I purchased $3500 for a Magnapool conversion.
They took my money very easily. The lady advised me facts that were completely inaccurate. The first saleslady told me that my pool would be converted in approximately 4 weeks (because I wasnt draining the pool due to drought). The manager then tried to tell me that it could take 1-2 years but was helpful. I have phoned Magnapool today and got completely different information to what the shop is telling me. Magnapool have said they will get their managers to train them properly. This experience given the money I have outlayed is not acceptable.

i took pool pump for repairs for a slight leak. picked it up 4 days latter. connect pump back up and water gushing out all over the place. took pump back some one was suppose to have a look at it and call me back no call .i rang nothing has been done to pump if you like come and pick it up. i picked up the pump and got a refund. i have no faith in them to repair anything let alone what is customer service. i do not want to rate this lack of customer service

My Zodiac MX6 pool vacuum broke an impelllar and being close to Christmas Zodiac was not available, so I took the unit to Pool and Spa Warehouse in Blacktown. Shannon was fantastic - she found the right spare part and fixed it within 24 hours.

I had a maintenance contract with the Hornsby outlet and due to a change in managing agent for the property the manager cancelled my pool maintenance contract. It was actually cancelled the very same day we moved agent. Very unprofessional. Do not use.....