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They take your money and then give you NO service
I purchased $3500 for a Magnapool conversion.
They took my money very easily. The lady advised me facts that were completely inaccurate. The first saleslady told me that my pool would be converted in approximately 4 weeks (because I wasnt draining the pool due to drought). The manager then tried to tell me that it could take 1-2 years but was helpful. I have phoned Magnapool today and got completely different information to what the shop is telling me. Magnapool have said they will get their managers to train them properly. This experience given the money I have outlayed is not acceptable.
do not take equipment to them for repairs.danger danger danger
i took pool pump for repairs for a slight leak. picked it up 4 days latter. connect pump back up and water gushing out all over the place. took pump back some one was suppose to have a look at it and call me back no call .i rang nothing has been done to pump if you like come and pick it up. i picked up the pump and got a refund. i have no faith in them to repair anything let alone what is customer service. i do not want to rate this lack of customer service
Great Customer Service and a good range of pool equipment
My Zodiac MX6 pool vacuum broke an impelllar and being close to Christmas Zodiac was not available, so I took the unit to Pool and Spa Warehouse in Blacktown. Shannon was fantastic - she found the right spare part and fixed it within 24 hours.
Pool Cover became all too hard.
Emailed and called them multiple times before getting assistance from their Hornsby store. The guy who eventually "helped" me was an argumentative know it all who would not listen to what I wanted. He kept ignoring my requests for a quote with reinforcing, arguing I did not need it - not sure how he knew this as he never bothered to ask why or visit our property. In the end, I was willing to pay for it so why the carry on mate? After numerous emails asking for a quote I just totally gave up and went to Just Covers. It was around $500 more b...ut I got what I wanted - a commercial grade cover, fully reinforced and installed with a smile plus a top of the line daisy solar cover that carries a 10 year warranty. Sales guys need to remember that by the time customers ring them for a quote they have done extensive research and know exactly what they want - they certainly don't need a smartbutt know it all guy telling them they are wrong. Customer is always right dude. Glad I spent my money with a company that appreciated it and listened. Our new cover was installed 2 weeks after the measure and quote and it's awesome. Thanks Just Covers.
I had a maintenance contract with the Hornsby outlet and due to a change in managing agent for the property the manager cancelled my pool maintenance contract. It was actually cancelled the very same day we moved agent. Very unprofessional. Do not use.....
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