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JeffGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Great job, thanks guys
Building Permit: CBSU 60948/201900802/0
Building Coordinators Name: [name removed]
Site Supervisors Name: [name removed]
Contract/Job Number: 127386
Our Madison 40, is not the first house we built but the best so far.
There are good reasons to tell why we enjoyed not only the home but the whole building journey. From the moment we sat our feet in the PDH display in Sunbury to actually living in our built home now.
During the process of selecting the right builder, we did move from one builder to another a couple of times before finally decidin...Read more
1 comment
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Rashid
- 2 reviews
- VIC, Melbourne
- Verified customer
Excellent/Awesome so far
We have a wonderful pre construction experience, right from Sales, Tender, world of style, contract and post contract, we have been guided really well and whole process was really smooth and professionally handled. Porter Davis has real gem team no matter at which stage you are but I must mention here our building coordinator [name removed] was really outstanding.
The only thing I would say that can be improve is overall processing time between different stages from sales to actual site start.
Overall awesome experience and looking forward same in build stage.
Job Number: 600353
Building Coordinator’s Name: [name removed]
Site Supervisor: [name removed]
1 comment
Team PDPorter Davis Homes
Hello Rashid,
We are pleased to know that you had a wonderful pre construction experience and the whole process was handled professionally. It is also great to know that your building coordinator made... Read more
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Sumit W.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Great house designs and excellent customer service!!
After having a close look at a lot of house designs by various builders, I opted to build my first home with Porter Davis. I was pleased to find that much of their floor plans were flexible enough to fully utilise the lot size and that too at very nominal charges.
Having dealt with some builders while going through the floor plan selection process, one thing I can easily vouch for is that the level of customer service provided by the PD staff is perhaps one of the best in the industry. From the sales consultant to the building coordinator and ...Read more
the site supervisor, everyone were prompt in their replies, had a proper understanding of their area of expertise and were very easy to deal with. My building coordinator even went above and beyond her role by directly liaising with the broker and providing them with the documents to ensure that funds get approved on time. Frame stage has been recently finalised and the building process with PD has been extremely smooth so far. I would 10/10 recommend building with PD to anyone who is looking to build their first home.1 comment
Team PDPorter Davis Homes
Hello Sumit W,
Congratulations on building your first home!!
We are filled with pride after reading your review on how you loved our flexible floor plans and affordable prices as a first home buyer. ... Read more
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Carolyn BSouth East Queensland, QLD
- 5 reviews
- QLD, Brisbane
- Verified customer
Difficult Experience, Poor Trades
Sheraton Grange Queensland. This was a pressure build for PDavis as my husband has construction experience and was on site every day, all day. He was observing everything professionally. First stand out error was not installing reinforcing into two piers, which were required for structural support of the double storey window. They poured concrete anyway, no one would admit to the reinforcing’s omittance, then it was delivered two days later. Had to demand an alternative support method, which we eventually got. Had we not picked up on t...Read more
his ourselves, we believe this would not have been rectified. That was the end of our first site supervisor, the next one was a vast improvement, he tried very hard under busy conditions to fix all issues. Any mistakes they made which then required some demolishing, they were not prepared to reinstate to the original/compliancy level, ie. Jackhammered concrete out and compromised termite proofing, also insulation missing many areas. None of these were voluntarily rectified, only after repeated requests, and then we end up doing some ourselves. Beware of their building supplies, ie. vague descriptions in the Contract lead to cheap products. Always go back and look at the display home if that's what you paid for and expected and argue your point. Shoddy workmanship, the “Its not my job” ran rife. Worst trades were painting, plumbing, brickwork. Better trades were electrician, carpenters, tilers. But its luck of the draw. We expect future issues with their use of “corrugated” plastic ground pipes due to their poor quality and installation. Bent, broken, split, unlevel, too much to mention. Drainpipes and guttering, too many problems along the way to mention, but eventually rectified with our persistence. Their painters used cheaper brand paint than our Contract specified and we paid for, (which can compromise your Warranty), applied less coats than specified, did a poor job all round. You have to be on their backs for all aspects of the painting, which is impossible to do, and they know it. Trades came at wrong times, ie. plasterboarded before house was waterproofed, inevitable water damage ensued. PDavis made many design defects, even though we went with their available “options” for change. They had to later widen concrete pad for a/c unit and other utilities outside. Because we chose some upgraded features, with their consent, ie wider architraves, their design team did not allow for this in their drawings, causing many aesthetic window and door problems. The balustrade was set into the architrave of a door, we were forced to go with a narrower door. Asked for three shelves in galley, they made the shelves 6cm wide (without consulting or checking with us), (apparently their feature shelf default width) so the top shelf ran out of room, and is right up near the ceiling and unusable but their kitchen contractor installed it anyway, and its badly joined together. The “It was in the plan” was their mantra, you had to pick up on these poorly designed details yourself. Overall we achieved a beautiful house, with a few glaring faults, in the space of 10 months, and around budget, but the experience was very disheartening, and only through constant vigilance and negotiation did we get the close to the quality we were paying for and expecting.1 comment
Team PDPorter Davis Homes
Hi Carolyn B, we appreciate your feedback and the time you have put in to outline your concerns in detail. We are sorry that it wasn't a good experience and if you feel like we didn't meet your expect... Read more
ations. We will definitely take your feedback on board. However we are glad that you are pleased with the final product and that you have been presented with a beautiful home. We do wish you and your family all the very best and hope you enjoy your beautiful home for many years to come. Kind regards Porter Davis.Similar opinion? Write a review on ieatwords.com.au!
Jacob CutajarGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Excellent Service and Build Quality
We have had excellent service from all at Porter Davis including our Sales Consultant, Building Coordinator and Site Supervisor. They have all been up front and transparent on the process and commercial agreement. We had a very complex build and approval process and they persevered to ensure a good outcome for us. They have delivered on all our expectations and an area I was particularly impressed with is the structural engineerng integrity of the building, future proofing the build
1 comment
Team PDPorter Davis Homes
Hello Jacob Cutajar,
We are pleased to read that you have received excellent customer service from everyone involved in your building journey. We are immensely proud of our team for ensuring you rece... Read more
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SudhGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Deceiving, careless and bad customer service
Initial sales consultants were good once we moved to tender they were good but very deceiving By making verbal promises/ commitments and cleverly not putting exact measurements/or description on tender documents about what they have promised verbally, we had lot of issues when it came to contract stage they have cutdown everything they have promised verbally at tender appointment and overly Double charged for the things which is just swaping from one place to other place, we had lot of issues with our building coordinator [name removed], then...Read more
started the actual construction experience our site supervisor [name removed] was good through the construction however as we got to the end of construction we realised that the PD has installed wrong shelf at one place and PD is not at all helpful in adjusting it instead our site supervisor promised to install a little shelf at other place but that turned out to be a fake promise again which is common with Porterdavies, there are certain things picked up with our private inspections Like few bows in the walls in few rooms and few other things with window frames and our site supervisor said he will fix it and verbally said they all fixed at the time of hand over as we have no idea how to check them at that time we trusted his words now we came to know they are not fixed and he is saying we just need to keep the reports for future use they don’t do anything now “WE ARE PLANNING TO GO TO VCAT ABOUT IT TO FIX THOSE THINGS” and There were certain things To be fixed like missing toilet roll holders and door issues and few more urgent ones he mentioned he will keep them in urgently fixed list as they will effect our day to day life and he will fix them in couple of weeks time but it’s been 2 months now and they are still not fixed and he is not even responding to my messages, very very bad after sales service, I always thought volume builders are good As they don’t want to spoil their brand and reputation and they keep up to their promises but thats not at all true, the quality of accessories is very poor and the fittings are too bad We had to get a trades person to fix all the towel and roll holders everywhere in 1st month as our supervisor asked us to contact new home care not to the mark of Porter Davies, please never build with these big companies they are very bad at after sales service that’s what my experience so far, we still waiting for our 3 month service due and I have already got so many items to be fixed that’s how their quality is1 comment
Team PDPorter Davis Homes
Hi Sue, Thank you for your feedback. We are sorry if you feel like we have let you down. We definitely do not want our clients to feel that way. Could you please contact Denise our Customer Experience... Read more
Manager on 1300 799 105 or alternatively please email your build details to '[email protected]' so we can identify your build and assist in any way we can. Kind regards Porter DavisSimilar opinion? Write a review on ieatwords.com.au!
ChiragGreater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Porter Davis Experience as First Home Buyers
We have had the best experience so far in the journey of building our dream home with Porter Davis. We always thought PD was out of league but [name removed] Sales, [name removed] Building Coordinator and [name removed] Supervisor has just blown us out with their flexibility and support. Find these people when you make your new home
1 comment
Team PDPorter Davis Homes
Hello Chirag,
Congratulations on building your first home! We are thrilled to know that you have had the best experience so far in your building journey. We are also proud to know everyone involved in... Read more
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Daniel TGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Fantastic journey and great experience. Love our new home!!
We recently completed our Knock Down Rebuild project with Porter Davis (Inner East area), the new house is a double story Wordolf Lifestyle (45 squares) with modification like extended living, extended master and alfresco. We hand our handover in end of Nov and recently moved in to our new home.
Reading some negative reviews before we commenced has really made me worry, but our whole journey has been really smooth and we had a great experience. We thoroughly enjoyed it largely due to the professionalism and caring from both our Site Supervis...Read more
or [name removed] and building co-ordination [name removed]. These two roles are extremely important for your journey in my opinion. We were so lucky to have them both. PD’s tag line “Respect the dream”, we really do feel like they really respect our dream, both [names removed] really do care, they always proactively and willingly spent time with us to explain the process and answer any questions we had during the process. Both are great communicators, very responsive, very understanding and very reasonable to deal with. I truely believe relationship are always both ways, so be open, honest, set expectations and treat each other with respect and it will go a long way. Overall very positive experience for us and we have no problem of recommending Knockdown rebuild with Porter Davis to anyone.1 comment
Team PDPorter Davis Homes
Hello Daniel T,
Congratulations on your new dream home!
Wow what an amazing detailed review! Thank you so much for taking your valuable time to write such an elaborate review on your building experie... Read more
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- VIC, Melbourne
- Verified customer
Very Bad Service
Satwinder singh
Very bad service
Job no; 123077,
Hi Everyone, i just want to let you know about porter Davis's policy and behaviour with their customers that how they making money from their customers and how they are providing service to them.
I build my home with porter davis waldrof Grange 50" in Truganina. Our supervisor is [name removed] (inexperienced person),
Sale consulted ([name removed]) offered us $10,000as a discount. And said your maximum site cost will be $20,000. During the tender appointment they said your site cost is $34,...Read more
1 comment
Team PDPorter Davis Homes
Dear Satwinder Singh,
As a professional company that builds over 1,500 homes a year, we are very disappointed to read your review. We understand that an inspection of your property has been completed... Read more
and where possible, we are working to resolve the issues that we can.Similar opinion? Write a review on ieatwords.com.au!
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L PoonGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Honest Feedback - Post Construction
Communications:
During my built, my first building supervisor actually did not come back to his job after he was away from oversea. During that time, I have tried to get into contact with the site supervisor for a site visit, but was no successful. My build has actually stopped for 4-6 weeks due to this. In addition, Porter Davis did not communicate this situation with me at all and suddenly notified me that a new site supervisor was assigned to my job. I later found out from the new supervisor that there are numerous touch up required for the ...Read more
1 comment
Team PDPorter Davis Homes
Hi L Poon,
We had been waiting for the appropriate manager to return from leave and we understand he has now spoken to you and that your concerns have been rectified to your satisfaction.... Read more
We wish you all the best for the future and hope you and your family enjoy living in your new home. Regards Porter DavisSimilar opinion? Write a review on ieatwords.com.au!
PatrickGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Porter Davis were fantastic
PD have a great online reputation and that was confirmed by our build. It's a huge thing building a house, but they made it as straight-forward as possible. They built the actual house (27 squares) in 5 months with only very minor issues to fix (eg. wobbly towel rails). The pre-build work with our Building Coordinator [name removed] was pretty smooth as well. I think PD can improve some environmental aspects in terms of clear presentation of the options (was a bit confusing around insulation, and we couldn't really make the most informed choice), but overall excellent.
1 comment
Team PDPorter Davis Homes
Hello Patrick,
It is amazing to know that we have lived up to our reputation and your expectations in delivering your dream home. We are delighted to hear that you appreciate how we built the house wi... Read more
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Penny L.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Love my new family home - it’s (almost!) perfect
The journey from first meeting with our sales consultant to living in our dream home has been a long one, however it has been very positive (and exciting) one. Many other builders around us seemed to almost ‘throw’ houses together. Porter Davis took their time to manage and construct our home and we prefer that. Handover was probably about a month later than we would have hoped for, but any delays were always communicated. If there was an issue during construction, once it was raised, a solution was quickly found that we were happy with. After ...Read more
sales service with Porter Davis has been good, but some fixes, although only minor, have taken a little longer to repair than we would have expected. Overall, my husband and I found the entire process to build with Porter Davis stress-free and rather enjoyable. I adore our new home and wouldn’t change a thing. If I were to build again, Porter Davis would be top of my list! Contract Number:LW1265821 comment
Team PDPorter Davis Homes
Hello Penny L,
Congratulations on your new dream home!
We are very pleased to see how happy you are building with us. We are also delighted to know that you appreciate how we standout in constructing ... Read more
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- VIC, Melbourne
- Verified customer
Efficient build. Helpful office staff and supervisor.
House was built on time and handed over within expected period.
Good quality on workmanship throughout the home with a bit improvement to be investigated.
Minor issues during building time but got rectified straight away by the site supervisor before handover.
Site supervisor super friendly and reachable and willing to take on responsibilities.
Job number: 126805
1 comment
Team PDPorter Davis Homes
Hello James,
Thank you for the feedback of your experience and the service provided by our team, especially with your site supervisor. We are glad to know that your house was built and handed over wit... Read more
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Huey Shay L.Greater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Reliable builder
A very professional and reliable builder, every stage of the build is managed well. Amazing customer service, staffs are friendly and efficient. Workmanship was close to perfect. Highly recommended to others. So far I am very happy with the help I have received. And I know it will continue through the build.
1 comment
Team PDPorter Davis Homes
Hello Huey Shay L,
Thank you for taking the time to share how wonderful building experience has been with us so far. It is fantastic to know that you have received amazing customer service from all in... Read more
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Rohan C.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Great build. Poor aftercare service
Great sales staff. Great site supervisor. Great tradesman. Poor after homecare service.
Inspected a few times and were knocked back on 80% of items to be fixed. Were told to go to bunnings it wont cost much. Were told to wait for winter to come back around to find the problem with unhealthy condensatuon build up inside
the windows. Just been palmed off hoping we.dont worry about it. Not impressed. Clearly cost cutting in happening and they hope that most customers havent actually read the VBA guidelines.
1 comment
Team PDPorter Davis Homes
Hi Rohan C,
Thank you for your feedback. We are sorry to hear of your disappointing experience and if you feel like we have let you down. We would like to look into the issues you have pointed out an... Read more
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N.SpearGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
You will be surprised by how good they are.
Job 127619 - At the beginning I did not know much about Porter Davis; I thought they will be another volume builder who only cares about signing you up and delivering an average quality build. I cannot tell you how wrong I was and how good they are. Nobody is perfect and especially with building projects but Porter Davis in my opinion and based on my experience have superb people, outstanding workmanship, throughout, and great value for money. Thanks to Joe, Nadia, and Anne-Lise and all the staff at their World Of Style.
1 comment
Team PDPorter Davis Homes
Hello N.Spear,
We are immensely filled with pride in reading your wonderful feedback on your experience building with us. It is amazing to know how helpful and professional our team was during the ent... Read more
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Geelong P.Southwest, VIC
- VIC, Melbourne
- Verified customer
Our build process has been good thus far.
i. Permit Number: 60948/4329659742780
ii. Contract Number: 125404
iii. BC Name: [name removed]
iv. Supervisor: [name removed]
"How well managed was your build? "
The onsite component has been of excellent standard and am very happy thus far. The pre-construction process for us was poor with the main issue being the high turnover of staff and lack of effort put into understanding the developers guidelines resulting in additional costs to us. The company did handle the situation professionally but we were still forced into changin...Read more
1 comment
Team PDPorter Davis Homes
Hi Geelong P,
We appreciate your feedback and are extremely glad to know that your build is progressing well and you are happy with the construction of your home to date. We are sorry that the pre-co... Read more
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ChelleSouthwest, VIC
- Porter Davis Homes
- Verified customer
Could not be happier in our beautiful new home!! Contract Number: 128287
Our build was managed so well. Our building coordinator was a great communicator who was always readily available and was clear on the build process and had an abundance of knowledge regarding the build and our home.
We are extremely happy with the trades and materials used during our build. We have a quality home for a great price.
We had no issues during any stage of the build, everything was very smooth.
The final cost of we exactly what was outlined to us in our initial appointment with the sales rep and in our contract appointment. There were no surprise costs!
1 comment
Team PDPorter Davis Homes
Hello Chelle,
Wow what a great review! Thank you for taking the time to share how wonderful your building journey has been with us. It is fantastic to know that you received such helpful and professio... Read more
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Rathdowne
- 2 reviews
- VIC, Melbourne
- Verified customer
Porter Davis suggest wrong floor plan and pinch my money
Me and my husband are going to build our first home. [name removed] in Wollert display sales consultant suggest us Charlton 36 house. She said this house is perfectly fit in your block. She said to start the process you have to deposit $2000k then we deposit money. But on tender [name removed] and [name removed] said Charlton 36 house doesnt fit for your block but you can build Charlton 33. When we said no and told them to give us money back. They refused. I keep sending them emails and calling. They are very rude now. Me and my husband do not ...Read more
want Charlton 33, we want Charlton 36. If that house was not fit for our block they should not suggest us. Where is my fault.? Why Porter Davis not giving my money back. I think now best way is VCAT. Very poor Porter Davis. They are fraud. Dont trust Porter Davis. Very bad. Very very very bad.2 comments
Team PDPorter Davis Homes
Hi Rathdowne, thank you for the feedback. It is disappointing to read your comments as you were advised at the Sales stage of a possible dispensation. Prior to putting down a deposit to start the proc... Read more
ess the consultants have limited property information to work with. There was a high possibility that the dispensation would have been disapproved by Council and hence the Charlton 33 was suggested at Tender to avoid any further issues. At the time you were happy to change house type and hence we went ahead, organised additional appointments with your Sales Consultant and re-did all the paper work. After that you decided not to proceed with the build. The initial $2000 is a non-refundable deposit and this was advised to you at Sales and you have signed paperwork to reflect the same. Should you wish to discuss this matter further, please contact our Customer Experience Manager on 1300 799 105. Kind Regards Porter Davis.I never said yes we are happy. How can I say yes without check floor plan. They send us to check floor plan for Charlton 33. When we check they said you are loosing your dinning area this 33 floor pla... Read more
n . Then we said we will discuss and call you later. Then I called them no we are not going to build Charlton 33. If you have any proof that I signed any paper work for Charlton 33 then you can upload that proof . I deposit money for Charlton 36 . Please I need my money back. ThanksSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
Good builder and helpful
Job Number: 127191, Building Coordinators Name: [name removed], Site Supervisors Name: [name removed]. It has good experience build property with. Cost is affordable in markets. Have some issue when start project. PD help us to follow up and fixed those issue at the end. Many thanks for build our family house. It really good hand over before Xmas time. Much appreciated for Port Davis
1 comment
Team PDPorter Davis Homes
Hello Woosh,
It is great to hear how helpful and professional our team was during the entire process. We welcome you to email your build details to [email protected] if you wish to discuss any... Read more
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Questions & Answers
Anaasked
Hi everyone
Has anyone had issues with Hebel panels especially in double storey. Also what’s the thickness of hebel panel used by porter Davis.
No answers
Sweety N.asked
What causes the delay for the electrical quotes after WOS appointments as I am 20 days past WOS but not got the electrical quotes?
No answers
Nadaasked
Hi, we have built a beautiful home with Porter Davis and have been exceptional pleased with the quality of the build and the attention to detail by our supervisor. The only major issue we have had is that after the carpet was laid, we were totally shocked. Instead of having a light mushroom coloured carpet, we have dark brown. What can we do to change this situation? The sample we chose in the showroom looked vastly different from what we have on the floor. Some weeks before the carpet was laid we were concerned when looking at the colour printed in our documents. We rang the World of Style and the representative said she could not find the sample, because Porter Davis no longer used this carpet, but would get one of the designers to give us a call back. The designer called us back and was confident the carpet would work well with our colour scheme and even sent us a photo via phone message. Again, the colour looked a little darker grey than what we thought we had chosen, but we were happy that it would work with the colour scheme. When my husband rang very concerned after the carpet had been laid, he was told that it may be a shade darker due to difference in dye lots. This is definitely not a shade darker, it is the totally wrong colour from what we were expecting. Instead of being a warm grey-mushroom colour, it is dark brown! Is there anything we can do about this problem please?
1 answer
Team PDPorter Davis Homes
Hi Nada, thank you for your enquiry. We will have someone from our customer service team reach out to you as soon as possible to discuss this matter.
Kind regards
Porter Davis
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Team PDPorter Davis Homes
Hello Jeff,
ce with us. We are very pleased to hear that you received great customer service from all involved. However, we are sorry to hear of your disappointing experience during color selection process and house handover stage. We would like to look into the issues you have pointed out and also assist with following up on any outstanding items. Please contact Denise our Customer Experience Manager on 1300 799 105 or alternatively please email your build details to '[email protected]' so we can identify your build and get in touch with you. We hope you enjoy life in your new home. Kind regards, Porter DavisCongratulations on your new beautiful home! We are glad Madison 40 floor plan has met your dream home expectations. Thank you for taking the time to share your wonderful building experien... Read more