GeoffPerth, WA
Absolutely terrible
We purchased a modular couch ( not cheap ) & after a few months part collapsed ( we are average weight people ) it actually hurts your back to sit on. Several visits from technicians they then lost our job, more than a year now still waiting after they were very reluctant to replace we agreed a repair, three months later still waiting. I would advise the adverts & warranty claims mean nothing. This was really sad after good shop service & a great looking piece of furniture.
1 comment
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- Verified customer
Great service at Joondalup
The service by Lyn at Joondalup was fantastic. She was able to help us design our couch configuration and get exactly what we wanted! After going to numerous other stores we were very impressed with her attention to detail.
1 comment
Plush Sofas A.Plush Furniture
Hi Tracy,
We are so pleased to read of the service you received from Linda at our Plush Joondalup Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.... Read more
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The reviewer stated that an incentive was offered for this review
Excellent Customer Service
Lyn Thomason who served us was polite, non pushy, knew the product we were interested in purchasing and went out of her way to make sure we had all the relevant information prior to making the purchase decision
1 comment
Plush Sofas A.Plush Furniture
Hi Warren,
Thank you for your feedback! We are glad to hear that Linda was able to answer any queries you had regarding your new purchase. It is great to hear you are confident with your purchase and look forward to passing on your kind words. ... Read more
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DebbiePerth, WA
- 4 reviews
Excellent service
Received friendly and helpful service today from Claire when buying our new lounge. Answered all questions well and pleased with the outcome. Looking forward to it arriving for my new home.
1 comment
Plush Sofas A.Plush Furniture
Hi Debbie,
Thank you for sharing - hope you love your new sofa! We will be sure to pass on your kind words. ... Read more
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Nat DPerth, WA
Outstanding Service
So happy with the service received at both Joondalup and Osborne Park stores. The staff we dealt with (Claire W and Rodney G) were friendly, professional and efficient. Can't wait for our snuggle chair to arrive next week! Thanks folks!
1 comment
Plush Sofas A.Plush Furniture
Hi Nat,
Thank you for sharing on our Joondalup and Osborne Park Showrooms. As you have purchased one our most popular models we are sure you will love your new purchase. We will be sure to share with both teams.... Read more
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Emma
- 2 reviews
Wonderful service thank you Lyn
Thank you for all of your help and guidance Lyn, wonderful service thank you so much!! We were so thankful for your customer service, so thorough in going through our sofa purchase. Thanks again!
1 comment
Plush Sofas A.Plush Furniture
Hi Emma,
Thank you for sharing on your experience with our Joondalup Showroom. We are so pleased to hear Linda was able to assist you throughout the process and look forward to passing on your kind words.... Read more
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Great service and help
The store is well laid out and Ian"s staff where very pleasant and helpfull with the a great range of products, and giving us such a great range to choose from to suit our needs and budget
1 comment
Plush Sofas A.Plush Furniture
Hi Anthony,
Lovely to hear your feedback on our Joondalup Showroom. It is great to hear that you enjoyed browsing our stunning range. We would love to see some stunning pictures on our Instagram page @Plush_think_Sofas.... Read more
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PhoebesaundersPerth, WA
- 3 reviews
Plush Joondalup - Lyn Thomason - The BEST Service!
In our search for a new modular couch, my partner and I started at Ikea then De Rucci, Nick Scali, Freedom, Plush, Furniture Bazaar, Furniture Gallery, Amart and Harvey Norman.
When we entered the nicely presented Plush Joondalup store for the first time, we were happily testing various sofas when we were approached by Lyn Thomason. After a warm welcome, she asked if we had been to the store before, to which we responded "no", and she proceeded to explain their product range, their ordering process, and time frames. We were immediately impress...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Phoebe,
Thank you for taking the time to share your valuable feedback with us. It is even better reading your kind words the second time around. We hope your new purchase is as perfect as you env... Read more
isioned which we would love to see on our Instagram page @plush_think_sofas.Similar opinion? Write a review on ieatwords.com.au!
Sue FinneyPerth, WA
Good service
Iain has great customer service. He explained to me all I needed to know about the sofas I was interested in. First time in the store. I was very impressed.
1 comment
Plush Sofas A.Plush Furniture
Hi Sue,
Thank you for sharing your experience with Plush. We will be sure to share your feedback with Iain and the Joondalup Team.... Read more
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Excellent Service
Sam Stabler from Plush Joondalup was extremely helpful, friendly and professional. She was very patient with our indecisive decision making - we were a bit overwhelmed with the choices of materials but Sam was able to narrow it down for us to make our final choice. We will definitely be going back to Plush Joondalup to see Sam for our next sofa purchase. Wayne.
1 comment
Plush Sofas A.Plush Furniture
Hi Wayne,
Thank you for sharing!... Read more
We understand customising your staple piece can be daunting. We are glad that Samantha was able to assist throughout the decision-making process. We hope you enjoy and look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Jesse HowardPerth, WA
fantastic service
Visited the Plush store in Osborne Park last Sunday. Found the store easy to navigate plenty of room between displays to move around. Prices including discounts were clearly displayed. We were warmly greeted by Lynn Thomason who listened attentively to our requirements and led us straight to the options which best suited our needs. She gave us a full description of the product including warranty and price, encouraged us to sit in and operate the controls on both manual and electric versions and even provided samples of fabrics and advice on du...Read more
rability and decor. We believe we have made a wise purchase of a quality item which will be enjoyed for years to come. It is refreshing to see in these times staff like Lynn T and Rodney Grayson (showroom manager, osborne park store) who are so clearly dedicated to making their customers shopping experience a positive one. Lynn is truly an asset to the Plush Company banner.I would recommend shopping for all your sofa needs with this company. Thank you so very much. Mary,Jesse and Coral1 comment
Plush Sofas A.Plush Furniture
Hi Jesse,
Welcome to the Plush Family! ... Read more
We are so pleased to read your glowing review on our Plush Osborne Park Showroom. It is great to see that Linda and Rodney were dedicated to ensure you had a fantastic experience. Thank you for the recommendation and hope can't wait to receive delivery! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
sherbertPerth, WA
- 2 reviews
Excellent Service!
Store was easy to navigate with good range of furniture. We are pleased with our choice of furniture which looks good quality. Our salesman Iain was so very helpful without being pushy. He made our final selection easy with his knowledge of the product. Thank you Joondalup!
1 comment
Plush Sofas A.Plush Furniture
Hi there,
We are so pleased to read of the service you received from Iain at our Plush Joondalup Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
MichellePerth, WA
- 2 reviews
Amazingly helpful friendly staff and fantastic products
Love the store, open and easy to try the couches. Lots of choice and being able to customise to exactly what we need. Can’t wait to get the couch. My mums has been so comfortable we really look forward to ours.
1 comment
Plush Sofas A.Plush Furniture
Hi Michelle,
Thank you for sharing on your overall experience with our Joondalup Showroom. We love that you enjoyed being able to choose from over 100,000 combinations to make up your perfect fit. We... Read more
look forward to welcoming many more of your friends and family to the Plush family.Similar opinion? Write a review on ieatwords.com.au!
Good display of furniture and Ian very helpful
Ian very good in giving a relaxed helpful service without being pushy. We are an older couple so comfort was important and helped with this plus the colour of suite in leather
1 comment
Plush Sofas A.Plush Furniture
Hi Janet,
We are so pleased to read of the service you received from Iain at our Plush Joondalup Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LisaPerth, WA
Leather Lounge
My husband found the lounge and discussed it with Sam, I came a few days later to view it. Sam was very informative about styles, colour, practicality etc. This is the most expensive lounge we have ever bought so we wanted to make the right choice, Sam gave us some samples of leather to take home to compare to the face brick work it would sit against. We were undecided between the buff or charcoal colour and she gave us lots of tips to consider. Very helpful lady. By completing the survey we go in a draw to win $2000 from Plush but we are happy to give Sam a good review anyway as she deserved it.
1 comment
Plush Sofas A.Plush Furniture
Hi Lisa,
Thank you for taking the time to share on your experience with our Plush Joondalup Showroom. We are pleased to read of the assistance you received from Sam throughout your sofa selection pro... Read more
cess and that our swatches were able to assist in choosing a cover.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Courtney KimPerth, WA
- 3 reviews
Great customer service
We had a really positive experience as soon as we walked into the Joondalup showroom. Our sales consultant Claire wasn't pushy and was available to answer any questions we had.
We were really impressed with the couches on display and the choices they came with.
1 comment
Plush Sofas A.Plush Furniture
Hi Courtney,
We are glad to hear you enjoyed our many options when it came to customizing your perfect sofa. Thank you for sharing your feedback with us and we hope you enjoy your new sofa. ... Read more
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The reviewer stated that an incentive was offered for this review
Julie TPerth, WA
- 2 reviews
Great service
Service was excellent and very professional. Haven’t received furniture yet so can’t comment on quality of the product. Plenty of options and fabric choices and quote was emailed and printed
1 comment
Plush Sofas A.Plush Furniture
Thank you for sharing your valuable feedback with us. We hope you are looking forward to delivery and enjoy your sofa.
Warm regards,
Plush Think Sofas
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MelissaPerth, WA
- 2 reviews
Great couch, poor delivery
We had our Melbourne couch delivered last week after a 3 month wait. The service at the Joondalup store was excellent and the couch exactly what we hoped for. However the delivery courier took our signature and left the couch unpacked and not assembled and we were also missing a bolt leaving a unsecured foot. Have since spoken to the Joondalup team who have assisted in dealing with this issue.
1 comment
Plush Sofas A.Plush Furniture
Hi Melissa,
We are sorry to hear of your experience and will be sure to pass this feedback on to our Management Team. We are glad to hear that our Joondalup Team are doing everything they can to rec... Read more
tify the issue so you can start enjoying your sofa. Please accept our apologies for the inconvenience.Similar opinion? Write a review on ieatwords.com.au!
ADRIAN DOYLEPerth, WA
Impressive Iain at the Joondalup Store
Store brilliantly laid out and easy to navigate. When we asked some questions to Iain the experience from then on was above and beyond what we have experienced in any retail purchase previously. Iain was non pushy throughout our never ending questions and was nothing but kind and playful to our 16month old daughter who done nothing but pull labels off the sofas whilst we were there including giving her a lovely cuddly toy to keep. Everything was explained perfectly and after our initial viewing, there was subsequent quotes sent via email in a timely manner. Iain was the single reason we purchased with Plush and we look forward to receiving our sofa in April.
Adrian and Emma Doyle
1 comment
Plush Sofas A.Plush Furniture
Hi Adrian & Emma,
We appreciate your feedback on our Joondalup Showroom. Wonderful hearing on our showrooms presentation and that everything was easily navigated. Hope you enjoy your sofa and your daughter enjoys her Plush Pooch. ... Read more
Thank you! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great advice from sales lady helped us to make up our mind one sofa or the other
100% satisfaction with the range of products and service level, currently awaiting delivery. Would not hesitate in recommending JOONDALUP store to family and friends. Thanks to Plush for the experience
1 comment
Plush Sofas A.Plush Furniture
Thank you for sharing your valuable feedback with us! Looking forward to passing on your recommendation to the Joondalup Team.
Warm regards,
Plush Think Sofas
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Plush Sofas A.Plush Furniture
Hi Geoff,
Thank you for taking the time to share your concerns with us. Please accept our apologies for the delays and inconvenience. We understand that our team have been in contact with a positive resolution. ... Read more
Warm regards, Plush Think Sofas