreater Melbourne (Metropolitan), VIC
Great customer service from Jacinta and staff
I was so pleased to receive wonderful service at Preston's Plush. I had many questions and too many choices. I purchased a Snuggle Swivel Chair and then changed my mind on the fabric I had chosen once I'd made my purchase! Jactina was so nice and helpful as were all the staff. I went home to think about it and called to make my final decision. Nothing was to hard. I was emailed within 5 minutes to ensure my order was correct. Definitely the place to go for quality and amazing customer service.
1 comment
Plush Sofas A.Plush Furniture
Hi Kylie,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear that Jacinta from our Plush Preston Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
DomGreater Melbourne (Inner), VIC
- 2 reviews
Maree
Maree was very helpful and professional, was an absolute pleasure and simple to select and purchase the perfect couch for my new beach house. Big thanks to Maree. We are very happy.
1 comment
Plush Sofas A.Plush Furniture
Hi Dom,
Thanks for sharing! Looking forward to passing your kind words on to the team.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Mark AGreater Melbourne (Inner), VIC
Perfection
Just had our Cooper delivered today. Couldn’t be happier. Went to a few stores and spent a huge amount of time with sales consultants. They couldn’t have been more attentive and helpful. Delivery guys today were fantastic and everything promised was done. Plush Thankyou. Mark Collingwood
1 comment
Plush Sofas A.Plush Furniture
Hi Mark,
Wonderful to hear you received your beautiful Plush Sofa. We will pass on your feedback to our Preston and Delivery Teams. ... Read more
Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
ClaireGreater Melbourne (Metropolitan), VIC
Jacinta was super helpful!
Jacinta at Preston made the experience of buying new sofas really easy. Her product knowledge was excellent and she made it very easy to decide on models, fabrics and sizes. Super helpful and genuinely happy to help us work out the right choices. Thanks!
1 comment
Plush Sofas A.Plush Furniture
Hi Claire, Thank you for sharing on your recent Plush experience. We are glad that Jacinta's expertise was invaluable throughout your sofa selection process and that she was more than happy to assist ... Read more
in finding your perfect fit. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Yen
- 2 reviews
- 3 likes
Great Service
Staff were very helpful, Jacinta was very patient with us as we changed or minds several times before deciding on the colour of couch. The information at time of purchase was great. Looking forward to our delivery in the new year.
1 comment
Plush Sofas A.Plush Furniture
Hi Yen, we are pleased to hear of your recent Plush Preston Showroom experience. We are glad to hear that you took your time in configuring your perfect fit which you can't wait to receive. Many Thanks!
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Loving our new couch & snuggle chair!
Theres something for everyone in this store. We found it to have lots of variety in sofas & because you can choose the covers we could mix in a few different options and have them all come in the same leather. The team store were very helpful in explaining the different options, quality & care post sale & have kept us well informed about our order. Joel & Jason delivered & set up our sofa & chair & showed a great deal of care in unloading & bringing the items into our lounge. Delivery was as promised & we have a great new suite that will last us for many years to come!
1 comment
Plush Sofas A.Plush Furniture
Hi Tamara, thank you for taking the time to share on your overall Plush experience. We are so pleased to read of the great service you received both in the Showroom and upon delivery and that you are ... Read more
now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent service from delivery drivers and sales staff!!
Jason And Joel were on time and extremely helpful. They assembled our couch and it looks fantastic in the room.
They were professional and cleaned up after themselves.
Everyone in sales at the Preston store is lovely, helpful and professional. They provided 10/10 service
Thanks team !!
1 comment
Plush Sofas A.Plush Furniture
Hi Kaanth, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Delivery and Preston Teams. We invite you to share your fantas... Read more
tic new addition via the below link. https://www.instagram.com/plush_think_sofas/?hl=enSimilar opinion? Write a review on ieatwords.com.au!
Rod and FayeGreater Melbourne (Inner), VIC
Hunt for a new lounge is over.
Found Tanya Tomsic's sales approach very relaxed and informative .We look forward to receiving our new lounge room furniture once made and delivered we can now relax.
Many thanks Rod and Faye
1 comment
Plush Sofas A.Plush Furniture
Hi Rod & Faye, We are looking forward to passing on your lovely feedback to our Preston Team. It is wonderful to hear that from over 100,000 combinations of style, configurations and covers you found ... Read more
your perfect fit. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
ChrisGreater Melbourne (Outer), VIC
Excellent delivery service
Great delivery service. Jason and Joel delivered and assembled quickly and professionally. No hassles, no fuss. Preston store was professional to deal with, even when there was a delay with the shipping.
1 comment
Plush Sofas A.Plush Furniture
Hi Chris, thank you for your feedback! We will be sure to pass on your kind words to the team.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
SandyGreater Melbourne (Inner), VIC
New sofa
Josh and Joel delivered my new sofa today. They were very helpful, polite and tidied up all the packaging and took it away. The sofa is great and well worth the wait for it yo be made.
1 comment
Plush Sofas A.Plush Furniture
Hi Sandy, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
CherieVictoria
Delivery service
Received my lounge suite today. It looks amazing. Thank you Joel and Jason for keeping me informed of the time of arrival. You were both very professional, efficient and great to deal with.
1 comment
Plush Sofas A.Plush Furniture
Hi Cherie, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Chrispy
- 2 reviews
Great service !!!
Delivery
Joel and Jason were fabulous!
Their communication before the couch came was excellent.
They arrived when they said they would.
I just sat back and watched them put my beautiful new couch together and take out the rubbish.
Brilliant!!
Joel and Jason!! Thank you!!
Chrissy Madeline and Jacky
1 comment
Plush Sofas A.Plush Furniture
Hi Chrispy, Welcome to the Plush Family! We are glad to hear that you have received your beautiful new sofa and we look forward to passing on your kind words to our delivery team.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
KjonesGreater Melbourne (Metropolitan), VIC
Absolutely amazing!!!!
The couch looks magnificent and the delivery and installation by Joel and Jason could not have been smoother. They did it so effectively and efficiently. So happy with it all!
1 comment
Plush Sofas A.Plush Furniture
Hi there, thank you for sharing on your recent delivery experience with Plush. It is wonderful to hear that you are loving your stunning new sofa and we look forward to passing on your kind words to the team.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Tinaasked
Hi is there a cleaning kit available to my leather couch?
1 answer
Plush Sofas A.Plush Furniture
Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush
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Plush Sofas A.Plush Furniture
Hi Edward,
We are disappointed to hear of your dissatisfaction and experience to date. Your feedback has been escalated to our Management Team who are having trouble identifying you. If you could kin... Read more
dly assist by send your contact details to [email protected] or submitting below.