Plush Furniture Questions & Answers (page 2 of 8)

I have not yet received the product, however one question I did have for them was about pilling, apparently the sofas come with a de pilling tool..

We have two Plush leather lounges and there 5 years old and still look brand new, no wear or sagging but I use the leather care every couple of months on them to keep them looking new and to condition the leather. Ive purchased the Phoenix 2 seater with chaise for the family room and expect the durability will be equal to the other two lounges.

Durability is poor.

Fair trading

Check the 10 yr warranty, not worth the paper it's written on. Would take a world war to get a claim recognised and accepted.

The warranty is worthless, they will deem all issues ‘normal wear and tear’ to avoid honouring it.

I expect it comes from a cow, but there's better quality in a chamois cloth

The "leather" peels, even when cared for meticulously per the care instructions. Take heed of the negative reviews and answers to questions.

That’s not correct

No. We purchased '100% genuine cow hide leather' and it peeled. They refunded due to inferior quality.

Despite acknowledging the poor quality, it still took almost 3 months to get a refund, due the deliberately poor after sales service, designed to make you go away and take no action.

Would not recommend

Thanks Duck. Appreciated your time to answer my question.

Hi Andrew,
I was a purchaser of sofas from plush last week . Your question about the exact longevity of full grain leather would be better directed to sales staff. We understand that the sofas we are purchasing are 100% leather and we have opted for the 5 yr protection package to hopefully assist us in achieving a 10 yr plus life.

Don't. Our '100% leather sofa' failed miserable, with minimal use, within 2 years. I'm sure it is made entirely from cow, but the quality is not there. Its a made in China and marked up enormously.

Hi Andrew
Please don't buy a leather lounge chair from Plush!!!
We did and I regret it. It only lasted 3 years before it started to peel, they sold it to us as 100% leather, we asked several times and were assured it was, but it was definitely not. We bought a leather lounge for our media room 16 years ago from Harvey Norman and it is still in great condition and has never peeled!
Both lounges were around the same price, it's a lot of money to spend on something when you are told a lie about the quality!! Don't buy from Plush!

No contest' it has to be leather, fabric would only last a few months,just use a towel on the leather and it will soften over time.
If you want to have a lounge that will last until the kiddies leave home get Leather, only then you can get a fabric lounge.
Sorry have not had any lounges from plush yet. Remember Only Leather.

Joan.

Plush's leather lounges are cheap nasty, will peel within a year or two, despite following their care instructions
Not worth the money or hassle!

Get good quality fabric in a darker colour such as gray or charcoal that won't show up the dirt. This is best if you have pets and children particularly if people are going to eat whilst sitting on the couch.

Hi Paul sorry I cant help with alternatives, the reason we keep going back to Plush is because of the quality of their Sofas and their professional service.

They will not honour their warranty unless pushed by fair trading/ threats of court. This is even when they acknowledge a major fault.

I would not recommend. And I would be skeptical that positive answers are from plush employees.

Nick scali etc seem to be just as bad. I fear the quality of high street leather is all poor quality, hugely narked up chines products

Hi John C, which sofa did you get from them? How long you had it? Any issues ?

Because plush is garbage

I very much doubt the public will know.

What explanation did Plush offer when you contacted them directly?

Well their fabric expert realised we were in our early 70's and told us the chairs were silver when we received them 4 years ago and uv has changed them to a brown colour over this time. Dumbfounded we are, dumbfounded.

Shame plush shame..my husband bought me a snuggle chair and within 2 weeks use i had to get technition out as main back cushion had gone flat and dippy. Technition put more cushion stuffing in it and told me I would have to add stuffing regularly to maintain fluffyness of the cushions. WHY should this even be necessary when you spend ALOT of money for a good chair. It's a swivel snuggle chair which now i cant even sit on at all because of the frame dipping backwards on an angle when sitting in it and with osteoarthritis in my spine it's impossible and not happening. Had someone out about this to fix it but he told me i have to buy more cushions for support. Why... chair is very expensive and dip is a kink in the swivel so that's a manufacture fault, why can't I have an exchange for non swivel chair to stop the tilt backwards and NO protective spray on it to stop allergic reaction but no, we bought a faulty chair and are expected to spend more on a crappy chair, no not happening. The quality at The Reject Shop is much better and if dissatisfied with product not meeting advertised standard they'll give you a refund or exchange no problem. So now i have an expensive chair thats useless and taking up room, my kids can't even sit in it as the so called protective spray causes their skin to break out in a rash. Only good thing i can do is to put the chair out for hard refuse. My husband worked damn hard to buy the chair for me. Also customers beware in all Plush ads they show dogs on their couches but DO NOT EVER allow your dog on the couch as it will make your warranty void and useless. Read the warranty book it states damage done by animal claws etc is NOT covered and is your responsibility not theirs. False advertising ...

If you can demonstrate that the migrating cushions are different from the products' description/ store sample, you are entitled to a refund under Australian consumer law. Similarly, if a product has an issue that would have prevented you from buying it, you are also entitled to a refund. Or replacement. But I would go refund as I do not trust the quality.

Research it and good luck

Absolutely Horrific! I’ve had it for three years. Looks like I’ve had it for thirty!

Don't. The furniture is poor quality, cheaply made in China. Huge mark up. Excellent sales patter, non existant post sales.

Bad, dishonest company.

You will get the real reviews of this furniture by selecting 'lowest rating first' at the top of the page.

All the 5* reviews are from people who have been fawned over by the sales people in store and have yet to see/ use the product

I have been buying furniture for years. They think I’m gullible enough to believe...it normao wear and tear. Worst sofa ever, worst customer service ever...do not be fooled! Run from plush! (And what Duck said)

Don't buy their leather sofas, you will be both disappointed and in touch with fair trading to access your inevitable refund.

After an unnecessarily protracted process, plush eventually removed my poorly manufactured couches, the delivery man said 'peeling leather...?', I said 'yes'. He replied with 'we've collected quite a few of those recently'.

So if plush is so aware of their faulty products, why have they not been recalled, why are they still being sold and why take so long to action a clearly understood complaint....? Because they don't have any intention of doing the right thing and returning your money.

See below conversations following others' questions for the real plush experience. Dreadful company.

We have purchased a few sofas from Plush and we are still very happy. I have had an issue with our main sofa and it was all sorted through the customer service team. Before purchasing just invest time in chatting to one of the showroom staff or better yet ask your questions to the frequently asked question on the website. This Duck character seems to be a serial troller to have a disgruntled comment on everything. Has anyone thought that his comments are over the top. People can have an opinion but this is ridiculous... and before you say it, no this isn’t plush. I’m just a customer that has plush sofas and had an issue which got sorted. No such thing as perfect. Maybe it’s time that this Duck moves on with life and stops having the same copy and paste comments and give people that have constructive feedback a chance.

thats interesting aussie14 - clicking on your profile shows

- negative reviews for plush competitors
- answers on questions from 2 years ago on competitors pages telling them to go to plush instead

But no, you're definitely not a plush rep ;)

Shady profiles for a shady business.

I and many, many others agree with Duck. We even have a private facebook group gathering all the information we need to strike at once.

take that back to your boss.

I actually have the Carton in Mirage fabric. I love it. The fabric is fantastic. I used to have leather but it was time for a change and I’m glad I did. I have the electric reclining motor as well and it’s so completely comfortable. Don’t think you will be disappointed as I wasn’t. Great sofa especially in fabric.

Thanks for your reply, appreciate it!

Aussie14 well dodge, see above answer!

Don't get sucked into the lie that there will be no warranty. There is always a statutory warranty. Its the law. Look up Australia consumer law.

I won't bother with any of the big high street brands, plush, scali. Norman etc. Their sofas are cheaply made in china, low quality and the companies take zero responsibility for it.

Hard to find good quality in Australia unfortunately.

Duck
You seem to be very knowledgeable on Australian consumer laws and the responsibilities and liabilities of companies such as plush and other high street brands
I would like to consult you on your input to similar upcoming situation, how can I get in contact ?
Regards Cdog

Go elsewhere. Fast. Stop thinking about buying from Plush. (I am Not a compititor, just another v unhappy - ripped off customer)