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Reviews

(6,731)
(359)
(44)
(59)
(281)
  • Product Quality
    4.8 (1,483)
  • Return Claim MadeYes (29) · No (1,871)
  • Warranty Claim MadeYes (78) · No (1,817)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.9 (1,865)

Reviewer Photos & Videos

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Lisa

LisaPerth, WA

Great customer service

published

I thoroughly enjoyed entering the store, it is a lovely showroom and the furniture is displayed beautifully with lots of great choices. The staff member, (Natalia) that I dealt with was amazing, she was very patient and very helpful with great suggestions and was a problem. She is an asset to your team.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Awesome customer service and prices

published

Store was easy to navigate, Larry was tremendous to deal with. I cannot make other comments as I won’t get the sofa for 15-17 weeks which is disappointing though understandable



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMyaree
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Melissa McD

Melissa McDNorth Queensland, QLD

Amazing Service Amanda!

published

Amanda welcomed my husband and I into the store with a warm beautiful smile on an unusually cool Townsville day. Amanda has excellent product knowledge and was able to directed us to the product we were after straight away. We needed a sofa bed which would be easy to set up but needed the perfect fabric to suit our new rumpus room. Amanda’s advice was valuable even letting us take samples home to colour match. Thanks Amanda - we would definitely make sure we came to you for our next purchase!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic service

published

I went into store today to ask some questions about the plush snuggle chair, with a view to buying one. Michele was very informative, she answered all my questions easily and fully. It was great speaking to a sales person who could help with my queries and show me what I wanted to see, but without being pushy or forceful. Needless to say I was impressed, and bought the chair. Can't wait for it to arrive

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Olga

OlgaSouth East Queensland, QLD

  • 2 reviews

Great customer service

published

- Nice open store, with a lot of floor space to move easily around.
- Great quality furniture
- Huge selection of customisable options to suit your own specific taste
- Amazing customer service, exceeded all expectations
- Great communication in person and via phone and email

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Logan Super Centre
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Exceptional service and product!

published

Amazing service at the Logan store & by Jerlene! I felt valued and important as a customer. I received my sofa 6 weeks before estimated delivery. Love my new plush sofa!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Haold

HaoldSouth East Queensland, QLD

  • 7 reviews

Exceptional Service

published

As we walked into your Bundall store we received an excellent welcome and smile from Hanna. She immediately understood our requirements and took us straight to the recliner chair we would need.Hanna was so patient and caring and showed us so many swatches advising us along the way.She gave us as much time as we needed . Hanna is an asset for your firm and such a pleasure to deal with her. THANK YOU SO MUCH HANNA.
Regards
Harold and Avril
Can’t wait for the chairs to arrive

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Bundall
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lee

LeeGreater Melbourne (Outer), VIC

great service as always

published

We were looking to buy a sofa bed and armchair we had wonderful friendly advice from both Emily and Taryn at the Frankston store, this is the third time we have bought from this store and have been very happy every time. Lee Gregg

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The best customer service I have ever received

published

Over the weekend I purchased the exact lounge I was looking for! What made the experience even more pleasurable was the incredible service I received from Natalia at Plush Osborne Park. She had knowledge of all of the showroom products and went above and beyond to help me visualise the lounge in my home. She used multiple tape measures to make the room dimensions, moved and swapped ottomans. My friend and I had so much fun shopping with Natalia.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love my lounge & accent chair

published

We have bought a leather lounge & accent chair. The quality is great! Our lounge needed a slight repair & was fixed no problem! Amy from the Fortitude Valley store is always so helpful when purchasing & after sale service. She makes shopping there a pleasure!

Customer Service
Product Quality
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Troy Townsend

Troy TownsendNorth Queensland, QLD

Jesse sure is a sofa specialist! Terrific service and knowledge

published

My wife and I visited the store twice over the weekend and received excellent attention and patience from their sales consultant Jesse. She knew absolutely everything about the products. Thank you, we will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hayley P.

Hayley P.Perth, WA

Thanks so much

published

Haven't got my sofa yet but Jordan in midland was lovely and didn't mind our crazy kids running around the store. Thanks! The store was nice and the furniture was 50% off

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationmidland
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Johnny

JohnnyMetropolitan Adelaide, SA

Great service and support

published

I had a great shopping experience today! Walked away with a smile after purchasing a beautiful recliner from Shauna at the Gepps Cross store, very polite and helpful service provided

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

DLS

DLSSouth East Queensland, QLD

Great service from Judith at Aspley store

published

We received excellent service from Judith at Plush Aspley. She was very knowledgeable about the products and helpful with colour & style selections. Nothing was too much trouble. Very excited about our new Duchess chair and ottomans.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Very friendly and knowledgeable salesperson.

published

Very easy to find the store. Looked online first then went to the showroom.

Choose the sofa we had seen online. Took sample colours home and tried them out then went back the following week to purchase. Salesperson remembered us and was helpful in finalising.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

great couch and service

published

The couch and the service from Taryn are both terrific! Great purchase experience! Taryn showed us the couches we were thinking of buying. Her professional knowledge and friendly and cary service made the experience very easy and pleasant.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service! Very fast responses to queries

published

Natalia from Osborne Park Plush store was extremely helpful. She answered all our questions very well and informed us of everything we needed to know about the product of interest. She took photos of the items and colours and emailed them to assist us with our colour choice. Thanks Natalia!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Warren

WarrenPerth, WA

  • 2 reviews

excellent service

published

We found visiting the store very pleasant, it was easy to see all the furniture and find what we were looking for. Erin was extremely helpful in helping us decide the materials once we had chosen our chairs. The chairs do not require assembly.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsbourne park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Nettie

NettieGippsland, VIC

  • 2 reviews

Great old fashion service with all the modern conveniences.

published

We were recommended by our kids to go to plush for our new sofa. When we entered the store lovely warm greetings from friendly staff. Vanessa asked if she could help with our selection of a sofa that most suited our need and of course helped with the different support in the different designs. Then came the choice of fabric which once again was so helpful. A big thankyou to Vanessa Bognar who created with her expertise the right sofa including the right fabric to suit our decor. It was such a pleasant experience shopping at plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing service and beautiful show room!

published

As a first time buyer, I was recommended by many of my friends to visit Plush. Robert (Manager) was fantastic to deal with and the Alexandria showroom is really nice! Couldn’t recommend highly enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Page 2 of 374

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Questions & Answers

Peter Howard

Peter Howardasked

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas


Peter Howard

Peter Howardasked

are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?

No answers

Tina

Tinaasked

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


Get an answer from our members and Plush Furniture representatives

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