22 questions from our users

Richard W.
Richard W.asked

I have newly tiled my pool. My Hy-Clor Mk2 worked adequately on the old marble sheen surface ( abit of the usual tracking) but does not consistently move forward on the new tiles even though it is pulsating healthily. Also it does not seem to be sitting consistnetly flat on the bottom of the pool. Any suggestions?



2 answers
Cliff
Cliff

I have changed to a Rebel pool cleaner 100 percent better

Chris F
Chris F

Try moving the yellow hose weights closer to the cleaner. Might need two at that end. There will be less resistance with the tiles than the marble finish.

Dr Richard J Singer
Dr Richard J Singerasked

Is there a larger bump ring available to replace the 330 one supplied as standard? I have a small pool with square corners and the cleaner gets s=tuck in the corners. I suspect a bigger diameter bump ring may be the solution? Thanke Rich

2 answers
Cliff
Cliff

Have to check with the manufacturer. I found them very good to deal with.



Chris F
Chris F
kathy_1362
kathy_1362asked

I have a Hy-clor Poseidon MK2 Automatic, I'm finding it won't go up the walls.

1 answer
paul
paul

I didn't have the poseidon model Kathy. If you call their customer service their tech help is great, but customer service poor

Darlene W.
Darlene W.asked

where to buy flow regulat for pool vacuum



No answers
Swimtodd
Swimtoddasked

How do you fit the hose weight?

No answers
Josh J
Josh Jasked

I bought a Hy-Clor Poseidon MK2 Pool cleaner about 10 months, and it hasn't started for the last 2 months. Cause air is coming out of where the ball bearings near the top of the cleaner. So what should I do?

1 answer
Ammut
Ammut

Hi Josh.
I suggest you contact Hy-Chlor on their 1800 number - they are quite helpful.

shona
shonaasked

the vaccum is making its way around the pool and has plenty of suction, but while it is working the skimmer basket vessel next to the pump and the salt cell vessel lose water through them. When vaccum is not attached they fill up again. Skimmer basket o ring seems intact have applied silicon with no effect. Can you make suggestions?

No answers
Simon M
Simon Masked

How do I prevent it becoming stuck in corner?Brand new, hammer works fine. Weights added. The hose is approximately 1 length longer than the pool length. Filter is clean yet with the vacuum added does not achieve pressure. I have tried all spectrums of the speed control.

1 answer
Cliff.
Cliff.

Simon, I never had this problem but I did find that when I contacted the manufacturer they were extremely helpful.

Cliff.

Shukuh
Shukuhasked

Pls any help?
I'm so disappointed it's like a dead .wont move at all

2 answers
rnwils
rnwils
OceanEarth
OceanEarth
Bradh
Bradhasked

Hi guys, am looking at purchasing a mk2 but on the box it states not to be used if your pump and filter are over 10m away from the skimmer. Anyone had any issues with this?

2 answers
Paul
Paul

I just bought this and frankly it crap. Its going back. Can suck a single leaf. Waste of time

CD0309
CD0309

Save your money

Stumped
Stumpedasked

I have a Poisedon Creepy Crawly and it has stopped working. Plenty of suction, no obstructions, no cracked hoses etc. It seems to stick hard in one spot on the bottom of the pool and won't move. Have taken the hammer out and cleaned out but still does not work. Pool pump is still working fine, with water still travelling through the creepy crawly. Any help?

1 answer
Tony
Tony
TinaC
TinaCasked

Hi there, my cleaner only does the edges, cuts across middle then edges, same pattern. It also gets stuck in one corner. Any suggestions? Ta.

2 answers
Zed
Zed
Tony
Tony
MICK
MICKasked

How do I stop it from getting stuck in the corners for hours ? pump start does one up and down and then gets stuck in the corner until you go and move it and does the same over again !

1 answer
Sanyadel
Sanyadel

I'm not sure sorry. My pool is curved all around. The only places it doesn't reach are the two top steps.

Molly
Mollyasked

Hi Everyone,
Been reading the review son this cleaner and day 2 ours is working fine, however the noise is loud. I'm sitting at the front of the house and the pool is out the back and I can hear it start up and go. I'm sure this will annoy our neighbours, is there any way to reduce the noise please?

1 answer
Markie
Markie

Place it gently in the bin

Ritu
Rituasked

I bought Poseidon pool cleaner few months back, tried each and every trick but the cleaner won't work, replaced valves, elbows etc. looks I wasted my money. Can someone please help?

2 answers
Geoff P
Geoff P
Mike
Mike

When you say it won't work, what do you mean, what is it doing?

leann
leannasked

Does anyone know why mine doesnt go up to the shallow end of my pool? Drives me crazy. Thanks in advance.

2 answers
Geoff P
Geoff P
Mike
Mike

I found that it works best without the weights and with hose 1m longer than your pool.

Shirls
Shirlsasked

I have a slider vac. It sucks well but only goes around the edge of the pool. Any help?

3 answers
dch53
dch53
BNE John
BNE John

Put the 2 weights that cam with it nearer the cleaner.

Real Deal
Real Deal
Rose
Roseasked

I don't know where to connect the hose weight flow control valve can you send a picture diagram so I can see?

4 answers
Allan
Allan

As above, works with or without the flow control valve, I had the hose weight ring slid on the first sectoin of hose, approx 12 inches from where the hose joins to the poseidon unit

Allan
Allan

I returned mine in the end, it was hopeless as most the reviews say, got the bit more expensive one from bunnings, its ok but nowhere near as good as the old Kreepy. Dont loose your receipt in case your not satisfied

Keith
Keithasked

Morning All,
Can someone out there help me with my Poseidon pool cleaner. I hook it up, sucks like you wouldn't believe for 1-2 min the slows right down and then will stop. has this happened to anyone?

1 answer
Andrew68
Andrew68

Check 2 things first. Check everywhere for a possible blockage and then check everywhere for an air leak. Also try a 3 minute backwash to get the pump reservoir full to the top.

Chris
Chrisasked

My Poseidon pool cleaner that I bought at Bunnings no longer hammers or travels around the pool on initial start up.You have to manually move the mouth for it to start & it still wont move around the pool ?

2 answers
Andrew68
Andrew68
Chie Iwayama Ito
Chie Iwayama Ito

That is a great advice. I put a washer right under the screw head as it is usually placed instead of beneath the plate and my 15month old Bunnings Poseidon started pulsating again!!

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