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MaxineGoulburn Valley, VIC
- 2 reviews
Fantastic customer service and high quality product
Thank you so much for your friendly and incredibly competent, prompt service.
The trampoline I ordered for my grandsons arrived in just over 24 hours from order time. It arrived on Christmas Eve, so we had 2 very excited boys on Christmas Day.
The trampoline was easy to assemble and is of very high quality.
Such a pleasure to deal with you. I will highly recommend you to all my family and friends.
Thanks again!
Purchased in December 2021.
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Natasha L.Metropolitan Adelaide, SA
Amazing Service - extremely helpful and extent efficient 100% 5 star fantastic company
I would just like to say a huge thank you for you guys being so fantastic with this order. You guys were so patient with my decision making and so helpful in me changing and upgrading my size of trampoline even though I had already sent payment and put the order through - it was no trouble to get this changed.. Not only were you guys very efficient this time of year with the phone calls making sure my children were not in the car at the time of the call, but your deliver guy just arrived with my trampoline and was fantastic upon delivery - maki...Read more
ng sure there were no children present and bringing me out to the truck first before telling me what he was delivering just to make sure no children would be around. This is fantastic and I cannot thank you enough as out of all days my son was home and didnt know a thing what was happening. So thank you so much. What a smooth amazing sale - and will highly recommend. 100% fantastic service so thank you. Merry ChristmasPurchased in October 2021.
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Fabulous customer service and a wonderful product.
My husband and I looked around for the best product for the best price and we absolutely loved the Premier range of trampolines. We have had our trampoline for almost a year and we have found it to be extremely sturdy and durable.
The customer service was second to none and I would highly recommend this product and company to anyone looking for a trampoline and accessories.
Purchased in June 2021 for $580.00.
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DellHighton
Amazing service, kids are so hsppy
Santa sent a letter advising that he organised helpers to deliver and put together a trampoline early. We received the most professional help, and they went out of their way to make it special for the children. The best part was an early Christmas present and they absolutely love it!
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- Verified purchase
Thrilled with our new Trampoline!
After a recommendation from a friend, she purchased a Trampoline 5 years ago and is so happy with hers I contacted Premier Trampoline’s.
They went above and beyond to get our new 12 foot to us the very next morning in time to surprise my son for his Birthday!
Absolutely wonderful service and lovely people!
They called on their way to let me know how far away they were, and then had it up in time for a few bounces before School!
Thrilled with the quality, and couldn’t be happier with choosing Premier Trampoline’s!
My son is beyond happy! He is an avid bouncer, and is so happy with the quality.... he lands his double flips perfectly!
Wonderful to to purchase off lovely people, that supply an incredible product.
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Very happy with our product
We are so happy with our premiere trampoline, easy to put up, great quality and exactly as described online. Very quick order processing and delivery too!! Our daughter absolutely loves her birthday present and we love being able to sit and watch her safely jump and play!! !!!! !!!! !!!!
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AlastairSydney
- 2 reviews
An awesome product
What an awesome product.. well made, easy to put together and excellent quality of materials with the added bonus that the kids love it.
Service and speed of delivery was second to none with the trampoline arriving in Sydney 2 days after we purchased.
If you are looking for a top notch trampoline but don’t want to pay the high prices of others then these should definitely be on your short list.
This really is a case of not getting what you pay for... you get so much more.
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Amanda KSydney
Fantastic Trampoline & service
I have had my Premier 12ft trampoline for over 4 years now & the only thing worn out are the mats. This trampoline has been constantly used & in full - sun all day. The clamps I purchased worked well & held tight through some extreme winds.
I have just purchased replacement mats from Premier & the service was fantastic! I ordered the wrong size & I was able to organise a swap without any problems - easy to contact & discuss how I could get this rectified.
I highly recommend Premier Trampolines!
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The Grand Kids won't go Home
Thanks Premier for great service and a fantastic product that took no time to put together! Extremely happy with our little jumper! We couldn't have been more looked after by anyone. Thanks again will recommend you guys to anyone looking for a good quality trampoline. The grandkids really love it!
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ps007Sydney
Finally a professional company!
I rang and spoke to a gentleman on Monday 11am who answered my questions
Followed by taking the order over the phone. I still can’t believe it all arrived 24 hrs after I placed the order!
The Trampoline was easy to put together and furthermore made of quality materials.
Really appreciate your help and product, I’ll be sure to recommend to my family & friends.
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Happy 2Melbourne
- 2 reviews
Very Happy
I ordered Online and Trampoline arrived very quickly, one box broken and missing a piece. I Spoke to Andrew and he could not have been more helpful. New part arrived next day, well in time for Christmas. Great service and a great Trampoline. Would recommend them any time. Thanks. Gayle.
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Perfect for my 6 year old!
I am officially in love with Premier Trampolines!
My very energetic 6 year old is obsessed with her brand new trampoline that arrived on time and in amazing condition!
I highly recommend purchasing a trampoline from Premier Trampoline as they are safe, reliable and fun for all the whole family!
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ReeNewcastle
Great customer service
Have purchased a 12foot trampoline for my kids this christmas.
Had a hiccup with the delivery. Tracking said delivered but I didn't realise till that night it had been delivered and instantly panicked that I had no trampoline I private messaged premier trampolines straight away and a lady named Sue rang me in business hours and really helped me and tried to track the trampoline. Meanwhile a neighbour came and knocked on my door to tell me he had my tramp by mistake so that crisis was averted.
Sue did however provide fantastic service and said she would had gotten us a trampoline no matter what happened! Great customer service!!
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Fantastic product and service
We purchased our trampoline online and found the website a breeze to use. Product was delivered when promised and was easy to assemble. We had one question during assembly and spoke to Andrew from Premier Trampolines who could not have been more helpful, he actually rang us back to make sure we had no problems.
I can totally recommend Premier Trampolines, their website is easy to use, the product and service was great and the staff were a pleasure to deal with.
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One of the Best investments
Buying a premier trampoline is one of the best investments i have made not only do my 4 children love it an spend every minute they can on it my husband also spends alot of time on it. Basketball ring is a great extra Was easy to assemble. Customer service was excellent.
Highly recommend well built an designed
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Fantastic
I bought my trampoline from these people and have to say they were fantastic.I am a little bit challanged on the technical side of things,but they helped.
The trampoline was delivered when they said they would and the gentleman and his helper put it together.Andrew(the owner)was quick and efficient.
The trampoline is strong and solid( i can say that it gets an enormous amount of use) and could not ask for a better product.I would recommened this company to anyone who wants a quality product..
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Mum of TwinsMelbourne
Fantastic Fantastic Fantastic
I am one extremely satisfied customer! We purchased the 12 Premiere for our twin girls and couldn't be happier. We were browsing online and rang up asking loads of questions, to which Andrew and his wife Sue were more than happy to answer. I am extremely grateful not only for finding the best trampoline to suit our needs, but for dealing with such lovely and knowledgeable people. Keep up the good work guys, I'll definitely recommend you to family and friends..
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sirhcCentral Queensland, QLD
- 3 reviews
Great Service and great quality
I could not be happier with the service and quality and service. Product was delivered within a week which is rare for central Queensland, easy to assemble and the kids have just loved it. I saw another cheaper trampoline of a friends today and there is no comparison between quality. Best buy
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ShannonGeelong
You can't beat these guys!
Purchasing a premier trampoline was one of my better decisions. Quality product, quick delivery time, easy to install and amazing customer service. Will definitely be recommending to friends!! The staff are such a pleasure to work with and made the whole experience easier. The trampoline mat is full of bounce and looks pretty heavy duty. Thanks premier trampolines!!
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Unsafe and very poor quality product - worst after sales service I've ever encountered
At first, this product seemed like good value for money, though delivery was delayed several times (so ended up taking months) and the padding was damaged when it was received.
Recently, after just two years of light use, my nine year old child was jumping on the trampoline and fell right through the jump mat - which as far was we could tell had been in perfect condition. There were no signs of wear and no damage - no sign whatsoever that the jump mat was about to fail. My child could have been seriously hurt.
This wasn't even the worst...Read more
part. I complained to Premier, particularly in regards to the potential safety issue, and they absolutely refused to deal with me - continually stating they did no have to do so because the trampoline was out of warranty. I attempted, several times, to explain that I had rights under the Australian Consumer Law - and that any reasonable consumer would expect an expensive trampoline to last more than a mere two years (in fact we used it for under two years after all the delays with delivery - probably more like 18 months). In all honestly, I have owned several trampolines, and have many friends with trampolines. The jump mat on my childhood trampoline is still in working order. I've even purchased a second hand, decade old trampoline while living overseas, and passed it on to friends when moving as it was still perfect. I have never heard of a trampoline which such shoddy workmanship that it only lasted 18 months to two years. Actually that's not correct - I've heard of it now, after reading other Premier Trampolines reviews on this site. The jump mat on this trampoline was not of acceptable quality as it was not durable or safe (in accordance with the Australian Consumer Law); if this issue had only happened to me I might put this down to bad luck, but it's clearly happened to other reviewers. Honestly I can't see how it could be due to anything less than shoddy workmanship and a poor quality product.Similar opinion? Write a review on ieatwords.com.au!
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