??!

Reviews

(6,731)
(359)
(44)
(59)
(281)
  • Product Quality
    4.8 (1,483)
  • Return Claim MadeYes (29) · No (1,871)
  • Warranty Claim MadeYes (78) · No (1,817)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.9 (1,865)

Reviewer Photos & Videos

  • More

Helen

HelenSydney, NSW

Great for young couples furnishing new apartment

published

We went to Plush to find a 3 seat recliner couch. Given we were first time considering Plush, Robert, the store manager, was very helpful in explaining all the different available recliner designs and the extras that went with buying a sofa here eg protection cover. We walked around our stores but came to buy from him because he was very friendly and informative.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers

Belair

BelairMetropolitan Adelaide, SA

Customer service at Marion SA was just great.

published

Dennis at Marion SA was just great. New his stuff was very patient and gave great advice. Very happy with the quality and look of our new leather lounge. Delivered on time and no surprises

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers
Jenny S.

Jenny S.Greater Melbourne (Outer), VIC

Customer Service

published

Appreciated the good customer service by Nicole of the Taylors Lakes store. Nicole was informative as the details of the products and very courteous whilst explaining our options, timing of delivery and product care. Her assistance was instrumental in our decision to purchase.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
See all answers
Michelle

MichelleSouth East Queensland, QLD

genuine friendly helpful service

published

I have had two separate occasions when I've purchased from this store and both times Meryl has been very happy to help with suggestions and service. Very happy with the products, a wonderful experience and would use this store again for any further purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley
See all answers

Stella - Sydney Aus

Stella - Sydney AusSydney, NSW

  • 2 reviews

Highly recommended

published

Highly recommend Plush Alexandria. Great range of products and fabrics. Great Customer Service from Manager Robert, not pushy, very informative and excellent product knowledge. Plush backs their product and includes great warranty.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers

John

JohnGoulburn Valley, VIC

  • 2 reviews

Great Job Plush Shepparton!

published

Update on my sofa...
Was told I'd get it in March...
Got it installed on 25th of Feb by 2 guys that seemed to enjoy their job.
Brought it in and set it up quickly and took all the packing away in no time flat...
Got it set out ready to join the sections together and stopped and made sure I understood how to pull it apart and put it back together again if I ever need to move it...

The whole time from going to the store to being able to sit here now writing this was great....
I don't know that I've ever dealt with a friendlier more helpful team on any household item I've ever brought!
Great job Plush!
Thankyou!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Shepparton vic
See all answers

Amanda Tipene

Amanda TipeneSouth East Queensland, QLD

Great customer service

published

Chrystal was great she had a fantastic knowledge of all the lounge suites helped us throughout the store..
Great customer service. Now we are waiting for our product to arrive very excited.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan Qld
See all answers

Ash

AshWestern Australia

  • 2 reviews

Erin was an absolute superstar!

published

Erin was amazing. She was kind and professional and helped choose a custom made sofa that suited both my space and budget. I would definitely shop with Plush again. Thanks for all your help Erin.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jane Clancy

Jane ClancySouth East Queensland, QLD

  • 3 reviews

Thanks Cam

published

We walked into Plush at Bundall after visiting many other furniture stores and were greeted by Cam. We have a long and skinny TV room that we were struggling to find a suitable couch for but Cam showed us a few options and helped us work out which would fit the room and our family best. Then we got to choose our fabric and were lucky enough that there was a couch covered in the one we liked so we could see the finished product (I'm not very good at visualizing how a sample will look on a larger scale). We can't wait for the couches to arrive

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall, Qld
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
P and J

P and JGreater Melbourne (Outer), VIC

  • 2 reviews

Great Customer Service

published

We visited Plush Highpoint a few times trying to decide on couches for our new house. Couches are a big decision as they can make or break a space. We received assistance from Fergus who was really knowledgable and helpful. He provided insight into the different designs, materials and pricing and was really patient while we decided what type of couch we were looking for. Each time we visited, he made sure to follow up with us and remembered who we were, a nice personal touch. We ended up buying two couches and the service was excellent! Thanks for all your help Fergus @ Highpoint!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Irene

IreneNorth Queensland, QLD

Happy with service i received from sales person jessica

published

I popped into the store yesterday 23rd feb and was greeted by jesse who was very patient with me when i first walked in she was helpful with her product knowledge and nothing seemed to be a problem for her . Jesse had answers for every question I asked her and she would explain until I understood. Very happy with jesse at plush and will highly recommend them to anyone who is looking to buy your furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Townsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thanks Natalia

published

We dropped into Plush Furniture to look for a red reclining sofa, were greeted by Natalia who was very charming and helpful, and directed us to a sofa, which was exactly what we were looking for. We haven't got it yet, but I'm sure we will be very pleased with it. Thanks Natalia.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

justaslither

justaslitherSydney, NSW

  • 3 reviews

Refreshingly helpful team who provided seamless service and a great product.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn Plush
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing customer service

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Osborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sue C

Sue CHunter Region, NSW

Very satisfying experience

published

Recently we paid a deposit for a sofa with Plush Furniture Newcastle and were extremely happy with the customer service we received. I phoned prior to visiting the store regarding a fabric enquiry and was assisted by Elyse, who was helpful, friendly and very knowledgeable.
Elyse also assisted us when we visited the store and was the perfect Sales Assistant, knowing just the right time to give us some time to ourselves to think things through and try out the different lounges.
We have been extremely satisfied with the service and flexibility provided by Plush Newcastle so far.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNewcastle
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jacky

JackyGreater Melbourne (Outer), VIC

Professional service and delivery

published

2nd time purchasing from Plush, and I’m happy with both the customer service from Taryn in store and the delivery. My new couch and recliner are beautiful and comfortable. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent customer service

published

We visited the Townsville store and were greeted warmly by Amanda. She was knowledgeable and respectful when answering my questions about how Plush source their leather and feathers, which I really appreciated. She was very helpful and patient while we considered the different styles and changed our minds over and over! We ended up with a sofa that we're very happy with and two armchairs (yet to be delivered).
The store itself was really well laid out and easy to view the wide range of products available for sale. Highly recommend visiting the Townsville store and having a chat to Amanda.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Service

published

Michele gave us a friendly greeting and was very knowledgeable on the sofa we finished up buying.looking forward to receiving our new sofa in the next couple of months.
Now waiting for manufacturing and delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne park WA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Eric Rizzo

Eric RizzoSydney, NSW

I've got exactly what I ordered and I am pleased.

published

I was helpful by the salesperson a lot and found what I wanted.
I was 99% satisfied, did not take me long to decide.
I only had the product three days, and I am very satisfied.
I would never be able to assemble my sofa on my own thanks to Plush Delivery crew.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Prospect N.S.W.
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great showroom and friendly service

published

Amy from Fortitude Valley store was very friendly and helpful with our enquiries. She very efficiently provided quotes with an instant email of these. The email had very straight prompts in terms of proceeding with a purchase which we did.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Page 1 of 374

See all Plush Furniture reviews

Questions & Answers

Peter Howard

Peter Howardasked

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas


Peter Howard

Peter Howardasked

are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?

No answers

Tina

Tinaasked

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


Get an answer from our members and Plush Furniture representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.