- Verified customer
Best pool supplies on the Gold Coast
We use Pool and Spa Direct to supply pool supplies to our niche pool building company.
They are always helpful and friendly. If you need anything for your pool these guys are always happy to help.
- Verified customer
G3 Pool Cleaner is Awesome!
I recently purchased a G3 pool cleaner from Pool and Spa Direct and it is clearly the best pool cleaner I've ever had. It picks up all the debris in my pool and leaves it sparkling clean. I highly recommend this cleaner.
Great service and products
I always use pool and spa direct for all my pool equipment, I have bought items over the past few years and have able to give me the information I needed, fast with despatching of all my orders, every time I need something I always go to them first.
Fantastic pricing and service
I've purchased at least 4 different items for my pool from Pool and Spa Direct. Every time the items have arrived promptly and as ordered. The service is outstanding. Next time I need something for my pool I'll be using them again.
Quality Branded Equipment at great prices
Pool and Spa Direct have supplied my pool equipment for years. Situated on the Gold Coast they are convenient, friendly and knowledgeable. I receive most of my orders within 48 hours and have had great recommendations for me as well.
Faulty goods not replaced or refunded
Bought Zodiac Baracuda T3 Swimming Pool cleaner online from Pool & Spa Direct and it only lasted 4 months. On contact, they redirected us to the manufacturer who sent a replacement diaphragm however we could not undo the part to install even with a vice and did not want to break it. I spoke to the owner of Pool & Spa who would only agree to look at the part if I sent it back to QLD at my cost. Meanwhile my pool got dirtier and dirtier during the weeks to try and contact them and get it replaced or refunded. Given every other pool cleaner we've ...had has lasted at least 3 years. Obviously faulty item given the amount of online reviews I have seen since and yet still being sold!!! Ebay and Paypal cannot help as they only cover goods not delivered or not as described. If it breaks/doesn't work a week after receiving - they don't cover. Don't waste hundreds of dollars - go to your local pool shop, may cost more but at least you can return if issues. The owner of Pool & Spa Direct told me if I didn't want to post the part back, 'we can do it the hard way' which I assume is he doesn't care and I can complain to ACCC or the relevant consumer/fair trading state agency.
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