19 questions from our users

Kerrie
Kerrieasked

Hi all, My pressure cooker is only a couple of years old and probably has been used about 20 times since purchased. Recently, it has started releasing pressure (steam) constantly and take hours and hours to perform a Menu 2 Option for Meats of 35 minutes. I have thoroughly cleaned the pressure cooker including just running (cooking) water to steam clean components and this hasn't worked. Any ideas?



2 answers
Roh
Roh
Kerrie
Kerrie

Thanks Roh - I have undertaken multiple thorough cleans to no avail. The meat isn't going to be undercooked because it just keeps going for hours and you can't stop it. Also, you can get quite a few nasties from vegetables as well you know :)

Liz white
Liz whiteasked

Hi do you have recipie book please I'm in the UK and I didn't get one with my machine, is it possible to could put some recipies up on here for me I've googled and I've searched YouTube but found nothing, please I need some help to use my machine, Thank you.

5 answers
John C
John C

If you go to the optimum website they will send you a pdf copy of recipies.



Liz white
Liz white

Do you have the details for the website please

Liz white
Liz white

One last question do you need to put liquid I need when using the Defrost setting please, there is no mention how to use it and I want to use it properly, Thank you .

Liz white
Liz whiteasked

Hi I want to roast a whole chicken but the booklet tells you not to use without liquid in it how do I roast a chicken then?

10 answers
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Liz white
Liz white

Thank you but what setting do I put it on ? And what do you use DIY setting for?

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Stephen S
Stephen Sasked

Hi
I recently won this item in a competition i was wondering how i get the e-cookbook? email address is [email removed]

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum AppliancesSend a private message

Hello Stephen, thank you for your message. Please contact our customer service team via email at [email protected] and they will be able to personally assist you. We hope this helps :)

Soul Gelatin
Soul Gelatinasked

How well insulated is the product? Is there insulation material in the lid as well as the sides and bottom? I guess I'm wondering how long the food stays warm in the cooker with the power off for efficient cooking, as well as how hot the sides get.

3 answers
Alec Mudie
Alec Mudie

The sides do get fairly warm during cooking. There is insulation around the machine for safety but not like a Thermos.

Soul Gelatin
Soul Gelatin

Thanks for the intel Alec. :)

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Bluewombat
Bluewombatasked

Can you get a stainless steel bowl for this pressure cook pro? I currently have a New Wave multi cooker. Would it’s stainless steel bowl fit in this cooker?

1 answer
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Kerrie Hancox
Kerrie Hancoxasked

How do I remove the Safety Lock I have tried everything?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum AppliancesSend a private message

Hello Kerrie, thank you for your message. Please contact our technical team using this link http://www.froothieinternational.com/warranty.php and they will be able to personally assist you. We hope this helps :)

Vegecook
Vegecookasked

My optimum pressure cooker pro does not cook. I turned on cooking and it starts heating bit flashing EE on and off. At the end soup has not been cooked.
What can I do ?

2 answers
Mir
Mir
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Carolyn
Carolynasked

If a recipe says to pressure cooker the whole beef brisket for 60 mins, what function do I use in the multicooker?

4 answers
Lynne in the Sun
Lynne in the Sun

Hi I would use Menu 2, Braise. If you contact [email protected] they have a few recipe books they will send to you by email. I have found these books very useful when determining which function to use.

Juice Queen
Juice Queen

HI. I would use "Meats" as this will cook using pressure
.

Carolyn
Carolyn

Thank you :)

Shirl
Shirlasked

Has anyone had a problem with the lid lock jamming half way? Mine is jammed tight and I can't use it at all. It was fine 2 days ago when I last used it. Took the plate and seal off to clean and now can't close the lid and lock it to cook in it.

1 answer
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Cathy
Cathyasked

I received my Induction Pro yesterday but could not find the rice paddle and ladle there isn't any recipe book where I can follow to make such as pizza or yoghurt for a start. I hope to hear from you soon as I am eager to use this new pressure cooker. Thank you.

Regards
Cathy Yong

3 answers
Lynne in the Sun
Lynne in the Sun
Cathy
Cathy

Thank you Lynne in the Sun, the support have acted quickly so I will be receiving them in the mail soon. Good service!

Optimum Appliances
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Hello Cathy and Lynne, thank you for your comments. We are glad to see that the issue has been resolved promptly :)

Philip R
Philip Rasked

Hi
Can you sear meat in the cooker before slow cooking or pressure cooking?
Thanks

3 answers
Lynne in the Sun
Lynne in the Sun
Don mc
Don mc
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MoggieW
MoggieWasked

Can you please advise me of the weight of the product please?
We are travelling in our caravan and as I have arthritis in my hands..weight is an issue.
Many thanks...

2 answers
Petrice F
Petrice F

7.5 kgs

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Appliance Queen
Appliance Queenasked

HAs anyone tried out the slow cooer and deep fryer functions? If it does have a true deep fryer function does it allow you to chose the temperature?
Thank you

2 answers
Lynne in the Sun
Lynne in the Sun
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Danmar home
Danmar homeasked

I have had mine for 12 months now and have done 1roast in it but not confident using it as it doesn't have a manual or recipe booklet can you please help?

4 answers
Jeansdaughter
Jeansdaughter

There is a PDF recipe booklet available that has recipes demonstrating all the cooking methods. Perhaps Prestige Appliances can help to make the link easier to find? It is buried in the middle of the text and needs to be highlighted.

Danmar home
Danmar home

Thank you but I still can't find it and good idea on suggesting prestige make the link easier to find

Ruth
Ruth

You can email them [email protected] but all you will get is recipes but no real insight into how the thing works - I have been trying to get a handle on it for ages but not a lot of helpful information coming thru as yet - good luck!

Jackie
Jackieasked

I have just received my optimum induction pressure cooker which I'm very excited to start using but because I have never used a pressure cooker before i am vary unformilur with the cooking process and was wondering if you have a cook book for this appliance?
Many thanks Jackie

4 answers
Jeansdaughter
Jeansdaughter
Jackie
Jackie

Thank you so much for the information Karen, I will have a look this afternoon, I know any information regarding the cooker will be a great help.
Very much appreciated. Jackie

Jackie
Jackie

Thank you so much for the information Karen, I will have a look this afternoon, I know any information regarding the cooker will be a great help.
Very much appreciated. Jackie

banditeer
banditeerasked

Just wondering what type of inner pot this has, I see Non-stick coating on the website but it doesn't specify what type and doesn't specify if it's ceramic etc. Any problems with the non-stick coating coming off, this is why I'm looking at replacing my current cooker.

1 answer
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Kez
Kezasked

Can you send me a PDF copy of the recipe book?
Thank you
Keran Parsons

1 answer
Optimum Appliances
Mario N.Optimum AppliancesSend a private message

Thank you for your enquiry :) We can certainly send you a copy of the recipe book in PDF format. Please contact us at [email protected] and we will email it to you :)

RACHY
RACHYasked

When is the recipe book being sent out to the buyers?

3 answers
Optimum Appliances
Mario N.Optimum AppliancesSend a private message

Thank you for your enquiry :) We can certainly send you a copy of the recipe book in PDF format. Please contact us at [email protected] and we will email it to you :)

RACHY
RACHY

No thankyou .i am wanting the hard copy

RACHY
RACHY

Also want a reciept in paper form not email

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