Jenny S.Greater Melbourne (Outer), VIC
Customer Service
Appreciated the good customer service by Nicole of the Taylors Lakes store. Nicole was informative as the details of the products and very courteous whilst explaining our options, timing of delivery and product care. Her assistance was instrumental in our decision to purchase.
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KirbyGreater Melbourne (Inner), VIC
Delivery was above and beyond!
We purchased 2 x 3 seater cloud couches from Plush back in November knowing that we were signing up for a February delivery.
Come Feb our couches were onboard for a Saturday delivery which meant we had contractors for the job. We live in a townhouse that has a standard size front door but it opens onto a passage way and makes getting furniture in tricky. The contractors couldn’t get our couch in (Too long) so I called Plush to arrange an exchange. They kindly offered to attempt a redelivery with their main man Jonothan after I sent photos of ...Read more
1 comment
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Just perfect!
We wanted to browse first and test the few options we found online. Nicole happily let us do this and once we needed extra help, she was right onto it! Super helpful and knowledgeable. She was able to answer every question we had and helped us buy our dream couch for our dream home.
Will definitely be going back when we need to start furnishing our next room!
1 comment
Plush Sofas A.Plush Furniture
Hi Mel,
Thank you for sharing your experience with our Taylors Lakes Showroom. Wonderful hearing you found your dream sofa for your dream home. We would appreciate some stunning pictures on our Instagram page @plush_think_sofas. ... Read more
Warm regards, Plush Think Sofas
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TahniGreater Melbourne (Outer), VIC
- 2 reviews
Amazing service!
Zdenka was incredible with her product knowledge and efficiency with my first time shopping for a couch! I had no idea what I was looking for but she pointed me in the right direction and made me feel comfortable and excited with my purchase! Thank you Zdenka!
1 comment
Plush Sofas A.Plush Furniture
Hi Tahni,
Thank you for sharing your feedback with Plush. We look forward to passing your kind words on and hope you enjoy your new sofa.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Siva MalikireddyGreater Melbourne (Outer), VIC
Outstanding Customer Service
Was actually browsing for a lounge with recliners for my theatre room, which ended at Plush at Taylors lake. The store had a several variety of products on display. We were looking for Lounge with firm cushions -- this was one of the few stores that had multiple such lounge on display. Nicole from sales team was outstanding in guiding me make the right choice by checking the measurements of my theatre room, alignment and the right colors. Happy with the choice i made to purchase from Plush a.
1 comment
Plush Sofas A.Plush Furniture
Hi Siva,
Thank you for taking the time to share your wonderful feedback. It is great hearing of Nicole's assistance in finding the perfect sofa for your needs. We are sure your new purchase will be a perfect fit! ... Read more
Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
DutchGreater Melbourne (Metropolitan), VIC
Great Service
Went into the Water Gardens store not really knowing what we wanted. We were served by Sal and she couldn’t have been more helpful, her service was amazing. Sal helped out with design and colours and really listened to what we wanted.
1 comment
Plush Sofas A.Plush Furniture
Hi Dutch,
Thank your for sharing such wonderful feedback for Sal, we are sure that together you were able to find your perfect fit. We hope you love your new sofa! ... Read more
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The reviewer stated that an incentive was offered for this review
Angelo M.Greater Melbourne (Outer), VIC
Great customer service and follow up
cables severed on our electric recliner and repairman Corey did an amazing repair job. Corey arrived exactly on the time scheduled and was very efficient and professional. A credit to Plush Furniture. Highly recommended.
1 comment
Plush Sofas A.Plush Furniture
Hi Angelo, thank you for sharing on your experience with Plush. We are pleased hearing that Corey was able to have you enjoying your recliner as soon as possible. We will pass your appreciation on to ... Read more
him. Thanks for recommending us! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Julia T.Greater Melbourne (Outer), VIC
Perfect modular sofa
Thank you Plush for great customer service in helping me choose my new sofa. I purchased the Melbourne modular at your Taylors Lakes store in September. I was told it will come in time for Christmas and they kept their promise. I received it yesterday and had the best installers Juan and Viset, who were friendly and helpful and explained how the sofas clipped in. Im really happy with my colour of choice and sofa itself and would not hesitate to recommend Plush to anyone wishing to purchase a new sofa.
1 comment
Plush Sofas A.Plush Furniture
Hi Julia, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in our Taylors Lakes Showroom and upon delivery and that you a... Read more
re now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Shop and staff
Even though we have Plush, Zdenka at Taylors Lake store made it easy to make a purchase on our new Lounges, we made our purchase on product and knowing the plush styles and quality and the staff at the store there was no pressure it was up to us so again thanks Plush.
1 comment
Plush Sofas A.Plush Furniture
Hi Ken, thank you for taking the time to share your valuable feedback with us. We are glad to hear you enjoyed your experience with our Taylors Lakes Team and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas
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Sakshi BhardwajGreater Melbourne (Outer), VIC
Thanks for helping us Zdenka and Joanne!
Multiple designs and colors to choose, Great customer service from the staff, warranty for the product after sales, customisation which I need... all these things made me finalize my purchase.
1 comment
Plush Sofas A.Plush Furniture
Hi Sakshi, thank you for taking the time to share such wonderful feedback on your Plush Taylors Lakes experience. We look forward to sharing your kind words with Zdenka and Joanne.
Warm regards,
Plush Think Sofas
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Excellent Service & Great Product
Nicole had excellent customer service and product Knowledge. This made selecting a recliner chair easy! We are very happy with the quality of the chair...it is very sturdy and as there were many fabric choices, we were able to select one that matches our existing furniture.
1 comment
Plush Sofas A.Plush Furniture
Hi Nadine, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Nicole from our Plush Taylors Lakes Showroom was more than happy finding the perfect fit for your spac... Read more
e. We hope your new addition caters to all your needs and look forward to your next visit! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Irene and BillGreater Melbourne (Metropolitan), VIC
Very happy with in in-store experience
Loved the range available, first seen online, then in store at Watergardens. Zdenka was great. She was friendly, knowledgeable and very helpful. Fantastic to deal with. With her assistance we found just what we'd been looking for. Terrific to know that if it isn't right after it's delivered we can replace it or even get a refund. Very impressed with the customer service offered.
Irene and Bill, Melbourne
1 comment
Plush Sofas A.Plush Furniture
Hi Irene & Bill, Thanks for the feedback! It is wonderful to hear that you couldn't resist visiting our Taylors Lakes Showroom and checking out our many stunning sofas that caught your eye. We are gla... Read more
d that our Change of Heart Guarantee eased your mind upon purchase and that you are looking forward to your delivery. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Richmond SenituliGreater Melbourne (Outer), VIC
Great investment from Purchase to Delivery.
Great from the get go again our 2nd purchase in 7yrs and still have old one.
Apologies forgot the shop assistants name from Taylors Lakes a Maori women friendly and welcoming as we were going through options of couches to purchase. She was very welcoming, friendly, informative and understanding with what we needed.
Delivery today from Jonathan and Camilo as our instore experience was, they were the same very approachable and friendly. Didn't mind what time they came they did their job. Gotta give it to them both working in the rain they still had smiles 15minutes and off to the next delivery. Thanks so much Instore, call centre and delivery guys.
Your services were great.
Kind regards
1 comment
Plush Sofas A.Plush Furniture
Hi Richmond, thank you for sharing on your overall fantastic Plush experience. It is a pleasure hearing of the friendly and informative assistance you received from both our Plush Taylors Lakes and De... Read more
livery Teams. We are so happy hearing you are loving your beautiful new addition and look forward to your next visit. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Outstanding customer service
So happy with Zdenka and her wonderful service and product knowledge. All staff at Taylors Lakes are very helpful. I Can not wait for my sofa and I recommend Zdenka to all.
1 comment
Plush Sofas A.Plush Furniture
Hi Mouna, we are so pleased to hear that you received outstanding service from our Taylors Lakes Team. We will pass your appreciation on and appreciate your recommendation.
Warm regards,
Plush Think Sofas
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Hassle free shopping experience
Thank you to Zdenka for making our sofa purchase so easy - we were overwhelmed by choice and possibilities when we entered the store. Zdenka listened to our needs, provided helpful advice and info and most importantly gave us time and space to think and make our choices.
1 comment
Plush Sofas A.Plush Furniture
Hi HVa, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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Garrick PGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Great service 4th time around
This is our 4th time purchasing through Plush and we are not disappointed. Considering we knew what we wanted it was easy to choose an option. The staff take particular care in assisting and advising on what they feel are points that you should consider. We have bought furniture from other stores by when it comes to lounge suites we will always visit Plush 1st.
Thanks again for a great experience, and you never know when we will be back.
1 comment
Plush Sofas A.Plush Furniture
Hi Garrick, thank you for sharing on your most recent visit to our Taylors Lakes Showroom. It is a pleasure hearing that once again our team have met your expectations and found your perfect new addit... Read more
ion to your home. We look forward to your next visit! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
BevGreater Melbourne (Outer), VIC
- Verified customer
Love Plush!!!
Thank you Zdenka for all your help, advice & the time that you spent with us choosing our lounge suite & accessories. Nothing was too much trouble! Great customer service & fantastic products.
2 comments
Plush Sofas A.Plush Furniture
Hi Bev, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
Zdenka was VERY helpful & I'm more than happy to give her my feedback. It's all too often that people are quick to complain but not as quick to acknowledge good service. Once again thank you & I will be recommending Plush to my family & friends :)
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TanyaGreater Melbourne (Metropolitan), VIC
Great customer service!!!
I’ve just purchased my second couch from Plush Watergardens and I couldn’t be happier!! The service I received from Nicole, Joanne & store manager Jackie was amazing!! Not only was the customer service fantastic, these guys are a true example of a team. Highly recommended.
1 comment
Plush Sofas A.Plush Furniture
Hi Tanya, thank you for taking the time to leave such a glowing review of our Plush Taylors Lakes Showroom. We look forward to sharing your kind feedback with Nicole, Joanne and Jacqui and hope you en... Read more
joy your wonderful new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Mike lGreater Melbourne (Metropolitan), VIC
- 2 reviews
Customer service
We recently purchased a sofa from plush at Watergardens with Joanne. We spent a large amount of time working out what would suite us as a family and the living room space and Joanne was just amazing. We looked at many combos, sofas, colours and cushions to determine what would suit our home and she was super helpful. I definitely recommend shopping with Joanne
1 comment
Plush Sofas A.Plush Furniture
Hi Mike, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Joanne from our Plush Taylors Lakes Showroom was more than happy finding a sofa that met all your needs.... Read more
Looking forward to your next visit! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Perfect fit.
I would like to thank zdenka from Plush Taylor lakes for helping my son find the perfect chair. Nothing was to much trouble and she took her time explaining everything to him. We appreciate how valued you made him feel. Definetly coming back.
1 comment
Plush Sofas A.Plush Furniture
Hi Kerrie, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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Plush Sofas A.Plush Furniture
Hi Kirby,
Welcome to the Plush Family!... Read more
We are pleased to hear that you are now the owner of a stunning Plush Sofa. It is great to hear of the outstanding experience you received from purchase to delivery. We hope you love your sofa and look forward to passing on your kind words to the team. Warm regards, Plush Think Sofas