Reviewer Photos & Videos
SamGreater Melbourne (Metropolitan), VIC
Very professional.
I have been dealing with Dawn regarding my order. She has been very helpful and highly responsive. I would recommend her assistance. We ended up changing our choice one she sent out the samples.
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MelanieSouth East Queensland, QLD
Amazing Customer Service
Huan was amazing. She dealt with my online order in a fast and efficient manner for a Sunday afternoon/evening. She was personable, knowledgeable and very courteous. She doubled checked all the details and made sure i was happy with my order before proceeding.
1 comment
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B FreemanGreater Melbourne (Outer), VIC
Exemplary customer service for online purchase.
The customer service received from Huan Wang was exemplary. I was surprised after finalising my online purchase to receive a phone call from Huan advising me of a much better deal I could take advantage of. I received an extra item and paid $200 less than my initial purchase. Huan processed the changes and forwarded all relevant paperwork immediately. Huan above all was very friendly, informative and pleasant to speak with. Can not rate her service higher. It was my first purchase from Plush and I will feel very confident in the future making further purchases ither online or instore.
1 comment
Plush Sofas A.Plush Furniture
Hi B Freeman,
Thank you for sharing on your Online Showroom experience. It is great to hear of Huan's exemplary service and that you are looking forward to your delivery. We look forward to passing your feedback on to the team. ... Read more
Warm regards, Plush Think Sofas
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Jeff
- 2 reviews
Great service
Absolutely fabulous service from Lisa, her patience and courtesy was very comforting as I was making my decission on the additional prices for one of our three lounges.ill be buying again in the future via the online store and hopefully through Lisa.
1 comment
Plush Sofas A.Plush Furniture
Hi Jeff,
Thank you for your kind words on our Plush Online Showroom. It is a pleasure to hear that you enjoyed your experience with Lisa and are looking forward to your next purchase already! We are ... Read more
sure your feedback will be well received by Lisa and the team.Similar opinion? Write a review on ieatwords.com.au!
AnuPerth, WA
Prompt, excellent and very helpful
We recently dealt with Rodney from the Osborne Park Plush showroom. We had to cancel a previous sofa order due to unforeseen reasons and wanted to re order another one. This took a longer than expected time but Rodney was patient and supportive from the start. He helped us take our time to make the right choice, kindly allowed us to use the deposit we had paid on the previous sofa as credit towards the new one. This would not have been done by many people. He has always been prompt and friendly in our email interactions and we would highly reco...Read more
mmend both Rodney and the Plush sofa service. We have been very happy with the Snuggle chair we bought last year and look forward to the new sofa which we will get in a few months. Will update our review at the time but this is really to commend Rodney for being great with us and to thank him for all his assistance! Anu and Andrew1 comment
Plush Sofas A.Plush Furniture
Hi Anu & Andrew,
Welcome to the Plush Family! ... Read more
Thank you for taking the time to share on your experience with our Osborne Park Showroom. It is great to hear such a glowing review of Rodney's prompt, excellent and helpful service. We hope your sofa is as perfect as you envisioned and will be sure to pass on your kind words to the team. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Tarnz L.
- 2 reviews
Customer Service was Brilliant
Had gone on line and Jared A responded to my messages and was very helpful with my transactions etc. He had sent emails etc that he had promised to send and had followed up on phone calls. He had recommended I go into the store closest to me which I did and was dealing with a Chris Mc who was really helpful with all information etc. I would have no hesitation in dealing with Jared again. Thank you so much Jared for your input and helping me to get there in the end. Keep up the excellent work.
1 comment
Plush Sofas A.Plush Furniture
Hi Tarnz,
Thank you for sharing such wonderful feedback on your Plush experience. We look forward to passing your kind feedback on to our Online and Midland Showrooms. We hope you are looking forward to delivery!... Read more
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Kym G.Wimmera, VIC
- Verified customer
Excellent Customer Service
From the moment I entered the Plush website Jared A was brilliant in assisting me through the entire process, ensuring that the purchase of my new sofa was as seamless as possible.
Jared was patient while I attended the Ballarat store in order to ensure that I was happy with not only the sofa style but also the colour selection before placing my order with him.
FYI the Ballarat staff were excellent with their assistance even when I informed them that I would be purchasing the sofa online with Jared. They were brilliant in providing informatio...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Kym,
Thank you for sharing on your experience with our Plush Online and Ballarat Showrooms. It is wonderful reading your glowing review on both teams service and that you would recommend Plush. We will be sure to pass your kind words on. ... Read more
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LaraGreater Melbourne (Metropolitan), VIC
Online store is the way to go for service
I dealt with Jared A from the online store - I started with general questions when I was just doing preliminary research, and ended up ordering two chairs (I did go in store to sit on them before ordering and the in store staff barely acknowledged me). Jared was friendly, helpful and knowledgeable at every stage of the process, including sending out swatches of the leather colours I was interested in, and keeping the quote competitive. Chairs haven't arrived yet, so this isn't a comprehensive review of the product itself, but buying online with Jared was super easy.
1 comment
Plush Sofas A.Plush Furniture
Hi Lara,
Welcome to the Plush Family!... Read more
At Plush, we take pride in leaving our customers to process our range of cover and configuration options as well as being close-by for any assistance. We are sorry to hear of this miscommunication and understand this can be frustrating. We are glad you didn't let this deter you from purchasing one of our lovely sofas. We will be sure to pass on your kind words and hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Easy Transaction
Jared A service was exceptional-sent a few swatchs out and his follow up was just the right degree and tone without being at all annoying and a put off. Made the process easy.
1 comment
Plush Sofas A.Plush Furniture
Hi Carly,
Thank you for sharing on your Online Showroom experience. We look forward to passing on your kind words to the team. ... Read more
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Great service from Jared A
Just order second sofa online. From the online chat. Jared A goes above and beyond to make sure you are getting the best deal and best looking sofa. Will be back soon to order another!
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Thank you for sharing on your experience with our Online Showroom. We are so pleased to hear of Jared's great service and that you are looking forward to your new sofa. ... Read more
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Cath F.Richmond-Tweed, NSW
Awesome Customer Service
I recently purchased a soft and lounge chair online and as I was having some issues with the payment screen one of the online staff (Lisa) contacted me via chat to see if I required any assistance. She then rang me and we completed my order over the phone. Lisa was SO helpful and patient and made the whole process a very pleasant experience.
1 comment
Plush Sofas A.Plush Furniture
Hi Cath,
Thank you for sharing on your experience with our Online Showroom. We are so pleased to hear Lisa was able to assist you throughout the process and look forward to passing on your kind words.... Read more
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Incredibly helpful staff members
I dealt with both Huan W and Jared A and they were both very helpful in helping me order new items to go with my existing modular lounge. They were very knowledgeable of the products and open and honest with their communication. They very much helped to finalise my decision to purchase.
1 comment
Plush Sofas A.Plush Furniture
Hi Penny,
Thank you for sharing on your experience with our Online Showroom. We are so pleased to hear that Jared and Huan were able to assist you throughout the process and look forward to passing on your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Thank you for making it so easy.
Took a look at our future lounge at the Alexandria showroom and received fantastic service from Anna. Received an email from her before we arrived home spelling out options and next steps. We purchased online in the end and again received fantastic service from Lisa. Good job girls and thank you for making it so easy.
1 comment
Plush Sofas A.Plush Furniture
Hi Mint,
Thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both from our Alexandria and Online Showrooms. We will be sure to pass on your kind words. ... Read more
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wilson.diane1South East Queensland, QLD
- Verified customer
Perfect solution. Can’t wait for Delivery
Wanted to thank Waverley at Bundall store, who helped us with our sofas, your knowledge and attention to detail excellent. Helping us choosing the right pieces for us
Diane & Warren Wilson
1 comment
Plush Sofas A.Plush Furniture
Hi Diane & Wilson,
We are so pleased to hear that you received great service from Waverley. We will pass your appreciation onto her. Thank you for the feedback!... Read more
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Thank you Elyse and Nigel
Thank you for your patience, extensive knowledge and the overall fantastic customer service we experienced in selecting our lounge. We can’t wait to have it delivered! We highly recommend the staff at the Newcastle store!
1 comment
Plush Sofas A.Plush Furniture
Hi Kellie,
Thank you for your recommendation! We are so pleased to hear of Elyse and Nigel's fantastic service. We look forward to passing on your kind words. ... Read more
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Excellent experience with online store
Having been to a Plush store, we liked the sofa design and decided to purchase online. The online store was easy to navigate and provided just the right amount of information, and the follow-up from sales team was excellent. Jared A who assisted us with the process was pleasure to deal with. He was knowledgeable and took the trouble to work patiently with us through all our queries. It was our first time shopping with Plush online and a truly positive experience.
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Thank you for taking the time to share on your experience with our Online Showroom. We are pleased to hear of Jared's assistance throughout your selection process and look forward to passing on your kind words. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Awesome Snuggle chair...
The online store was a breeze to use, the options were plentiful, the fabric range was huge and very high quality and dealing on the phone with Dawn was a pleasure....thanx .
1 comment
Plush Sofas A.Plush Furniture
Hi Phil,
Thank you for sharing on your experience with our Online Showroom. We are so pleased to hear Dawn was able to assist you throughout the process and look forward to passing on your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
YvetteSouth East Queensland, QLD
Customer service and product knowledge
After being in store and almost turning to another furniture lounge company due to poor store service. I decided to use the online query and Jared was tremendous from start to finish. He not only answered my questions but was patient and understanding to my needs. He worked with me to ensure a positive experience. Customer service is rare these days but Jared certainly should be commended on his efforts to be honest, reliable (called and followed up when asked) and genuinely wanted to assist. I would highly recommend him to deal with. I won’t step foot into the store again.
1 comment
Plush Sofas A.Plush Furniture
Hi Yvette,
Thank you for your recommendation! ... Read more
We really appreciate your feedback on our Plush Online Showroom. We are pleased to hear of Jared's wonderful service and look forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Shilpiz c.Melba 2615, ACT
Experience with online ordering!
I am writing this review for 2 Sofas & Ottoman that I purchased during the End of Year January 2020 Sale at Plush Furniture Online store.
I did my browsing online and decided on the sofas from Hudson Range. Once that was sorted, I was still deciding on the Ottoman that I wanted. During that time, I also wanted to know how to go on about getting my financial arrangement sorted.
Plush’s staff named Huan who I had come across over the phone was very friendly and was an excellent customer service representative.
Her customer service was VERY prof...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Shilpiz,
Welcome to the Plush Family!... Read more
It is a pleasure to hear such a glowing review of your experience with our Online Showroom. We are glad to hear that you appreciated our outstanding service and continued support. We appreciate your patience and are looking forward to your delivery. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Andrea JHobart, TAS
Very helpful remote service
Great looking sofa and chaise purchased through Plush Online with excellent assistance from Jared A. It's just a shame that Plush can't arrange home delivery in Tasmania. Long lead time is OK for a good product manufactured to order.
1 comment
Plush Sofas A.Plush Furniture
Hi Andrea,
Thank you for sharing on your Online Showroom experience. We are sorry to hear of your initial disappointment but are glad we could figure something out. We hope you can't wait for your delivery. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi Melanie,
Thank you for taking the time to share on your Online Showroom experience. It is great to hear that Huan was more than happy to assist in finding the perfect fit for your sofa needs. We will be sure to pass your appreciation on!... Read more
Warm regards, Plush Think Sofas