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NilanjanGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Most Perfect Builder of the City
Permit Number: CBSU 60948/2917196013491
Contract Number: AX128269
This is our third build with Porter Davis. In fact, we built 2 properties together this time. We built our first property with Porter Davis about seven years ago and the experience is the same as last time. They are very professional and a quality builder. There are a lot of volume builders in the market, but very few of them will go above and beyond for a quality finish. Their standard building designs are excellent and a lot of options to choose from. The standard inclusions f...Read more
or colour selection are excellent and we didn't have to upgrade much. That's why, the estimated cost and the contract cost didn't change much. My Sales Consultant, Colour Selection Consultants, Building and Construction Supervisors were very professional and were very easy to reach out. The whole process was very easy due to their cooperation from start to end. There were no major issues during the whole construction process. Even the minor issues were well handled by my Site Supervisor. Great job overall. Surely, we'll consider Porter Davis again for our next build.1 comment
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Ben KudlimanGreater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Customer service exceptional
A honest and true reflection of my experiences with building with Porter Davis. I would like to mention at the time of this review we are only just past framing stage.
During the sales stage our Porter Davis sales consult [name removed] was extremely helpful and professional. We appreciated his honesty and knowledge. He gave us the confidence that Porter Davis was forthcoming with what they offer and what they could do or couldn’t do. In other words, not a pushy salesman, someone who listened to our needs and gave us guidance.
The next stage ...Read more
1 comment
Team PDPorter Davis Homes
Hello Ben Kudliman,
We are extremely delighted to know every single individual involved in the process of delivering your dream home has been amazing. We are also pleased to know that our team has kep... Read more
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SijoGreater Melbourne (Outer), VIC
- 3 reviews
- VIC, Melbourne
- Verified customer
Fantastic Build to date
PPermit number: CBSU 60948/5624450468512
Building Coordinator’s Name: [name removed]
Site Supervisor’s Name : [name removed]
Contract/Job Number : 127151
Right from the Start we were handled fantastically, [name removed] (Sales Rep) was awesome, then through sign up phase and World of Style it just flowed perfectly. Once the build started it was very exciting, with the Building Supervisor communicating with us regularly on the progress of the build. Cannot fault the process to this present time.
1 comment
Team PDPorter Davis Homes
Hello Sijo,
It is great to hear that you are happy with over all experience with us. We are also glad to know that your BC is giving regular updates on the progress of the build and everything has bee... Read more
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Michael MarmoraSouthwest, VIC
- VIC, Melbourne
- Verified customer
Fantastic customer service & quality work
With only two days until handover, I can honestly say that the service I received from my BC and Supervisor has been nothing short of spectacular. Building a home can be frustrating and confusing but with PDH, I was walked through every step of the process so I knew what was happening at every stage. Small issues were addressed in a timely manner. PDH represents great value when building your next property.
Permit Number: BS-U 1441 9203044037440/0
Contract Number: AX128515
BC Name: [name removed]
Supervisor: [name removed]
1 comment
Team PDPorter Davis Homes
Hello Michael Marmora,
Thank you for your review and sharing your positive journey with us, we are sure you are very excited at being so close to getting the keys! We are proud to read that you loved ... Read more
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Clive MGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Organised - They know what they are doing.
Before we committed to building with Porter Davis we had a good look at the product review site. We are happy to say that we are up to lock-up stage and all has been smooth sailing. [name removed], our building supervisor walked us through the selection of the different options for our house professionally. She has been available and responded to our queries throughout. [name removed] the site supervisor has been nothing short of excellent. He keeps us informed with photos, texts and emails. We have a full understanding of the schedule, which has been kept.
1 comment
Team PDPorter Davis Homes
Hello Clive M,
We are very pleased to see how happy you are building with us. It is wonderful to know how helpful and professional our team has been and that they are providing you with excellent cust... Read more
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Dean C.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Zero Customer Service
There is no words to describe the pure frustration with Porter Davis. From Day 1 of the build and even over 12 months after, I have been continually disappointed in their lack of customer service.
August 2022, my roof started leaking from the bath upstairs and down through an air vent into the downstairs lounge room, completely soaking the couch and rug as seen. Fast forward to Feb 2020 and all I have received is $900 as compensation for the couch (RRP $1899 with proof of purchase) and ZERO dollars for the rug. Only in the last week have they ...Read more
offered to pay upto $250 for the rug with a proof of purchase and expect me to handover the damaged rug. I was expected to take time off work while they fix all these issues to rectify the plumbing problem that even managed to flood half of my garage. I have since attempted to seek reimbursement for damaged goods through Porter Davis and their newhomecare but it seems that they just don’t care. I have received text messages from their representatives calling me a liar which is highly unprofessional also. If Porter Davis was on your list of potential builders, please do your research and do not expect a quality build, nor any customer service whatsoever.1 comment
Team PDPorter Davis Homes
Hi Dean C, we are sorry to see this review and we apologise for the frustration you are experiencing. Can you please email your build details to '[email protected]' so someone from our custome... Read more
r service team can reach out to you asap to discuss this matter or alternatively please call Denise on 1300 799 105. Kind regards Porter DavisSimilar opinion? Write a review on ieatwords.com.au!
Andrew B.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Forget about new home care....
It is now more than 4 months ago that we asked for some of our windows to be replaced as they developed an oil film between the double glazed panes. It is nearly impossible to speak to someone at Porter Davis and despite numerous promises of support nil has happened. We had the same problem several years ago and at that time there was good support and assistance. There is absolutely no newhome care and once you have finished with PD forget about any structural warranties.
1 comment
Team PDPorter Davis Homes
Hi Andrew B, we understand our New Home Care Area Manager has made contact with you asking for additional details so we can resolve this issue as soon as possible.
Kind regards,
Porter Davis
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Ernesto C.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
"Mabuhay" (Long Live) Porter Davis
PERMIT NUMBER: CBXSU 60948/5034352189209
CONTRACT NUMBER: AX128020
BC NAME: [name removed]
SUPERVISOR: [name removed]
Our construction process is still on going, so far it has been managed and carry all the works with all the emblems of excellence built.
The workmanship and built quality is par distinction!
[name removed] (BC) and [name removed] (SS) have been listening attentively to what the customer wants and questions. Both these gents has customer focus and professionalism, uncompromising respect for their customer is the heart of everyt...Read more
1 comment
Team PDPorter Davis Homes
Hello Ernesto C.,
Thanks for a fantastic review. It's great to hear of the positive impact your building coordinator and supervisor have had on the overall build as well as providing you with excellen... Read more
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BhavinGreater Melbourne (Outer), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Overall Poor experience
I will provide a detailed review on Porter Davis which may help few people before deciding to go with them.
Pre- Construction stage : I was amazed with the service provided by the sales agent. He never pushed me to sign up with them, every single detail things were explained as it was our first house. He also gave some very good tips on what to get as add ons and what not to add from porter davis.
Infact, he answered our calls few time at around 9:00 PM as well. I will give him 10/10.
Next was building co-ordinator : We really had hard times ...Read more
dealing with co-ordinator. Firstly, she was not experienced had lack of knowledge and expertise not sure how she landed up getting a job. She never respond to any of our phone calls. And I had go through all that agony for almost 1 year dealing with her. She rarely responded to our emails. She did not knew the building guidelines for our area and I had to go through 100 pages of guidelines by myself and had to explain her. I raised a concern about her to her manager and she was of no help and never assisted us. Next stage was CONSTRUCTION : Our built quality is fairly decent as compared to few other houses I have seen. However, dealing with building supervisor was not easy. Firstly, we had 3 different supervisor changed without any communications. Secondly, they made a mistake in our entire kitchen with different laminantes and sink position not placed correctly . Supervisor from PD was trying to blame me for their mistakes. Fortunately, I had everything on formal document to prove them otherwise. Eventually it took them extra 2 months to fix the issue. To check the progress of house every-time we have to adjust our time and they were not flexible with timings on when can we inspect. Overall, it was hard to deal with our supervisor as he never done any houses apart from display homes.1 comment
Team PDPorter Davis Homes
Hi Bhavin, we appreciate the feed back and apologise if we did not meet your expectations, we will definitely take your feedback on board. We have also followed up with our New Home Care Department an... Read more
d requested your coordinator to make contact with you to address any outstanding issues. Kind regards Porter Davis.Similar opinion? Write a review on ieatwords.com.au!
Find out how Porter Davis Homes VIC, Melbourne compares to other Home Builders
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Edward Ian WilliamsSouthwest, VIC
- VIC, Melbourne
- Verified customer
Good Service, respond to emails and phone calls on time and helpful
The builders managed very well with the workmanship and build quality excellent; we are very happy with the result. The company handled any issues we had quickly and tried to help out where they could. At times if the issue could not be resolved it was explained to us why a change could not be made. The final cost was very accurate in relation to the quoted amount.
1 comment
Team PDPorter Davis Homes
Hello Edward,
We are very pleased to see how happy you are building with us. It is amazing to know how our team rectified in time any minor issues you have experienced in the process and lived up to y... Read more
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New Home care not fixed and variation not refunded
Never pay your final invoice until you check if they have completed all the requirements as per the contract. We were charged twice for items, charged for items not fixed and some of the jobs we're not done as per contract ( $ 8000.00 job not done or included twice in the contract). i was promised this will be fixed and will be refund ( I got emails). It now more than eight months. No one responded to our emails. I am about to go to VCAT. Happy to share the email communications as well. New Homecare was done and picked up lots of shortcomings, ...Read more
and the manager said they got close to three days of work. Only one day's work was done, and the girl who was the coordinator left the position and updated in the system saying the job was completed (This was told by the reception) we are disappointed.1 comment
Team PDPorter Davis Homes
Hi Aflal, thankyou for your time on the phone today. It is great that we can work together to get the outstanding issues resolved amicably. We do appreciate your patience and apologise for any inconvenience we may have caused.
Kind regards
Denise
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JeffGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Good, but could be better
Build LE125702
We decided on the Vermont 33 with Rhode Island facade after visiting the display home at Mickleham. We were impressed by the design, attention to detail and the standard of finish.
When we started we stated that we were in a rental property and the lease would expire in November which was before the contract completion date in March. PD stated that they try to fit into client timescales as best as possible.
We wanted to have the house a metre forward but were advised by PD that this could take up to 90 days, we didn’t proceed...Read more
5 comments
Team PDPorter Davis Homes
Hi Flandin, thank you for the detailed feedback. We are glad that your overall experience with Porter Davis was good. In relation to front setbacks, dispensations from the Council are required if the ... Read more
siting of the house does not comply with the Res Codes. These applications can take about 60-90 days to process and the time frame is stipulated by your local Council and is not something that Porter Davis can control. We are sorry that you had to organise alternative accommodation after your tenancy lease expired, however your home was handed over within the contractual build days. We have organised for an independent external body to inspect/reassess the paintwork and should the report suggest that additional work is required or the paintwork does not meet the required standard we will definitely follow up and ensure it is done.Thanks for that. When do you anticipate the inspection happening?
Team PDPorter Davis Homes
Hello Jeff,
Your New Home Care Coordinator has sent you an email.
Regards,
Porter Davis
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narendraGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Building our home with Porter Davis
We had great experience with Porter Davis from selecting house, going through changes and building the house. We were happy with promotional quality inclusions and discount. They did well with estimating site cost and we did not have surprises with later extra site costs.
It was great going through the process of selecting the house and adding our changes. Sales office person explained us all details and take through even features of display property.
We had bit of issues with communication with building coordinator as building coordinator wa...Read more
1 comment
Team PDPorter Davis Homes
Hello Narendra,
Thank you for your feedback. It’s great to hear that your sales and construction/ on-site experience were positive and that you are happy with overall build quality of your home. Howev... Read more
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SamGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Best floor plans.
Building process is managed smoothly. Tradeperson did their work properly. I had very minor issues which is resolved by pd nicely. The final cost is similar to the estimated cost. I will recommend pd over other builders as their home designs and offers are best. They have very good customer.
1 comment
Team PDPorter Davis Homes
Hello Sam,
We are very pleased to see how happy you are building with us. We at Porter Davis go that extra mile to deliver ultimate workmanship and quality to our customers. It feels great to see revi... Read more
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Castro McwinGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Positive experience
My engagement with porter davis has been positive since the beginning. They were flexible with my changes and assisted at their earliest. My supervisor has been giving me valuable advice when required. I would build another house with porter Davis if will one in the future. Thank you porter Davis
1 comment
Team PDPorter Davis Homes
Hello Castro Mcwin,
We are very pleased to know that your experience has been positive with us since the beginning of your journey. We are proud of our team for delivering amazing customer experience,... Read more
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Find out how Porter Davis Homes VIC, Melbourne compares to other Home Builders
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DavidGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Respecting the dream
Our relationship with Porter Davis kicked off very positively with our sales person [name removed]. He guided us carefully through the initial planning stage and then waded in to rescue us when someone in PD used their initiative and cancelled our contract. Once back on track, [name removed] took over and finalised the contracts brilliantly. [name removed] is our supervisor now and he's been brilliant. The quality of the workmanship is very high (brickwork is like an art form!) and [name removed] is all over the detail and very helpful. Final cost fitted our budget and we are looking forward to moving into our beautiful new home in the next few months. Thanks team for respecting the dream!
1 comment
Team PDPorter Davis Homes
Hello David,
We are thrilled to know that everyone involved in your building journey has been brilliant, especially your sales consultant and supervisor. We are also humbled to know that you loved our... Read more
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Sohel B.Greater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Mostly good so far
Building Coordinator’s Name: [name removed]
Site Supervisor’s Name: [name removed]
Job Number: 601632
We are building a Vancouver 29 with PD and our site/construction has just started last week. Our experience with Porter Davis so far is mostly good specially the level of support we got from our amazing Building Coordinator [name removed]- she is very prompt and proactive and always reachable (even if she misses a call she makes sure to get back). Our sales consultant [name removed] was very good too - she went through all the different plans/...Read more
options of Vancouver with us and even worked out of her work/business hours to suit our time for appointments and accommodate a lot of changes we made before the tender. Since the site started only last week, I won't be able to comment on the construction as yet (probably would do another review of the construction and the overall experience after the handover). The only major negative experience we had so far is: one of the change we made (to remove the 2nd WIR from the master BR) before the tender appointment; was strongly advised to be removed at the tender by PD (citing it won't be a good idea to remove that WIR as it may reduce the resale value of ther property). And until before the contract signing there was no Vaccouver 29sq display home available for us to visit (only a 33sq display was available) and see in person how a 29sq Vacouver would actually look like in terms of actual size of the rooms/spaces. Hence, we took the advise from PD and removed that WIR. However, few weeks after the contract when a Vacouver 29sq display actually opened in Harpley and we visited it - we instantly felt it's actually not a good idea to have that WIR in a 29sq Vacouver as it makes the Master BR pretty small (which in a 33sq is not an issue as the size of the Master BR in a 33sq is large). So right after our visit when we asked to put it back as we wanted it before the tender, we were charged $1250 as the variation fee even though our BC tried her best to put forward this arguement/reasoning to the relevnat PD team. There were few other minor issues which I think are neglibile. Otherwise, it's mostly a pretty good experience building with PD so far.1 comment
Team PDPorter Davis Homes
Hi Sohel B,
Thank you for your review. We are glad to know that you are enjoying your PD experience to date and wish you all the very best for the rest of the build . In relation to the issue with y... Read more
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RamaGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
It has been good experience so far (Till Contract singing.).
After careful examination of various builders floor plans I have found one with Porter Davis which is of close to my expectations. I haven't had great experience during my colour appointment but I am happy with the sales consultant [name removed] and Building coordinator [name removed]. [name removed] has been of great help in sharing the required information and providing appropriate answers for the questions which i have with out any hesitation. So far it has been good.
1 comment
Team PDPorter Davis Homes
Hello Rama,
Thank you for your feedback. We are glad that our floor plans has met your expectations. It is also great to know that everyone involved in the process has been helpful so far. The feedbac... Read more
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Hardeep S.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Excellent so Far..
Job Number: 600388
Building Coordinator’s Name: [name removed]
Site Supervisor’s Name: [name removed]
Still in the building process but support from the building coordinator and site supervisor has been great. We had minor issues here and and there till now but overall it has been a smooth process. Hopefully it will continue to be like this for the process.
1 comment
Team PDPorter Davis Homes
Hello Hardeep S,
Thank you so much for your five star rating. We are glad to hear that you find us excellent so far in your building journey and our team has been great throughout. Building a new home... Read more
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JeffGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Great job, thanks guys
Building Permit: CBSU 60948/201900802/0
Building Coordinators Name: [name removed]
Site Supervisors Name: [name removed]
Contract/Job Number: 127386
Our Madison 40, is not the first house we built but the best so far.
There are good reasons to tell why we enjoyed not only the home but the whole building journey. From the moment we sat our feet in the PDH display in Sunbury to actually living in our built home now.
During the process of selecting the right builder, we did move from one builder to another a couple of times before finally decidin...Read more
1 comment
Team PDPorter Davis Homes
Hello Jeff,
Congratulations on your new beautiful home! We are glad Madison 40 floor plan has met your dream home expectations. Thank you for taking the time to share your wonderful building experien... Read more
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Questions & Answers
Nadaasked
Hi, we have built a beautiful home with Porter Davis and have been exceptional pleased with the quality of the build and the attention to detail by our supervisor. The only major issue we have had is that after the carpet was laid, we were totally shocked. Instead of having a light mushroom coloured carpet, we have dark brown. What can we do to change this situation? The sample we chose in the showroom looked vastly different from what we have on the floor. Some weeks before the carpet was laid we were concerned when looking at the colour printed in our documents. We rang the World of Style and the representative said she could not find the sample, because Porter Davis no longer used this carpet, but would get one of the designers to give us a call back. The designer called us back and was confident the carpet would work well with our colour scheme and even sent us a photo via phone message. Again, the colour looked a little darker grey than what we thought we had chosen, but we were happy that it would work with the colour scheme. When my husband rang very concerned after the carpet had been laid, he was told that it may be a shade darker due to difference in dye lots. This is definitely not a shade darker, it is the totally wrong colour from what we were expecting. Instead of being a warm grey-mushroom colour, it is dark brown! Is there anything we can do about this problem please?
1 answer
Team PDPorter Davis Homes
Hi Nada, thank you for your enquiry. We will have someone from our customer service team reach out to you as soon as possible to discuss this matter.
Kind regards
Porter Davis
Sweety N.asked
What is the standard wind category of windows used by Porter Davis N2 or N3 ?
2 answers
Team PDPorter Davis Homes
Hi Sweety N.
All of our window are N2 as standard, however, you can upgrade to N3.
Regards, Porter Davis
Thanks Porter Davis team.
Linda J.asked
Can you please tell me if the Bermuda is still on display in Craigieburn Vic, if not is it displayed anywhere else. Thank you
1 answer
Team PDPorter Davis Homes
Hello Linda J,
Unfortunately we don't have Bermuda on display anywhere in Vic at this point of time. But we do have 360 degree virtual tour available online.
Please visit the link https://porterdavis.com.au/our-homes/home-designs/bermuda/
Regards,
Porter Davis.
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Team PDPorter Davis Homes
Hello Nilanjan,
We are thrilled to read that you chose to build with us again and loved the building experience with us. It bring us immense pleasure to read how you appreciate our quality of work an... Read more
d team's professionalism. We are also glad you received such exceptional customer service from our entire team. We are excited to hear how satisfied you are and that you would again consider building with us in future. Thank you so much for your great comments and five star rating. We wish you all the best for your future.