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Reviews

4.2

170 reviews
5
(128)
4
(7)
3
(3)
2
(7)
1
(25)
  • Value for Money
    4.4 (42)
  • Cleaning & Maintenance
    4.6 (33)
  • Product Quality
    4.7 (41)
  • Return Claim MadeYes (6) · No (45)
  • Shipping
    4.4 (30)
  • Warranty Claim MadeYes (3) · No (49)
  • Purchase Type
  • Customer Service
    3.5 (2)
Previous
Next

Great service, advice and delivery!!!!

published

In summer 2 - 3 times a wee. Maybe.
I find it very easy, and my new cleaner has made it easier.



Review collected in partnership with Pool and Spa Warehouse

Janaka

JanakaBrisbnae

  • 2 reviews

Zodiac Warranty

published

After buying a Zodiac cell from Pool and spa warehouse, it stooped working under the warranty period. I contacted them, and they said they have lodged a claim with Zodiac but no further details were given. Never heard from them again.

David C

David CBudgewoi, New South Wales

  • 4 reviews
  • 6 likes

Advertise a product online will not supply at the store.

published
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Exactly what I wanted

published

Daily in the hot weather. With my new zodiac equipment it has made such a difference, now cleaning my pool is so easy



Review collected in partnership with Pool and Spa Warehouse

Excellent service good knowledge and prompt postage

published

Solar & gas heated used weakly for app 6 to 8 months per year depending on strength of winter weather and time available.

Review collected in partnership with Pool and Spa Warehouse

Perfect Products! + Great Prices!

published

I purchased some chemicals for my outdor spa, I have never purchased Spa chemicals online before but Pool & Spa Warehouse were competitivey priced and offered fast postage.Will be using this site again, so very convenient!
Very Happy

Review collected in partnership with Pool and Spa Warehouse

Christine

ChristineSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Excellent service

published

We have ordered items from Pool and Spa Warehouse before and have found them to give great customer service. One item I ordered unfortunately was not suitable for what we needed, however I spoke to a lovely staff member who understood and said I would get a refund for the amount paid. I sent back the item (pool blanket replacement straps) and the refund was in my account before they could have received the parcel, I was very impressed with the quickness of their response. I certainly recommend them to anyone needing anything with regards to pools and spas.

Review collected in partnership with Pool and Spa Warehouse

MarjaT

MarjaTSouth East Queensland, QLD

  • 2 reviews

Good Price

published

Have compared price with other outlets and Pool and Spa Warehouse always comes out on top with good price, prompt service and good stock range.

Review collected in partnership with Pool and Spa Warehouse

Great product

published

Great phone service and very fast postage . The salesman understood what i was after and made the process effortless

Review collected in partnership with Pool and Spa Warehouse

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Excellent Service and Price

published

Easy to order and more than 50% than purchasing from my local pool supplier. Got exactly what I wanted and delivered to my door ahead off predicted time, outstanding.

Review collected in partnership with Pool and Spa Warehouse

Simon

SimonNewcastle

Product never worked

published

Purchased a pool filter cartridge from their eBay site. Could never get to work correctly. Seller first blamed my filter and then my pump. I explained my old cartridge and a new one I purchased after I gave up on theirs worked fine, they stopped replying to emails. Would not recommend.

First on line purchase

published

My first on line purchase was satisfactory. Prior, I spoke to a staff member who was very helpful. Haven't used it yet because weather is too cold, but getting ready for the summer.

Review collected in partnership with Pool and Spa Warehouse

Great service

published

Easy to use website and fast delivery. Very competitive pricing. Good information on website to compare like products. Would definitely be using them again in the future.

Review collected in partnership with Pool and Spa Warehouse

Awesome services

published

Fantastic knowledge of products very fast postage time easy to pay an deal with always happy to answer any questions an ongoing support.

Review collected in partnership with Pool and Spa Warehouse

Online Purchases and quality products.

published

Over the last few years I have made a number of purchases from Pool and Spa Warehouse for my pool. Most recently I have made purchases due to a pool renovation. They have always been prompt at delivery and I often find that their prices are the cheapest available. All products I have purchased to date from them are still in regular use as they are quality products and have not failed yet. I highly recommend them.

Review collected in partnership with Pool and Spa Warehouse

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Just perfect

published

All the items I ordered were exactly what I wanted and the staff we extremely helpful and nothing was too much trouble. Will definitely recommend them.

November 6th 2018 Update: Excellent service

I ordered more pool hoses for our pool cleaner and they were delivered in quick time which is excellent as we live in a country area and on time deliveries are very hard to come by.
A big thank you to Jacque for her prompt response.

Review collected in partnership with Pool and Spa Warehouse

Great customer service.

published

Pool & Spa warehouse give good service, their staff have a great attitude and they offer excellent prices, there freight prices are very good as well.

Review collected in partnership with Pool and Spa Warehouse

Pete

PeteSydney

Fantastic Pool Cleaner

published

Review collected in partnership with Pool and Spa Warehouse

No nonsense

published

Useing the web site to finding the pump. From placing the order to the delivery was all to easy . I would use pool and spa warehouse agen

Review collected in partnership with Pool and Spa Warehouse

Dallas Faulkner

Dallas FaulknerSurfers paradise

They had what I wanted and delivered on time

published

I ordered the item it was delivered promptly great service I’m not used to ordering online so this was excellrnt

Review collected in partnership with Pool and Spa Warehouse

Page 4 of 9
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Questions & Answers

Tony G.

Tony G.asked

Pool and Spa Warehouse

hi purchased vtx7 2 weeks ago from pool & spa warehouse great quick service to coffs harbour I also purchased a step deflector on ebay my problem is the kreepy will not move around pool it tries to stick to sides of pool how can I fix this also is it a warranty job
cheers
tony Gordon
0427600976

3 answers
Michele Wilson
Michele Wilson

I purchased a Kreepy and had to send it back as it wasn’t cleaning effectively or going up the walls. For me it wasn’t getting enough suction from the pump. I ended up getting a robotic one and it works like a dream.

Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Tony, could you call our customer service team on 1300 766 619?

Iris Innes
Iris Innes

Q1. Answer Push the outlet bubble down at the other end of the pool as it is up to high then it will circulate
around the bottom of the pool.
Q2.The plate wasn't screwed down and there was air getting into the sealed filter box also turn up the outlet bubble at the other end of the pool and it will clean up the sides.

W Bennett

W Bennettasked

Online store

My new Zodiac T3 pool cleaner already has a split diaphragm after only 3 months use is this covered by warranty?

1 answer
Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Yes, the diaphragm is covered. If you bought the cleaner from us please get in touch with the store or call us on 1300 766 619 if the purchase was made online.

Neville D.

Neville D.asked

Pool and Spa Warehouse

Can I order 1 100mic basket for a cx20
Please

2 answers
Stevie V
Stevie V

Hey Neville D ... please direct your enquiry to Pool and Spa Warehouse - I am just a satisfied customer!!

Neville D.
Neville D.

Ok thanks sorry

Get an answer from our members and Pool and Spa Warehouse representatives

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