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Reviews

4.8

9,536 reviews
5
(8,584)
4
(426)
3
(54)
2
(78)
1
(394)
  • Product Quality
    4.8 (1,968)
  • Return Claim MadeYes (64) · No (2,657)
  • Warranty Claim MadeYes (162) · No (2,558)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Shipping
    4.6 (78)
  • Customer Service
    4.9 (2,016)
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Reviewer Photos & Videos

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Cooper custom modular sofa

published

Huan provided fantastic service over a 2 week period between my initial questions and being finally ready to order, she sent me a range of swatches in colours that might suit and was always friendly and available to answer my questions. Great attitude and hard working, much appreciated.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tony

TonyNortheast, VIC

Great Experience

published

The padding in the seats and back of our lounge suite had lost some volume and I rang Plus Customer Care to discuss options.They organised a technician to come and assess the issue. Alison at Plush Customer Care was fantastic in negotiating a price for the repair and the technician carried out a great job. We are very happy with the result.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
MelbourneMum

MelbourneMumGreater Melbourne (Metropolitan), VIC

  • 11 reviews
  • 2 likes

Great service!

published

We have bought four sofas from Plush Preston from Tweety since 2018. She is so helpful and always has a friendly chat and offers help without any sales pressure. She even remembered us two years after we first came in. The delivery guys are always friendly, set everything up and clear rubbish, and the sofas are sooooo comfortable (especially our big Softy sofa!). No hesitation in recommending them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers
1 comment
Plush Furniture
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Minor repair fixed without question or cost!

published

I made contact with Plush and explained the footrest required fixing. They rang me back the next day and put me in touch with the technician. He attended the job on time fixed the problem on site. Brilliant service. I was very happy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
2 comments
Plush Furniture
Plush Think SofasPlush Furniture
jo h.
jo h.

I only know his first name. It was Joseph

Chic

ChicSouth East Queensland, QLD

  • 2 reviews

Very professional service

published

I had a very good experience with the plush repair service. Alison was very efficient in her handling of my case. Communication was excellent. The man who carried out the repair was prompt and courteous. Thank you

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Brenda

BrendaSouth East Queensland, QLD

Excellent customer service from Dawn

published

Dawn was friendly & helpful during our online Cameo Modular purchase, confirming details, being reassuring, sending quotes & keeping in touch. Dawn placed our order & we relax knowing it's a quality product.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
happy shopper

happy shopperGreater Melbourne (Outer), VIC

cant wait for my recliners

published

I purchased 2 x Brentwood recliners, after much deliberation it was Dawn who helped me so much by reassuring me if i am not happy with the recliners i can get my money back, especially since we could not try them out first due to the stores been shut, but in saying that i am sure i will love them!!!!!
once again thank you Dawn for your help.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Online store

published

Dawn was lovely and very helpful sorting out my order this morning. She was friendly and very patient! Even sorted out my zip payment for me. I’m looking forward to my new couch! Thanks Dawn!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Can’t wait to get my snuggle sofa!

published

Thank you Lisa for your prompt response and helping me to easily understand the ordering process and discuss options on fabrics and colours.Lisa shared my enthusiasm at having finally bought my comfy chair! I really hope I get it in time to snuggle into for winter!! many thanks.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
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Karen

KarenMurrumbidgee Region, NSW

  • 2 reviews

Excellent customer service!

published

I purchased two magnum sofas for my lounge and the 3 seat Santa Monica for my living room; I ordered online during what is no doubt a very busy time. Huan was fantastic in making sure my order was correct, helping me via online chat, email and phone. I can't wait for them to arrive!

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Julie5665

Julie5665Greater Melbourne (Inner), VIC

  • 4 reviews

Efficient and helpful service

published

In the past I purchased two sofas and a chair from Plush and wanted two ottomon to match. Last week I emailed Plush and did not get a reply. This morning I received an email regarding a sale and went to Plush's online "chat" and had a very helpful conversation with Lisa. She was efficient and helpful and I have placed an order.

Product Quality
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Great online service

published

My online experience was excellent, customer service was excellent Thanks to Lisa, she answered all my questions and was extremely helpful ordered my sofa and can’t wait to receive it.....

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
DJ Guru

DJ GuruSouth East Queensland, QLD

Great online shopping experience

published

I have just placed an order for an Emmerson sofa and recliners. The online process was easy to navigate and my few questions were answered promptly and knowledgeably by Dawn. The personal interaction gave me the confidence to complete the online transaction for what is not an inconsiderable purchase.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Deb J

Deb JFarrer 2607, ACT

Heston sofa purchase

published

Josie at Fyshwick was super helpful and professional. Listened carefully to what I wanted, gave me the couch I wanted while solving potential delivery issues that I hadn't thought about.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick ACT
See all answers
1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Great customer service

published

I just placed an online order with Dawn. She was so helpful and provided me with a few quotes. She suggested I get samples which helped me seal the deal.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Great service

published

I have just placed my order for a petite snuggle chair with Huan, who has been extremely helpful throughout the whole process from locating the fabric I wanted to following up to help me with my deposit as well as setting clear expectations of what will happen next and timeframes. Very friendly and warm in all I
interactions. Can’t wait for it to arrive!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Excellent customer service

published

Lisa R from Plush Sofa online sales provided an excellent service, clarifying us on all the finer product and purchase details of our newly chosen sofa. Furthermore the leather colour swatches arrived very quickly enabling us to pick the exact colour plus our delivery fee was hugely reduced due to the sale. Thanks great work !!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Awesome customer service!

published

Tash from Fyshwick store helped us select 3 couches for our new house! She was knowledgeable, friendly and didn’t pressure us into buying! Great customer service, thank you! Can’t wait to receive our couches!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick ACT
See all answers
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Kile b

Kile bSouth East Queensland, QLD

  • 2 reviews

Amazing communication and help!!

published

Couldn't be happier with dealing with huan

From communication to confirmation was a absolute pleasure

Thank you for everything, will defiantly be a returning customer in the future

Regards kile bowtell

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Georgia

GeorgiaSydney Surrounds, NSW

Amazing Customer Service

published

As all plush showrooms are currently closed due to covid19, We had the pleasure of dealing with Lisa through the plush online store! She was amazing! Best customer service! Thanks!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Page 2 of 477
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Questions & Answers

Scott S.

Scott S.asked

Plush Furniture

Hi we've just received our Plush sofa today (Melbourne modular) however the configuration of the legs doesn't match the sofa for assembly. Each sofa piece has a bundled set of flat wooden L-shaped legs with 2 screw slots or varying diameter. There are the correct set of screws included to match these holes in each leg. However, the main couch only has a single hole at each end, while none of the pieces (main couch and 2 sofa ends) has any holes that fit the smaller screws. This ain't right...

Email back appreciated.

Scott.

1 answer
Plush Furniture
Plush Think SofasPlush Furniture

HI Scott, please can you send your full contact details to [email protected] and we will ensure you are contacted.

Warm regards

Plush Think Sofas

Kate G.

Kate G.asked

Plush Furniture

We have just put a deposit down for a Santa Monica 3 seater in fabric. The order is on hold until we get colour samples to finalise a colour. I’m ready a lot of reviews about pilling after only a couple of months and sagging and lumps of the cushions. Can someone please advice on this? Is this still an issue? If so is there a particular fabric that would be best in terms of not pilling, if any.
Thanks in advance

2 answers
Leanne
Leanne

I’ve had Plush prior and it hasn’t be an issue.

Plush Furniture
Plush Think SofasPlush Furniture

Hi Kate G.

Thank you for posting your question. Most woven fabrics can form pills at some stage (depending on the weave), this is caused by micro fibres from other items i.e. clothing, throw rugs and cushions, these micro yarns infuse with the yarns of the fabric and create the tiny balls known as pilling. These are easily removable with a "de-pilling" machine available free of charge at Plush. also below is a link to a video explaining pilling in a little more detail.

https://www.youtube.com/watch?v=VAx4t4dSFDg

We hope this helps however if you require any further information please contact our online sofa specialists.

Warm regards

Plush Think Sofas

Gregory Jonathan R.

Gregory Jonathan R.asked

Plush Furniture

Can you show me a All your range of two seater black leather lounges and fabric two seater lounges and please clearly show the prices?

No answers

Get an answer from our members and Plush Furniture representatives

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