Reviewer Photos & Videos
Brad
- 2 reviews
Fantastic service and well priced
Rodney was extremely professional, patient and helpful guiding us through the decision making process to ensure we got exactly what we were after. The range of sofas and fabrics/leathers was excellent and the price was great. Thank you.
1 comment
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JSPPerth, WA
- 4 reviews
- Verified customer
Great Range & Excellent Service
The great range and excellent service - Plush was an easy decision.
We were on the search for a new sofa, with a scandi/mid century style in mind. We started off at Plush from a friend's recommendation. They had a variety style of sofas, all modern. The sofas were quite welcoming sit on and not crammed/overwhelming/jam packed on the floor. We met Natalia and she was helpful in explaining the stock, styles, functions, materials, martindale (rub count) and how plush shield works. There was no pressure from her to make a sale.
We had our favour...Read more
ite sofa picked from Plush - Janson sofa. But to make sure we visited other furniture stores nearby in the area. The experience and range elsewhere were disappointing and didn't compare to Plush. Either the other store's range was a decade old in style, unwilling to assist unless you were likely to buy or ridiculously expensive. We came back to Plush the following week and Natalia was there to assist us with our fabric selection. With kids in tow, making decisions can be hard and the kids were kept occupied with the Plush soft toys. Natalia was understanding she sent us quotes with different configurations via email before making our purchase a couple of weeks later. I'd suggest that Plush to consider providing an interior design service in the future. We did research and watched design videos to make sure the sofa style suited our home. If they had this service in place, we would have purchased our sofa even earlier!!1 comment
Plush Sofas A.Plush Furniture
Hi JSP,
Thank you for such a glowing review of our Osborne Park Showroom. It is great t hear that you enjoyed choosing from over 100,000 combinations of style, configuration and covers, We are sure y... Read more
ou will love your new stunning sofa and look forward to your next review. We will be sure to pass on your appreciation to Natalia and the team.
Similar opinion? Write a review on ieatwords.com.au!
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4.8(337)Jean JonesPerth, WA
The perfect fit for my place
The sofa was displayed well and Rodney was most helpful in explaining all of it’s features. We were very pleased with the reduced price and we checked nearby furniture stores for comparisons. There was nothing of comparable quality or value. The sofa will be available at the end of the month so I’m hoping that delivery and set up will be as good as Rodney’s service at the showroom.
1 comment
Plush Sofas A.Plush Furniture
Hi Jean,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear that Rodney from our Plush Osborne Park Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Peter APerth
- 2 reviews
Great service
We had been looking for couches for some time both at Plush and other stores. In the end we made our decision after great service from Natalia at Osborne Park who explained all the options clearly and concisely.
1 comment
Plush Sofas A.Plush Furniture
Hi Peter,
We are so pleased to hear that you received great service from Natalia. We will pass your appreciation onto her. Many Thanks!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Jane LeakePerth, WA
Excellent customer service from start to finish!
Excellent customer service from start to finish. A great range of lounges, with a great range of fabric options available to view. No pressure sales, just good old fashioned customer service
1 comment
Plush Sofas A.Plush Furniture
Hi Jane,
It is great to hear you enjoyed browsing our many stunning sofas! We are glad we could provide the customer service you desired and look forward to passing on your kind words to the team. ... Read more
Hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
RupPerth, WA
Disappointing experience
We went to Osborne Park store and ordered Cameo on 29th Sep 2022 with a wait period of 12 Weeks. Finally sofa arrived on Dec 17th 2022 only to found a broken leg for a chair. This is when all the drama started. Called the Osborne Park store and they said- "We don't deal with thse kind of problems, please call customer care", which were shocking. We felt like we were stranded. Then we called customer care, which is located over East, and have to deal with them over phone. They responded but the problem wasn't resolved yet [26th Dec 2022]. Even ...Read more
the sofa's head rest were not locking up properly. So we called Customer care this time and they advised it's store problem. Store's response- they will work eventually just will take some time, which doesn't make any sense. We have to deal with two people. On top, I dont find the store that helpful. They always try to offload things onto customer care except "Collecting Money". I was initally very happy that I am going with some quality furniture store but I repent my decision every second. I understand things can go wrong but what makes good is whether you are looked after, which Plush failed miserably. I wouldn't recommend Plush soley on the grounds of Customer Service, and having to deal with people over phone once the purchase is made.
1 comment
Plush Sofas A.Plush Furniture
Hi Rup,
We are sorry to hear of your experience to date and appreciate your patience throughout the investigation. We apologise for the inconvenience and are sorry that we couldn't do anything furthe... Read more
r to assist. Your feedback has been taken on board as a measure to improve going forward.Similar opinion? Write a review on ieatwords.com.au!
Erin was a huge help!
We went at the end of the sale on the weekend when the store was very busy with customers. Our salesperson, Erin, didn’t rush us and helped by answering questions in a helpful, pleasant way (NOT snobby or disinterested). We have an older house and thought at one point that we might have to cancel the order, but Erin investigated the measurements of the sofas and got back to us with viable options. She gave frank advice which helped us choose the covering and also about the aftercare program. The sofas will be delivered in 12 weeks and we can’t wait to see them.
1 comment
Plush Sofas A.Plush Furniture
Hi Ali,
Thank you for sharing your kind feedback with us. It is great to hear that our Sofa Specialist was more than happy to answer any queries regarding your new purchase. We hope your new sofa is as perfect a fit as you imagined!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent service.
Rodney was very helpful with the purchase of my snuggle chair, even down to helping me choose a colour and fabric that would match my other pieces in the house.
1 comment
Plush Sofas A.Plush Furniture
Hi Jaime,
Thank you for your feedback! You have actually purchased one of our most popular models so we have no doubt you will love your new Snuggle Chair. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Scott D.Perth, WA
Above and beyond
OUR house build was delayed and we needed our furniture to delayed as well but the order was already processed. The manager made several calls PERFECT SOLUTION. New completion date.
1 comment
Plush Sofas A.Plush Furniture
Hi Scott,
Thank you for sharing! Amazing to hear of Rodney's above and beyond service and that everything is on track. We would love to see some stunning pictures of your perfect fit and new home on our Instagram page @plush_think_sofas. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
friendly helpful staff
great service and the store was spacious with plenty of display furniture to make our decision easier. We havent received the product as yet but are pleased to hear it will be set up for us.
1 comment
Plush Sofas A.Plush Furniture
Hi J,
We are glad you enjoyed browsing our stunning sofas at our Osborne Park Showroom. All you need to do now is await delivery and enjoy your stunning new purchase. ... Read more
Thank you for your feedback! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
SonyaPerth, WA
- Verified customer
Exceptional Service
A huge thanks to Erin, who made my investment, as easy and fun as possible. Even after changing my mind multiple times, Erin made sure I was completely happy before I left the show room. She also took her time and I never felt rushed or pressured.
Thanks so much Erin.
1 comment
Plush Sofas A.Plush Furniture
Hi Sonya,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear that Erin from our Plush Osborne Park Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
K.WoodsPerth, WA
Excellent Staff. Great Store
The store is not over stocked and is not cluttered, allowing for a comfortable "tryout" of various pieces.
Natalia was an excellent host and sales person. She asked all the right questions to find out our true needs and was extremely knowledgeable about all the product in store. She was especially helpful in aiding us to choose the fabric to suit our purchase.
She is both charming and professional. We liked the way she would explain the product choices, answer our questions, and then leave us alone to discuss any issues that my wife and I eit...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Kevin,
Thank you for sharing your feedback with us. It is great hearing that you enjoyed Natalia's charming and professional assistance throughout the selection process. We are glad her assistance... Read more
was invaluable in finding the perfect fit for all your sofa needs. Hope you are looking forward to delivery!Similar opinion? Write a review on ieatwords.com.au!
HamidPerth
- 2 reviews
Great service, wide range of products
I found it very easy to find something that suits my requirements in the showroom, very helpful staff, variety of choices, sample fabrics, interest free finance, delivery and installation services.
1 comment
Plush Sofas A.Plush Furniture
Hi Hamid,
Thank you for sharing your overall experience with Plush. We are looking forward to passing your kind words on to the Osborne Park Team. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great service
Natalia was very knowledgeable on the various sofas and the Osborne Park store is laid out well. I'd seen a chair on a TV ad and immediately found it, sat in it and didn't want to get out. Natalia helped with various options and when I brought back a floor plan, she worked with me to create the perfect room - instantly remembering me and what my concerns were. The only downside it having to wait 12 weeks for it to arrive - I want it now!
1 comment
Plush Sofas A.Plush Furniture
Hi Gemma,
You are now the owner of a stunning new Plush Chair! The perfect fit takes time to be hand-crafted in your unique customization but we are glad to see you can't wait to receive delivery. ... Read more
We will be sure to pass your kind words on. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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I was not familiar with Plush Sofas until I walked into the Osborne Park Store. The quality of the furniture and the service really surprised me. The service was 5 stars with the staff offering professional advice and recommendations without being pushy or domineering. We had Rodney write us up quotes and explain everything to us from how to care for the sofa, the fabric, how it should fit into the room to the amazing 5 year warranty that comes with their products. Although the long lead time is a bit disappointing (15-17 weeks) we feel that th...Read more
e quality of the sofa and the service we have received compared to what is available on the market makes the wait worth it. Would not hesitate recommending Rodney, or Plush Sofas Osborne Park to anyone.1 comment
Plush Sofas A.Plush Furniture
Hi Bonny,
Thank you for your glowing feedback on our Osborne Park Showroom. It is wonderful hearing that you enjoyed your visit and have found the perfect fit for your lifestyle. We are looking forward to passing your kind words on. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Customer Service
When you walk into the Osborne Park showroom you automatically feel the warmth. The showroom was set out with a great range of lounges on display and easy to navigate (I use a walker). I was offered help but I wanted to walk around without any pressure. Once I had an idea of what I wanted. As I wanted a sofa bed and lounge to match I was very impressed with the what I could have. Rodney served me and I couldn"t have been more happier. He informed me of what was available, I was so happy to find that the lounge I could have could be done in a so...Read more
fa bed as well. It is going to be wonderful to have everything matching. I actually thought it wasn't going to be possible. Rodney went through everything with me more than once to confirm with me it was exactly what I wanted. It was great working with somebody that seemed to actually care with what I wanted. Rodney spent as much time with me to make sure everything was correct. Thank you Rodney for the great service it was excellent. I hope I have made the right choice. It is a big investment. I hope the rest of the family approved of my choice especially my mum. Thanks again Rodney. Regards Tracey Buller1 comment
Plush Sofas A.Plush Furniture
Hi Tracey,
Thank you for taking the time to share your feedback on our Plush Osborne Park Showroom. It is great to hear of Rodney's outstanding customer service throughout your visit. We really appre... Read more
ciate your feedback on our showrooms ambience and that you can't wait to receive your stunning new sofa.Similar opinion? Write a review on ieatwords.com.au!
Jane OPerth, WA
- Verified customer
Perfect sofa and perfect service
I went into Plush with no idea of what I wanted. Erin greeted my daughter and myself and immediately I thought my browsing would be compromised if I had a sales person with me. How WRONG was I. I gave Erin a basic idea of what I wanted and she hit the nail on the head with showing me the AUSTIN Modular. It was sold in my head and heart right then. Erin was perfect with her sales pitch - she didn't sell me the sofa...the sofa sold itself and Erin complimented the sale with her wonderful personality. Never have I had a more enjoyable shopping exp...Read more
erience. The post initial followup by Erin was great and I never once felt pressured to purchase - even though I wanted to. So yesterday I completed my order and I am really excited to receive my new sofa and cushions.1 comment
Plush Sofas A.Plush Furniture
Hi Jane,
Thank you for taking the time to share your valuable feedback on our Osborne Park Team. We are glad to hear Erin was able to find the perfect fit for all your sofa needs. We can't wait for y... Read more
ou to receive your new sofa which we are sure you will love.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
DebbiePeel, WA
Service
Erin thanks for making our purchase so easy and explaining everything about warranties and caring for our new lounge and expected delivery times .
Great store and customer service was excellent thanks Erin
1 comment
Plush Sofas A.Plush Furniture
Hi Debbie,
Thank you for sharing - hope you enjoy your perfect fit! ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
LornaPerth, WA
Lovely store
Store is set out well with a great range of products on display. Excellent customer service over our 3 visits to the store. Erin was knowledgeable and helpful and endlessly patient!
1 comment
Plush Sofas A.Plush Furniture
Hi Lorna,
Thank you for taking the time to share on your experience with our Plush Osborne Park Showroom. We are pleased to read of the assistance you received from Erin throughout your sofa selectio... Read more
n process and will be sure to pass on your kind words.Similar opinion? Write a review on ieatwords.com.au!
Great service
The store was easy to navigate, great range of products to view however not so many to the point where it was overwhelming. The assistance from the staff was great.
1 comment
Plush Sofas A.Plush Furniture
Hi Chantal,
Thank you for sharing your experience with Plush. We look forward to passing on your kind words to our team and hope you enjoy.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Plush Furniture WA, Osborne Park but you can read 141 questions about Plush Furniture.
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Plush Sofas A.Plush Furniture
Hi Brad,
We are so pleased to hear of your experience with Plush. It is great to hear that Rodney was invaluable throughout the process and in ensuring you found exactly what you were looking for. Th... Read more
ank you for your feedback which we will be sure to pass on.